Primo Water Bottom Loading Pro 3 Temperature Water Dispenser: 5 Gallon, Hot & Cold, Freestanding
$179.99
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3.4 out of 5 stars with 288 reviews
quality: 2.99 out of 5
value: 3.02 out of 5
45% would recommend
110 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
15 March, 2026
(no review title)
it worked fine for 2 years almost then suddenly stop water suction from bottle
1 reply from PrimoWaterCustomerService team - 20 days ago
Thank you for providing your feedback. Please contact us at PBonlinereviews@primobrands.com if you need any further assistance with your dispenser.
1 out of 5 stars
Thumbs down graphic, would not recommend
10 March, 2026
(no review title)
I would give it less than one if I could. It made all sorts of loud noise when first used. It actually cooled the room temp and did not fully cool the cold to cold. Door does not open effeciently and is quite difficult. Then within a month it kept showing empty when full and then the pump stopped altogether. It was a nightmare that didn't seem to end.
1 reply from PrimoWaterCustomerService team - 25 days ago
Thank you for providing your feedback, Brenda. We sincerely apologize for any issues you've had with your Primo dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
5 out of 5 stars
Thumbs up graphic, would recommend
1 March, 2026Verified purchase
Great but noisy
I've had this for almost a year now. Works great but it can get a little noisy sometimes.
1 reply from PrimoWaterCustomerService team - 1 month ago
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.
4 out of 5 stars
Thumbs up graphic, would recommend
13 February, 2026Verified purchase
(no review title)
Excellent product, if the bottle holder is bit higher (1 1/2”) would be great and 100% value for money
1 out of 5 stars
Thumbs down graphic, would not recommend
3 February, 2026
(no review title)
Does not cool the water, water wasn’t even room temp it was pretty much warm.
1 reply from PrimoWaterCustomerService team - 2 months ago
Thank you for providing your feedback. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
1 out of 5 stars
3 February, 2026Verified purchase
(no review title)
Item came damaged what of waist of time and energy…
1 reply from PrimoWaterCustomerService team - 2 months ago
Thank you for reaching out, Alyza. We’re sorry to hear you’ve experienced this issue. Please contact us at PBonlinereviews@primobrands.com for further assistance.
2 out of 5 stars
Thumbs down graphic, would not recommend
22 January, 2026Verified purchase
Great until it wasn't.
We loved this machine for a few days until it randomly started over-filling and wasted about 3-4 gallons of our water over the last couple of weeks. We have tried all troubleshooting methods with no success.
1 reply from PrimoWaterCustomerService team - 2 months ago
Thank you for providing your feedback, Steph. We apologize for any inconvenience you've experienced. Please contact us at PBonlinereviews@primobrands.com for further assistance.
5 out of 5 stars
22 January, 2026Verified purchase
(no review title)
Great product
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for your gushing support, CD. We’re thrilled that you’re enjoying your Primo Dispenser!
2 out of 5 stars
19 January, 2026Verified purchase
(no review title)
arrived defective
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Norhan. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
3 out of 5 stars
13 January, 2026
Primo Deluxe Bottom-Load Water Cooler Dispenser with 3-Temperature Settings - Stainless Steel warranty (ONLY LAST 2.5 years)
⭐️⭐️⭐️ We love the Load Primo Deluxe Bottom-Load Water Cooler Dispenser with 3-Temperature Settings - Stainless Steel. The price isn’t bad but the machine doesn’t last. This is my 3rd dispenser. We have to get a new one every 2.5 years (Primo only gives you 1 year warranty.) Target offered a 2 year water. We are a family of runners and go through A LOT of water. I purchased my last one Primo Dispenser from Target and it was delivered in June 2023. Around Thanksgiving we started having issues with it, it wouldn’t dispense any water. It appeared to be “frozen”. After unplugging and letting it sit over night, it started to work again but we could only get two of the three dispensers/spouts to work. Well as if this morning, it doesn’t dispense any water. This seems to be an ongoing issue with this machine. We are frustrated, this is ridiculous. Waiting to hear back from the manufacturer.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, JT. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
3 out of 5 stars
7 January, 2026Verified purchase
Poor Communication w/Target
There were problems that make this a very difficult review because when it came the top was damaged but I think it was a cosmetic thing butI could not get the refills to even turn the dispenser on because I couldn't test to see if it was working and if the damage internal. Communicating with Target was a nightmare they knew nothing about what was going on I had to really help me with the issue. communicating and have been listened to what the problem was just didn't get through to those that I finally got in touch with and each of youhave had problems with trying to get in touch with Customer Service. You're sent from one person to another and it takes days to get through. So I don't know if I evaluating the appliance properly because I've never really got to do anything that plug it up I didn't letit stay plugged up but a couple of minutes because I wanted to see if it at least was working that way. Which makes me think the damagewas cosmetic. Probably happened at the warehouse because the packaging looked very stable didn't have any dents or cuts in the packages it was just once it was opened.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, T. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
5 out of 5 stars
7 January, 2026Verified purchase
(no review title)
Nice & quality is good.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for watering us with love, Joseph!
1 out of 5 stars
Thumbs down graphic, would not recommend
3 January, 2026Verified purchase
(no review title)
Buttons on top are filmsy. The cold water button was stuck and almost flooded my floor. Highly disappointed with this product.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Paula. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
5 out of 5 stars
Thumbs up graphic, would recommend
23 December, 2025Verified purchase
(no review title)
Its wonderful. Everything working great.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for watering us with love, Janet!
1 out of 5 stars
19 December, 2025Verified purchase
(no review title)
Item was 3 days late arriving and has dents, drips water when not in use and the cold feature does not work.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Marie. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
1 out of 5 stars
19 December, 2025
(no review title)
Terrible terrible waste of money didn't even last a year
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Candice. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
3 out of 5 stars
18 December, 2025
All right product
Lasted from 3/2024 until 12/25. Good at the office 5 stars. At the house 3 stars for breaking.
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Anna. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
1 out of 5 stars
16 December, 2025Verified purchase
Doesn't last!!
Only worked for a year & then completely broke
1 reply from PrimoWaterCustomerService team - 3 months ago
Thank you for providing your feedback, Yareli. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
1 out of 5 stars
Thumbs down graphic, would not recommend
14 December, 2025
Leaking like a water fall
After exactly 1 year 5 months, this thing has started leaking like a water fall. Very poor quality. Worked great while it was working. But obviously not meant for long term use.
1 reply from PrimoWaterCustomerService team - 4 months ago
Thank you for providing your feedback, Polo. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
1 out of 5 stars
Thumbs down graphic, would not recommend
13 December, 2025Verified purchase
(no review title)
Item had been used and returned it did not work Target is making it difficult to return . The box had the bottom cut out and was held in the box by white straps
1 reply from PrimoWaterCustomerService team - 4 months ago
Thank you for providing your feedback, Raul. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.