Greenworks POWERALL 24V Stick Vacuum Kit with 4.0Ah Battery and Charger

Thank you for sharing your feedback on your 24V Stick Vacuum (SKU 4707102). We are sorry to hear that you are having issues with your charger unit and that the suction performance has not met your expectations. To help maximize suction power, we recommend ensuring the washable filter and dust canister are completely clean and free of debris, and toggling to the highest power mode using the digital touchscreen.Regarding your charger unit being intermittent, we would like to assist you directly to ensure your charger and battery are operating as intended. Please reach out to our customer success team with your order details so we can review your case and help find a resolution. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate your review and look forward to helping you

Thank you for your feedback. We understand your concern regarding the vacuum’s weight and perceived battery runtime. The Greenworks 24V stick vacuum (SKU 4707102) is designed as a cordless handheld cleaning solution, and runtime will vary depending on the power mode and surface type. On average, a 4.0Ah battery provides approximately 40-45 minutes on low mode, 20-25 minutes on medium, and about 10-15 minutes on high, which is consistent with typical performance for cordless stick vacuums in this category where higher suction settings draw significantly more power. For best results, we recommend using low or medium mode for routine floor cleaning and reserving high mode for concentrated debris or carpet spots, as this helps extend runtime. It may also help to ensure the filter is clean and the dust bin is emptied regularly, as blockages can increase motor load and reduce efficiency. Cordless stick vacuums are generally designed for quick, whole-home cleanups rather than extended continuous deep-cleaning sessions, and the runtime you are experiencing aligns with expected performance standards for this product class. We hope you will find this information helpful. If you require any additional support or have questions regarding a product, we recommend trying our Q&A section on products' page or Chat with us direct on our website or call 1-888-909-6757. We are here to help.

Hi Gleel. Thank you for your feedback. A Greenworks 24V 4.0Ah battery can yield up to 40 minutes of runtime and a charge time of 120 minutes. Please note runtime may vary based on the load applied to the battery (i.e. higher settings/turbo mode), and the type of unit being operated (i.e. self-propel lawn mower/leaf blower/vacuum). If you have any other Greenworks 24V products to cross-test the batteries performance, that will help see if there is any issues. Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. Should you have any question or further concerns, please contact us directly at 1-888-909-6757 (1-888-90WORKS) to speak with an agent or start a chat and we will be happy to assist. Thank you for choosing Greenworks Tools!

Hello Bob. Thank you for your feedback on the 24V Cordless White Stick Vacuum (SKU 4707102). We are glad to hear you find it handy, and we understand your concern regarding battery runtime. For improved performance, ensure the battery is fully charged before each use and that the filter and dust bin are kept clean, as restricted airflow can impact efficiency. Runtime will vary depending on the power setting: on low/eco mode you can typically expect the longest run time (often up to around 30 -45 minutes depending on conditions), medium settings generally reduce runtime to a moderate range, and high/power mode provides the strongest suction but the shortest runtime (often around 10 -20 minutes depending on surface type and usage). This model is compatible with the Greenworks 24V platform, and upgrading to higher-capacity batteries such as the 4.0Ah or 5.0Ah options can help extend overall run time compared to standard lower Ah batteries. If you continue to experience shorter-than-expected performance, our success team can help review usage conditions and confirm compatibility to ensure you are getting optimal results from your unit. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.