Vitamix Explorian Series E310 10 Speed Blender

Hi there. We are sorry to hear you are having trouble with your new Vitamix. Please call us at 1-800-848-2649, we would be happy to assist you with it.

Hi there! If your Vitamix shut down while you were blending, it is likely it temporarily overheated. Sometimes the machine may emit a burning odor and/or stop temporarily because its thermal protector sensed that the machine was close to overheating. If this occurs, we recommend turning the power switch off for up to 45 minutes, allowing the machine to cool down or reset. To avoid overheating your machine in the future, be sure to ramp the machine up to the highest speed within five seconds of turning it on to activate the cooling fan in the motor. If you have not done so already, please try to power your Vitamix on today to see if it has regained power. If not, we suggest attempting to power the Vitamix on using an outlet in a different room, as this may sometimes be required to reset it. If you’ve tried the above steps and your machine is still without power, please call us at 1-800-848-2649, so we can further assist.

Hello. Thank you for taking the time to provide us this feedback. It is important to remember that all full-size Vitamix blenders are equipped with either a 2 or 2.2 horsepower motor, which moves the blades in the container at a high speed in order to pulverize the ingredients completely. On occasion during blending, especially with thicker mixtures like hummus, frozen desserts and nut butters, you may experience some excess movement/vibration from the motor base on your countertop. This is a result of the machine trying to move the blades through such a dense recipe at the same high speeds. When this happens, the best thing to do is to first make sure you have your blender on the highest speed setting featured on that unit. Next, place your hand firmly on the lid of your container to steady it while you use your tamper to work the ingredients through the blades. This will help to create an easier flow of the ingredients in the container, which will also help to lessen the vibration. Please keep in mind that certain ingredients and recipes are thick or denser in nature, and some movement while blending is normal. Please also know that this machine does have a bigger motor than ones made 35 years ago and could be a bit louder, however still meets the regulatory requirements for sound levels.

Hi! We are sorry to hear your are not enjoying your new container. It sounds like you would like our 48oz container better. It is the same shape as your older one but short like this container. If you purchased directly from our website, we would be happy to exchange it for you. Please give us a call at 1-800-848-2649.