Crest Pro-Health Multi-Protection Alcohol-Free Mouthwash - Clean Mint

Thank you for taking the time to leave your review. We appreciate you bringing this matter to our attention. We understand how upsetting this must be, and we’ve shared your feedback about staining with our Safety Team and the rest of the Crest Team. Please know that safety is our top priority, and all our products are thoroughly evaluated to ensure they’re safe when used as directed. We recommend discontinuing use of the product and keeping it in case we need to retrieve it. This tooth discoloration is actually a sign that your mouthwash is working. After it kills germs in your mouth, the dead germs can collect on the tooth surface, creating the appearance of brown stains. Brown discoloration is reversible and preventable. To help remove tooth surface stains, we recommend using a tartar-control or whitening toothpaste, a power toothbrush, flossing regularly, and scheduling regular dental visits. We'd be happy to assist you further and gather more details. Please call us at (800) 566-7252.

We always want our consumers to know that they can trust our products for great cleaning, and we can understand the concern with having some staining after using our Crest Pro-Health Multi-Protection Mouthwash. While all of our products are thoroughly tested to ensure the safety and effectiveness of their ingredients, the active ingredients can sometimes contribute to temporary, surface-level brown staining. This tooth discoloration is actually a sign your mouthwash is working. After it kills germs in your mouth, the dead germs can collect on the tooth surface and create the appearance of a brown stain. Brown discoloration is reversible and preventable. To help aid in the removal of tooth surface stain, we recommend a tartar-control/whitening toothpaste, a power toothbrush, floss, and regular dental visits. We would love a chance to learn more about your experience so we are better able to assist you, and encourage you to give us a call at (800) 285-9139. We also ask that you hold on to the product for the next two weeks in case our Quality Team would like to collect it.

We're sorry to hear you lost your taste buds, and we're happy to help you. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing using the Crest Pro-Health Multi-Protection Mouthwash. We wanted to let you know it does not cause permanent taste alteration. Oral care products containing CPC, an ingredient in Pro-Health Rinse, may cause a temporary aftertaste or temporary change in the taste of food in a small percentage of people. CPC stays in the mouth for long periods of time. The change in the taste of food typically goes away shortly after product use is stopped. Please give us a call at (800) 566-7252, and we'll help you with the mouthwash, and answer any questions you may have.