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Guests are saying
This mascara has been a long-time favorite for many guests, praised for its ability to add volume and length to lashes without excessive clumping. However, recent formula changes have led to mixed experiences, with some guests noting issues like smudging and difficulty in removal. Despite these concerns, the affordability and ease of application continue to make it a popular choice for everyday use, especially in convenient two-pack options.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 482 reviews
easy to apply: 4.26 out of 5
easy to remove: 3.79 out of 5
long lasting: 3.97 out of 5
quality: 3.8 out of 5
value: 4.02 out of 5
68% would recommend
98 recommendations
2 out of 5 stars
Thumbs down graphic, would not recommend
28 January, 2026Verified purchase
Do not buy
The formula seems to have changed over the last few decades – this is very poor quality no and very disappointing!
1 reply from L'OrealParisProductExpert team - 10 days ago
Hi there! Thank you for reaching out about our L'Oreal Paris Voluminous Original Mascara Blackest Black. It is truly an honor to hear that you have been a loyal L’Oréal user for decades. We sincerely appreciate your long-standing trust in us, and we are very sorry to hear that the current version of your favorite product has left you feeling disappointed. Over the years, our formulas do undergo updates. These changes are usually driven by our commitment to innovation—incorporating new skincare benefits, meeting updated global safety regulations, or moving toward more sustainable ingredients. However, we understand that when a "classic" formula changes, it can feel like losing a trusted friend in your beauty routine. We take your feedback regarding the quality very seriously.
1 out of 5 stars
Thumbs down graphic, would not recommend
25 January, 2026
- Skin tone: Light
Bring back the OLD formula!
I used this mascara exclusively for about 20 years. It was definitely my holy grail beauty product. I don't think I went a single day without wearing it. But this new formula SUCKS. I'm so frustrated that they changed it and made it terrible. And I cannot find another drug store mascara even close to as good. So now Im forced into trying do-it-yourself ash extension systems, which are so much more expensive. SIGH. I won't be purchasing anything else by Loreal going forward; they lost me as a customer.
1 reply from L'OrealParisProductExpert team - 11 days ago
Hello SNHchas22! We are truly saddened to hear that after twenty years of loyalty, your experience with our Voluminous Original Mascara has changed. We deeply value the long-standing relationship you have had with this product, as it has been a cornerstone of our collection for decades. While we occasionally update our manufacturing processes to meet modern standards, our goal remains to provide the same iconic lash-building results that have made this a staple in so many beauty routines. To help achieve the classic volume you remember, we suggest ensuring the wand is wiped of any excess formula before application and focusing on building the volume at the very base of the lashes. We understand how disappointing it is when a "holy grail" product no longer feels the same, and we appreciate you sharing your history with us as it is vital for our product development teams to hear.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 December, 2025
- Hair color: Brunette
- Eye color: Blue
- Skin type: Normal
- Skin tone: Medium
Formula change SUCKS. You lost another loyal 15+ year customer.
The new formula is TERRIBLE. I have only used this mascara for the last 15 years and now I’m shopping other brands. It used to melt off with water and now it’s stuck like glue no matter what kind of remover I try. More than half of my lashes broke in half or at my lash line after using the new formula for a week. I’m devastated. People used to stop me all the time and ask what brand I wore. Everyone should run away from L’Oréal.
1 reply from L'OrealParisProductExpert team - 1 month ago
Hi Smith! We're truly sorry to hear about your experience with Voluminous Original Mascara Blackest Black, especially as a loyal user for so many years. We would like to speak to you directly about this. Please contact us at 800-322-2036 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
4 out of 5 stars
Thumbs up graphic, would recommend
18 November, 2025Verified purchase
(no review title)
It makes you lashes look longer but it clumps up when you try to put on a second coat.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 August, 2025
Must be new formula
I have used this product for a long time and something has changed. It clumps and it's hard to remove. I will be using something else.
1 reply from L'OrealParisProductExpert team - 6 months ago
Hi KS. We are sorry to hear about the results you achieved with L'Oreal Paris Voluminous Mascara. Please contact us directly @ 800-322-2036 M-F 9am to 5pm EST and have the product with you when calling. .
3 out of 5 stars
17 August, 2025Verified purchase
- Skin type: Normal
- Skin tone: Light
New formula sucks
This used to be my FAVORITE! They must have made formula changes because it clumps and is harder to wash off.
1 reply from L'OrealParisProductExpert team - 6 months ago
Hi Mariah. We are sorry to hear about the experience you are having with L'Oreal Paris Voluminous Original Mascara in Blackest Black. Please contact us directly at 800-322-2036 M-F 9am to 5pm EST and use case #42420495 please have the product available when calling. We look forward to hearing from you.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 July, 2025Verified purchase
- Skin tone: Light
- Hair color: Auburn
- Eye color: Blue
Sucks after they changed it
Whatever they did to the formula of this is awful. I've been loyal to this mascara for just about 20 years, I've always gotten compliments and loved how it lengthened and curled my lashes. For a while I knew something was different, but thought maybe I just got some bad batches. After googling to see if they had changed the mascara, it said it's now a tubing mascara and no longer the original I fell in love with. Had to jump ship, it never worked well for me after the swap. sucks.
1 reply from L'OrealParisProductExpert team - 7 months ago
Hi there! It is possible minor changes were made to the product formula; however, the performance should meet or exceed previous results and may not be noticeable. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always accurate. We hope this helps!
2 out of 5 stars
Thumbs down graphic, would not recommend
1 July, 2025Verified purchase
Nope
This dries out quickly and clumps. It does not last as long as an expensive mascara.
1 reply from L'OrealParisProductExpert team - 7 months ago
We appreciate you taking the time to share your feedback on the Voluminous Original Mascara Blackest Black 2pc. We're sorry to hear it didn't meet your expectations and you had some clumping. We know how frustrating this can be, will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
1 out of 5 stars
Thumbs down graphic, would not recommend
9 May, 2025Verified purchase
Smudges easily
I have tried wearing this a couple of times and each time I wear it, it smudges. Do not waste your money on it!
1 reply from L'OrealParisProductExpert team - 9 months ago
Hello EG! We appreciate your feedback on the L'Oréal Paris Voluminous Original Mascara. Smudging can occur for various reasons. If you're experiencing this, try applying thinner coats, lightly dusting translucent powder under your eyes, or using a setting spray designed for eye makeup. If smudging persists, consider exploring waterproof mascara options from L'Oréal or other brands. Reading online reviews that focus on smudging can also offer helpful insights.
4 out of 5 stars
Thumbs up graphic, would recommend
27 April, 2025Verified purchase
- Eye color: Green
- Skin tone: Light
- Hair color: Brunette
- Skin type: Normal
Great everyday mascara
Great mascara for daily wear. Even better if it was a bit thicker, but goes on smooth and can easily layer.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 April, 2025Verified purchase
Terrible - can't get it off!
I can't use regular eye makeup removers due to allergies, so I've always used mascaras that can be removed with baby oil (like my mother and grandmother!). I starting used this mascara when my old favorite got discontinued, and it worked well for me. But this latest batch I ordered is clearly a different formula. I can't get it off my eyes for anything!! I had to get a regular eye makeup remover and even that doesn't work well, plus I'm reacting to it which is why I don't use those in the first place. I'm so tired of companies trying to fix what isn't broken! You ruined a great product.
1 reply from L'OrealParisProductExpert team - 10 months ago
Hi there, Mom3T! We are so sorry to hear about your experience with our Voluminous Original Mascara Blackest Black. We know how frustrating it can be when a product does not perform as expected. We would like to speak with you directly about it. Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. It would be helpful if you had the product available when you call. We look forward to speaking with you!
5 out of 5 stars
Thumbs up graphic, would recommend
24 March, 2025Verified purchase
- Skin tone: Medium
- Skin type: Combination
- Skin concern: Dark circles
- Hair color: Brunette
- Eye color: Green
Lively Lashes
Smooth, silky and no clumping. Long lasting.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 March, 2025Verified purchase
Doesn't live up to the hype
I bought this because of the great reviews, and it did work very well at first, but after just a few weeks the mascara clumps up on the brush so much that I can't use even after scraping off a bunch of excess. Won't purchase again.
1 reply from L'OrealParisProductExpert team - 11 months ago
Hi there, Sabrina! We appreciate you taking the time to reach out about our Voluminous Original Mascara Blackest Black. Consumer feedback is very important to us and allows us to improve all our products. We will be sure to pass all your feedback along to the appropriate teams. We hope you will continue using more of our products soon with full satisfaction with the results!
1 out of 5 stars
Thumbs down graphic, would not recommend
29 January, 2025
Messy
It always ends up shedding and smudged under my eyes by the end of the day
1 reply from L'OrealParisProductExpert team - 1 year ago
Hi LuLuBelle, thank you for reaching out about L'Oreal Paris Voluminous Original Mascara Blackest Black. We are sorry to hear you did not get the results you had expected with this mascara. We recommend trying Voluminous Lash Paradise Washable Mascara. This is a longwear, volumizing and lengthening mascara that’s clump-resistant, smudge-resistant, fragrance-free and suitable for sensitive eyes. We hope you give it a try!
5 out of 5 stars
Thumbs up graphic, would recommend
13 January, 2025Verified purchase
- Skin type: Combination
- Hair color: Brunette
- Skin concern: Aging
- Skin tone: Light
A true classic mascara
Always a great staple to have! An oldie but a goodie. This mascara never disappoints.
1 out of 5 stars
Thumbs down graphic, would not recommend
2 January, 2025
Was the best now the WORST
I have used this since high school and I am now in my 40’s. I began to have really irritated dry eyes and could not figure it out. I didn’t even think it could be the mascara because I had been using it for so long with no issues. I noticed the mascara smelled bad and different than usual. I thought it was just a bad batch so I bought another one and same thing. It doesn’t smell the same or perform the same. I realized they changed the formula and it is now HORRIBLE. I never understand why companies messes with a good thing. So many of my friends used this and now we all hate it. Not to mention I went months thinking I had a bad allergy problem and it was this mascara all along. You lost a long time customer L’Oréal.
1 reply from L'OrealParisProductExpert team - 1 year ago
Hi there. We are sorry to hear about the experience you had with L'Oreal Paris Voluminous Original Mascara Blackest Black. We would like to speak with you directly about it. Please give us a call @ 800-322-2036, 9:00 am - 5:30 pm ET and let us know you contacted us through a review. It would be helpful if you could have the product available when you call, as well as providing the agent with your username. Looking forward to speaking with you.
1 out of 5 stars
Thumbs down graphic, would not recommend
31 December, 2024
- Skin tone: Medium
- Skin type: Combination
This is not a washable mascara.
This is far from a washable mascara. Unless you want to scrub your lashes off, I would avoid.
1 reply from L'OrealParisProductExpert team - 1 year ago
Hi there! We are sorry to hear about the experience you had with L'Oréal Paris Voluminous Original Washable Mascara. We know how disappointing it is when a product does not provide the expected results. Please give us a call @ 800-322-2036 M-F 9A-530P ET. It would be helpful if you could have the product available when you call. Thank you!
5 out of 5 stars
Thumbs up graphic, would recommend
22 November, 2024Verified purchase
- Hair color: Brunette
- Skin tone: Medium
- Skin type: Combination
- Skin concern: Aging, Sun damage
L'Oreal Mascara
Great product for the price.
5 out of 5 stars
Thumbs up graphic, would recommend
3 October, 2024Verified purchase
- Skin tone: Light
- Skin concern: Puffiness
- Hair color: Blonde
- Skin type: Combination
- Eye color: Hazel
Beautiful eyes
Always a great product, especially when you can get 2!
1 out of 5 stars
Thumbs down graphic, would not recommend
29 September, 2024Verified purchase
Not the same
So Difficult to remove! I thought maybe it was waterproof but it’s not! My eyes are getting irritated as well. I have used this for years and somehow this is different. Will not buy again.
1 reply from L'OrealParisProductExpert team - 1 year ago
We are sorry to hear about the experience you had with Voluminous Original Mascara Blackest Black shade. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036 M-F 9am-5:30pm ET and let us know you contacted us through a review. It would be helpful if you could have the product available when you call, as well as providing the agent with your username. Looking forward to speaking with you