Sony BRAVIA 2 II 55" Class 4K HDR Smart LED Google TV

Thank you for the review! We are glad the Google UI made your upgrade to the K-50S20M2 so easy. That blinking LED light when the TV is off is usually a background setting like a timer or the TV looking for software updates. You can check your options for this under Settings > System > LED Indicator. For the lighter area on dark screens, we recommend checking for any available system software updates, as updating the firmware can optimize the picture dimming zones. If that spot continues to be noticeable, please reach out to our team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can take a closer look. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team

Thank you for the review, Tony! Welcome back to the family! There is no higher compliment than a longtime Sony owner choosing us once again for their home entertainment. We are thrilled to hear that the setup of your new K-43s20m2 went smoothly and that it’s so far, so good! We’re confident that as you settle in, the picture quality and performance will continue to live up to the Sony standard you’ve come to expect over the years. Thank you for choosing Sony! Best regards, Gus, Sony North America Customer Support

Hi LadyGirl, We are very glad to hear that you appreciate the nice picture and sound quality of your Sony BRAVIA 2 II. We apologize for the setup difficulties you experienced with the remote and the TV turning off. If you continue to face any issues, please feel free to contact our technical team for assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for your feedback and for choosing Sony. Regards, Dominick

Hello L A BOB, Thank you for choosing Sony! We're excited to hear that you’re very happy with your K-65S20CM2 TV purchase. It’s wonderful to know the picture quality and price have made a positive impact. Thank you for sharing your experience with us! Best regards, -Fred

Hi there, We are sorry to hear that the remote control for your new BRAVIA 2 is causing frustration, especially compared to your older model. We understand how crucial features like backlighting are for usability, particularly in dimly lit settings or for seniors, and we appreciate you raising this specific point about the remote's design and quality. We will certainly pass this specific feedback regarding the lack of backlighting and material quality to our product development team for future consideration, as we strive to meet the high standards expected by our long-time customers. Thanks for choosing Sony. Best regards, Eliab

Hi USS Reeves, Thanks so much for taking the time to share your feedback about your new BRAVIA 2 II TV! It is most rewarding to hear you found the setup super easy and that you're so happy with the excellent picture and audio. We hope you'll continue to appreciate features like the smart capabilities with Google TV, which gives you easy access to tons of streaming apps, as well as the Triluminos Pro display technology that helps bring a wide spectrum of colors to life. We appreciate you choosing to stick with Sony after all these years! Warm regards, Estefany

Thank you for sharing your feedback, Dlh24! We are absolutely thrilled to hear that you are enjoying the great picture on your K-75S20M2 television and that the initial setup was easy and smooth for you. It's incredibly rewarding to know that the visual experience is top-notch right out of the box! We are, however, very sorry to hear about the difficulty you are having with setting up your Samsung soundbar. We understand how frustrating it is when two different brands of equipment don't connect seamlessly, especially when sound is such a critical part of the home theater experience. To help you get the incredible audio to match your TV's picture, we want to ensure you have access to the right resources. Often, cross-brand connection issues can be resolved by making sure the right HDMI (ARC/eARC) port is used and that the TV's Bravia Sync (CEC) and audio output settings are correctly configured for an external device. If you haven't already, please visit our Sony support page or contact our customer support team. They are experts in troubleshooting these cross-brand connection issues and can walk you through the necessary steps for a stable setup. You can find contact options here: https://us.esupport.sony.com/support/s/support-contact?category=tv Thank you again for choosing Sony, and we hope to resolve your soundbar issue quickly so you can fully enjoy your new TV! Best regards, Gus, Sony North America Customer Support

Hi Jimwg99, We're genuinely sorry to hear that your initial experience with the BRAVIA 2 II TV was impacted by a screen defect. That must have been incredibly frustrating, especially since the red dots were so noticeable and close to the center of the screen during dark scenes. We are, however, very glad to hear that you were able to successfully exchange the defective unit for a new one. If you encounter any further issues or need assistance setting up your new television, please do not hesitate to contact our dedicated technical support team through the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We really appreciate your feedback as it helps improve our products! Thanks for considering Sony. Regards, Dominick

Hi Kgratt1, We sincerely apologize that your BRAVIA 2 II is experiencing frustrating audio dropouts and freezing, forcing frequent hard resets. While we're glad the picture quality is amazing, this instability is not the expected Google TV experience. To start, please perform a Soft Restart by pointing the remote at the TV's LED and holding the POWER button for about five seconds until the TV restarts. If the issue returns, your next best step is to check for and install any available TV system software updates and then clear the cache for the IPTV app specifically. If neither step provides a permanent fix, start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab

Hi Paceman! Thank you for your feedback! It brings us great joy to hear that you are pleased with your BRAVIA 2 II. This television offers stunning picture quality and vibrant colors, making every viewing experience truly immersive. Thanks for choosing Sony! Best regards, Estefany

Hi angela119_450! Thank you for sharing your feedback with us. We are truly grateful to hear about your positive experience with the BRAVIA2 II. It’s wonderful to know that you appreciate the crystal-clear picture quality and crisp audio. The convenient remote, equipped with quick access to Netflix and other streaming platforms, certainly makes navigation a breeze. Additionally, the screen sharing feature is a fantastic way to enjoy content from your phone on the big screen. Thanks for choosing Sony! Best regards, Estefany

Hello xxomark_938, Thank you so much for sharing such a wonderful and detailed review of your Sony Bravia 2 II! We are absolutely thrilled to hear that your new TV has transformed your movie nights and gaming sessions into an even more immersive experience. It's fantastic to know that the visual quality is amazing and that the sound lives up to our standards—clear, loud, and free from distortion. We're also delighted that you're enjoying the seamless streaming capabilities of YouTube and the ease with which you can connect your Switch for epic game nights. It sounds like the Bravia 2 II has truly become the entertainment hub of your home, from movies and gaming to simply enjoying Spotify in the background. Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.

Hi mikaylaj22_5478! Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the BRAVIA 2 II TV. Its smart features, such as seamless app integration and voice control, make it incredibly user-friendly, while the stunning picture quality truly elevates your viewing experience. We're glad to know you are satisfied with your purchase and appreciate your recommendation! Thanks for choosing Sony! Best regards, Estefany

Hello olgabee_7914 Thanks for these wonderful 5 stars! We're delighted to hear how much you love your BRAVIA 2 II, especially the sharp and bright picture, amazing sound quality, and comfortable remote with quick access buttons. We also appreciate your feedback regarding the initial phone connection setup. We continuously strive to make our products as user-friendly as possible, and your input helps us improve. It's wonderful to know that you enjoy the simple design and find it great for watching movies and playing games. We truly appreciate your recommendation! Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.

Hello there, Thanks for the fantastic review! We're thrilled to hear you're enjoying the amazing picture quality, great sound, and easy setup of your BRAVIA 2 II. It's awesome that watching TV is a whole new experience for you, and we're glad the voice control remote and overall ease of use are hitting the mark. Thanks for choosing Sony! Sincerely, Jenn.

Hi julieh8071_1364! We are immensely pleased to hear such positive feedback about our BRAVIA 2 II television! It's fantastic to know that its detailed picture quality, bright display and impressive sound performance are enhancing your viewing experience. We're also glad the smart features proved easy to navigate and that the installation was straightforward, complementing the TV's sleek design. Thank you for choosing Sony! Best regards, Estefany

Hi erwinl2_476! Thank you so much for your wonderful feedback! It brings us great joy to hear that you are enjoying the Sony Bravia 2 II. With its stunning picture quality and ultra-slim design, it truly enhances any living space. We're thrilled to know that mounting it was easy for you and we appreciate your recommendation! Thank you for choosing Sony! Best regards, Estefany

Hi kourtfluenster_8794, Thank you for choosing Sony! We're really happy to hear that you're enjoying your K-55S20M2 TV. It's fantastic to know that you found the setup process easy and that the picture quality and sound have exceeded your expectations. We designed it with versatility in mind, so it's great to hear that the various settings and profile options have been beneficial for your household. We're also glad you find the Google Home app convenient for customizing your experience. Your valuable feedback and exceptional rating truly mean a lot to us! Best regards, -Fred

Hi maisyph_9144! Thank you so much for taking the time to share your thoughts about the BRAVIA 2 II TV! We are truly honored to hear that you are enjoying its impressive sound quality and vibrant colors. It's fantastic to know that you appreciate the fast startup and quick app connectivity, as well as the convenience of the compact remote with its handy shortcut buttons. We strive to create products that enhance your viewing experience, and your feedback reassures us that we’re on the right track. Thank you for choosing Sony! Best regards, Estefany