Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple
$799.99 sale price when purchased online
$999.99 list price
Target Online store #3991
About this item
Highlights
- The world's most powerful robot vacuum.¹ 2x the suction of any other robot vacuum.¹
- Sucks up more than any other robot on all floors.² Dyson's first brush bar to combine three ways to deep clean. Engineered with a wide diameter to reduce long hair and pet hair tangling.
- Control your clean or let your Dyson robot do it for you. Choose between four power modes: Auto, Boost, Quick, and Quiet. In Auto mode, the 360 Vis Nav™ robot vacuum automatically adapts suction power to debris level.³
- Unlike side sweepers that flick dirt away, Dyson sucks up dirt right to the edge of your wall. An automatic extending side duct redirects suction that's powerful enough to capture debris right up to the wall.
- Cleans far. Cleans fast. An 11.8-inch brush bar covers more floor with every sweep, and Quick mode prioritizes speedy cleans. Up to 65 minutes of run time, before automatically recharging, ready to clean again.⁴
- Intelligent. Independent. Sees where it needs to clean and remembers where it's been – just like you would. With 26 sensors, 360° navigation, a low-profile design, and dual-link suspension, it reaches far and avoids getting stuck.
- Clean. Wherever you are. Set-up requires connection to the MyDyson™ app. This unlocks your robot’s intelligent features – mapping your home, choosing cleaning modes for each room, setting areas to avoid, smart scheduling, and clean time estimates.
- Whole-machine HEPA filtration. Dyson's fully sealed HEPA filtration system traps dust and seals in 99.99% of particles as small as 0.1 microns –including allergens and pet dander.⁵
- Protects your data. Dyson is committed to ensuring that your personal information is protected and never misused. The robot's camera spots shapes and contrasts within your home, but will never save, record, or send any images.
- Hassle-free care. Comes with a 2-year warranty and lifetime Dyson support. Gives maintenance alerts and receives automatic software updates over Wi-Fi with the latest Dyson functionality and features.
- Designed with a bigger bin for less frequent emptying. A hygienic one-touch ejection mechanism drives dust deep into your trash in one action so there is no need to touch the dirt.
Description
Experience the benefits of independent cleaning with Dyson 360 Vis Nav™, the world’s most powerful robot vacuum.¹ It's intelligently designed with 26 sensors and 360° navigation and delivers 2x the suction of any other robot vacuum.¹ You can be confident that it picks up everything you need it to without getting stuck and cleans right to the edge of the walls. In Auto mode, it automatically adapts suction power to debris level. With complete customization available through the MyDyson™ app, you can control your clean. Home mapping, four cleaning modes, deep clean reports, and predictive cleaning allow the Dyson 360 Vis Nav™ to better understand your home and cleaning needs – so you don't have to.
¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
Dimensions (Overall): 3.6 Inches (H) x 12.6 Inches (W) x 13 Inches (D)
Weight: 11 Pounds
Features: Built-In Crevice Tool, Motorized Brush Roll, 360-Degree Swivel
Capacity (Volume): .13 Gallon
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 11.8 Inches
Recommended Surface Application: Hardwood, Carpet, Multi-Surface, Hard Floor
Filter Type: HEPA
Hose Length: 0 Centimeter
Power Source: Battery
Battery: 1 Non-Universal Lithium, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90571385
UPC: 885609020747
Item Number (DPCI): 329-00-9291
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 21.53 inches length x 16.88 inches width x 6.1 inches height
Estimated ship weight: 16.9756 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: How does this Dyson handle rugs with fringe!?
submitted by Amh - 8 months ago
A: Hello, thank you for your question about the Dyson 360 VisNav Robot. We appreciate your interest in our product. The Dyson 360 VisNav Robot is designed to handle various floor types, including rugs with fringe. Its advanced navigation system and powerful suction ensure thorough cleaning while being gentle on delicate surfaces. However, for optimal performance, we recommend ensuring that fringes are not tangled or excessively long, as this can sometimes affect the cleaning process. If you have any further questions or need additional information, please feel free to email us at askdysonus@dyson.com. We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support
submitted byDyson Team - 8 months agoBrand expert
Q: What is the requirement to connect to WiFi, does it connect to 5G?
submitted by April - 8 months ago
A: Hello, thank you for sharing your concern with us. We would like to inform you that to connect the Dyson 360 VisNav Vacuum to Wi-Fi, ensure you have a stable 2.4GHz Wi-Fi network, as the device does not support 5G networks. Follow these steps: Download the MyDyson™ app from the App Store or Google Play. Open the app and follow the on-screen instructions to connect the vacuum to your Wi-Fi network. Ensure your Wi-Fi signal is strong and stable during the setup process. If you encounter any issues, please feel free to email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 8 months agoBrand expert
Q: how do you empty it after it has picked up dust/dirt?
submitted by Lazy - 9 months ago
A: Hello Lazy, thank you for your question regarding the Dyson 360 Vis Nav Vacuum. To empty the dust and dirt collected by the vacuum, please follow these steps: Turn Off and Unplug: Ensure the vacuum is turned off and unplugged before emptying. Remove the Bin: Press the release button to detach the bin from the vacuum. Empty the Bin: Hold the bin over a trash can and press the release button to open the bottom flap, allowing the dust and dirt to fall out. Close and Reattach: Close the bottom flap securely and reattach the bin to the vacuum until it clicks into place. If you have any further questions or need additional assistance, please contact our customer support team via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
submitted byDyson Team - 8 months agoBrand expert
Q: Does it climb up stairs?
submitted by Hannah - 10 months ago
A: Hello, thank you for sharing your concern. You have inquired about the Dyson 360 Vis Nav Vacuum. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. Please be informed that ‘Dyson 360 Vis Nav Vacuum’ cannot climb stairs. If you have a multi-level home, you’ll need to manually move it between floors. For detailed information, please email us at askdysonUS@dyson.com and we would be delighted to assist you further.
submitted byDyson Team - 9 months agoBrand expert
Q: Does the 360 VisNav Vacuum have AI capabilities or features
submitted by ProfessorH - 10 months ago
A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 9 months agoBrand expert
Q: Does this have artificial intelligence
submitted by ProfessorH - 10 months ago
A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 9 months agoBrand expert
Q: Does this have an actual camera or just lidar for obstacle avoidance. Also does it have any AI?
submitted by ProfessorH - 10 months ago
A: Hello, thank you for your question regarding the Dyson 360 Vis Nav. Please be informed that the Dyson 360 Vis Nav uses a combination of advanced technologies for navigation and obstacle avoidance: Camera and Sensors: The Dyson 360 Vis Nav is equipped with a 360-degree vision system that includes a fisheye lens and eight LED sensors. This allows the vacuum to map and navigate your home effectively. Obstacle Detection: Instead of traditional LiDAR, the Dyson 360 Vis Nav utilizes a Simultaneous Localization and Mapping (SLAM) system along with 26 obstacle detection sensors to navigate and avoid obstacles. Artificial Intelligence: The vacuum incorporates AI to enhance its cleaning performance. It can map your home, recall areas that need cleaning, and adapt its cleaning patterns based on the environment. If you have any further questions or need additional information, please feel free to reach us at askdysonUS@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
submitted byDyson Team - 9 months agoBrand expert
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Guests are saying
The Dyson 360 Vis Nav Robot Vacuum offers impressive suction power and intelligent navigation, making it a valuable addition to any home. Guests appreciate its ability to clean various floor types and its app integration for scheduling. However, some users have experienced challenges with mapping and navigation, leading to missed areas. Despite these concerns, many guests find it effective for daily cleaning, especially in homes with pets, and value its convenience and performance.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.4 out of 5 stars with 187 reviews
Great vacuum!
5 out of 5 stars
Muckmuck - 5 days ago
originally posted on Dyson
I struggled to find anything on sqft limits for this device. Even contacting support did not leave me with great confidence. I am happy to say that one device on a 6000sqft single floor can work wonderfully. The zoning took a bit to perfect but I now have a schedule that keeps the floors dust and dirt free.
Works well
3 out of 5 stars
Steve - 10 days ago
originally posted on Dyson
Does the job, programming is comprehensive, requires attention frequently.
1 reply from Rubaid K team - 7 days ago
Hello, thank you for sharing your feedback with us! We are glad to hear that the product is meeting your needs and that you find the programming comprehensive. We understand that frequent attention may be required, and we appreciate your insights. Your feedback is valuable, and we will be sure to pass it along to our team as we continue improving our products and user experience. If you have any additional thoughts or suggestions, we would love to hear them. We truly appreciate your time and trust in our product. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Lacks features and navigation
1 out of 5 stars
Djss - 23 days ago
originally posted on Dyson
I bought this a month ago and the navigation struggles consistently. Suction is great tho.
1 reply from Customer Service team - 22 days ago
Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine's navigation. Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. While we’re glad to hear that the suction performance meets your expectations, we understand that consistent navigation issues can be frustrating. We’d love to look into this further and troubleshoot the issue to identify the root cause. For detailed assistance, please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt attention to this matter. We’re here to help and will work with you to find the best solution.
Don’t buy it yet until they fix the mapping
1 out of 5 stars
Blackmountain - 24 days ago
originally posted on Dyson
The robot vacuum does not map properly and gets stuck endlessly, so we can’t leave it to run alone at home as it’s always stuck on vents or carpets.
1 reply from Customer Service team - 20 days ago
Hello, thank you for taking the time to share your feedback. We’re truly sorry to hear that your robot vacuum is struggling with mapping and navigation. We understand how frustrating it must be when a device designed for convenience becomes a challenge instead. At Dyson, we strive to ensure our products deliver the best possible experience. Your feedback is valuable, and we would love to explore potential solutions to improve its performance. If you’d be open to discussing troubleshooting steps or available options, please feel free to email us at askdyson@dysoncanada.ca, including "Dyson Support" in the subject line for prompt attention.
Improved Robot Vacuum
4 out of 5 stars
Caligula - 24 days ago
originally posted on Dyson
I have been using it for about a month. It is superior in most ways to the Roomba that it replaced. The two largest improvements are 1) that it doesn't have as many consumable/wear items as the Roomba (bags, belts, etc.) And 2) It does not get tangled in electrical cords / rug fringe - hasn't happened yet. It seems to rely on suction than on the spinning bar for cleaning. The tangling issue is why I had to stop using the Roomba. The only problem is that it tends to get stuck if there are multiple obstructions close together, like with a table and chairs. Even though it should be able to continue, it "gives up" to easily. This is a fairly minor complaint. Just expect to have to help it occasionally. I would recommend it.
(no review title)
3 out of 5 stars
dyson - 28 days ago
originally posted on Dyson
cleans better than any robotic vacuum on the market. the navigation could be much improved though. you can select do not go areas but it still does anyway. i have two of these and they both ignore barriers set.
1 reply from Rubaid K team - 19 days ago
Hello, thank you for sharing your feedback, we are truly sorry to hear about the frustrating experience you have had with your robotic vacuum. It’s great to hear that it cleans better than any other robotic vacuum on the market. However, we understand how disappointing it must be to deal with navigation issues, especially when barriers and "do not go" areas are being ignored. Your satisfaction is important to us, and we want to help resolve this concern as soon as possible. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.
Good but does take organisation
4 out of 5 stars
Bobnbiz - 1 month ago
originally posted on Dyson
I find the robot good but still haven’t managed to organise the navigation. It still gets lost and stuck. It is great at cleaning and I really like using it.
1 reply from Dyson Australia team - 1 month ago
Thank you for sharing your experience! We're glad to hear that you're enjoying the cleaning performance of your Dyson robot. 😊 We appreciate your feedback regarding the navigation issues. Your insights are valuable and help us identify areas for improvement. If you have any tips or tricks that have worked for you, we'd love to hear them! Thank you for choosing Dyson!
Worst robot ever
1 out of 5 stars
leom - 1 month ago
originally posted on Dyson
Bad software, this robot for the price does not work the way it should be working, it gets lost and never finds the charger, I’m getting very frustrated with this machine.
1 reply from Rubaid K team - 19 days ago
Hello, thank you for sharing your feedback. We are truly sorry to hear that the navigation and charging performance of your robot vacuum have not met expectations. We understand how frustrating it can be when a product doesn’t operate as it should, especially given the investment. Your satisfaction is important to us, and we want to help resolve this as soon as possible. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved. Warm regards, Rubaid
Very disappointed in every aspect of this machine
2 out of 5 stars
Disappointed - 1 month ago
originally posted on Dyson
This is my replacement unit. It gets lost all the time and does not go to all accessible rooms. It is also very loud. The one that broke was quiet. I am disappointed. It runs into so many things and is dinging up my furniture !!! Sensors are awful even though I carefully clean them every other day. What happened to the software???!!! It never starts at the selected time anymore either. I have to press the button to start it every day even though it is programmed to run every morning. The battery life is also shorter than the last one. Is this a refurbished machine that is not really fixed? There is very little good I can say about this machine except it has good suction on hard floors.
1 reply from Harpreet K team - 19 days ago
Hello, We are truly sorry to hear about the challenges you have experienced with your Dyson 360 Vis Nav™ replacement unit. We understand how frustrating it must be to deal with navigation issues, unexpected noise levels, and concerns about battery life and software performance. Our goal is to provide a seamless cleaning experience, and we regret that this unit has not met your expectations. We would love the opportunity to assist you in troubleshooting these concerns or exploring possible solutions. To fix the issue with your Dyson, we request you to reach out to Dyson support channels through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet
Not ready to go to market - returned
1 out of 5 stars
Rolson718 - 1 month ago
originally posted on Dyson
Wonderful suction and unmatched tile floor cleaning. The design flaw is in the camera. Dyaon needed to embrace lidar. The mapping was just silly and the cleaning areas didn't even march with the map. The robot cleans in an inefficient random pattern and cannot find the dock. Save your reputation and pull this product until it actually works.
1 reply from Customer Service team - 18 days ago
Hello, thank you for your feedback. We understand your concerns and regret any frustration caused. We apologize for any inconvenience and appreciate your insights. At Dyson, we continually strive to improve our technology. Your feedback on mapping accuracy, cleaning efficiency, and docking will be shared with our team for review. If you'd like to provide more details, please email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention. We value your input and are here to assist.
(no review title)
5 out of 5 stars
Hey dude - 1 month ago
originally posted on Dyson
I have owned many robot vacuums. This is by far the best on the market best quality best vacuuming abilities.It took a couple times to learn the mapping of the house other than that great product.
Just ok
2 out of 5 stars
Satyrman - 1 month ago
originally posted on Dyson
Used it for a month and sold it. It kept getting stuck on chairs and table legs and seemed to have extreme difficulty mapping my house. I love everything Dyson but this one just didn’t cut the muster!
1 reply from Harpreet K team - 19 days ago
Hello, We appreciate you sharing your experience with the Dyson 360 Vis Nav. We are sorry to hear that it had difficulty navigating your home and getting stuck on furniture. Our goal is to provide seamless and efficient cleaning, and we understand how frustrating this must have been. Your feedback is valuable, and we will pass it along to our team. If you ever decide to try another Dyson product, we would love to help you find one that better suits your needs. Thank you for being a loyal Dyson fan—we truly appreciate it. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet
Needs improvement but good start
3 out of 5 stars
dkke13 - 1 month ago
originally posted on Dyson
I was expecting more being a current Dyson owner. The suction is great but the inability to empty and battery life not so much. They really need to offer an option that self empties and improve the battery life and the ability to return to dock on its own. As it is it will just stop when the battery is low. It needs to be smart enough to return to its dock. If they can make it more user friendly that would help. Thanks
1 reply from Nisha team - 1 month ago
Hello, thank you for sharing your feedback on the Dyson RB03. We appreciate your loyalty as a Dyson owner and regret that this model didn’t fully meet your expectations. While we’re glad to hear the suction performance is great, we understand that battery life and the manual emptying process can impact usability. Your feedback on a self-emptying feature and an intelligent docking system is incredibly valuable, and we’ll be sure to pass it along as we continue to refine and innovate our technology. Dyson is committed to improving convenience and efficiency in our products, and insights like yours help shape future advancements. We sincerely appreciate you taking the time to share your thoughts, and we hope to better meet your needs in the future. We request you please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is committed to assisting you and ensuring the issue is rectified promptly. Best Regards, Dyson Support | Marketplace
Sensors
4 out of 5 stars
LizP - 2 months ago
originally posted on Dyson
I bought our machine about a month ago and the sensors require a clean very very frequently. It is a pain to have to do them so frequently especially when they are not dirty and nothing is on the cleaning cloth. Also when you have another scheduled clean later in the day and the sensors require cleaning after the first scheduled clean of the day and you are away from home the second clean wont go ahead. You should be able to manually override the warning.
1 reply from Dyson AU team - 24 days ago
Thank you for your feedback. If you wish to discuss this further or need additional assistance, please don't hesitate to contact us directly on our support page at: http://ms.spr.ly/6269ql8nL. We're here to help and want to make sure your concerns are addressed promptly and effectively.
Good but not quite there
3 out of 5 stars
Elisa - 2 months ago
originally posted on Dyson
The vacuum itself is awesome. The best suction and cleaning of any vacuum I own. It draws up very fine dust out of the cracks of an old hard wood floor without the filter being clogged right away. It did take a week for the house to be clean enough that I didn't have to empty the bin mid cycle. The down side - the navigation kind of sucks, it keeps going in places it has been banned from unless I mark off half the room. It gets stuck on vents at least once per cycle even though they are on the no go list. It will also get lost if the dogs panic and run over or past it, just seems to break its brain. The map is kind of pointless since is can't find its way home most days. The mapping its self is an all day thing to get a clean map that has all the rooms on it. It is very frustrating to spend an hour or two babysitting the robot to find out it missed two rooms. Normally it takes five tries to get it. All and all worth having if you have time to babysit it while it runs. If you are dusting and cleaning and watching it, it does cut cleaning time in half. If you want it to run while at work it probably won't work for you. To give context I live in a 160 year old house with all solid surface floors, about 1000sft living space on the floor it runs, 3 people and 3 dogs
1 reply from customer service team - 2 months ago
Hello, thank you for sharing your detailed feedback with us. We are pleased to hear that you find the suction and cleaning performance of the Dyson 360 Vis Nav™ impressive. However, we are truly sorry to learn about the navigation issues you have encountered. Your satisfaction is very important to us, and we want to address your concerns promptly. We understand how frustrating it can be when the robot vacuum does not navigate as expected, especially in a home with pets and unique floor layouts. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Very recommended to buy!
5 out of 5 stars
Allets - 2 months ago
originally posted on Dyson
I splurge this for my birthday and after months of usage, this is one of my best investment! App to operate was fabulous, always feeling good to return home to vacuumed floor!
Great product
4 out of 5 stars
Downstairs Robot Vac - 2 months ago
originally posted on Dyson
Great machine but the only thing that can be improved is when the machine is on a hard floor and comes up to a thick carpet or a ducted vent, it sometimes struggles in this situation, Iwe have another cheaper brand that has no issue in these circumstances.
1 reply from Dyson Australia team - 23 days ago
Thank you for sharing your thoughts! We're glad to hear that you find the machine great overall. We appreciate your feedback regarding its performance on hard floors transitioning to thick carpets or ducted vents. Your insights are valuable to us as we strive to improve our products.
(no review title)
3 out of 5 stars
Hope for better - 2 months ago
originally posted on Dyson
It just doesn’t go into corners or close to woodwork on walls and can’t find the charging station
1 reply from customer service team - 2 months ago
Hello, thank you for sharing your feedback regarding the Dyson 360 Vis Nav. We are sorry to hear that the product did not meet your expectations, particularly in terms of navigating corners and finding the charging station. We understand how important it is for a vacuum to effectively clean all areas of your home, including corners and close to woodwork. Your comments are valuable to us as we work to improve our products and address any issues our customers may face. We would like to offer our assistance in addressing this issue and finding a solution that better suits your needs. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Good robot vacuum but needed a lot of improvement.
3 out of 5 stars
Kanchun - 2 months ago
originally posted on Dyson
The vacuum function is good. Design is good. However it didn't work properly. Needed human intervention almost 50% of the time. The robot software needed a lot of fixes. Looking forward for firmware upgrade.
1 reply from customer service team - 2 months ago
Hello, thank you for your feedback on the Dyson 360 Vis Nav. We're glad to hear that you appreciate the vacuum function and design. We apologize for the inconvenience caused by the software issues and the need for frequent human intervention. Your experience is important to us, and we are actively working on firmware upgrades to enhance the performance and reliability of our product. We appreciate your patience and look forward to providing you with an improved experience soon. We would like to look further into this for you. For detailed information, please feel free to email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
NOT PLEASED
3 out of 5 stars
SIDNI - 2 months ago
originally posted on Dyson
We are not pleased with our new Dyson. It doesn't have cameras, so it gets stuck under furniture and we have to go look for it. We do like that it is bagless.
1 reply from customer service team - 2 months ago
Hello, thank you for sharing your feedback about the Dyson 360 Vis Nav. We understand how frustrating it can be when the vacuum gets stuck under furniture, and we apologize for any inconvenience this has caused. We're glad to hear that you appreciate the bagless feature, as it certainly makes maintenance easier. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.