Sony K65XR80 BRAVIA 8 65" 4K OLED Smart TV

Hi, Thank you for your feedback. We’re sorry to hear that your initial experience with the K-55XR80 was impacted by technical issues such as crashing and freezing. This is not the norm, as we strive to deliver the best quality possible. If you face a similar issue in the future, we recommend following the below steps and test again: 1- Disable the interactive application: [HOME] > [Settings] > [Channel Setup] > [Digital setup] > [Interactive Application Setup] > [Interactive Application] > [OFF] 2- Turn off the [Update Guide in standby] setting Go to: [HOME] > [Settings] > [Digital Setup] > [Guide setup] > [Update Guide in standby] > [OFF] In case the issue remains, follow the below steps: 1. Disconnect all the external devices from the TV. 2. Unplug the TV from the mains and leave it for 1 minute and then plug it back. 3. Update the software by following the steps at this link: https://cutt.ly/UtgqTu54 4. Perform a factory data reset following the steps at this link: https://cutt.ly/FtgqTYYk And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Ismail @Sony Support UK

Hi, Thank you for your feedback. We’re truly sorry to hear that you've been experiencing an issue with the Info banner of your K-65XR80, which led to the replacement of the motherboard. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your K-65XR80. Yet, we're sorry to learn that you're not fully satisfied with the picture quality. Please make sure to enable the VRR settings by following the steps here and test again: https://cutt.ly/otSoWxbI If the issue remains, try to adjust the picture quality to meet your preferences, following the steps here: https://cutt.ly/rtSoEEcH Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear that the K-55XR80 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q However, you can reach the same manual by using our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the K-55XR80 settings and features: https://cutt.ly/2tP6dbMn You can also reach the same user guide by pressing the help button on the remote control of the TV. Additionally, you can easily locate the serial number of your TV by following the steps here: https://cutt.ly/we4zBzVf Furthermore, regarding the extended warranty issue, please reach out to us directly using the following link so that we can check this matter further and provide the needed support: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We’re sorry to hear that the picture and sound quality of your K-55XR8A didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. To have the optimum experience, you can configure various settings related to the TV’s sound, such as sound quality and sound mode here: https://cutt.ly/wtqegwWS Regarding the picture quality, you can learn more about how to adjust the picture settings to match your preferences by following the steps at this link: https://cutt.ly/mtfcn5iR If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK