Dual Alarm Clock Black - Westclox: Electric, Battery Backup, Oversized Snooze, Modern Table Clock

A: Very low Alarm does not wake you up

A: Hi Alarm. Good morning and thank you for reaching out to us. I do apologize for not responding back to your questions or concerns until now. I just joined the company and I will be responding to any questions let in this portal going forward. In terms of the clock's alarm volume, we have had some customers who felt that the beeping tone was loud and just right. However, I am so sorry that this model was not able to meet your expectations. Alarm, we do have some other clock models that do offer louder beeping tones that you might be interested in. These model number are #70043, #70045 and #70044A. Moreover, I also have receive some very positive reviews about the tone of these clocks personally and I wanted to share these models with you if you would be interested. Alarm, I always look forward to receiving commentary from our customers. So by all means please keep your questions coming. They will be answered! Thank you so much for your comments and best regards!

A: No, this alarm is very, very low. It seems to get a little louder the longer you leave it, but it is not loud enough to wake me until it has been ringing for a few minutes. I'll be returning this, and I am a very light sleeper.

A: Hi Linda, Thank you for reaching out. To answer your question, the alarm clock does come with an instruction page that walks you through setting the time, and it’s quite easy to set up as long as you follow the steps provided. If you run into any trouble or have any questions during setup, feel free to reach back out and we’ll be happy to assist. As for the display, visibility can be a bit subjective, but the white light display is generally easy to see across a room. If you prefer it brighter, placing the clock a little closer to your bed or viewing area helps. If you’d like it less bright, positioning it slightly farther away works well. Please note that the brightness on this model is not adjustable. Let me know if you have any other questions. I’m happy to help. Best regards, Nyl Holdings LLC Customer Satisfaction Team

A: While pressing and holding TIME set button, press the HOUR & MINUTES button as needed to change the time. Note: When setting the time, make sure you are in the correct AM or PM period as indicated by PM indicator on the display. - Its bright and good to use for small room, item comes with manual.

A: Yes, you can. . .

A: Hi beachgirl121.Good afternoon. I sincerely apologize for not responding back to your question. I just joined the company and will be responding to any messages left in the portal going forward. As for the answer to your question, yes you can set both ALARM 1 and ALARM 2 to go off at two separate times. It's a great option to have especially if the alarms have to be set up for two different people at two separate times. Beachgirl121 thank you so much for your question and best regards!

A: HI, This clock does shut off by itself over time.

A: Yes this clock will shut itself off after 10 minutes of continous ringing if the alarm switch is not moved to OFF position.

A: Hi, Thank you for reaching out. Our Model 71036 comes with a 5V / 0.5A adapter. You may use another compatible adapter, but please make sure it is suitable for electronic devices and does not exceed 5V / 2A. Regarding energy use, we can’t confirm the clock’s exact wattage during normal operation because that can vary depending on the functions being used. However, based on the included 5V / 0.5A adapter, the maximum power available to the clock would be approximately 2.5 watts. In actual use, the clock may consume less than that depending on the display brightness and other features in use. If you have any other questions, please let me know and I’ll be happy to help. Best regards, Westclox Customer Satisfaction Team

A: Hi, Thank you for your question. Since this is a digital clock, it does NOT make a ticking sound. Please feel free to let me know if you have any other questions! Best regards, NYL Holdings LLC Customer Satisfaction Team

A: Hi, Thank you for reaching out. I’m sorry to hear both clocks are having trouble keeping time. I understand how frustrating that is, especially for your kids. Based on the user manual for model #71036, the clock’s accuracy depends on how it’s powered. A few things to check: 1. Primary power source: The clock is designed to be plugged into a standard electrical outlet using its power cord. 2. Battery backup: The batteries (2 AAA) are only meant to maintain the time during a power outage, not to run the clock continuously. 3. Time drift on batteries: If the clock is running only on battery backup, it may lose or gain time (sometimes noticeably over a day or two). 4. Reset after outage: If it has been running on batteries, it may need to be manually reset once plugged back in. Could you please confirm if the clocks are plugged into a wall outlet during use? Also, if you haven’t already, I’d recommend trying a quick hard reset, as this often resolves common issues: 1. Unplug the clock from the outlet 2. Remove the backup batteries (if installed) for one minute 3. Press the SNOOZE button 2–3 times to drain any residual power, wait about 30 seconds, and repeat 4. Wait 10 seconds, then reinstall fresh batteries (matching the + / – symbols) 5. Plug the clock back into the outlet Please let me know how it goes. I’m happy to help further if the issue continues. Best regards, NYL Holdings LLC Customer Satisfaction Team

A: Yes, this clock is electrically powered with an optional battery backup. Batteries not included.

A: Hi Winnie, Thanks for reaching out! Unfortunately, this particular model does not automatically adjust for Daylight Saving Time. If the clocks change in your area, you’ll need to manually reset the time when it switches. Please let me know if you have other questions, I'll be here! Best regards, NYL Holdings Customer Satisfaction Team

A: Hi Jennifer, Thank you for reaching out. To answer your question, this clock operates in a 12-hour format. You’ll notice that it uses AM and PM indicators when setting the time and alarms, and there’s no option to switch it to a 24-hour (military) format. Let me know if you have any other questions, I'll be glad to help! Best regards, Nyl Holdings LLC Customer Satisfaction Team