Garnier Olia Brilliant Color - 5.03 Medium Neutral Brown

A: After your response to me on my question to you, I had to research one of your competitors who answered that exact same question I inquired of their 2 very similar dark and medium blonde colors. Their answer was: Yes, you can most certainly mix the two colors together to get a color that is best suited to your color desire. And that many of their customers did just that. And so.....I used their color instead and I was very happy with the results. If your OLIA ever changes its stance on their answer please let me know. I am aware that your hair formula is very nourishing, silky and gentle for the hair. Thank you. :

A: I mixed 2 olia colors together for years with good results! Yes it's more time consuming but it allows you to create the precise color that you want

A: Wow, Garnier Consumer Care you really don't want customers do you. Very unprofessional response, making the consumer sound like they didn't have a valid question. Do us all a favor and go back to training

A: Hi there Pamelafs! We are not fans of mixing colors. Its hard to predict the results and even harder to replicate the results each time you color. It makes no sense to even consider mixing until you have used the 2 colors you're considering, otherwise, how do you know if one is too light and one is too dark.

A: Your response! Really? "It makes no sense to even consider..." you say. Quite an opinionated and judgmental sentence to answer with as a professional representing Garnier. How about saying instead: "Best to try out one or both of colors you're considering so you know whether one is too light, or one is too dark since we do not recommend mixing of colors as it is hard to predict the results and even harder to replicate the results each time you color."

A: Hi there, azsaj! We are so sorry to hear about your experience with our Olia Oil Powered Ammonia Free Permanent Hair Color. We know how frustrating it can be when a product does not perform as expected. We would like to speak with you directly about it. Our Customer Service hours of operation are Monday-Friday: 9:00 AM – 5:30 PM ET at 1- 800-442-7643. It would be helpful if you had the product available when you call. We look forward to speaking with you!

A: Hello Jay! Our Beauty Consultants can help, simply text "BEAUTYCHAT" to 827438 for the best advice, we look forward to helping you!

A: Hi Jay- We are sorry you were not satisfied with the results you achieved with the Olia hair color. We know how disappointing it can be to look forward to a new application of color only to find that your results are not what you expected. Let us help you pick the best product for your haircolor needs! Call our hair professionals at 800-442.7643 M-F 9am-5:30pm provide the reference number 21684647. We look forward to hearing from you soon!

A: Hi there! The Garnier Olia Bolds 7.20 Dark Rose Quartz is formulated to work on natural medium brown or lighter hair. Since your hair is dark brown there would be no noticeable change in your hair color. You would have to bleach your hair to a blonde shade and then apply the color. The product states not recommended on highlighted or bleached hair due to the intense color result that will be achieved. If you don't mind a more intense color than shown on the box, then bleach your hair first and apply the Garnier Olia 7.20 shade. Only bleach your hair if you feel your hair is in good condition before additional processing. Thank you!

A: Hi LadyDianePoet! Our Virtual consultants can help! Simply text "BEAUTYCHAT" to 827438 from your phone the best advise, look forward to hearing from you :)

A: Hi Twin, Thanks for reaching out! Olia Hair Color is Ammonia-Free, however it is formulated with Peroxide. Our hair color is an oil powered permanent hair color. We thank you for your interest in Garnier!

A: Hi Twin! I don't see hydrogen peroxide in the ingredients. I would also recommend doing a patch test before using this hair color to be sure you're not sensitive to other ingredients, hope this helps :)

A: Hi there Marie! Both colors are darkest browns so one is not darker or lighter than the other. The Olia shade 3.0, "Darkest Brown," is the natural version of the darkest of the brown shades and provides 100% gray coverage. It is best for anyone with natural hair between light brown and black. The Olia shade 3.11, "Darkest Platinum Brown," is the darkest of the brown shades with the addition of strong, ashy reflects for an intensely cool shade with a platinum, metallic-like shine. It also provides 100% gray coverage and is best for anyone with natural hair between light brown and black.

A: Hi Marie! Shade 3.11 Darkest Platinum Brown is going to be the darkest shade, hope this helps :)

A: Hi Cam! Medium neutral brown is darker than medium brown. Hope this helps :)

A: Hi there CAM! Actually, the medium brown 5.0 and medium neutral brown 5.03 are both medium brown colors so one is not any darker than the other. The medium brown 5.0 is the natural version of a medium brown and the medium neutral brown 5.03 has a slightly “cool” undertone and is a best choice for hair that tends to end up with unwanted reddish tones when dyed.

A: Hi Ally! You would need to fill the hair with red pigment first, then you would have better luck using a black dye. If you use a red toned brown first, then applied a level 1 or 2, you would have a better result. If you use a box dye, follow all directions on the box or in the information packet. If you’re looking for more assistance, our Virtual Beauty Consultants can help make shade recommendations and answer other hair coloring questions. Use the “Chat with a Virtual Beauty Consultant” button on any beauty product page to launch or text “BeautyChat” to 82738 from your phone.

A: Hi there Ally! You can get back to all one dark color, however, going darker over highlighted/ bleached hair is tricky. To avoid odd discolored results on the bleached hair you need to custom mix 2 colors together to get a natural looking result. To get a formula you can mix and use at home, call our 800# to speak to one of our haircolor specialists. Our number is 800-442-7643 our hours are from 9 AM to 5:00 PM ET M – F

A: Hi Kirmc! We recommend taking a look at the side of the box (can be viewed in product images next to the main product image), to get an idea of what kind a result you will get using this color over different shades of hair. We also recommend following the instructions included in the box. If you’re looking for more assistance, our Virtual Beauty Consultants can help make shade recommendations and answer other hair coloring questions. Use the “Chat with a Virtual Beauty Consultant” button on any beauty product page to launch or text “BeautyChat” to 82738 from your phone. Hope this helps!

A: Hi there! The Olia shade 4.62, "Dark Garnet Red" was specially designed with long lasting, deep red color with a hint of burgundy reflects. It is best for anyone with natural hair between light brown and black. (definitely check out the color cue on the side panel of any color you're interested in) Choosing a rich red is a great choice for dark hair like yours, the red tones are more likely to be noticeable against the natural dark hair.

A: Hi, hi there! Depending on the shade you are going for, for more assistance, our Virtual Beauty Consultants can help make shade recommendations and answer other hair coloring questions. Use the “Chat with a Virtual Beauty Consultant” button on any beauty product page to launch or text “BeautyChat” to 82738 from your phone.

A: Hey there! Once the hair has been dyed black, the only colors that can be successfully used on that hair are black dyes. Dyed hair is much harder to lighten than natural hair. No hair dye is strong enough to lighten artificial pigment. To go lighter first you would have to have a salon professional strip out the dark dye first with a bleach lightener made for removing dark hair dye.