Medela Freestyle Hands-free Electric Breast Pump

The suction is so weak it doesn’t empty me. Called customer service twice and both times they didn’t help but sent new parts. I barely had time to call being a new mom and now more time is being wasted with me not being able to use my hands free pump. Unbelievable. How do they not have a satisfaction guarantee?

I'm surprised at some of the bad reviews. Granted I've only used it for 1 week. I pump 4 ounces in 10 minutes, it's amazing. Suction is powerful, I can't even go above level 4. The cups fit great and I don't have any spillage. They sit up on the counter and I haven't lost any milk at all. So easy to clean, so few parts. I walk around with it just fine and do a bunch of things without spillage. Just don't lean over, that's true. Can't believe how fast I can get a bottle done and how easy this is. I've used so many traditional pumps before and this is way better. I think people must be using it wrong with these things they're saying. Hope the motor lasts though!

Very disappointed - this pump worked well for 1 month despite some of the challenges others mentioned such as milk spillage. However, the motor started randomly turning off after only one month of use. Now it won’t stay on for more than 1 minute and once it dies, you can’t get it back on without plugging it into power, restarting and then the cycle repeats. It also heats up quite a bit and I had one time where the suction randomly jacked up to level 9 (ouch) and I couldn’t press the pause button, had to pull the tubing to stop it and force it off with power button.

This is like a first draft product at best. No matter what you do milk is always spilling everywhere. I would say I lose between 1 and 2 oz each time. Then I have to mop the floors, change my clothes, and shower. I loved my Spectra but this is definitely one of the worse breast pumps on the market. Please do not buy this. Cup Design 1) The cups don't sit upright on the counter when you take them off - so you set them down they roll over and the milk spills everywhere. 2) If you lean over (even just a bit) while wearing them milk pours out top because of the way the product holes are aligned. So you really can't walk around or pick up the baby. 3) Because of the way it's designed you cannot see if your nipple is in the center of the tube making it impossible to know if it's properly aligned without taking it off and looking at how the machine is shaping your nipple; but if you so much as touch the product milk goes everywhere. Pump Design 1) You're connected to a cord that must be then worn around your wrist - the cord isn't long enough to pull your shirt down over it so you have to be walking around in just a bra to wear it if you're any taller than 5'0". 2) It's a really, really slow pump - in my Spectra I can get 6 oz in about 12 minutes. With this pump it takes about 30 minutes to get 4 oz even on the highest setting. Which compared to the Spectra HURTS. 3) The unit that attaches to your wrist vibrates like crazy to do the pumping. You cannot set it on the counter as it will vibrate itself off the counter which will disconnect the pump and, again, spill milk everywhere. Of all the babies things I have purchased this was the biggest waste of money. I cannot believe Medela is even selling this. The product designers should be embarrassed. There is no way a mom that has pumped before had anything to do with this design. It feels like it was made by a group of old men that didn't understand breasts.

This is like a first draft product at best. No matter what you do milk is always spilling everywhere. I would say I lose between 1 and 2 oz each time. Then I have to mop the floors, change my clothes, and shower. I loved my Spectra but this is definitely one of the worse breast pumps on the market. Please do not buy this. Cup Design 1) The cups don't sit upright on the counter when you take them off - so you set them down they roll over and the milk spills everywhere. 2) If you lean over (even just a bit) while wearing them milk pours out top because of the way the product holes are aligned. So you really can't walk around or pick up the baby. 3) Because of the way it's designed you cannot see if your nipple is in the center of the tube making it impossible to know if it's properly aligned without taking it off and looking at how the machine is shaping your nipple; but if you so much as touch the product milk goes everywhere. Pump Design 1) You're connected to a cord that must be then worn around your wrist - the cord isn't long enough to pull your shirt down over it so you have to be walking around in just a bra to wear it if you're any taller than 5'0". 2) It's a really, really slow pump - in my Spectra I can get 6 oz in about 12 minutes. With this pump it takes about 30 minutes to get 4 oz even on the highest setting. Which compared to the Spectra HURTS. 3) The unit that attaches to your wrist vibrates like crazy to do the pumping. You cannot set it on the counter as it will vibrate itself off the counter which will disconnect the pump and, again, spill milk everywhere. Of all the babies things I have purchased this was the biggest waste of money. I cannot believe Medela is even selling this. The product designers should be embarrassed. There is no way a mom that has pumped before had anything to do with this design. It feels like it was made by a group of old men that didn't understand breasts.

The battery on this pump only lasted 6 months. We called and they said the pumps are tested to last 1 year only, but 6 months can happen. Wow. What a low quality product.

I bought this pump 8-9 months ago. It’s was working wonderfully untill about recently a week ago it started shutting off randomly and won’t turn back on unless I connect it to the charger and hit the “power” button. I love the pump but this is starting to make it harder to pump for my baby who takes milk often

The only pro about this pump is that it is easy to clean. There are several cons. Constant suction issues, parts break down and need replacing much more frequently than other pumps I have used, most of the parts have to be ordered and are not sold in stores which makes it a hassle when you are an exclusive pumper (always keep a backup pump with this one!), I have had clogged ducts and mastitis more with this pump than any other pump I’ve owned, medela customer service is also extremely low quality compared to spectra. When my spectra pump had issues, they overnighted me a new pump through insurance no questions asked. With medela, it took several days for a response followed by a novel’s worth of troubleshooting tips rather than offering to send a replacement through insurance. I ended up buying new parts out of pocket from their website and it took over a week to arrive. Definitely do not recommend this pump and especially not the brand medela.

This pump is horrible, had it for two weeks and have constant issues with that suction pieces in the hands free collection cups. Have to sit on hold on my breasts. Nothing hands free about it.

Pros: Great suction. Minimal parts. Easy to clean. Cons: super loud, not 100% hands free, bulky and heavy adapter that doesn’t have a clip so it’s hard to put it anywhere when you’re pumping on the run, battery life sucks. Have had it for 4-5 months and just completely died despite it s going two bars of battery life left. This was so $$ and aside from the suction, it’s not worth it.

Love this pump super efficient! Can’t tell the difference between the wall plug and this one! Cleans very easy

Absolutely worth the upgrade! I had a traditional plug-in pump with my first, and decided to spring for this one with the second since I knew that having a toddler at home would make it difficult to find time to be chained to the wall for 15 minutes at a time. SO WORTH IT! Can do pretty much anything while pumping. I also love that you don't need any special pumping bra for this - just throw the cups inside a nursing bra or even just a regular bra. Only 3 parts, easy to clean, and the way it's designed there is no risk of milk getting in the air tube, which used to happen with my traditional pump. The fact that I can continue doing pretty much any activity while simultaneously pumping makes this pump worth every penny. I don't think I would have been continue to pump for as long as I have without having that freedom, especially with having a demanding toddler in the home :) Highly recommend!!

Very cheap product/motor doesn’t work after 30 days of use/suction cups had to be replaced after 15 days. Would not recommend/would like a replacement

First time mom here. I got the Spectra S2 through my insurance but knew I needed something a little easier for when it is time to go back to work. This pump came recommended from a colleague. After some trial and error I’ve come to like this pump. I pump about 95% of what I would pump with my spectra. Some of the “mistakes” I made when first trying out the pump were not having a tight enough nursing bra and not installing the yellow membrane correctly. The main reason for 4 stars is because pump is not quiet at all. It’ll work if you have the TV on or you’re walking around the grocery store, but it may not be the best fit in a silent office.

I am overall disappointed with this product. I was looking for a pump that was discreet enough for work both visually and quietness. I have to say it is very discreet visually. But it is not that quiet. I wouldn't mind the loudness except for the fact that this pump does NOT have good suction. I feel like I have to pump twice as long just to get the same output that I would get from my Momcozy s12 in half the time. This pump feels like it has absolutely no suction just feels like vibrations. Very disappointed in the product and even more so becuase there is a no returns policy on breast pumps. So in my option, this pump is a HUGE waste of money. There are better pumps out there. And it's left me still searching for a breast pump for work.

I’ve had this pump only few months and every time the collection cups are hit with heat (dishwasher or sterilizer) the cups shrink I’ve only done this 3 times and now they are super tight. It’s difficult to put the cups back together without having to use my counter to press togther.

My daughter was born on 11/27/23 and I needed to start pumping within a few days. I used a regular Medela pump the first time and then switched to this hands free pump and have not looked back! I love the flexibility and mobility this pump provides. It makes pumping so much easier to be able to move around and get things done even while pumping. Its very easy to use and I have not noticed any change in output vs. a standard pump. Very pleased with this pump and highly recommend!

The vibration is beyond loud and annoying. I wish the pump had a clip instead of a wrist band. The suction is good but the design could use improvement. I wish the vibration wasn’t so strong and loud.

I’ve been using this pump for three months now and absolutely hate it. They come lose with the most minimal movement, and won’t work unless they are clinically dry. Have wasted so much time, which with a newborn you don’t really have.

I've been using this pump for ten months and absolutely adore it. I have twins and a three year old and early on it allowed me to get those extra pumping sessions in to keep up my milk supply for my twins while also getting to spend time with the older kid. Now I take this pump everywhere, especially now that I'm back to traveling for work (my twins are a year). I've pumped while driving my minivan (peak mom moment!), on planes, in the park, at restaurants, in the theatre, the subway, on the beach, on the Chicago Architecture boat tour. It would probably be easier to say places I haven't pumped. I'm pretty shameless, or rather, I'm normalizing pumping/breastfeeding moms, right?! But seriously, I definitely wouldn't have the milk supply I have today that (mostly) supports my twins if I didn't have this pump. I have the Medela Symphony, which was a dream for my first but you're tied to the wall, which for a second/third time mom is impossible. My two babes are a chunky 25 lbs each because of this pump! The only feedback would be that it would be helpful to have a plug or cover over the holes at the top (where the milk pours out) so milk doesn't come out the top when you bend over, or move quickly, or once you're done pumping (and poured the milk out into a container) to keep the residue from leaking out. But definitely get this pump if you are a second time mom or have twins, it will save your milk supply!!!