CASABREWS 3700Essential Stainless Steel Compact Espresso Machine: 20-Bar, Milk Frother, Volume Control

Hi Vick, Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your experience with our machine has not met your expectations, and we sincerely apologize for the inconvenience and disappointment this has caused. Please rest assured that we take all customer feedback seriously, and we are committed to helping you find a solution. We understand how important it is to achieve a true espresso taste, and we would be more than happy to work with you to identify any factors that may be affecting the brewing results. Here are a few suggestions that may help improve your espresso experience: Coffee type: We strongly recommend using coffee beans or ground coffee specifically intended for espresso. These are typically darker roasts with finer grind size that produce better crema and richer flavor. Grind size & tamping: Ensure the grind size is fine and that you tamp evenly with firm pressure. Inconsistent tamping or too coarse a grind can affect extraction. Pre-heating: Running a short shot of hot water through the portafilter before brewing can help stabilize temperature for better results. Cleaning & maintenance: Regular descaling and cleaning of the machine, especially the portafilter and group head, helps ensure consistent pressure and flavor extraction. We’ve also sent you an email from info@casabrews.com to follow up directly. If you would be willing to share more details—such as the type of coffee used, your grind setting, or even a short video—our team would be glad to provide personalized advice or offer assistance where needed. Again, we sincerely apologize for the inconvenience and truly value your support. If it turns out there is an issue with your machine, we will absolutely help you resolve it. Your satisfaction is our priority, and we’re here for you every step of the way. Warm regards, Roxanne

Dear customer, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We are truly sorry to hear that the double shot filter was missing from your 3700 Essential Espresso machine. As part of recent packaging updates, the double shot filter is now often placed within the internal foam board for extra protection during shipping. We kindly suggest taking a moment to check the packaging carefully to see if the filter may have been placed there. If, after inspecting, you still cannot locate the filter, please do not worry. We would be more than happy to send you a replacement filter right away. Your satisfaction is of the utmost importance to us, and we are committed to ensuring you enjoy your product. We have also sent you an email, so please keep an eye on your inbox. You can reply with your shipping address, and we will promptly arrange for the filter to be sent to you. Once again, we apologize for this oversight, and we truly appreciate your understanding. Your feedback helps us continuously improve, and we look forward to serving you again in the future. Best regards, Casabrews Customer Care Roxanne

Dear customer, Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered with your Casabrews machine. We truly appreciate your effort in bringing this to our attention, and we understand how disappointing it must have been to experience these issues with such a thoughtful gift. Upon reviewing your feedback, our technical team has confirmed that the concerns you raised are related to an unusual issue with the machine. They have recommended that we replace it to ensure you have the best possible experience with our product. We also noticed that our team reached out to you in December 2024 to offer assistance with either a replacement or refund. According to our records, the issue has been resolved, and a refund has already been processed for your order. At Casabrews, we place great value on our customers' experiences, and we are committed to ensuring that every customer enjoys their coffee to the fullest. Please know that we are here to support you, and if you encounter any further issues, don’t hesitate to reach out. We hope you have a wonderful coffee experience moving forward, and we truly appreciate your feedback. Warm regards, Roxanne

Dear customer, We sincerely apologize for the inconvenience you have experienced with your CASABREWS 3700ESSENTIAL™ Espresso Machine. We understand how disappointing it can be when a new product does not meet expectations, and we are here to help resolve the issue. Before we proceed, we would like to clarify that our customer support team did receive your inquiry and responded promptly via our official email address, info@casabrews.com. However, it is possible that our response may have been filtered into your spam or promotional folders due to email filtering settings. We encourage you to check those folders to ensure you receive our communications in a timely manner. Our technical team has carefully reviewed the details of your experience with the machine, particularly regarding the weak espresso shots. To address this issue, they have provided the following recommendations: Use of Italian Roast Coffee: We suggest using finely ground coffee with an Italian roast profile. This type of roast is typically darker and more suited for espresso, which can enhance the richness and strength of the coffee. Proper Coffee Amount: It's crucial to use the correct amount of coffee grounds. For a single shot, please use approximately 7 grams of coffee, and for a double shot, use around 14 grams. The correct dosage plays a significant role in achieving the desired flavor and strength. We believe that by following these adjustments, you will notice a significant improvement in the quality of your espresso. If these suggestions do not resolve the issue, we kindly request that you provide a short video demonstrating the machine's performance. Please send the video to info@casabrews.com. This will allow our technical team to analyze the problem more accurately and offer a tailored solution. We apologize once again for any inconvenience this situation may have caused. Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with our products and services. Thank you for your patience and understanding. We look forward to your response and to resolving this issue promptly. Best regards, Mark