Dyson V11 Cordless Stick Vacuum 10" Cleaning Path Blue : 2-Year Warranty, Multi-Surface, Bagless, Lithium Ion Battery, 3 Speeds

A: Hello, thank you for reaching out regarding your Dyson V11 Cordless Stick Vacuum. We understand your concern about the run time being limited to 27 minutes despite charging the vacuum fully. There are a few steps you can take to potentially improve the run time: Check the Battery Health: Ensure the battery is in good condition. If the battery is old or damaged, it may need to be replaced. Clean the Filters: Dirty or clogged filters can reduce efficiency. Make sure the filters are clean and free of debris. Inspect for Blockages: Check the vacuum for any blockages in the hose or brush bar that might be affecting performance. Use the Correct Mode: The Dyson V11 has different power modes. Using Eco mode can extend the run time. If these steps do not resolve the issue, we recommend contacting Dyson customer support for further assistance. They can provide more detailed troubleshooting and help determine if a replacement part is needed. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

A: Hello, Thank you for contacting us. We have reviewed your question regarding the Dyson V11 Cordless vacuum. We would like to inform you that the Dyson V11 Cordless Stick Vacuum comes with a High Torque cleaner head. This cleaner head is designed to automatically adjust the suction power based on the floor type, ensuring optimal cleaning performance on both carpets and hard floors. It's a great feature for maintaining powerful and efficient cleaning across different surfaces. Kindest regards, Dyson Support Team

A: Hello, thank you for contacting Dyson, we are pleased to inform you that Dyson V11 Cordless Stick Vacuum comes with a suction-only head option, known as the Torque Drive head. This head is designed for powerful suction without a beater bar, making it suitable for delicate surfaces and high-end rugs that can't be vacuumed with a beater bar. For further queries we would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.     Best wishes Dyson marketplace support

A: WHAT IS DOCKING STATION

A: Hello Sam, thank you for contacting Dyson, we are pleased to inform you that Dyson V11 Cordless Stick Vacuum takes up to 4.5 hours to fully charge when using the docking station. For further queries we would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.     Best wishes Dyson marketplace support

A: Hello, thank you for your question. We understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson V11 Cordless Stick Vacuum does not have an option to turn off the brush roll. However, it features a soft roller cleaner head that is gentle on delicate surfaces like wool Berber carpet. For optimal care, we recommend using the vacuum on the lowest suction setting to prevent any potential damage to your carpet. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.

A: The vacuum is designed to clean multi-surface areas, including carpets and hard floors.

A: The vacuum can run for up to 60 minutes on a full charge, depending on the mode used.

A: It features advanced whole-machine filtration that captures 99.99% of particles as small as 0.3 microns.

A: It has a special Hair screw tool that efficiently removes long hair and pet hair from various surfaces.

A: Yes, it easily converts into a handheld vacuum for cleaning cars, stairs, and upholstery.