Aussie Hair Leave In Conditioner - 8 fl oz: Conditioning, All Hair Types, Contains Jojoba Oil, Spray Form

Thank you so much for being such a longtime loyal consumer of our products and for sharing your experience with our Aussie Hair Insurance Leave-in Conditioner! 20 years is a long time, and we want to continue to keep you as a valued consumer. We're really sorry to hear that the product seemed to have left your hair feeling dry, frizzy, and that you've noticed some hair loss. Please know that when we reformulated the product in 2023, we truly aimed to provide you with the same great benefits you have become accustomed to with the Aussie brand. We understand how concerning this can be, and we’ll make sure to pass your feedback along to our Health and Safety Team, as well as the rest of our Aussie team. Just a heads up—losing about 50 to 100 hairs a day is usually considered normal. Hair undergoes a natural cycle of growth, shedding, and replacement with new strands. That said, we completely get that excessive hair loss can be quite upsetting. There can be many reasons for hair loss, like hormonal changes, illness, stress, medication, or even genetics. We want to reassure you that our products are rigorously tested for safety and effectiveness and are not known to cause hair loss. Additionally, it's essential to recognize that dry, frizzy hair can be from poor conditioning. Be sure to let your conditioner sit on your hair for at least 5 minutes before rinsing. If your current conditioner is not working, it may be best to switch to one that gives you more hydration. For optimal hydration, try our Miracle Repairer Conditioner. For even more moisture, consider adding a conditioning treatment to your weekly routine. We totally get that everyone's hair is unique to them, and we would love to know more about what happened. Whenever you find the time, feel free to give us a call at (800) 947-2656 or send us an email through our website's Contact Us page.

We appreciate your feedback on Aussie Hair Leave-In Conditioner. We certainly value your loyalty to our brand. We are sorry to hear you were disappointed with your recent purchase. We want you to know that we have strict controls to check the quality of our products throughout the manufacturing process so that they should reach you in the best possible condition. Your report is not something we would expect, so we are sharing your comments with our Quality Assurance Team. Some possible reasons for this could be if a product has been stored in extreme conditions, such as extreme heat or if the product has been stored for a long period of time or beyond the recommended shelf life. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page.

Thank you for your feedback on Aussie Hair Leave In Conditioner. We are delighted that you found the product easy to use and the scent as being pleasant. However, we are saddened to hear you were disappointed with your purchase. As you likely know, different products give different results, so make sure you choose the right product for the style you want to create. Also, tangled hair is common and can worsen when combed or brushed while wet. Some tips to prevent tangling are using a shampoo and conditioner with a higher level of conditioning; try a conditioning treatment two or three times a week; and if your hair is past shoulder length, use extra conditioner on the ends. For further assistance, please give our team a call at (800) 947-2656 or email us through our Contact Us page.

We appreciate your feedback on the Aussie Hair Insurance Leave-In Conditioner, but we're so sorry to hear you are unhappy with the formula change. Please know that decisions to change formulas are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions, so we will be sharing your comments with our Product Development Team! We always want to bring you the latest innovations, and sometimes this means we have to say goodbye to older or favorite products, especially if demand isn’t high enough to keep making them. Please feel free to reach out to us through our Contact Us page at Aussie.com or give us a call at 800-947-2656 so we can assist you further!

Thank you for sharing your encounter with our Aussie Hair Insurance Leave-In Conditioner with Jojoba Oil. We're sorry that your hair was left frizzy and dried out. That's definitely not the kind of results we want for any of our consumers and we do appreciate you for bringing this to our attention. You can be sure that your comments will be reported to the rest of our Aussie team. In the meantime, we'd be happy to help. Usually, hair being dry and frizzy is a sign that the hair hasn't been conditioned well enough. The product used just may have not been rich enough for your hair type. For a better experience, we recommend using a richer conditioner or trying a conditioning treatment once or twice a week. We'd like to assist you further. When you have the time, we ask that you give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for leaving this review on our Aussie Hair Insurance Leave In Conditioner. We're sorry to hear you didn't have the best experience while using this product. The last formula change we have made on this product was in 2023. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we're sharing your experience with our Quality Assurance Team. We would like to help you so whenever you have time give us a call at (800) 947-2656 or email us through our contact us page.