SGX NYC Play It Big Volumizing Finishing Hair Spray - 8.5oz: Paraben-Free, Sulfate-Free, Vegan, For All Hair Types

Hi Kimberly! We are so sorry — cigarette smoke is absolutely not the scent experience we intend for our Play It Big Volumizing Finishing Hair Spray, and we completely understand your reaction! This is not what this product is supposed to smell like, and we're genuinely concerned that the product you received may not have met our quality standards. We want to investigate this right away. Please reach out to our Consumer Care team at 800-575-7960 so we can make this right for you. Thank you for flagging this, Kimberly — it really helps us! 💙 — SGX NYC Team

Hi Brooke! We're so sorry to hear the Play It Big Volumizing Finishing Hair Spray caused scalp discomfort — that is the last thing we want for you, and we take that feedback very seriously! We also want to address your concern about sulfates. Our Play It Big Finishing Hair Spray is actually labeled Sulfate-Free, so we'd love to connect with you directly to better understand what you're seeing on the product and make sure you have the right information. It's possible there may have been some confusion, and we want to get to the bottom of it. Please give our Consumer Care team a call at 800-575-7960 so we can look into your experience, address your ingredient concerns, and make this right. Your health and comfort always come first. 💙 — SGX NYC Team

Hi Crystal! We're so sorry to hear your experience with our Play It Big Volumizing Finishing Hair Spray has changed — losing a product you used to love is genuinely disappointing, and we completely understand your frustration! We really value your loyalty and want to look into your feedback more closely. We'd love to connect with you directly to learn more about what you're noticing and make sure your concerns are heard by the right people. Please give our Consumer Care team a call at 800-575-7960 — we'd hate to lose you as a fan and want to do everything we can to make this right. Thank you for sticking with us long enough to share this, Crystal. It truly means a lot. 💙 — SGX NYC Team

Hi Cassie! The fact that this compelled you to write your first review tells us everything — and we are truly sorry. We want to be transparent: this is not what our Play It Big Volumizing Finishing Hair Spray is supposed to smell like, and we're genuinely concerned that the product you received may not have met our quality standards. This is something we take very seriously and want to investigate further. Please reach out to our Consumer Care team at 800-575-7960 so we can make this right and look into what happened. You should never have to sacrifice $9 — or your nose — for a bad experience. We hope to hear from you! 💙 — SGX NYC Team

Hi Momof3! Oh no — if even your partner noticed, we know it was really something! We are so sorry the scent of our Play It Big Volumizing Finishing Hair Spray was such a strong miss for your household. "Smells like bandages" is definitely not the impression we want to make! Scent can be subjective, but a smell that's noticeable to everyone in the room tells us something may not have been right with this particular product. It's possible you received a batch that wasn't up to our standards, and that's something we want to look into right away. Please give our Consumer Care team a call at 800-575-7960 — we'd love to make this right for you and get you a product worthy of a busy mom's routine! 💙 — SGX NYC Team

Hi Morgan! Yikes — we are so sorry the scent of our Play It Big Volumizing Finishing Hair Spray was such a turn-off! Fragrance is such a personal experience, and "smells like cigarettes" is definitely not the vibe we're going for. We completely understand why you put it down! This kind of feedback is really helpful for us, and we'd love to learn more about your experience. It's possible you may have received a product that wasn't up to our standards, and we want to look into it. Please reach out to our Consumer Care team at 800-575-7960 so we can make this right for you. You deserve a product that smells as good as your hair looks! 💙✨ — SGX NYC Team

Hi Alexis! Thank you for the feedback — we're sorry to hear the scent of our Play It Big Volumizing Finishing Hair Spray wasn't your thing! Fragrance is so personal, and we completely understand that what works for one person may not work for another. We'd love to hear more about your experience and see what we can do to make it right. Please don't hesitate to reach out to our Consumer Care team at 800-575-7960 — we're happy to help find an SGX NYC product that's a better fit for you! — SGX NYC Team

Hi Erinn! We are truly sorry — having your husband and daughter ask if you'd been around a smoker after using a hair product is mortifying, and we completely understand why you returned it immediately. That is not okay, and not remotely the experience we intended for you! Zero hold AND an ashtray scent on the first use tells us something was seriously wrong with the product you received. This is not what our Play It Big Volumizing Finishing Hair Spray is supposed to smell like or perform like, and we believe you may have received a product that didn't meet our quality standards. We'd really love the chance to make this right. Please give our Consumer Care team a call at 800-575-7960 so we can look into what happened. You came to us for great hair at a great price — and that's exactly what you should have gotten. 💙 — SGX NYC Team

Hi Kendo! We hear you — and we're genuinely sorry. Stale smoke is absolutely not the scent our Play It Big Volumizing Finishing Hair Spray is supposed to have, and we completely understand why that was a dealbreaker regardless of how it performed. The fact that you're seeing this echoed by other reviewers is something we are taking very seriously. This is not a fragrance preference issue — this is a quality concern we are actively investigating, and feedback like yours is exactly what drives that urgency. We'd really love to connect with you before you go. Please give our Consumer Care team a call at 800-575-7960 so we can make this right and hopefully earn back your trust. You deserve a finishing spray that delivers on every level — performance AND scent! 💙 — SGX NYC Team