$19.99 when purchased online
Target Online store #3991
About this item
Highlights
- 2 IN 1 MOITURIZER & SUNSCREEN: Protect against the #1 cause of aging skin-damage from the sun with this lotion. It offers daily hydration and SPF protection in 1 step as easy as brushing your teeth.
- BROAD SPECTRUM SPF 40 PROTECTION: This lightweight face sunscreen offers SPF 40 coverage to shield your skin from harmful UVA/UVB rays while maintaining skin health.
- NO WHITE CAST SUNSCREEN: This breathable SPF moisturizer for face is designed to blend seamlessly into all skin tones, providing effective sunblock protection with a non-greasy, matte finish and no white cast.
- FRAGRANCE-FREE FOR SENSITIVE SKIN: This non-comedogenic SPF is free of fragrance parabens, synthetic dyes & mineral oil. Designed for sensitive skin, this facial sunscreen is ideal for anyone's sun skin care routine.
- VITAMIN-ENRICHED FORMULA: Formulated with Ceramides, Niacinamide, & Vitamin E, this facial sunscreen nourishes and strengthens your skin's natural moisture barrier, leaving it soft and resilient.
- DERMATOLOGICALLY APPROVED: Backed by the Skin Health Alliance, this skincare product is trusted to be the effective and safe choice for daily use on sensitive skin.
Description
Hydrate your skin while protecting it from the sun with Olay Complete+ Daily Facial Moisturizer with Sunscreen. This 2-in-1 moisturizer and sunscreen offers deep hydration to nourish your skin while providing broad spectrum SPF 40 protection against harmful UVA and UVB rays. It leaves a lightweight, matte finish without greasy residue or a white cast, making it as easy to apply as brushing your teeth. Complete+ Daily Facial Moisturizer is designed to protect, nourish, and renew your skin's moisture barrier. It features a gentle, soothing formula that is dermatologically approved by the Skin Health Alliance and is ideal for sensitive skin. This fragrance-free, non-comedogenic moisturizer is free from mineral oil, phthalates, parabens, and synthetic dyes, ensuring it is suitable for anyone's sun skincare routine. This lotion is has nourishing ingredients including Ceramides, Niacinamide, and Vitamin E to strengthen your skin's natural moisture barrier. In fact, 98% of consumers prefer Complete+ over the leading SPF moisturizer, based on the past 12 months of xAOC sales data. Experience the care your skin needs, all in a recyclable bottle.
Did you know the sun causes hidden damage even on cloudy days? This is the lead cause of pre-mature aging. Sun protection is needed every day.? Olay Complete Collection features 2-in-1 solutions of moisturization and hydration in one step as easy as brushing your teeth?. For no white cast sun protection try Complete, which features SPF levels ranging from 15 to 40.
Did you know the sun causes hidden damage even on cloudy days? This is the lead cause of pre-mature aging. Sun protection is needed every day.? Olay Complete Collection features 2-in-1 solutions of moisturization and hydration in one step as easy as brushing your teeth?. For no white cast sun protection try Complete, which features SPF levels ranging from 15 to 40.
Scent: Unscented
Health Facts: Contains Vitamin B3, No Fragrance Added, Contains Vitamin B5, Contains Ceramides, Contains Vitamin E
Product Form: Lotion
Package Quantity: 1
Beauty Purpose: Nourishing, Sun Protection, Moisturizing
Recommended Skin Type: Dry, Normal, Combination, Mature
Net weight: 6 fl oz (US)
SPF: 40
Features: Moisturizing
TCIN: 89170781
UPC: 075609210679
Item Number (DPCI): 037-12-8281
Origin: Made in the USA and Imported
Healthcare Disclaimer:
Content on this site is for reference purposes only. Target does not represent or warrant that the nutrition, ingredient, allergen and other product information on our Web or Mobile sites are accurate or complete, since this information comes from the product manufacturers. On occasion, manufacturers may improve or change their product formulas and update their labels. We recommend that you do not rely solely on the information presented on our Web or Mobile sites and that you review the product's label or contact the manufacturer directly if you have specific product concerns or questions. If you have specific healthcare concerns or questions about the products displayed, please contact your licensed healthcare professional for advice or answers.
If the item details above aren’t accurate or complete, we want to know about it.
Active ingredients
avobenzone(3.0%), homosalate(10%), octisalate(5.0%), octocrylene(9.0%).
Purpose
Sunscreen, Sunscreen, Sunscreen, Sunscreen..Directions
Apply liberally 15 minutes before sun exposure. Reapply at least every 2 hours. Use water resistant sunscreen if swimming or sweating. Sun protection measures. Spending time in the sun increases your risk of skin cancer and early skin aging. To decrease this risk, regularly use a sunscreen with a Broad Spectrum SPF value of 15 or higher and other sun protection measures including: limit time in sun, especially from 10 a.m. - 2 p.m.; wear long-sleeved shirts, pants, hats, and sunglasses.Children Under 6 Months
Ask a doctor.Other information
Protect this product from excessive heat and direct sun.Inactive ingredients
water, tapioca starch, glycerin, niacinamide*, dimethicone, tocopheryl acetate**, oryza sativa (rice) bran extract***, panthenol^, caprylyl glycol, dimethiconol, cetearyl glucoside, cetearyl alcohol, stearic acid, palmitic acid, stearyl alcohol, cetyl alcohol, behenyl alcohol, disodium edta, sodium polyacrylate starch, peg-100 stearate, polymethylsilsesquioxane, 1,2-hexanediol, phenoxyethanol, * vitamin b3, ** vitamin e, *** ceramide, ^ pro-vitamin b5
Question or comments?
800-285-5170Shipping details
Estimated ship dimensions: 1.73 inches length x 2.94 inches width x 5.52 inches height
Estimated ship weight: 0.5 pounds
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: What are the ingredients?
submitted by DP - 8 months ago
A: To learn about our product's ingredients, please visit smartlabel.org.
submitted byOlay - 8 months agoBrand expert
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Guests are saying
The Olay Complete Daily Facial Moisturizer with SPF 40 has received mixed reviews. While many guests appreciate its moisturizing properties, matte finish, and lack of fragrance, a significant number have reported eye irritation when applied near the eyes. The product is praised for its effectiveness on sensitive skin and its ability to blend well under makeup. However, the thick texture and potential for eye irritation are notable concerns.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 663 reviews
effectiveness: 2.89 out of 5
quality: 2.53 out of 5
value: 2.58 out of 5
14% would recommend
28 recommendations
Burning, runny eyes
1 out of 5 stars
Jo - 7 days ago
originally posted on olay.com
I bought this thinking it was the same moisturizer I have used for decades with a little more sunscreen. The ingredients are all different and the first time I used it my eyes burned and watered all day. I cannot use it at all. Waste of money.
1 reply from Customer Care team - 7 days ago
Thank you for your feedback on Olay Complete Daily Facial Moisturizer with Sunscreen SPF 40. We certainly appreciate your loyalty to our products. However, we are sorry to hear of your experience. This is not something we would expect. Rest assured we are sharing your comments with our Health & Safety Team. Please know all of our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some consumers may have personal sensitivities that make them unable to tolerate a particular ingredient or formulation. If you haven’t already, we recommend that you discontinue using the product. Our team would love to learn more about your experience. Please give us a call at (800) 285-5170 or email us through our Contact Us page.
Amazing product
5 out of 5 stars
Thumbs up graphic, would recommend
Jaz - 14 days ago, Verified purchaser
It absorbs quickly and doesn’t leave a sticky and greasy film or feeling on your skin. It applies great under makeup, doesn’t pill and since it absorbs and sinks into your skin easily. I love this and would repurchase again and again!
Greasy and irritating
1 out of 5 stars
Thumbs down graphic, would not recommend
Allison - 16 days ago, Verified purchaser
I’ve been using the spf 15 version of this for 15+ years; decided to try this and HATE it. It’s thick, greasy, and burns the fk out of my eyes if I accidentally get some in them, even hours after putting it on.
1 reply from Olay team - 13 days ago
Your loyalty has been more than appreciated and we are glad you got in touch with us about our Olay Complete+ Facial Moisturizer with SPF 40. We'd like to express our deepest of apologies for the experience you had. What you've shared has been greatly unexpected and we want to assure you that we will be reporting this to our Health and Safety team, the rest of our Olay team, and our Quality Assurance team. Safety is our highest priority and we have tested our products thoroughly, ensuring they are safe when used as directed. Still, we understand that some consumers may have personal sensitivities towards specific ingredients or formulations. If you have not already done so, we do recommend you discontinue from using the product. The greasiness may be a result of too much product being used. With your next moisturizer, try using less than you normally would, and see if that makes a difference for you. We would like to assist you further. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.
Eye irritation
2 out of 5 stars
jaa - 2 months ago
originally posted on olay.com
I really wanted to like this product, however as some other reviewers mentioned, I’ve had uncomfortable eye irritation after a few hours of applying. (This happened more than once.)
1 reply from Customer Care team - 1 month ago
We appreciate you for getting in touch about our Olay Complete Daily Facial Moisturizer for Sensitive Skin with SPF 40. It warms our heart to hear that you were excited about trying the product. However, we are truly saddened that you experienced some irritation in your eyes. That's definitely not the kind of results we want for any of our consumers and we understand that this may have been frustrating. So we can be sure your comments get the attention they deserve, we would like to gather some additional details. All that you share will be handled with our Health and Safety team and the rest of our Olay team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. So we may better assist you, please write to us through our Contact Us page.
Dislike the new formula
3 out of 5 stars
Thumbs down graphic, would not recommend
MollyBC - 2 months ago, Verified purchaser
I’d been using the SPF 15 version off and on for years and it was great. This version is thicker and stings my skin. Not in a rash-inducing way, but in a can’t-wait-to-wash-it-off way. Not ideal for sensitive skin in my experience. I’m going to try another brand and thoroughly read the reviews before purchasing.
1 reply from Olay team - 2 months ago
Thank you for getting in touch about our Olay Complete + Daily Facial Moisturizer with SPF 40. We value your loyalty and would like to express how disappointed we are to hear about your more recent experience. Please know that this isn't the kind of news we expect to hear from our consumers and we understand how this may have been frustrating. You can be sure that we are addressing this with our Health and Safety team as well as the rest of our Olay team. We'd like to also share that this product is different from our Complete with SPF 15. This is not a reformulation of the product you love so please know that our Complete SPF 15 is still available to purchase. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.
Eye Irritation
2 out of 5 stars
Lizzie - 2 months ago
originally posted on olay.com
I do like the way this moisturizer goes on under makeup and appreciate the higher SPF but there is a big problem with eye irritation. I am careful not to get in my eyes but still burns and causes light sensitivity for hours after using.
1 reply from Customer Care team - 2 months ago
Thank you for reaching out about our Olay Complete + Daily Facial Moisturizer for Sensitive Skin with SPF 40. While we are glad that the product applies nicely under your makeup and that you enjoy the SPF ingredients, we are saddened to hear that your eyes were burned and you found them to be sensitive to light for a while. We understand how upsetting this can be and it's definitely not the kind of experience we expect any of our consumers to have. We want your comments to get the attention they deserve and to do so, we'd like to gather some additional information. You can be sure that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. So we may better assist you, please write to us through our Contact Us page.
Eye Irritation
2 out of 5 stars
Lizzie - 2 months ago
originally posted on olay.com
I do like the way this moisturizer goes on under makeup and appreciate the higher SPF but there is a big problem with eye irritation. I am careful not to get in my eyes but still burns and causes light sensitivity for hours after using.
1 reply from Customer Care team - 2 months ago
Thank you for reaching out about our Olay Complete + Daily Facial Moisturizer for Sensitive Skin with SPF 40. While we are glad that the product applies nicely under your makeup and that you enjoy the SPF ingredients, we are saddened to hear that your eyes were burned and you found them to be sensitive to light for a while. We understand how upsetting this can be and it's definitely not the kind of experience we expect any of our consumers to have. We want your comments to get the attention they deserve and to do so, we'd like to gather some additional information. You can be sure that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. So we may better assist you, please write to us through our Contact Us page.
Stings my eyes
1 out of 5 stars
Thumbs down graphic, would not recommend
Stings my eyes - 2 months ago
Have used Oil of Olay with 15 spf for many years. This burns my eyes. I was careful today to not get near my eyes, but still burns.
1 reply from Olay team - 2 months ago
We appreciate you for getting in touch about our Olay Complete + Daily Facial Moisturizer for Sensitive Skin with SPF 40. We are so sorry to hear that your eyes were burned. That's definitely not the kind of experience we want or expect for any of our consumers and we understand that this may have been devastating for you. Please know that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do ask that you discontinue your use of the product. So we can better assist you, we ask that you please give us a call at (800) 285-5170 or email us through our Contact Us Page.
Burns eyes
1 out of 5 stars
Thumbs down graphic, would not recommend
Ashn702 - 2 months ago, Verified purchaser
Burns eyes needs to be a mineral sunscreen.
1 reply from Olay team - 2 months ago
Thank you for taking the time to share your thoughts on our Olay Complete + Lotion with SPF 40. We are so sorry to hear about what happened. Please know that this is not the experience we intended for our consumers, and we definitely understand your concern. We can assure you that we are sharing your report with our Health and Safety Team and the rest of our Olay Team. While all of our ingredients have been evaluated for their safety and effectiveness when used as directed, we do understand that some of our consumers may have personal sensitivities that might make it challenging to use a specific ingredient or formulation. We recommend that you discontinue all use of this product and reach out for further assistance. Whenever you have the time, give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.
I loved it.. but it burns my eyes 😭
4 out of 5 stars
Thumbs up graphic, would recommend
Tara H - 2 months ago, Verified purchaser
I love my skin after using this.. but it hurts my eyes so bad. I had great results, and I thought my eyes burning were just my allergies.. I really love this spf 😆. I can't use it on my face but will use it on the rest of my body....... I did see a video on instagram, where a woman. Said to avoid your eyes burning from spf, to try using setting powder after spf sets for 15 minutes. That works!!! But sometimes I don't have that extra time to wait. 🙃🥰
soothing non greasy
5 out of 5 stars
shay - 2 months ago
originally posted on olay.com
I love the texture of the sunscreen. It does tend to sting my eyes at times, but the container is terrible. You can't even squeeze out the product. Please change the packaging.
Allergic reaction
1 out of 5 stars
Sue 25 - 2 months ago
originally posted on olay.com
I bought this last month when my daily moisturizer with 15 SPF ran out. I have used the 15SPF moisturizer for years and loved it. After several days of SPF40 and burning, watery eyes, I stopped using it and my eyes were fine. Ouch!
1 reply from Customer Care team - 2 months ago
Thank you for being a loyal user of our Olay products and for taking the time to share your experience with our Olay Complete Daily Facial Moisturizer with Sunscreen SPF 40. We sincerely apologize for the issues you faced while switching products. This isn’t the experience we want for our customers, and we’ll be sure to pass on your feedback to our Health and Safety Team, as well as the rest of the Olay Team. While we thoroughly test all of our ingredients for safety and efficacy, we understand that some individuals may have unique sensitivities to certain ingredients or formulations. We recommend discontinuing use of this product and reaching out for further assistance. Whenever you get a chance, please give us a call at (800) 285-5170 or send us an email via the Contact Us page on our website.
Caused severe eye irritation
1 out of 5 stars
MaxD - 2 months ago, Verified purchaser
The product caused severe eye stinging and burning. I did not get it in my eyes - just put it on my face.
1 reply from Olay team - 2 months ago
Thank you for reaching out and sharing your feedback on our Olay Complete + Lotion with Sunscreen SPF 40. We're truly sorry to hear about your experience, and we would like to help you. This is certainly not the kind of experience we aim to provide our consumers. We're taking your report seriously and will be passing it along to our Health and Safety Team, as well as our entire Olay Team. While we ensure that all of our ingredients are thoroughly tested for safety and effectiveness when used as directed, we understand that some individuals may have unique sensitivities or may struggle with a specific ingredient or formulation. We recommend that you stop using the product and reach out for further support. When you have a moment, please give us a call at (800) 285-5170 or send us a message through the Contact Us section of our website.
Burns around eyes area, stings eyes, watery eyes all day till wash off.
1 out of 5 stars
Thumbs down graphic, would not recommend
KittyMama - 3 months ago, Verified purchaser
Sting eyes, eyes burns and water until you double cleanse to get this off my face. I place this 1 inch away from eyes and still stings/burns. I will forever now use mineral sunscreen because this is horrible. It is not for sensitive skin. I will return because I cannot use it on face or atleast 3 inches away from eye area. What's the use if I only apply from nostrils to chin. I can't even put on forehead as it still stings eyes.
1 reply from Olay team - 3 months ago
Thank you for getting in touch about our Olay Complete + Daily Facial Moisturizer for Sensitive skin with SPF 40. We're truly sorry to hear that you experienced burning and stinging in and around your eyes, causing them to water. That's truly not the kind of news we want to hear from any of our consumers and we can only imagine how frustrating this may have been. Please know that this will be handled with our Health and Safety Team and the rest of our Olay team. We would also like to gather some additional information. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.
Burning/watery eyes
1 out of 5 stars
Lori - 3 months ago
originally posted on olay.com
I have used this product for years, but latest bottle has been burning my eyes and making them water so much that my tears are washing the product away.
1 reply from Customer Care team - 3 months ago
Thank you for sharing your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We’re truly sorry to learn that it has caused discomfort by burning your eyes and making them water. This is certainly not the experience we wish for any of our consumers. Please rest assured that we will pass along your feedback to our Health and Safety Team as well as our Olay Team. While all ingredients in our products are assessed for safety and effectiveness when used as directed, we understand that some individuals may have unique sensitivities to certain ingredients or formulations. We recommend you stop using this product immediately and reach out to us for further assistance. It might interest you to know that we offer several products within the Olay Complete lineup. Specifically, our Olay Complete + Daily Facial Moisturizer with Sunscreen SPF 40 Sensitive was launched in January 2024. Since you mentioned using this product for several years, it’s possible you were using a different variant. We would love to discuss this further and help you out. Whenever it’s convenient for you, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.
BURNS
1 out of 5 stars
Thumbs down graphic, would not recommend
MR - 3 months ago, Verified purchaser
I should have read the reviews first. I just looked at overall reviews and they looked good. Wow! No amount of flushing is getting this out of my eye. My eye has been burning for a couple of hours now. Unbelievably uncomfortable. I’m returning this. Should not be allowed.
1 reply from Olay team - 3 months ago
Thank you for reaching out about our Olay Complete+ Daily Facial Moisturizer for Sensitive Skin with SPF 40. We are so sorry to hear that you had burning in your eyes. We understand how upsetting this can be and it's definitely not the kind of experience we expect any of our consumers to have. We want your comments to get the attention they deserve and to do so, we'd like to gather some additional information. You can be assured that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.
Buring EYES
1 out of 5 stars
Burningeyes - 4 months ago
originally posted on olay.com
Changed the formula and BURNS the eyes! I have used this 30+ years with no issues! Please for the LOVE change it back!!
1 reply from Customer Care team - 3 months ago
Thank you for taking the time to share your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We're truly sorry to hear about your experience, and we completely understand your concerns. Please rest assured that we are passing this information along to our Quality Assurance Team as well as the rest of our Olay Team. While we carefully assess all of our ingredients for safety and effectiveness, we recognize that some individuals may have unique sensitivities that could affect their use of certain products. We suggest you discontinue using this moisturizer and reach out for further assistance. Whenever you have a moment, please feel free to call us at (800) 285-5170 or send an email through the Contact Us page on our website.
Awful!
1 out of 5 stars
Kim - 4 months ago
originally posted on olay.com
I thought I was buying the Olay Complete for sensitive skin SPF 15 that I have used for years, but instead got the SPF 40. The containers look just alike. I cannot use this product, it burns my eyes for hours.
1 reply from Customer Care team - 4 months ago
Thank you for sharing your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We sincerely apologize for any confusion and are truly sorry to hear about your situation. This is certainly not the experience we strive to provide, and we fully understand your concerns. Please rest assured that we are passing this information along to our Health and Safety Team and the broader Olay Team. While all our ingredients are thoroughly evaluated for safety and effectiveness when used as directed, we recognize that some consumers may have individual sensitivities to certain ingredients or formulations. We recommend that you stop using this product and reach out to us for further assistance. When you have a moment, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.
Lotion with suncreen
3 out of 5 stars
Thumbs down graphic, would not recommend
Holly - 4 months ago, Verified purchaser
It has a thicker consistency and clumps a bit when applying makeup over it.
1 reply from Olay team - 4 months ago
Thank you so much for sharing your thoughts about our Olay Complete+ Daily Facial Moisturizer with Sunscreen SPF 40 for Sensitive Skin! We're really sorry to hear that the consistency felt a bit too thick and made application difficult for you. That's definitely not what we want for our valued customers! We appreciate your feedback, and we’ll make sure to pass it along to our Quality Assurance Team and the rest of the Olay Crew. Sometimes, a product's consistency can change if it's been exposed to extreme temperatures, so we recommend storing it in a cool, dry place to keep it just right. Also, “pilling” can happen for various reasons. Make sure you’re applying it to clean, dry skin, and maybe try using a little less next time. Gently patting it on can also help! If you continue to have trouble, it might be worth exploring some of our serums instead. At Olay, your satisfaction means the world to us, and we want to ensure you have the best experience possible. If you have any more questions or need assistance, don’t hesitate to reach out! You can give us a call at (800) 285-5170 or drop us an email through the Contact Us page on our website. We're here to help!
Terrible reformula
1 out of 5 stars
Pat - 4 months ago
originally posted on olay.com
I have been a customer of Olay for over 40 + years (age 71) using the Olay Complete Sensitive SPF 15. This re formula of the product is terrible. Stings my face, burns my eyes and way too thick. will never buy again.
1 reply from Customer Care team - 4 months ago
Thank you for being a loyal Olay consumer for so long; we genuinely appreciate you taking the time to share your feedback on our Olay Complete Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We’re truly sorry to hear about your experience, especially since the product felt too thick for you. Please rest assured that we don’t want any of our customers to feel this way. We’ll be passing your comments along to our Health and Safety Team and the rest of the Olay group. While all of our ingredients undergo thorough evaluation for safety and effectiveness when used as directed, we understand that some individuals may have specific sensitivities or react differently to certain ingredients or formulations. We suggest discontinuing use of the product and reaching out for further assistance. We’d like to clarify that our Olay Complete SPF 40 is a new offering and not a reformulation of the Olay Complete SPF 15. We apologize for any confusion this may have caused. The good news is that the Olay Complete Sensitive SPF 15 is still available, and you should be able to find it at your local retailer. Whenever you have a moment, please feel free to give us a call at (800) 285-5170 or reach out to us through the Contact Us page. We are here to help!