Ninja Single-Serve Pods & Grounds Coffee Maker with Integrated Milk Frother

Hi Karina, Thank you for taking the time to leave a review. We’re sorry to hear that your experience with the coffee maker was disappointing and that the K-Cup exploded during first use. This may occur if the pod wasn’t properly seated or if the needle mechanism didn’t puncture correctly. We’d like to help resolve this for you, please give us a call at 1-800-365-0135. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, thank you for your review. We appreciate you sharing that while you haven’t experienced leaking issues like others, you’re disappointed that the coffee isn’t strong enough over ice and that the measurements are inaccurate, with the 10 oz setting only producing around 6 oz. This is not the experience we want Shark/Ninja customers to have, and we understand how frustrating this situation must be. We would feel the same in your position, and we’d like to help you. Please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Hello Haley, thank you for your review. We’re disappointed to hear about your experience, and we want to sincerely apologize for the distress this situation has caused. This isn’t the experience we want our customers to have, especially when it involves concerns about health and product safety. You mentioned finding black mold in the clear piece at the bottom of the water tank, with no way to access or clean it, and that your family has been getting sick from using the machine. We understand how upsetting it must be to be offered a replacement reservoir with shipping costs, especially when you're worried it may lead to the same issue. Your concerns are absolutely valid, and we want to help. Your feedback is incredibly valuable and will be passed along to the appropriate teams to help improve our products and services. Please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Hi there, Thank you for bringing this to our attention. We’re incredibly sorry to hear about your experience and want to sincerely apologize for the safety concern you encountered. Your well-being is our top priority, and we take reports like this very seriously. The situation you described is not something we ever want our customers to experience. We’d like to investigate this further and ensure a proper resolution. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. We also want to thank you for your feedback—it helps us improve both our products and the safety of our designs. We hope to have the opportunity to make this right and restore your confidence in Ninja. Sincerely, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be. Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help. Sincerely, Ninja Kitchen US

Thank you for your review! We’re truly sorry to hear about your experience with the Ninja Single-Serve Pods & Grounds Specialty Coffee Maker. This is not the experience we want Shark/Ninja customers to have. The issues you described, loud buzzing noises, the machine continuing to run after the cycle ends, and the lack of support are unacceptable, and we realize that we’ve let you down. Please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your experience. We’re truly disappointed to hear about the issues you’ve encountered with your coffee maker. We understand how frustrating it must be to deal with grounds spilling from the K-Cup, especially with a brand-new machine. It sounds like the brewing needle may not be puncturing the pod correctly, which can sometimes happen if the pod isn’t seated fully or if there’s a compatibility issue with certain pod brands. That said, this shouldn’t be happening, and we want to make it right. We’d love the opportunity to troubleshoot this with you or offer a replacement if needed. Please reach out to our Customer Service team at 1-800-365-0135 so we can assist you directly. We also want to let you know that your feedback helps us improve future designs and user experience. Thank you again for bringing this to our attention. Warm regards, Ninja Kitchen US

Hi there, We are deeply sorry to hear about the devastating experience you’ve endured. Words cannot express how heartbroken we are to learn that a product associated with our brand may have contributed to such a tragic loss. Your safety and well-being are our highest priorities, and we take incidents like this with the utmost seriousness. Please know that we are committed to thoroughly investigating this matter. We would appreciate the opportunity to speak with you directly to understand more and to support you in any way we can. When you're ready, please reach out to our dedicated team by phone at 1-800-365-0135, so we can begin this process together. Again, we extend our deepest condolences for the loss of your pets and the impact this has had on your life. We are here for you. Sincerely, Ninja Kitchen US

Hello, Thank you for taking the time to leave a review. We're so sorry to hear about the issues you’ve had with your coffee maker—especially the mess and, most importantly, the injury your husband experienced. That’s absolutely not the experience we want for any of our customers. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hello Jessica, Thank you for taking the time to leave your review. We’re truly disappointed to learn that the unit is leaking and caused damage to your coffee stand, this isn’t the standard we aim to deliver, and we understand how frustrating this must be. We’d love the opportunity to assist you further. Please give us a call at 1-800-365-0135, and one of our product specialists will be happy to help as we work to regain your confidence in our brand. Kind regards, Ninja Kitchen

Hi Samantha, Thank you for sharing your experience with this coffee maker. We apologize to hear that you are experiencing leaking issue with your unit, and we understand how frustrating this situation must be. Please give us the opportunity to make things right by reaching out to our Customer Service team at 1-800-365-0135. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi Emily,\nWe’re truly sorry to hear about your experience with our SingleServe Pods & Grounds Coffee Maker. Your safety and satisfaction are incredibly important to us, and we deeply regret that this happened—especially given the care you’ve taken to use the product correctly.\nWhat you’ve described is not the experience we want anyone to have. We understand how frightening and frustrating this must have been, especially with the injury and damage to your kitchen. Please reach out to our Customer Support team by \nphone at 1-800-365-0135,as soon as possible so we can investigate this further and make things right. Thank you for bringing this to our attention. We’re here to help and want to ensure your concerns are fully addressed.\n\nSincerely,\nNinja Kitchen US\n