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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 2 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 3 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 4 of 4
Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 1 of 4

Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - Smoky Pink

$249.99 reg $398.99
Sale save $149.00 (37% off)
ColorSmoky Pink

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At a glance

About this item

Highlights

  • Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
  • Magnificent Sound, engineered to perfection with the new Integrated Processor V1
  • Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Carry your headphones effortlessly in the redesigned case.
  • Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.

Description

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 1.6 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Electronics Features: Automatic Shut-Off, Volume Control, Built-In Microphone, Adjustable Headband
Connection Type: USB-C
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH-1000XM5/P
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: Lithium Ion, No Battery Used
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 93069056
UPC: 027242931510
Item Number (DPCI): 008-07-0411
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 9.8 inches length x 8.5 inches width x 2.7 inches height
Estimated ship weight: 1.55 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: Does the plastic hinge break after a few months?

submitted by Alec - 2 years ago

  • A: How long is warranty

    submitted byBrenda - 8 months ago

  • A: Mine broke after about 5 months, not sure how

    submitted byAB - 1 year ago

  • A: Is the Sony WH-1000XM5 a refurbished product?

    submitted bykim - 1 year ago

  • A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.

    submitted byBen - 2 years ago

  • A: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST

    submitted byRena - 2 years ago
    Target expert support

Q: Does this model have noise-canceling features?

submitted by AI Shopping Assistant - 2 months ago

  • A: Yes, these headphones are equipped with noise-canceling technology.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: Are these headphones water resistant?

submitted by AI Shopping Assistant - 2 months ago

  • A: These headphones do not have a water resistance rating.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What is the maximum battery life of these headphones?

submitted by AI Shopping Assistant - 2 months ago

  • A: The headphones offer up to 30 hours of battery life on a full charge.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What wireless technology do these headphones use?

submitted by AI Shopping Assistant - 2 months ago

  • A: These headphones utilize Bluetooth 5.3 for wireless connectivity.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What materials are used for the ear cushions?

submitted by AI Shopping Assistant - 2 months ago

  • A: The ear cushions are made from leather, providing comfort during use.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.

submitted by Person BUYING from you - 1 year ago

  • A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: Is the Sony WH-1000XM5 a refurbished product?

submitted by kim - 1 year ago

  • A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?

submitted by Rebecca - 1 year ago

  • A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 1 year ago
    Target expert support

Q: Hi is there any student discount for this

submitted by Cade - 2 years ago

  • A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support
See all questions (14)

Additional product information and recommendations

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Guests also viewed

Guests are saying

The Sony WH-1000XM5 headphones are praised for their exceptional sound quality, advanced noise cancellation, and comfort, making them ideal for various activities like travel, work, and leisure. Guests appreciate features like customizable sound settings and the ability to connect to multiple devices. However, concerns about durability and customer service experiences have been noted, particularly regarding hinge issues. Overall, these headphones offer a premium listening experience, though potential buyers should be aware of some design flaws.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    4.4 out of 5 stars with 1692 reviews
    51% would recommend
    83 recommendations
    5 out of 5 stars
    19 May, 2026
    originally posted on sony.com
    Image

    ANC

    Just worth it...and bit expensive... so anyways....money buys everything...
    Ssaif
    Did you find this review helpful?
    5 out of 5 stars
    17 May, 2026
    originally posted on sony.com
    Image

    Great features

    They're amazing! I got the white ones to match my pc set up. They're also good when plugged into the pc
    Janedoe2000
    Did you find this review helpful?
    4 out of 5 stars
    16 May, 2026
    originally posted on sony.com
    Image

    Brittle materials used

    I love the headphones, the sound and the noise cancelling. Unfortunately it seems the arms that the headphones are mounted on are quite brittle and broke easily. I have had to send the headphones in for repair at a cost of almost half the price of the headphones.
    1 reply from Sony UK team - 4 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that your headset broke. Please make sure to check the precautions in this link to avoid causing any damages to the headset: https://cutt.ly/ttBlRb6g Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    Matt N
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    16 May, 2026
    originally posted on sony.com
    Image

    A Definite Buy

    Bought the Pink version for my adorable wife. This is her first set of ANC, over ear headphones and she loves them. I have been buying these headphones for a few years now and wear them constantly. My first were the three's, then the four's and I presently own the five's. I converted from Samsung phones since the first Xperia 1 and presently still using the Mark V. Looking to get the VIII which is when I will hopefully get my XM6's. I have alot of Sony products in my house, so yes, I would recommend this product whole heartedly if you want a well rounded set of headphones. They do everything you would expect if a flagship product.
    UrbanMerc
    Did you find this review helpful?
    5 out of 5 stars
    16 May, 2026
    originally posted on sony.com
    Image

    Brilliant sound quality and great comfort

    I bought these headphones because I couldn’t get on with EarPods and I am so pleased I did.
    jill07
    Did you find this review helpful?
    5 out of 5 stars
    15 May, 2026
    originally posted on sony.com
    Image

    Great

    Good nice excellent audio quality, Anc works too good
    Sachin_1337
    Did you find this review helpful?
    5 out of 5 stars
    11 May, 2026
    originally posted on sony.com
    Image

    Very good quality and practicality

    Very good quality, quite comfortable and very easy practical, especially when working and you want minimum contact with your headphones
    Vikaa
    Did you find this review helpful?
    4 out of 5 stars
    9 May, 2026
    originally posted on sony.com
    Image

    Cant hear my neighbours now

    Hinges creak, and I get sweaty ears. Sound isnt great but not bad. ANC is ok but does block out everything that I wanted it to.
    1 reply from Sony support team team - 11 days ago
    Hi, Thank you for your feedback. We’re sorry to hear that the sound quality of your WH-1000XM5 didn't fully meet your expectations. This is not the norm, as we strive to deliver the best quality possible. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 Regarding the hinge creaking, we recommend checking the following link to learn how to wear the headset properly: https://cutt.ly/trxZ9hYu Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Gal339
    Did you find this review helpful?
    4 out of 5 stars
    7 May, 2026
    originally posted on sony.com
    Image

    Sony _whxm5 headphones

    Good sound really comfy.however the controls can sometimes go a bit ari especially on low battery.so I have to go into my phone to disconnect.
    1 reply from Sony support team team - 13 days ago
    Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that the touch controls aren't working properly when the battery is low. Please follow the instructions here and test again: https://cutt.ly/ytCtzv6M If the issue remains, please follow the below steps: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset: https://cutt.ly/TrxmtOpA Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Shell73
    Did you find this review helpful?
    5 out of 5 stars
    Thumbs up graphic, would recommend
    7 May, 2026Verified purchase

    Dr

    Perfect!
    Harold
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    5 May, 2026
    originally posted on sony.com
    Image

    Don't Waste Your Time or Money

    Received my headphones and by the middle of the third song I was listening to was already requesting a refund. Built quality is cheap; headband uncomfortable; not able to get the headphones into a position that didn't feel like there was a bar across my head, noise cancelling not as good as advertised, sound quality ok, but to have any 360 Spatial Audio you need different apps and services. Then comes support - slow and inept. Getting a refund was a process in itself. Would not recommend, will not be purchasing any other Sony headphones.
    1 reply from Sony North America Support team - 17 days ago
    Hi there, We’re sorry to hear about your disappointing experience with the WH-1000XM5 headphones. For the issues with build quality, comfort, noise cancelling, and support, we recommend trying some troubleshooting steps such as adjusting the headband fit, ensuring the latest firmware is installed, and using the Sony Headphones Connect app for optimal settings. For detailed guidance and support, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5 We appreciate your feedback and are committed to improving our products and services. Thanks for choosing Sony. Best regards, Eliab
    DontBuyThese2026
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    29 April, 2026Verified purchase

    Terrible durability

    GreatSouSound quality is great, but the durability is terrible, and even worse is Sony's customer service. I've had these headphones for 4 months, and they have already broken at the junction between the earpiece and the headband. I called Sony customer service becuase it is still under warranty. Apparently, they consider this "cosmetic" and will not repair or replace the headphones under warranty. For the amount of money I paid, I certainly expect more than 4 months of careful use. I'm an adult and take care of them properly. Very disappointed. I had a previous version that lasted over 4 years.
    Christina
    Did you find this review helpful?
    4 out of 5 stars
    29 April, 2026
    originally posted on sony.com
    Image

    Solid but ANC mid

    sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.
    1 reply from Sony UK team - 21 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function. You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    tiwivsj
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026Verified purchase

    (no review title)

    Perfect
    Manuel
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026
    originally posted on sony.com
    Image

    AMAZING HEADPHONES!

    Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!
    Janodix
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026
    originally posted on sony.com
    Image

    A winner

    Typical Sony good excellent sound quality,headphones well made and comfortable
    Chris 777
    Did you find this review helpful?
    1 out of 5 stars
    24 April, 2026
    originally posted on sony.com
    Image

    Avoid this product

    I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.
    1 reply from Sony support team team - 17 days ago
    Hi, Thank you for your feedback. We’re sorry to hear that your WH-1000XM5 broke in less than a year. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
    rmunir
    Did you find this review helpful?
    5 out of 5 stars
    20 April, 2026
    originally posted on sony.com
    Image

    Great features easy to use and connect

    Headphones are great wish I’d bought them sooner. Would definitely recommend
    Gazza62
    Did you find this review helpful?
    5 out of 5 stars
    19 April, 2026

    (no review title)

    I like the sound and bass. Best headphones.
    Dathathreya
    Did you find this review helpful?
    4 out of 5 stars
    18 April, 2026
    originally posted on sony.com
    Image

    The best noise cancelling headphones I've tried

    I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷‍♀️
    1 reply from Sony UK team - 1 month ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    Snue
    Did you find this review helpful?

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