Jetson Jupiter Kids' Kick Scooter with LED Lights - Blue

A: Ours never came with the screw, I wrote the company about it and they claim the screw is out of stock. I’ve been going back and forth for 3 weeks with them about it.

A: Dear Nana, Thank you for reaching out! Regarding the handlebar bolt for the Jetson Jupiter Kids' Kick Scooter, the specifications are as follows: Bolt size: 5 x 33mm. Nut size: 5# We hope this information helps! If you have any further questions or need additional assistance, please don’t hesitate to contact us at our toll-free number, 1 (844) 585-7462, available from 9 am to 5 pm EST. We’re more than happy to assist! Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thanks for reaching out! The Jetson Jupiter Kids' Kick Scooter features multiple lighting patterns with a variety of colors and flashes. You can cycle through the different lighting modes by quickly pressing the lighting power button. The lights are not just white—they include colorful, changing patterns you can switch to match your style. We hope this information helps! For any further inquiries or assistance, please feel free to reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM to 6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Sandy, Thanks for reaching out! The Jetson Jupiter Kids' Kick Scooter has a weight limit of 132 lbs and weighs 6 lbs itself. We hope this information helps. For any further inquiries or assistance, feel free to contact us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Susan, Thanks for reaching out! No, the Jetson Jupiter Kids' Kick Scooter is not rechargeable for the lights. It uses 3 AA batteries (not included) to power the LED lights. Simply insert the batteries into the compartment on the underside of the deck to make the lights work. We hope this information helps! For any inquiries or assistance, feel free to contact us at our toll-free number 1 (844) 585-7462, available 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for reaching out. This unit is designed for riders aged 5 and up. If you’d like, please feel free to contact us, and we would be happy to provide recommendations for products that are more suitable for a 3-year-old. You can reach us at our toll-free number 1 (844) 585-7462, available every day from 10 AM to 6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for reaching out! The Jetson Jupiter Light-Up Kick Scooter is a smooth-rolling 2-wheel scooter with fun, galactic vibes. It features all-over LED lights that twinkle like stars, and it’s easy to take anywhere thanks to its lightweight, foldable frame. We hope this information helps. For inquiries or further assistance, feel free to reach us at our toll-free number: 1 (844) 585-7462, available from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for your question regarding the Jetson Jupiter Kids' Kick Scooter. For safety reasons, this model’s handlebar is not designed to spin fully, meaning bar spins cannot be performed. However, the handlebar can be rotated to the left and right for regular steering during normal recreational use. We hope this information is helpful. If you have any additional questions or need further assistance, please don’t hesitate to contact us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. Our team will be more than happy to assist you. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for reaching out! The Jupiter Kick Scooter with LED Lights is designed for riders aged 5 and up, with a recommended weight limit of 132 lbs (approximately 60 kg). Based on the information provided, a 9-year-old weighing 45 kg should be well within the suitable range for this scooter. We hope this helps! If you have any further questions or need assistance, please don’t hesitate to contact us. We’re more than happy to help! Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, We really do apologize for the issue you're experiencing with the Jetson Jupiter Kids' Kick Scooter. We understand how frustrating it can be when the latch for folding is stuck. Please ensure there is no debris or obstruction around the latch that might be causing it to jam. If the problem persists or if you need further assistance, please don’t hesitate to reach out to our customer care team at 1 (844) 585-7462, available every day from 9 am to 5 pm EST. We’re happy to assist you and resolve this issue. Thank you for your feedback, and we’re here to help! Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, We sincerely apologize for the difficulties you’ve experienced with assembling the Jetson Jupiter Kids' Kick Scooter and for the issue with stability. This is certainly not the experience we want for our customers, and we deeply regret any frustration this has caused. We would be happy to assist you further to ensure the scooter is properly assembled and stable. Please contact our customer service team at 1 (844) 585-7462, available every day from 9 AM to 5 PM EST. Our team is committed to finding a solution and providing you with the support you need. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right. Best Regards, Service Team at Jetson