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Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple

Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 2 of 4Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 3 of 4Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 4 of 4
Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 1 of 4
$999.99 when purchased online
Target Online store #3991

About this item

Highlights

  • The world's most powerful robot vacuum.¹ 2x the suction of any other robot vacuum.¹
  • Sucks up more than any other robot on all floors.² Dyson's first brush bar to combine three ways to deep clean. Engineered with a wide diameter to reduce long hair and pet hair tangling.
  • Control your clean or let your Dyson robot do it for you. Choose between four power modes: Auto, Boost, Quick, and Quiet. In Auto mode, the 360 Vis Nav™ robot vacuum automatically adapts suction power to debris level.³
  • Unlike side sweepers that flick dirt away, Dyson sucks up dirt right to the edge of your wall. An automatic extending side duct redirects suction that's powerful enough to capture debris right up to the wall.
  • Cleans far. Cleans fast. An 11.8-inch brush bar covers more floor with every sweep, and Quick mode prioritizes speedy cleans. Up to 65 minutes of run time, before automatically recharging, ready to clean again.⁴
  • Intelligent. Independent. Sees where it needs to clean and remembers where it's been – just like you would. With 26 sensors, 360° navigation, a low-profile design, and dual-link suspension, it reaches far and avoids getting stuck.
  • Clean. Wherever you are. Set-up requires connection to the MyDyson™ app. This unlocks your robot’s intelligent features – mapping your home, choosing cleaning modes for each room, setting areas to avoid, smart scheduling, and clean time estimates.
  • Whole-machine HEPA filtration. Dyson's fully sealed HEPA filtration system traps dust and seals in 99.99% of particles as small as 0.1 microns –including allergens and pet dander.⁵
  • Protects your data. Dyson is committed to ensuring that your personal information is protected and never misused. The robot's camera spots shapes and contrasts within your home, but will never save, record, or send any images.
  • Hassle-free care. Comes with a 2-year warranty and lifetime Dyson support. Gives maintenance alerts and receives automatic software updates over Wi-Fi with the latest Dyson functionality and features.
  • Designed with a bigger bin for less frequent emptying. A hygienic one-touch ejection mechanism drives dust deep into your trash in one action so there is no need to touch the dirt.

Description

Experience the benefits of independent cleaning with Dyson 360 Vis Nav™, the world’s most powerful robot vacuum.¹ It's intelligently designed with 26 sensors and 360° navigation and delivers 2x the suction of any other robot vacuum.¹ You can be confident that it picks up everything you need it to without getting stuck and cleans right to the edge of the walls. In Auto mode, it automatically adapts suction power to debris level. With complete customization available through the MyDyson™ app, you can control your clean. Home mapping, four cleaning modes, deep clean reports, and predictive cleaning allow the Dyson 360 Vis Nav™ to better understand your home and cleaning needs – so you don't have to.

¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
Dimensions (Overall): 3.6 Inches (H) x 12.6 Inches (W) x 13 Inches (D)
Weight: 11 Pounds
Features: Built-In Crevice Tool, Motorized Brush Roll, 360-Degree Swivel
Capacity (Volume): .13 Gallon
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 11.8 Inches
Recommended Surface Application: Hardwood, Carpet, Multi-Surface, Hard Floor
Filter Type: HEPA
Hose Length: 0 Centimeter
Power Source: Battery
Battery: 1 Non-Universal Lithium, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90571385
UPC: 885609020747
Item Number (DPCI): 329-00-9291
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 21.53 inches length x 16.88 inches width x 6.1 inches height
Estimated ship weight: 16.9756 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·

Return details

This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.

Q: How does this Dyson handle rugs with fringe!?

submitted by Amh - 9 months ago
  • A: Hello, thank you for your question about the Dyson 360 VisNav Robot. We appreciate your interest in our product. The Dyson 360 VisNav Robot is designed to handle various floor types, including rugs with fringe. Its advanced navigation system and powerful suction ensure thorough cleaning while being gentle on delicate surfaces. However, for optimal performance, we recommend ensuring that fringes are not tangled or excessively long, as this can sometimes affect the cleaning process. If you have any further questions or need additional information, please feel free to email us at askdysonus@dyson.com. We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support

    submitted byDyson Team - 9 months ago
    Brand expert

Q: What is the requirement to connect to WiFi, does it connect to 5G?

submitted by April - 10 months ago
  • A: Hello, thank you for sharing your concern with us. We would like to inform you that to connect the Dyson 360 VisNav Vacuum to Wi-Fi, ensure you have a stable 2.4GHz Wi-Fi network, as the device does not support 5G networks. Follow these steps: Download the MyDyson™ app from the App Store or Google Play. Open the app and follow the on-screen instructions to connect the vacuum to your Wi-Fi network. Ensure your Wi-Fi signal is strong and stable during the setup process. If you encounter any issues, please feel free to email us at askdysonUS@dyson.com. We would be delighted to assist you further.

    submitted byDyson Team - 10 months ago
    Brand expert

Q: how do you empty it after it has picked up dust/dirt?

submitted by Lazy - 10 months ago
  • A: Hello Lazy, thank you for your question regarding the Dyson 360 Vis Nav Vacuum. To empty the dust and dirt collected by the vacuum, please follow these steps: Turn Off and Unplug: Ensure the vacuum is turned off and unplugged before emptying. Remove the Bin: Press the release button to detach the bin from the vacuum. Empty the Bin: Hold the bin over a trash can and press the release button to open the bottom flap, allowing the dust and dirt to fall out. Close and Reattach: Close the bottom flap securely and reattach the bin to the vacuum until it clicks into place. If you have any further questions or need additional assistance, please contact our customer support team via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

    submitted byDyson Team - 10 months ago
    Brand expert

Q: Does it climb up stairs?

submitted by Hannah - 11 months ago
  • A: Hello, thank you for sharing your concern. You have inquired about the Dyson 360 Vis Nav Vacuum. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. Please be informed that ‘Dyson 360 Vis Nav Vacuum’ cannot climb stairs. If you have a multi-level home, you’ll need to manually move it between floors. For detailed information, please email us at askdysonUS@dyson.com and we would be delighted to assist you further.

    submitted byDyson Team - 11 months ago
    Brand expert

Q: Does the 360 VisNav Vacuum have AI capabilities or features

submitted by ProfessorH - 11 months ago
  • A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.

    submitted byDyson Team - 11 months ago
    Brand expert

Q: Does this have artificial intelligence

submitted by ProfessorH - 11 months ago
  • A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.

    submitted byDyson Team - 11 months ago
    Brand expert

Q: Does this have an actual camera or just lidar for obstacle avoidance. Also does it have any AI?

submitted by ProfessorH - 1 year ago
  • A: Hello, thank you for your question regarding the Dyson 360 Vis Nav. Please be informed that the Dyson 360 Vis Nav uses a combination of advanced technologies for navigation and obstacle avoidance: Camera and Sensors: The Dyson 360 Vis Nav is equipped with a 360-degree vision system that includes a fisheye lens and eight LED sensors. This allows the vacuum to map and navigate your home effectively. Obstacle Detection: Instead of traditional LiDAR, the Dyson 360 Vis Nav utilizes a Simultaneous Localization and Mapping (SLAM) system along with 26 obstacle detection sensors to navigate and avoid obstacles. Artificial Intelligence: The vacuum incorporates AI to enhance its cleaning performance. It can map your home, recall areas that need cleaning, and adapt its cleaning patterns based on the environment. If you have any further questions or need additional information, please feel free to reach us at askdysonUS@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

    submitted byDyson Team - 10 months ago
    Brand expert

Related Categories

Guests are saying

The Dyson 360 Vis Nav Robot Vacuum offers impressive suction power and intelligent navigation, making it a valuable addition to any home. Guests appreciate its ability to clean various floor types and its app integration for scheduling. However, some users have experienced challenges with mapping and navigation, leading to missed areas. Despite these concerns, many guests find it effective for daily cleaning, especially in homes with pets, and value its convenience and performance.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    3.4 out of 5 stars with 203 reviews

    (no review title)

    5 out of 5 stars
    Don’t have - 4 days ago
    originally posted on Dyson
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    Some can’t go back base for change take very long time to go back to base
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    Worth it

    5 out of 5 stars
    Zero - 8 days ago
    originally posted on Dyson
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    Love this vacuum. It may not get all the cat hair off the black area rug, but it does an awesome job on the hardwood & the rest of the carpet. One of the best investments I ever made.
    Did you find this review helpful?

    Not as good as others companies robots

    1 out of 5 stars
    Easy - 9 days ago
    originally posted on Dyson
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    I do not have a good experience with 2 identical robots cleaners. It did not pick up even visible rubbish, it gets stuck and confused.
    1 reply from Dyson Australia team - 7 days ago
    Thank you for your review. We appreciate you sharing your experience and take your feedback seriously as we strive to improve product performance. Your comments have been noted and will help us enhance the quality and reliability of our robotic cleaners.
    Did you find this review helpful?

    (no review title)

    3 out of 5 stars
    ksisco2 - 13 days ago
    originally posted on Dyson
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    Navigation is good but not great. It frequently immediately returns to the docking station after being given a command. If I pick it up and place it in the proper zone, it finishes the task.
    1 reply from Rubaid K team - 10 days ago
    Thank you for sharing your feedback. We are sorry to hear that your machine’s navigation hasn’t been working as expected. It’s important to us that our products deliver both convenience and consistency, so we understand how frustrating it can be when it doesn’t follow through on its commands. We truly appreciate you bringing this to our attention. There may be ways to improve performance, such as adjusting zone settings, checking for obstructions, or updating firmware, that could help resolve the issue. If you are open to exploring those options, our customer support team would be happy to assist. Your input also helps us improve future designs and refine the technology. If you have any additional questions or would like to share more details, please email us at askdysonus@dyson.com. Warm regards, Dyson Marketplace Support.
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    Best robot vacuum I have had.

    4 out of 5 stars
    UBVT - 15 days ago
    originally posted on Dyson
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    I looked at this vacuum for sometime before buying it and had concerns about its mapping abilities. I have now used it 3 times - I followed the directions for the initial mapping carefully and that has helped. I find that my Dyson does a great job of cleaning and goes back to sections it omitted or that needed further cleaning. I have run it on auto so it can learn where the maximum cleaning is needed. I am very happy with this robot and my worries about its mapping limitations - based on other reviews - were allayed quickly. My one reservation is that it does not have the ability to avoid 'cliff' edges, that is, the top of stairs or edges of balconies and so on. I don't have a balcony, but I do have a second storey which gives off to descending stairs. Most robot vacs have the capacity to sense edges and stay away from them, but Dyson warns users to block edges while using the 360 vis nav. This should be addressed by Dyson. If it can avoid stairs, I would be looking to buy another unit for my second storey! This is the reason I gave 4, rather than 5 stars. I like that it has hepa filtration. It is noisy but as a trade off, it does a super job picking up dust and allergens. Battery needs to recharge once to complete my entire floor area, but I am glad of how thorough the the cleaning is. Glad to have this unit.
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    Amazing

    5 out of 5 stars
    BP355 - 19 days ago
    originally posted on Dyson
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    Amazing!! I have been using for a month and it is doing a great job. It mapped the whole house. It does need light, it doesn't like working in the dark. I don't have an issue with that.
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    Terrible product at a ridiculously high price.

    1 out of 5 stars
    Unhappy and disappointed - 20 days ago
    originally posted on Dyson
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    I bought this machine in May 2025 and the first one sent to me I was told after a lengthy phone call it had a factory defect and that o could exhange it. So that’s what I did. Second machine came and it wouldn’t do anything other that display said “remove from dock to power off” very disappointed in this Dyson machine. For the price of it you’d think it would be better quality. I only gave it 1 star because 0 stars wasn’t and option.
    1 reply from Rubaid K team - 18 days ago
    Thank you for taking the time to share your experience, we are genuinely sorry to hear about the frustration you have faced. Receiving one faulty machine is disappointing enough, but having a second unit also malfunction is understandably upsetting, especially after spending so much and investing your time. This is certainly not the level of quality or service we aim to provide, and we regret that your expectations haven’t been met. If you are open to it, we would welcome the opportunity to make things right, whether by reviewing your current unit or assisting with next steps toward a suitable resolution. Please don’t hesitate to contact our customer support team, or email us at askdysonus@dyson.com so we can further assist. Your feedback is invaluable and helps us improve the experience for you and others. Dyson wishes you great health and joy!
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    Horrible navigation

    1 out of 5 stars
    Rabiddeer - 21 days ago
    originally posted on Dyson
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    I bought this three weeks ago and have been running it daily. It has yet to successfully complete a job after running more than twenty times. Each job returns with a lifted error or drop sensor error. I regret buying it.
    1 reply from Harpreet K team - 16 days ago
    Hello, we are really sorry to hear about the trouble you had with your Dyson 360 Vis Nav—it’s certainly not the experience we want for you. Thank you for giving it such a thorough try; we know how frustrating repeated errors can be. The lifted and drop sensor errors you mentioned definitely warrant closer attention, and we would love the chance to help resolve this. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
    1 guest found this review helpful. Did you?

    Painful mapping set up but downstream dream

    3 out of 5 stars
    Bot1994 - 22 days ago
    originally posted on Dyson
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    Before I have Roomba, which I found to have several issues with connections, batteries and generally painful as it seemed to have too much intelligence for what it could do. I bought Dyson robot a month ago, the initial set up was painful as it required mapping the floor and then making zones. The mapping software is not perfect so was dissapointed with the palaver over requiring mapping before doing a clean. Despite this initial pain, the machine is working like I wanted, it has no problems finding and charging unlike my Roomba. I still need to map my master bedroom as it has carpet and will be the real test on the power of the vacuum. But on the whole I am happy with my purchase.
    1 reply from Harpreet K team - 16 days ago
    Hello, thanks so much for sharing your experience—we really value your honest feedback. We are sorry the initial setup and mapping process did not meet expectations, but we are glad to hear your Dyson 360 Vis Nav is now performing well and making cleaning easier for you. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
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    Great product; a suggestion for still greater

    5 out of 5 stars
    robertsjr3 - 24 days ago
    originally posted on Dyson
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    This is a quality machine, and I based that on compare it with other robot vacuums I've used over many years. I recommend it. If there were any suggestions for Dyson, it would be to show purchasers a clear path to two modes: 1.) simple, and 2.) map-based. Mapping doesn't work well in my home because the floor plan is unconventional. It took forever and multiple tries to get my home mapped, and it still isn't right. I'd like clear instructions, and a simple way to set it in a room, push start and then leave the room, closing the door behind me. I have yet to figure out how to cordon off the to-be-vacuumed areas when the mapping isn't perfect. Other than that, buy it, use it and you'll see a noticeable improvement in the cleanliness of the surfaces covered.
    Did you find this review helpful?

    (no review title)

    1 out of 5 stars
    liltexman - 27 days ago
    originally posted on Dyson
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    The hardware is AMAZING, cleans better than any other vacuum I've tried. The software on the other hand...doesn't follow any boundaries I've set, never finds its way back to the dock... I ended up returning it and buying a competitor Fix the software and I'd give it another try
    1 reply from Harpreet K team - 26 days ago
    Hello, thank you for your thoughtful review. We are delighted to hear that the Dyson 360 Vis Nav impressed you with its cleaning performance. However, we are genuinely sorry the software experience fell short of expectations and led to your return. Your feedback around navigation and boundary recognition is incredibly valuable, and has been shared with our development team. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
    Did you find this review helpful?

    (no review title)

    1 out of 5 stars
    Jolly - 1 month ago
    originally posted on Dyson
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    Bought this vacuum as Dyson products has never disappointed me but this machine is Big No to me, vacuum gets lost and then you have to find it as compare to other brands they have maps where the machine is working currently. Bought first machine it was getting lost thought it’s faulty ask for replacement and took more then 20 days for sending back and receiving new one and the second one is same doesn’t even go back itself if battery is low so want to return it as I received on May 27 and called them on June 1 they told me you are out 30 days period So wasn’t happy with a purchase -(
    1 reply from Harpreet K team - 29 days ago
    Hello, thank you for sharing your experience with the Dyson 360 Vis Nav. We regret to hear that the navigation functionality did not meet your expectations and that the return process was frustrating. We understand how important reliability and ease of use are, especially when comparing features with other brands. Please reach out to Dyson support again, referencing your previous attempts, and we will try our best to help you. We value your trust in our brand and are committed to providing a satisfactory resolution. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdyson@dysoncanada.ca in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
    Did you find this review helpful?

    (no review title)

    2 out of 5 stars
    Unhappy - 1 month ago
    originally posted on Dyson
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    The suction is fine, and mapping is reasonable (although sometimes it takes 5 minutes to figure out where to go). The main problem is that every 10 minutes or so it stops, with the message ‘wheel stuck’, even though the wheel is not stuck and there are no obstacles. I press ‘resume’ and it starts again fine, but it’s annoying to have to keep an eye on it and keep pressing ‘resume’. I can’t just turn it on and expect it to vacuum without assistance. I’ve tried contacting the Support line - they told me to turn it off and on again. It hasn’t helped, and now they are not replying to my messages.
    1 reply from Dyson AU team - 1 month ago
    Thank you for your review! We appreciate you sharing your experience—your insights on the suction and mapping are helpful. If you wish to discuss this further or need additional assistance, please don't hesitate to contact us directly on our support page at: Dyson Help & Support | Dyson Australia. We're here to help!
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    Buy something else

    1 out of 5 stars
    Pinky - 1 month ago
    originally posted on Dyson
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    Navigation is terrible. Always saying sensors need cleaned. Suction is good but always says airway is blocked. Cannot handle fine dust. I would not buy again.
    1 reply from Customer Service team - 1 month ago
    Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
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    Perfect

    5 out of 5 stars
    Shane - 1 month ago
    originally posted on Dyson
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    Worth every penny! Truly amazing vacuum that you can turn on and forget. The desire, mapping ability, everything is top shelf.
    Did you find this review helpful?

    Great vacuum!

    5 out of 5 stars
    Muckmuck - 2 months ago
    originally posted on Dyson
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    I struggled to find anything on sqft limits for this device. Even contacting support did not leave me with great confidence. I am happy to say that one device on a 6000sqft single floor can work wonderfully. The zoning took a bit to perfect but I now have a schedule that keeps the floors dust and dirt free.
    1 guest found this review helpful. Did you?

    Works well

    3 out of 5 stars
    Steve - 2 months ago
    originally posted on Dyson
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    Does the job, programming is comprehensive, requires attention frequently.
    1 reply from Rubaid K team - 2 months ago
    Hello, thank you for sharing your feedback with us! We are glad to hear that the product is meeting your needs and that you find the programming comprehensive. We understand that frequent attention may be required, and we appreciate your insights. Your feedback is valuable, and we will be sure to pass it along to our team as we continue improving our products and user experience. If you have any additional thoughts or suggestions, we would love to hear them. We truly appreciate your time and trust in our product. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
    Did you find this review helpful?

    Lacks features and navigation

    1 out of 5 stars
    Djss - 2 months ago
    originally posted on Dyson
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    I bought this a month ago and the navigation struggles consistently. Suction is great tho.
    1 reply from Customer Service team - 2 months ago
    Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine's navigation. Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. While we’re glad to hear that the suction performance meets your expectations, we understand that consistent navigation issues can be frustrating. We’d love to look into this further and troubleshoot the issue to identify the root cause. For detailed assistance, please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt attention to this matter. We’re here to help and will work with you to find the best solution.
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    Don’t buy it yet until they fix the mapping

    1 out of 5 stars
    Blackmountain - 2 months ago
    originally posted on Dyson
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    The robot vacuum does not map properly and gets stuck endlessly, so we can’t leave it to run alone at home as it’s always stuck on vents or carpets.
    1 reply from Customer Service team - 2 months ago
    Hello, thank you for taking the time to share your feedback. We’re truly sorry to hear that your robot vacuum is struggling with mapping and navigation. We understand how frustrating it must be when a device designed for convenience becomes a challenge instead. At Dyson, we strive to ensure our products deliver the best possible experience. Your feedback is valuable, and we would love to explore potential solutions to improve its performance. If you’d be open to discussing troubleshooting steps or available options, please feel free to email us at askdyson@dysoncanada.ca, including "Dyson Support" in the subject line for prompt attention.
    Did you find this review helpful?

    Improved Robot Vacuum

    4 out of 5 stars
    Caligula - 2 months ago
    originally posted on Dyson
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    I have been using it for about a month. It is superior in most ways to the Roomba that it replaced. The two largest improvements are 1) that it doesn't have as many consumable/wear items as the Roomba (bags, belts, etc.) And 2) It does not get tangled in electrical cords / rug fringe - hasn't happened yet. It seems to rely on suction than on the spinning bar for cleaning. The tangling issue is why I had to stop using the Roomba. The only problem is that it tends to get stuck if there are multiple obstructions close together, like with a table and chairs. Even though it should be able to continue, it "gives up" to easily. This is a fairly minor complaint. Just expect to have to help it occasionally. I would recommend it.
    Did you find this review helpful?

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