Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple
$999.99
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3.3 out of 5 stars with 454 reviews
2 out of 5 stars
17 January, 2026
originally posted on Dyson
keeps getting stuck on simple objects like grates
I bought this about a month ago, when I tried to map or run it, it constantly gets stuck on furnace grates and stops and gives a tip alarm. Any area rugs or furnace grates or anything that sticks up the slightest bit it can not deal with it. I would love to resolve this issue and generally like dyson products but as it stands this thing is useless
1 reply from Dyson Customer Service team - 2 days ago
Hi, thank you for sharing your experience with us and for your honest feedback. We truly appreciate it, and we’re sorry for the frustration you’ve had with your machine getting stuck on grates and area rugs. We want to help resolve this for you so you can enjoy your Dyson product as intended. If you continue to experience these performance issues, please reach out to us via live chat at http://ms.spr.ly/6422thMse or call our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’re always here to help.
3 out of 5 stars
15 January, 2026
originally posted on Dyson
Vacuums great - but much improvement is needed
I bought this product about a month ago, and well the suction power is amazing, there is much room for improvement. The Mapping is horrendous, I had to map my house over 5 times just to get all the rooms. I turned on every single light in my house, did all the recommendations and it still would not get all the rooms. The robot has yet to go one day without telling me that it could not clean all of the areas, and I have no idea why it couldn't clean because the app does not tell you anything. The sensors do not stop it from bumming into things, like walls!! I have a NARWAL robot as well, and while that one lacks in suction, the navigation and sensors are far superior to Dyson
1 reply from Dyson Customer Service team - 4 days ago
Thank you for being upfront about both the strengths and weaknesses of your experience. It’s great to hear the Dyson suction is impressing you, but we apologize for the difficulty with mapping and the sensors. You shouldn’t need to map your space multiple times or feel left in the dark about cleaning issues. If you want personalized troubleshooting, our team is ready to dive in over live chat or phone.
3 out of 5 stars
15 January, 2026
originally posted on Dyson
Mapping is VERY difficult
I have had this for one month. The mapping is very difficult. I still do not have a good map. I have tried 10 - 15 times to try and get an accurate mapping. I finally settled for something close.
1 reply from Dyson Customer Service team - 4 days ago
Hello there, we really appreciate you taking the time to let us know about your mapping struggles. That sounds frustrating and we're sorry the process hasn’t been smoother for you. If you’d like some step-by-step help, our support specialists are ready to chat online or by phone. Let us know if you’d like another set of eyes on the setup!
3 out of 5 stars
15 January, 2026
originally posted on Dyson
Nice luxury item
This is a nice luxury item but don’t expect too much. It tends to miss very clear spots of crumbs on carpet at times but does do a good job of overall cleaning. It’s nice if you tidied up before bed and let it do a run for you while you put the kids to bed or whatever.
1 reply from Dyson Customer Service team - 4 days ago
Thank you for sharing your honest thoughts with us. We’re glad you find value in the convenience our machine brings, especially during busy moments, like tidying up before bedtime. We also appreciate your feedback about its performance on carpets, comments like yours help us improve. If you’d like tips for optimizing its cleaning results, or if you need assistance, please contact us via live chat or phone support. Our team is always here to help.
5 out of 5 stars
15 January, 2026
originally posted on Dyson
It’s great
We love it and I bought the daughter one for Christmas
1 reply from Dyson Customer Service team - 4 days ago
Hi there, thank you for sharing your experience and for choosing Dyson not just once, but twice! It’s wonderful to hear your V12 Detect Slim has earned a spot in both your homes. If your daughter has any questions setting hers up, or if you run into any hiccups, we’re always happy to help. Just drop us a note on live chat or give us a ring. Thanks again for being part of our Dyson family!
1 out of 5 stars
15 January, 2026
originally posted on Dyson
(no review title)
I used it for a couple weeks, didnt like it, I have a 5 years old roomba that does a better job
1 reply from Dyson Customer Service team - 4 days ago
Thank you for taking the time to share your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, especially when you’ve had good results with your Roomba. Your comments are valuable and have been shared with our team for review. If you’d like to discuss your experience further or need any support, please reach out to us via live chat or call our support team. We’re here to help.
1 out of 5 stars
14 January, 2026
originally posted on Dyson
Missed opportunity for Dyson
Does not know it’s on the dock. Returning after many attempts to reset and move to new locations. I’ve got many Dyson products that work well. This one, unfortunately, was a fail.
1 reply from Dyson Customer Service team - 4 days ago
Hi there, thank you for sharing your feedback with us! We are truly sorry for the inconvenience you’ve encountered. We truly appreciate your loyalty to Dyson and the fact that many of our products have worked well for you. We’d love the opportunity to make your experience with this product better. If you’re open to it, please reach out to us via live chat or call, our team is ready to assist you and ensure you get the best performance from your Dyson. Your satisfaction is very important to us, and we remain committed to supporting you every step of the way. Thank you again for your input!
5 out of 5 stars
14 January, 2026
originally posted on Dyson
Good suction and easy mapping
I got the Dyson vis nav 360 and have found that it maps the home very well. I did notice that it is able to climb over area rugs and one of the more challenging areas is a mat that I have around the litter box for my cats. It gets on cleans and gets off no problem! Cat and dog toys can be a little bit of a problem but I used the map to avoid the areas they like to hide their toys (under the bed) the robot is very good at getting around the room and picking up the dirt. I have been impressed with the bin as well easy to empty and filtration is good. While I wish it had auto empty just as a luxury but in my smaller space it’s not needed. Battery last for my whole apartment even on auto.
1 reply from Dyson Customer Service team - 5 days ago
Hi, thank you so much for sharing your detailed feedback! We’re thrilled to hear that your Dyson Vis Nav 360 is performing well and that you’re impressed with its mapping, cleaning capabilities, and ease of use. We truly appreciate your input, and it helps us continue to improve. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience possible!
3 out of 5 stars
13 January, 2026
originally posted on Dyson
looks better than it performs
I have had it now for about 6 months. Its very noisy for the price. More R and D needs to be done for noise levels. It also doesnt clean well against walls/furniture and against the kitchen skirting, needs a brush that sticks out
1 reply from Dyson Customer Service team - 5 days ago
Thank you for your review. We appreciate your feedback regarding noise levels and cleaning performance, as it helps us improve our technology. If you’d like to share more details or explore possible solutions, please reach out to us via our support page; http://ms.spr.ly/6424tA20n.
4 out of 5 stars
13 January, 2026
originally posted on Dyson
Powerful performance.
Overall we are very happy with our Dyson 360. We are still tring to get it to work efficiently. The vacuum performance is great. We wish it would be consistent when it operates. It seems to get "confused" frequently.
1 reply from Dyson Customer Service team - 6 days ago
Thank you for sharing your feedback with us! We’re delighted to hear that you’re happy with your Dyson 360 and that its vacuum performance meets your expectations. We understand your concern about the device occasionally seeming “confused,” and we truly appreciate you bringing this to our attention. If you experience any performance issues or need assistance in optimizing its operation, we kindly request you to reach out to us via live chat or call, where our agents will be happy to assist you. Your input is invaluable to us, and we thank you again for helping us improve your experience!
3 out of 5 stars
13 January, 2026
originally posted on Dyson
Not the Dyson I’m use to
We have five Dyson cleaning products in about a half dozen beauty care, Dyson related products So I’m familiar with the brand and performance however I don’t feel the 360 VisNav is of the same standards. I have large areas to clean, and if furniture or dog bags are moved it spends an hour driving around remapping everything when it could be vacuuming at the same time. It is oversensitive to change into terrain, such as tile to carpet, Gets itself stuck quite a bit and sometimes on just a slightly elevated carpet to tile transition. My cheaper models had no issues with this Maybe it was over engineered, but it seems to spend a lot of time thinking and not vacuum
1 reply from Dyson Customer Service team - 6 days ago
Thank you for sharing your honest feedback with us. We’re truly sorry to hear the 360 VisNav hasn’t met your expectations, especially given your long experience with Dyson products. We understand how frustrating it can be when performance doesn’t align with your needs. Please reach out to us via live chat or call support, so we can review your machine’s settings and help optimize its cleaning performance for your space.
1 out of 5 stars
12 January, 2026
originally posted on Dyson
Terrible product
This was such a waste of money and Dyson was no help. I bought this for my moms house in Canada hoping it would be helpful but it does not connect with the app and I went through support, still would not connect and Dyson rep is saying nothing can be done unless I go through the same process over and over again. The robot is at the house in Canada and I lost my money buying it. Came packaged in the flimsiest form of cardboard, no wonder it’s not working. I bought 2 vacuums, 1 for my son which seems to works fine. Don’t recommend buying from this brand.
1 reply from Dyson Customer Service team - 6 days ago
Thank you for sharing your feedback. We sincerely regret the difficulties you experienced with the Dyson 360 Vis Nav, including app connectivity and the support process. We understand how frustrating this must have been, especially after purchasing the product with high expectations, and we apologize that our assistance did not meet your needs. Your comments regarding packaging and overall experience are important to us. If you are open to it, we would like to revisit this matter and explore possible solutions. Please reach out to our chat or voice support team, so we can assist further.
1 out of 5 stars
11 January, 2026
originally posted on Dyson
useless
useless, can't map a bedroom, tried multiple time can't map a bedroom with almost nothing on the floor
1 reply from Dyson Customer Service team - 7 days ago
Thank you for taking the time to leave your feedback. We’re sorry the mapping feature hasn’t worked as expected, even after multiple attempts. We understand how disappointing that can be, and we’d like to assist you further. Please contact us through live chat or phone support, and we’ll do everything we can to help.
4 out of 5 stars
11 January, 2026
originally posted on Dyson
New Programmable Dyson Vacuum
The mapping is complicated. I did the mapping but I want to run the vacumm without using the mapping so I have to erase the mapping I did which took hours to do. Not happy about that. You should be able to bypass the map and let the vacuum run on its own.
1 reply from Dyson Customer Service team - 7 days ago
Thank you for sharing this honest review. We’re sorry the mapping feature hasn’t felt intuitive and that having to erase your map to run the vacuum freely has caused frustration. We know how much time and effort these setups can take, and we appreciate you bringing this to our attention. If you’d like help find a smoother workaround or checking your settings, our support team is here for you. Feel free to contact us through live chat or by phone.
5 out of 5 stars
11 January, 2026
originally posted on Dyson
Pleasantly Surprised
I've had it a few weeks. The suction is great. Every day, I run it in the basement to help prevent kitty litter from getting tracked up the stairs. It has been running pretty well and avoiding obstacles well. The only challenge was it getting confused running over the drain. Since the floor slants downward from all sides, the vacuum thought it was on a precipice and would get stuck, until I placed a single carpet tile over the drain - things should still drain in case of emergency. I want to get another one for my main floor since my V15 detect laser light shows that my current main floor robot from another brand leaves a lot behind. I am pleasantly surprised (and relieved) after all the bad reviews.
1 reply from Dyson Customer Service team - 7 days ago
We're delighted to hear you’re enjoying the vacuum’s performance, both in suction and navigation, even with tricky spots like your basement drain. Your clever fix with the carpet tile is a great tip for anyone with similar flooring. It means a lot that our vacuum surprised you in such a positive way, especially after seeing mixed reviews elsewhere. If you decide to pick up a second machine or want advice on setup for multiple floors, our support team is here for you whenever you need.
4 out of 5 stars
10 January, 2026
originally posted on Dyson
Amazing for us!
So happy I bought this! I will see there are times that the navigation doesn’t seem to be working correctly because it will clean some places one day and then not clean them the next day. Battery life lasts as long as I needed to. It does my 2500 ft.² upstairs with no problems it’s suction is amazing and I appreciate the sensors for when I forget to close the door to the basement. It actually will stop! It does however, seem to go wherever it wants even if it’s not where it’s maxed to go.
1 reply from Dyson Customer Service team - 7 days ago
Hi there! Thanks for sharing we’re so glad your Dyson is making cleaning quicker and more efficient. That’s exactly what it’s designed to do. If you ever need help or have questions, our live chat and phone support teams are always happy to assist.
5 out of 5 stars
10 January, 2026
originally posted on Dyson
Quick and easy.
This robot works amazingly well. It works much better than my Roomba.
1 reply from Dyson Customer Service team - 7 days ago
Hi there! Thanks for sharing we’re thrilled to hear your Dyson robot is working so well for you. It’s great to know it’s delivering a smooth, efficient clean for your home. If you ever need help or have questions, feel free to reach out via live chat or call our support team.
4 out of 5 stars
9 January, 2026
originally posted on Dyson
Solid B letter grade
Setup/Startup was painful. Impressed with the cleaning. Better than previous competitor model. Seems to do equally well on hard surface and carpeted floors. It is a bit loud.
1 reply from Dyson Customer Service team - 7 days ago
Hi, thank you for sharing your feedback! We’re glad to hear you’re impressed with the cleaning performance and that it works well on both hard surfaces and carpeted floors. We appreciate your comments regarding the setup process and noise level, as this helps us improve. If you ever need assistance or have any questions, please don’t hesitate to reach out, as we’re always here to help.
4 out of 5 stars
9 January, 2026
originally posted on Dyson
Amazing Vacume- just needs some app features added
Overall I love the Dyson. The mapping has improved since the update from other reviews. I wish they would put back the option in the app to just add a small cleaning area manually instead of having to clean entire zones. The cleaning and suction of the device is def amazing and the cleanjnf of the tray is so easy. When I first set it up it was terrible but I saw an option to look up and voile since then it began to read the room. It managed to get in and out of tight spaces without getting stuck any time. I can’t seem to find another dock to make it usable on multiple floors. The filtration is of course amazing which Dyson is renowned for. The battery life is good for a single floor and it’s nice that it will go back and recharge and then co tune to clean once it’s charged if I’m cleaning all zones. The zone creation is rather complex and not user friendly so I wish they would do something about that. The sensors of this vacume uses visual and not lydar like my other robot vaccines. It it does not seem to have any issue navigating with its powerful built in light. Overall the vacume is amazing. Just some tweaks to the app to make it more user friendly in creating zones and spot cleaning
1 reply from Dyson Customer Service team - 7 days ago
Thank you for this fantastic and detailed review. We’re thrilled that the vacuum’s performance, mapping improvements, battery behavior, and filtration are all working well for you. We’re equally sorry to hear the app layout and zone setup feel more complicated than they should be, and that you’re missing the manual spot‑cleaning option. We know how important app usability is, and we truly appreciate you highlighting this for us. If you’d like help with setup or want to share additional feedback, please reach out to our support team via chat or phone — we’re always happy to assist.
2 out of 5 stars
8 January, 2026
originally posted on Dyson
Lost Robot
Great hopes for this unit but every morning I'm let down it's stuck and didn't finish the clean. Different spots everytime. It wonders around like it's lost quite often just going back to the base. I watched it for ten minutes doing circles about 15' from the base.
1 reply from Dyson Customer Service team - 10 days ago
Hi there, thank you for sharing your experience with us and for being a valued Dyson customer. We truly appreciate your feedback and understand how important it is for your robot to deliver a seamless cleaning experience. Your input helps us improve and provide the best possible solutions. We’d love the opportunity to make this better for you. If you’re open to it, please connect with our live chat or voice support team, they’re ready to assist you and troubleshoot the issue in real time. Our goal is to ensure your robot performs at its best and meets your expectations. Your satisfaction means a lot to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for sharing your thoughts, and we look forward to assisting you further.