Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple
$999.99
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The Dyson 360 Vis Nav vacuum offers impressive suction power and a solid build, making it a reliable choice for pet owners and those with thick carpets. Guests appreciate its ability to pick up dust and hair effectively, while the app interface enhances usability. However, concerns about navigation and mapping persist, with some guests experiencing issues with the vacuum getting stuck or failing to return to the dock. Overall, it stands out for its cleaning performance but requires improvements in navigation software.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.4 out of 5 stars with 1527 reviews
50% would recommend
2 recommendations
4 out of 5 stars
15 September, 2026
originally posted on Dyson
Vacuum great, instructions not so much.
Make the serial no. easier to locate, since the vacuum since registration and instructions are totally inaccessible without it. The instructions say it is located at the back of the docks connection bay. Not true. That is the serial number of the dock. I wasted a lot of time trying to register the unit. I am sympathetic: I used to write manuals and I know how hard/impossible it is to keep up with evolving hardware. I mapped my kitchen by blocking off the entry to the dining room (there is no door).. The next day, the vacuum ignored the map and did the dining room, living room and entryway. As to performance, it was fine. It vacuumed up clumps of Persian cat hair very well. It might have missed a few spots but overall the performance was terrific.
1 reply from Dyson Customer Care team - 4 days ago
Thank you for taking the time to share your detailed feedback. We're pleased to hear you're happy with the cleaning performance of your Dyson 360 Vis Nav and that it handled the pet hair so effectively. We also appreciate your comments regarding the serial number location and the setup experience.
2 out of 5 stars
7 September, 2026
originally posted on Dyson
Navigation and obstacle avoidance not up to par.
This is a good vacuum, but a terrible robot. The mapping has not worked well to the point it’s almost useless. In order to clean a room I have to take it there and shut the door, hoping against hope it will not get hung up on the floor vents, which it invariably does. Good suction and filtration, but these do little good when the machine can’t navigate as well as the most basic roomba. No what I expected from a Dyson product.
3 out of 5 stars
6 September, 2026
originally posted on Dyson
Good - but navigation needs work
I bought some time ago now and love the fuctionality of it. Works well on all surfaces. However, it has not (outside of one time) been able to redock itself without assistance. Still a more convenient option than regular vacuuming.
4 out of 5 stars
4 September, 2026
originally posted on Dyson
Clean floors again!
We like our Dyson Robot. One thing that they did not tell us--- The Robot may have to MAP your room SEVERAL times before it completes the process. It was not a large room just a lot of turns etc. It took 3 times before the process was completed. We were not expecting that.
2 out of 5 stars
3 September, 2026
originally posted on Dyson
Frustrating navigating skills
I purchased the vacuum 2 weeks ago. When the vacuum does work it does a great job. I like the filtration system and the size of the dirt container. Problem is it gets lost a lot on its adventures and returns to the docking station over half the time without any vacuuming. It takes it 30-60 minutes to either find the room it is going to vacuum or to find its way back to the docking station. I do appreciate the notifications to my phone when it needs assistance which I have had to provide at least once every 3 days. I am wanting to like it for the quality of the vacuuming but its navigational skills are extremely frustrating.
1 reply from Dyson Customer Care team - 14 days ago
Thank you for sharing your experience. We are delighted to hear that you are enjoying the vacuuming performance, filtration, and bin capacity of your machine. We understand the importance of a smooth and efficient cleaning experience, and we would love the opportunity to learn more about your setup and provide personalized support to help optimize your machine's performance. Please reach out to our Live Chat or Voice Support team, and we will be happy to assist. Your satisfaction is important to us, and we remain committed to helping you get the very best from your Dyson machine.
3 out of 5 stars
1 September, 2026
originally posted on Dyson
My Robot is a Godsent with No Spatial Awareness
Great clean, but gets lost so easily. My robot does good when he wants to, but he so often can't find his way home and decides to just. Not clean the zones he was assigned. Poor robot. He gets all the dust and fur out of the carpet, and he runs long enough to get my apartment clean. The air feels cleaner. But he indeed could not find his way out of a paper bag.
1 reply from Dyson Customer Care team - 17 days ago
Thank you so much for sharing your review! We love hearing that your robot is a "godsend" for lifting dust and fur and making your apartment air feel so much cleaner. We completely understand how important seamless navigation is for an effortless clean, and we want to ensure your robot always finds its way home perfectly. Our team would love the opportunity to make your experience even better, so please connect with our live chat or voice support team today. We are ready to assist you with simple optimization tips to get your machine performing at its absolute best, as your satisfaction is incredibly important to us!
4 out of 5 stars
30 August, 2026
originally posted on Dyson
Does what I want
Bought this a few weeks ago and I’m happy with it. Sometimes, it seems lost in the way to and from the office, but it manages. Wish it could move furniture too!
1 reply from Dyson Customer Care team - 18 days ago
Thank you for sharing your experience! We're delighted to hear that your Dyson is meeting your needs. We also appreciate your suggestion about improving performance around furniture. Feedback like this helps us as we continue to develop and enhance future products. If you ever need assistance, please reach out via Live Chat or contact our Support team.
2 out of 5 stars
27 August, 2026
originally posted on Dyson
It should be the best out there, falls way short
This vacuum has so much going for it. It is built very solidly, it is made of high-quality materials, the bin is easy to empty, The app UI is fantastic, it has great features like the ability to turn off the beater bar, etc. unfortunately, I’ve been constantly getting errors about dirty sensors, and the thing seems to have no idea how to navigate Effectively. It constantly looks confused and has multiple times not made it back to the dock. Given the hardware and app UI are so great, all it seems to need is decent navigation software and effective sensor management and it would be a five star.
1 reply from Dyson Customer Care team - 24 days ago
Thank you for sharing your experience with us. We're glad to hear you value the machine's design, features, and app functionality, but we're sorry that the navigation performance and sensor alerts have fallen short of your expectations. Please contact us via live chat or phone support, and we'll work with you to find the best possible solution.
1 out of 5 stars
24 August, 2026
originally posted on Dyson
Mapping issues & connectionContinues to hang up on
Bought this a minth ago issues with mapping & connection
1 reply from Dyson Customer Care team - 25 days ago
Thank you for your feedback and for choosing Dyson. We are sorry to hear that your new machine is facing mapping and connection issues and continues to hang up on you. Rest assured, we take your experience very seriously. For any performance issues, we request you to contact us via live chat or call via dyson.com, where our agents will be happy to assist you. Thank you for your valuable input.
5 out of 5 stars
23 August, 2026
originally posted on Dyson
Surface recognition
I baight this robot vaccum and loving it does the job very good
1 reply from Dyson Customer Care team - 25 days ago
Thank you so much for sharing your feedback! We are absolutely thrilled to hear that you are loving your new robot vacuum and that it is doing such a great job keeping your floors clean. We truly appreciate your support and wish you many more years of effortless, automated cleaning ahead!
4 out of 5 stars
18 August, 2026
originally posted on Dyson
Good for price
This is a very powerful vacuum. I can see where people say the navigation system is a bit wonky. At times he will get a bit lost. All and all a great vacuum at the price.
1 reply from DYSON team - 1 month ago
Thanks for sharing your experience! We're thrilled to hear you're enjoying the powerful performance and overall value of your robot vacuum. If you ever notice any performance concerns, feel free to reach out via Live Chat or call our support team at 866-693-9766. We're available Monday to Friday, 8:00 AM to 8:00 PM CST, and Saturday, 9:00 AM to 6:00 PM CST. We're always happy to help!
5 out of 5 stars
16 August, 2026
originally posted on Dyson
Outstanding
This is an awesome little machine. I have a big yellow lab and have been at wits end trying to keep up with his shedding. Our old unit (Roomba) was on its last leg and I decided to replace her with this unit. The suction is bar none. Once it mapped out correctly (it took a bit of time) the navigation is outstanding. I didn’t want a unit with a mop feature so this fit the bill. If you are a pet owner, don’t hesitate!
1 reply from DYSON team - 1 month ago
Thank you so much for sharing your outstanding experience! We are absolutely thrilled to hear that your new machine has completely outmatched your old Roomba and is successfully helping you conquer your yellow lab's shedding with that bar-none suction and precise navigation.
5 out of 5 stars
Thumbs up graphic, would recommend
14 August, 2026
Love it!
I love it! Be patient and let it map! It does a fantastic job.
5 out of 5 stars
7 August, 2026
originally posted on Dyson
Tremendous helper in my home!
I absolutely love my new Dyson!! It has been A remarkable life saver and keeps my home so much fresher!
1 out of 5 stars
5 August, 2026
originally posted on Dyson
Charging issue
Not sure what’s wrong with the unit but it had trouble connecting to the charger and then stopped charging. It only ran once and started developing the charging problem. Will have to send it back on warranty.
1 reply from Dyson Customer Service team - 2 months ago
Thank you for your feedback. We're sorry to learn that your machine is having difficulty connecting to the charger and is no longer charging properly. We appreciate how disappointing it is when a product doesn't perform as expected right from the start. Please contact us through live chat or by phone, and we'll be happy to look into this further and assist with the appropriate warranty support.
5 out of 5 stars
30 July, 2026
originally posted on Dyson
Great Vacuum!
I purchased this vacuum 3 weeks ago and I love it! It maneuvers around furniture easily and rarely gets stuck. The suction is powerful! I love that it has a feature that senses heavy dirt areas and increases suction in those areas! Its navigation works perfectly and the mapping feature is quick and easy to set up. I truly don’t understand why they would discontinue making this vacuum. Not everyone needs one that mops as we have mostly carpet in our living areas so it’s nice to have a vacuum that doesn’t have the mop included.
1 reply from Dyson Customer Service team - 2 months ago
Thank you for taking the time to share your experience! We're thrilled to hear that your vacuum has been performing so well on your carpets and around your home. It's especially rewarding to know that features like automatic suction adjustment and efficient navigation are making a difference in your cleaning routine. We appreciate your support and feedback.
3 out of 5 stars
27 July, 2026
originally posted on Dyson
Overall great, weird mapping
The suction and lack of one-time use bags/filters to be excellent. This is completely inline with the other Dyson vacuums that I have used. However, I find the mapping and maneuvering to be somewhat haphazard so I tend to watch to see what it's doing. The edge cleaning is much better than the alternatives with actually vacuum functionality along the walls, vs. the spinning 'brushes' to flick dirt to the suction on others. Overall, it's a smaller footprint, quieter, better suction, and easy to know when to empty the dirt storage.
3 out of 5 stars
17 July, 2026
originally posted on Dyson
Not so smart.
It's not smart enough. It got stuck too easy and cannot find his charging dock even it's few feet away with clear path.
1 reply from Dyson Customer Service team - 2 months ago
Thank you for sharing your experience with us. We recognize the difficulties you are experiencing with your Dyson 360 Vis Nav getting stuck and having trouble finding its charging dock. Please be assured that we are here to support you, and we would be happy to help resolve these navigation issues. We kindly request you to contact us via live chat or call, where our team will look into your details and guide you through the necessary steps.
5 out of 5 stars
16 July, 2026
originally posted on Dyson
Overall a really good robot vacuum
I got this vacuum about a month and a half ago and really enjoy how well it keeps the house clean. I haven't really had any problems with navigation; However there can be difficulty with furniture that low hanging cross leg supports hitting the 360 lens, but that seems to be a rare with furniture I have found. Overall I have had a good experience with charge time, I can't really complain when it has to use more than one charge due to the end result being quite clean. If you do have dark and glossy appliances such as a stove or a dishwasher it may have trouble seeing them during low light run time but that problem seemed to fix itself over time with proper mapping. One thing I must note is that in order to map your house you need the MyDysonapp which I do wish there was an offline version, perhaps there could be a future version of the app that is offline and could work one's laptop or desktop computer to communicate to the device over the local network. Currently the vacuum has an offline mode you can configure via the USB port on the back but you will not have any smart features and is limited to manual operation. Overall though I am happy with the product.
1 reply from Dyson Customer Service team - 2 months ago
Thank you for sharing your experience and the detailed review of your robot vacuum. We are pleased to hear that it is keeping your home clean and that the mapping features have adapted well to your layout. Thank you for your suggestions regarding the MyDyson app and offline local network control. We will share your suggestions with our team for future development.
5 out of 5 stars
15 July, 2026
originally posted on Dyson
Great for pets
I love it so much, I ended up buying a second one. It just made sense based on the different floors of my house to have one upstairs and one downstairs. I am very pleased with them. Works great with pet hair- that was my main reasoning for buying a robot vacuum because I have two dogs and two cats.
1 reply from Dyson Customer Service team - 2 months ago
It is so wonderful to hear that you are happy with your Dyson 360 Vis Nav™! We are truly delighted that it is delivering such an excellent cleaning experience for you, and we sincerely appreciate you taking the time to share this positive feedback. Your satisfaction is our top priority, and we are thrilled to have you as part of the Dyson family.