Primo Bottom Loading Water Dispenser with Single-Serve Brewing - Black: K Cup Compatible, Hot & Cold, Freestanding
$252.99
In Stock
Free & easy returns
Return this item by mail or in store within 90 days for a full refund.
Eligible for registries and wish lists
At a glance
About this item
Additional product information and recommendations
Discover more options
- $168.99was $231.99 New lower price4.3 out of 5 stars with 7 ratings
Frequently bought together
- $31.50 - $52.50reg $45.00 - $75.00 Sale4 out of 5 stars with 1264 ratings
- $229.99 - $799.99Select items on sale4.3 out of 5 stars with 2225 ratings
- $125.99 - $153.99reg $233.99 - $253.99 Sale4 out of 5 stars with 4 ratings
- $31.50 - $52.50reg $45.00 - $75.00 Sale4 out of 5 stars with 1264 ratings
Guests also viewed
- $159.98reg $199.99 Sale5 out of 5 stars with 3 ratings
- $168.99was $231.99 New lower price4.3 out of 5 stars with 7 ratings
Related Categories
Guests are saying
The Primo Htrio Bottom Loading Water Dispenser offers a convenient solution for hot and cold water, along with a built-in coffee maker. Many guests appreciate its sleek design and ease of use, making it a great addition to any kitchen. However, some guests have experienced reliability issues over time, particularly with the cold water function. Overall, it provides a versatile option for families and individuals looking to simplify their beverage needs.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7 out of 5 stars with 121 reviews
quality: 3.13 out of 5
value: 3 out of 5
42% would recommend
26 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
8 May, 2026Verified purchase
Receieved a broken machine - someone obviously tried to hide the damage
Was very excited to finally receive my new water cooler!. Unfortunateley during the unpacking process, we discovered that the unit that was shipped to us had a door that was broken off that had been taped in place. Very disappointing! Now my family can wait another week for the replacement :(
1 out of 5 stars
Thumbs down graphic, would not recommend
15 April, 2026
(no review title)
does not function after a year
1 out of 5 stars
9 February, 2026
originally posted on primowater.com

Awful
This machine is awful. It’s hard to get water bottles under the spout, water constantly spills. The light is dim, so it’s hard to see how much water is in the cup. It only makes 1 cup of coffee before needing to refill, blocking you from making another cup. My kcups don’t fit.
5 out of 5 stars
22 December, 2025
originally posted on primowater.com

Great
I 've had my dispenser for over 3 years and I love it. Saved space in kitchen from having a huge Kerig on counter. I've had 0 problems.
2 out of 5 stars
22 December, 2025
originally posted on primowater.com

Cold Water Dispenser Quit
The cold water dispenser no longer works. I thought it was starting to act weird and then nothing. I left it for a few weeks, tried it again and was able to fill one glass. Thought it fixed itself, no such luck. I see now others have had similar problems. Machine was just over a year old when this happened and I no longer have the receipt. Very disappointed. This machine was used primarily by one person and mostly just for the cold water, hot water and coffee option still work. But I’ve only used the coffee option about 6 times.
1 out of 5 stars
3 December, 2025
originally posted on primowater.com

Poor craftsmanship
Gone through 2 of thies now. Will barley last past warranty.
5 out of 5 stars
29 November, 2025
originally posted on primowater.com

Going almost 8 years
Can't complain. Bought my unit back in summer of 2018. Has worked perfectly and still does. Just noticed recently that it does make some noise when heating the water inside. Coffee maker still works with no problems. Filled with gallons of spring water since opening.
1 out of 5 stars
24 November, 2025
originally posted on primowater.com

DON'T BUY.... RUNNNN
2nd machine in 1 year that just stopped dispencing water. Impossible to get someone on the phone to help. Videos do not help. Switching to another brand. All their going to do is reply to this review with "We're sorry for your inconvience blah blah blah....."
1 out of 5 stars
17 October, 2025
originally posted on primowater.com

Not recommended
Stopped working, will not dispense any water. Motor gave out.
4 out of 5 stars
Thumbs down graphic, would not recommend
16 October, 2025
Easy Fix to water freezing
Had a couple years now. Yes, it froze. Easy fix, found on you tube. Replaced the thermostat for a few bucks and back in business. https://youtu.be/yaLK5q8KE4o?si=P28c-lpJcyKHOwjh
1 reply from PrimoWaterCustomerService team - 7 months ago
Thank you for taking the time to share your experience and for offering a potential solution. We always appreciate customers who take an active interest in maintaining their dispensers. However, repairs or modifications may affect the product’s warranty and performance. For any maintenance or repair needs, we recommend reaching out to our customer care team at 800-728-5508 for assistance.
3 out of 5 stars
7 October, 2025
originally posted on primowater.com

Nice Product
This is the second Trio that I have and it's having issues with dispensing water. My first Trio lived a good life until the Keurig stopped working. I'm trying to figure out how this issue can be resolved.
1 out of 5 stars
21 September, 2025
originally posted on primowater.com

It's heating on the cold water side
I tried everything. I've unplugged it to try to let it reset. I've turned off all the switches and then back on. I've dumped water out of both sides until the reserve was empty. I tried having it plugged in and turned on but with the heating switch in the OFF position and it STILL. HEATS. THE. COLD. WATER. SIDE.
1 out of 5 stars
17 September, 2025
originally posted on primowater.com

No replacement parts
Need coffee pod insert and can’t find a part online
5 out of 5 stars
17 September, 2025
originally posted on primowater.com

Great Features and easy to use.
We've been using the Primo HTRO Black for at least 2 years and are very happy with the ease of use and reliability. Set up was easy! We love it for the ability to make coffee using pods and to get boiling water fast. It fits a variety of bottles. We have a 4 gal, 5 fal, and one 3 gal we alternate.
1 out of 5 stars
15 September, 2025
originally posted on primowater.com

Junk
I loved it. Then it stopped pumping water to any of the 3.
1 out of 5 stars
22 August, 2025
originally posted on primowater.com

Primo doesn't care if this dispenser works or not
This is a major piece of junk, and what makes it worse is that Primo doesn't even answer emails on this. I emailed them with my problem multiple times and no response. After not even a year, this thing doesn't cool water anymore. I've done all the trouble shooting steps that you can and they just don't care.
2 out of 5 stars
10 August, 2025
originally posted on primowater.com

Cold water not cold anymore
Was great for the almost 2 years I had it, but suddenly the cold water is no longer cold. That's the main reason I bought it, the others were just a bonus but not used much. Kind of wasted money, should last a lot longer than just about 2 years.
5 out of 5 stars
20 July, 2025
originally posted on primowater.com

Beats them ALL
We bought this about 5 years ago and we've never had a problem with it! We've had several and this one beats them ALL!!
1 out of 5 stars
14 July, 2025
originally posted on primowater.com

Water bottles are not recognized
It seemed like a great idea to have this cooler. For a while, the cooler did its thing. It dispensed water and the single serve coffee maker worked too. But now, EVERY SINGLE TIME I have to change the water bottle, I end up having problems with the cooler recognizing the bottle is in the machine. It can take a very long time, if that, to get the unit to recognize the bottle and even following their own troubleshooting instructions, I still don’t get a working cooler. It is a shame that this happened as it was great while it lasted, but alas, it seems the life on this thing is done.
1 out of 5 stars
10 June, 2025
originally posted on primowater.com

Short Life Span
Not a reliable appliance! Only had this dispenser for 3 months and it not longer chills the water. Tried resetting the unit multiple times with no success. Primo does not provide easy access to support either.