najina - 1 month ago, Verified purchaser
the lid is so loose that it falls off when I'm pouring. I can't put it in the door of the fridge because the lid falls off when I move the fridge door too fast. If I fill it to the top, I have to be careful as I'm carrying it because if I lean it slightly water might pour out, because the lid is so loose.
1 reply from Manufacturer Tech Support team - 1 month ago
We apologize for the experience you have encountered with our product. Please note, the lid for this pitcher will not click into place but should fit securely on the top. We recommend waiting for the top reservoir to drain into the bottom of the pitcher before pouring as the weight of the water may knock this lid off. Additionally, this may be an indication that the pour tray is positioned backwards in the pitcher. If this is the case, we would recommend removing and turning the pour tray 180 degrees and re-seating within the pitcher housing. If you require additional assistance, please reach out to us at SocialSupport@helenoftroy.com.