Pure Enrichment PureRelief with 4 Heat Settings and 2hr Auto Shut-off Deluxe Heating Pad - 12" x 24"
$34.99
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4.3 out of 5 stars with 3540 reviews
quality: 3.51 out of 5
value: 3.47 out of 5
51% would recommend
757 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
3 November, 2026Verified purchase
Great size, soft, and works well.
This is a great size, not too small or too large. It is soft so that you can wrap it around a hand, etc, without much issue. One of the best heating pads I have had.
2 out of 5 stars
2 November, 2026
(no review title)
It was great for a time, but I didn’t expect it would stop working entirely after a year
From Pure Enrichment team
Hello G, Thank you for sharing your feedback on the Pure Enrichment PureRelief Deluxe Heating Pad. We're sorry to hear that it stopped working after a year of use. We understand how disappointing that must be, especially when you've come to rely on it. Our Pure Enrichment products are backed by a warranty, and we'd appreciate the opportunity to look into your concern and explore how we can help. Your feedback is also valuable to us as we continue working to improve our products. Please feel free to reach out to us at help@pureenrichment.com or 657-275-3737. Having your order details handy will help our team assist you more efficiently. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right! Sincerely, Jessica Pure Enrichment Customer Support
5 days ago
1 out of 5 stars
Thumbs down graphic, would not recommend
27 October, 2026
Trash
If I could give it 0 stars I would. Straight out of the box and I have it on high, it literally feels like it’s not even on. No heat AT ALL!
From Pure Enrichment team
Hello Rachel, Thank you for taking the time to share your feedback on our PureRelief Deluxe Heating Pad. We're sorry to hear that you're having trouble getting it to heat properly, especially since it's brand new. We understand how frustrating this must be and would love the chance to help. Please reach out to us at help@pureenrichment.com or 657-275-3737 so our team can look into the issue and guide you through the next steps. We're happy to help troubleshoot the problem and explore possible solutions under our warranty. We appreciate you bringing this to our attention, Rachel, and hope we can help turn things around for you. Warm Regards, Jessica Pure Enrichment Customer Support
11 days ago
4 out of 5 stars
21 October, 2026Verified purchase
(no review title)
Pad only last for a little less than 1 year. While it worked it was good but thought it should last longer.
From Pure Enrichment team
Hi Pat, Thank you for your review. We are so sorry to hear that your PureRelief Deluxe Heating Pad stopped working after less than a year. We completely agree that it should last much longer, and we want to ensure you get the reliable daily comfort you expect. To help prolong the lifespan of your heating pad, we always recommend keeping the cord untangled, laying the pad completely flat during use to prevent hotspots, and letting it cool fully before storing. Our heating pads are backed by an industry-leading warranty. We would love the opportunity to make this right for you, please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can assist you with a replacement or solution under your warranty! Thank you, Jessica Pure Enrichment Support
5 days ago
1 out of 5 stars
Thumbs down graphic, would not recommend
20 October, 2026Verified purchase
Garbage product
Failed in under 6 months. Twice. Garbage product.
From Pure Enrichment team
Hi there, We are truly sorry to hear about your experience with the PureRelief Deluxe Heating Pad. We hold our products to high standards, and this is certainly not the quality or performance we expect for our customers. Please know that your heating pad is backed by our manufacturer's warranty. We would love the opportunity to assist with troubleshooting or find the best possible solution for you. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can help make this right. Thank you, Jessica Pure Enrichment Support
19 days ago
1 out of 5 stars
Thumbs down graphic, would not recommend
15 October, 2026Verified purchase
Don't bother.
Barely gets warm enough.
From Pure Enrichment team
Hi Gigi, We are so sorry to hear about your experience with the PureRelief Deluxe Heating Pad. Your product is backed by our manufacturer warranty, and we would love to learn more about your experience to help troubleshoot this with you and find the best solution. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can assist you and make things right. Thank you, Jessica Pure Enrichment Support
23 days ago
1 out of 5 stars
11 October, 2026
originally posted on Pure Enrichment
Not happy with purchase
After 2 weeks, the heating pad is no longer getting hot. Even on the high setting, it’s barely warm.
From Customer Service team
Hi there, We’re sorry to hear that your PureRelief Deluxe Heating Pad isn’t getting warm enough! Before reaching out, you can try resetting the pad by unplugging the power cord from the wall outlet and disconnecting the control connector from the heating pad. Wait about 30 to 60 seconds, then securely reconnect the cord to the pad, plug the unit directly into a working wall outlet without using an extension cord, and power it on. If it's still barely warm, don't worry because your heating pad is backed by Pure Enrichment's 5-year warranty. We’d be glad to help you find the best solution or assist with a replacement. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can take care of this for you! Thank you, Jessica Pure Enrichment Support
28 days ago
5 out of 5 stars
Thumbs up graphic, would recommend
6 October, 2026
Love it!!
I love it! It really works ! I was having period cramps and this thing really helped with that. Heating settings are great ! I definitely recommend..
3 out of 5 stars
Thumbs down graphic, would not recommend
27 September, 2026Verified purchase
I love this hearing pad but....
Great while it lasts. It warms up quickly and you can turn it back on immediately after it auto shuts off if you need to. This is my 3rd time buying this heating pad because I really do like the xl size and the color of the heating pad. The first pad I bought lasted me over a year. The 2nd one lasted 6 months and this 3rd one lasted just over 60 days before it died. It’s a great heating pad until it stops working. I’m glad I got the warranty with this one because I got a free replacement. Idk what is going on with this company but the quality has seemed to decline. If this one I exchanged today dies, I’m going to just go back to Sunbeam because they last a long time!
From Pure Enrichment team
Hello Stephanie, Thank you for sharing your experience with your Pure Enrichment PureRelief Deluxe Heating Pad. We truly appreciate your continued support and are sorry that your recent pads haven’t provided the lasting performance you’ve come to expect from us. This is certainly not the experience we wanted you to have. We’re glad the warranty was able to help with your most recent replacement. To help maintain performance, we recommend avoiding bending or folding the pad while warm and ensuring the connector isn’t under strain. Your Pure Enrichment heating pad is backed by our 5-year warranty, and we’d be happy to assist with your previous purchases as well, Stephanie. Please reach out to us at help@pureenrichment.com or 657-275-3737, and our team will be glad to help. We appreciate the opportunity to make this right. Thank you, Jessica Pure Enrichment Customer Support
1 month ago
1 out of 5 stars
27 September, 2026Verified purchase
(no review title)
Once I started using this, it had a very strong burning/burnt smell. This smell has remained and is very strong even after it has been turned off and cooled off. It’s pretty pricey for something that I cannot safely use for fear it will cause a fire.
From Pure Enrichment team
Hi Karen, Thank you for bringing this to our attention. We are so sorry to hear about the burning smell coming from your PureRelief Deluxe Heating Pad. Our products are backed by a 5-year warranty, and we would love the opportunity to replace this or make things right for you immediately. Please reach out to our Pure Enrichment Support team so we can help find the best solution at 657-275-3737 or help@pureenrichment.com. Thank you, Jessica Pure Enrichment Support
1 month ago
2 out of 5 stars
19 September, 2026
(no review title)
Even on high it was luck warm😕
From Pure Enrichment team
Hello Teresa, Thank you for letting us know about your experience. We understand how frustrating it can be when your PureRelief Heating Pad doesn’t feel warm enough, even on the highest setting. We’d be glad to help determine what may be causing the issue. Pure Enrichment products are backed by our warranty, and our team is here to assist with troubleshooting, tips, or a replacement if needed. Please feel free to contact us directly at help@pureenrichment.com or 657-275-3737. Having your order information ready will help us assist you more efficiently. Thank you again for sharing your feedback, Teresa. We value your business and look forward to helping resolve this for you. Thank you, Jessica Pure Enrichment Customer Support
2 months ago
1 out of 5 stars
17 September, 2026
originally posted on Pure Enrichment
Poor Quality
I have had the same problem as many of your reviewers have had, blinking red light. I tried trouble shooting disconnecting cord from pad and reconnecting and this has not worked. Seems to be a frequent problem with this heating pad. Very disappointing.
From Customer Service team
Hi, Thank you for bringing this to our attention. We are so sorry to hear about the blinking red light issue with your PureRelief Deluxe Heating Pad and that standard troubleshooting hasn't resolved it. We completely understand how disappointing and frustrating this experience is, and we would love the opportunity to make things right. A flashing or blinking red light may indicate damage to the heating coils, which is commonly caused by pressure applied to the pad that can lead to a connection error. To ensure safe and effective use, we recommend avoiding pulling or bending the pad connector, as well as refraining from folding or bending the pad while it is still hot. These precautions help keep you safe and protect the pad from potential damage. Please reach out to our Pure Enrichment Support team so we can assist at 657-275-3737 or help@pureenrichment.com. Thank you, Jessica Pure Enrichment Support
2 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
4 September, 2026
(no review title)
Warm at best. Very disappointing.
From Pure Enrichment team
Hi Bridget, Thank you for sharing your feedback with us. We are so sorry to hear that your PureRelief Deluxe Heating Pad isn't reaching the warm, soothing temperature you expected, we know how disappointing that can be when you're looking for relief! We want to ensure your unit is functioning properly and help make this right. Please reach out to our customer support team directly by phone at 657-275-3738 or by email at support@pureenrichment.com so we can troubleshoot or assist you with a replacement. Thank you, Jessica Pure Enrichment Support
2 months ago
2 out of 5 stars
3 September, 2026Verified purchase
Stopped working correctly
It is a good size and worked really well for a week. Then I noticed that the high setting felt more like the warm setting. It’s a shame because this would have been a good heating pad if it continued working properly.
From Pure Enrichment team
Hi, Thank you for your feedback and we completely understand how disappointing this is, especially since it was working so well for you initially. We would love the opportunity to make this right for you. Please reach out to our support team directly at 657-275-3737 or help@pureenrichment.com so we can help you get a working replacement as quickly as possible. Jessica Pure Enrichment Support
2 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
26 August, 2026
Lousy product
The heat was very try mild and it did not provide any comfort on my back pain.
From Pure Enrichment team
Hello Sharon, We’re sorry to hear your PureRelief Deluxe Heating Pad wasn’t as comfortable or effective as you expected. We understand how important it is for a heating pad to provide the right level of warmth and comfort. We’d like to make sure your concerns are properly addressed. Please reach out to our Support Team at help@pureenrichment.com or 657-275-3737 with your order information, and we’ll be happy to look into this with you. Thank you for bringing this to our attention and for giving us the chance to make things right. Thank you, Jessica Pure Enrichment Customer Support
2 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
20 August, 2026
(no review title)
Stopped working after less than a year. I used the instructions I found online how to reset it but the reset only worked for a few minutes, then went back to blinking on high. I contacted customer service and they asked if I had “bent” the pad, which I do roll it up loosely to store it, and they said not to do that. So I’m assuming I stored it wrong based on that conversation, and I caused it to break. They said they would replace with a receipt but I didn’t have it and used cash, so I wouldn’t purchase this brand again. I’ll go back to sunbeam since that’s what I had before this and lost it. The price was fair, but I always accidentally turned this off while I was moving around and I don’t like how quick it would shut off while I was laying on the couch all day with endo cramps. If you have normal period cramps and save your receipts, this would be great for you.
From Pure Enrichment team
Hello, Thank you for sharing your experience with your PureRelief Deluxe Heating Pad. We’re sorry to hear it didn’t hold up as you expected. Pure Enrichment items are backed by our warranty, and our team would be happy to help with a replacement or provide guidance on proper care to extend the life of your product. Your feedback also helps us continue improving our designs. Please contact us directly at help@pureenrichment.com or 657-275-3737 so we can assist. Having your order details handy will help us resolve this quickly. Thank you again for letting us know. Thank you, Jessica Pure Enrichment Customer Support
3 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
19 August, 2026Verified purchase
Stopped working
Stopped working after 6 months.
From Pure Enrichment team
Hello Kay, Thank you for taking the time to share your feedback. We’re sorry to hear that your PureRelief Deluxe Heating Pad is no longer working as expected. We understand how frustrating this can be and would be happy to help. Our products are backed by a warranty, and our team can assist with troubleshooting or help determine the best solution, including a replacement if applicable. Please contact us at help@pureenrichment.com or 657-275-3737. Having your order information available will help us assist you more quickly. Thank you again for bringing this to our attention. We appreciate the opportunity to make this right and look forward to helping. Thank you, Jessica Pure Enrichment Customer Support
3 months ago
4 out of 5 stars
Thumbs up graphic, would recommend
11 August, 2026Verified purchase
Pretty good
I do really like this heating pad. It works great however I will say I think after about 30 minutes or so of using it it starts to really cool down and you have to unplug it and turn it back on for it to start getting hot again.
1 out of 5 stars
11 August, 2026
originally posted on Pure Enrichment
Dissatisfied Customer
I made an error in ordering the XL vs the XXL and was told Pure Enrichment doesn't do exchanges
From Customer Service team
Hello Mary, Thank you for your feedback regarding your PureRelief XL – King Size Heating Pad. We understand that mistakes can happen when placing an order, and we appreciate you letting us know. Pure Enrichment products are backed by our warranty, and we’d be happy to review your experience and assist with a replacement, tips, or guidance on getting the best use from your product. Please contact our support team at help@pureenrichment.com or 657-275-3737 with your order details, and we’ll be happy to take a look. Thanks again for reaching out. We appreciate the opportunity to make things right. Thank you, Jessica Pure Enrichment Support
3 months ago
5 out of 5 stars
9 August, 2026
(no review title)
Very affective, good quality and very soft.