True Wireless Bluetooth Earbuds - heyday™ Lavender: In-Ear Audio, Polyurethane Cushions

A: When you pair it, it will show 3 "heyday earbuds 11" pick the last one that shows up, the first is the right, second left, for some reason, the third connects both simultaneously

A: Hi J - Thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™. We apologize for the issue you are experiencing and have a few suggestions that may help: Charge the earbuds: Make sure both earbuds are fully charged before using them. Clean the earbuds: Dirt can cause issues, so clean the earbuds and their case. You can use a soft, dry cloth or a cotton swab dipped in isopropyl alcohol. Reset the earbuds: You can try resetting the earbuds by placing them in the charging case and pressing the reset button. You can also try fully draining the battery, then recharging and turning them back on. Update the software: Try updating the OS software. Check the audio file: Make sure the audio file you're trying to play isn't faulty. Check for water damage: Heyday earbuds aren't waterproof, so if they get wet, dry them as much as possible. You can also try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST. - Faith

A: Hi J, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™. We apologize for the issue you are experiencing and have a few suggestions that may help: Charge the earbuds: Make sure both earbuds are fully charged before using them. Clean the earbuds: Dirt can cause issues, so clean the earbuds and their case. You can use a soft, dry cloth or a cotton swab dipped in isopropyl alcohol. Reset the earbuds: You can try resetting the earbuds by placing them in the charging case and pressing the reset button. You can also try fully draining the battery, then recharging and turning them back on. Update the software: Try updating the OS software. Check the audio file: Make sure the audio file you're trying to play isn't faulty. Check for water damage: Heyday earbuds aren't waterproof, so if they get wet, dry them as much as possible. You can also try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Liv, thanks for contacting us! Our Bluetooth Earbuds will connect with any model of the gabb phone, as long as that phone still has a working bluetooth module (which you shouldn't have to worry about). I hope this information helps! If you have any additional questions or need further assistance, feel free to reach out to our Tech Support Team at support@ttinno.com. Thanks for choosing us, and have a great day!

A: Hello liv c, thanks for reaching out. These heyday True Wireless Earbuds will work with any device that has Bluetooth technology. We hope this information helps. If you need further help feel free to contact the Tech Support team at support@ttinno.com. Thank you! - Joe

A: Hello Robbie, thank you for reaching out! We wanted to echo and add to the retailer answer that you already received. These will work with Android Samsung phones and any other device that has Bluetooth transmitting capability. We hope this information helps! If you need further assistance please reach out to our Tech Support Team at support@ttinno.com. Thank you again and have a fabulous week!

A: Hi, Robbie - Thanks for asking! Yes, the Heyday True Wireless Bluetooth Earbuds can be used with Android Samsung phones. These earbuds feature True Wireless technology, providing seamless audio without the hassle of cords. Have a great day! - Ryan

A: Hello ash, Thank you for your review and feedback. We're very sorry to hear about your experience and truly appreciate you bringing it to our attention. Our goal is to provide all our customers with quality products and responsive service. Please reach out to our Tech Support Team at support@ttinno.com so we can better understand the issue and work toward a satisfactory resolution. We look forward to assisting you and making things right. Thank you again, and we hope you have a great week!

A: Hello Ash - We apologize for the inconvenience! We recommend you to try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST. I hope this information helps! - Zara

A: Hello Ms, We are the manufacturer and wanted to reach out to let you know that we agree with the retailer's answer. These heyday True Wireless Earbuds will work with any device that has Bluetooth technology, such as an iPhone or tablet. We hope this information helps. If you need further help feel free to contact our Tech Support team at support@ttinno.com. Thank you and have a fabulous week!

A: Hi Ms, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™ Yes, these headphones can connect to any iPhone or Tablet since all the device playing the audio needs to pair to these earbuds is Bluetooth. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Love these, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™ To pair Heyday True Wireless Bluetooth earbuds, take both earbuds out of the charging case, which will automatically put them into pairing mode, then go to your device's Bluetooth settings and select "Heyday" to connect; the earbuds should start flashing red and white lights when ready to pair. Key steps: Open the case: Remove both earbuds from the charging case. Enter pairing mode: The earbuds should automatically enter pairing mode with flashing lights. Access Bluetooth settings: On your device, go to Bluetooth settings. Select "Heyday": Choose the "Heyday" option from the list of available devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hello! We are the manufacturer and wanted to reply and emphasize what the retailer has already answered. Both ear buds must be paired with each other the first time out of the case, before being paired with your phone or other bluetooth enabled device. Both earbuds should be removed from the case and allowed to pair to each other before being placed in your ears. The two earbuds have paired when the light on the right earbud turns off and the left earbud flashes red and blue. At this point the earbuds should be placed in your ears and paired on the Bluetooth screen of your phone, they will be called "Heyday Earbud 11". These steps are critical the first time you use them after purchase, if they were not followed then you may need to return them to the retailer for a new pair. We hope this information helps! If you need further assistance or would like a PDF version of the product instructions please reach out to our tech support department at support@ttinno.com

A: Hello Sillybabe, thanks for reaching out. Yes, these bluetooth earbuds DO connect to any Apple iPhone that has a working Bluetooth module. They will also connect to anything else that has a Bluetooth module! I hope this information helps. If you have any additional questions or need further assistance, feel free to reach out to our Tech Support Team at support@ttinno.com. Thanks for choosing us, and have a Happy New Year!

A: Hi Law, thanks for reaching out. Unfortunately the case for these bluetooth earbuds do not have Qi charging compatibility. However, you can charge the earbuds case with a micro USB cable. I hope this information helps! If you have any additional questions or need further assistance, feel free to reach out to our Tech Support Team at support@ttinno.com. Thanks for choosing us, and have a great day!

A: Hi Rmiller, thanks for reaching out! Yes, the case should blink white. If it seems like it isn't fully charging, make sure to charge until the light becomes a solid red color, which means that the case if fully charged. It takes approximately 1.5 hours to fully charge. We hope this information helps. If you have any additional questions or need further assistance, feel free to reach out to support@ttinno.com. Thanks for choosing us, and we hope you have a great New Year!

A: Hello, thank you for reaching out! The True Wireless Bluetooth Earbuds – heyday use Bluetooth 5.3. The charging case measures approximately 2.14 inches wide, 2.06 inches tall, and 1.00 inch deep, and each earbud measures about 1.25 inches tall, 0.68 inches wide, and 0.59 inches deep. We hope this information helps, but if you need further assistance please email our Tech Support Team at support@ttinno.com. Thank you and have a great day!