Herbal Essences Classic Hydrate - Coconut Water & Jasmine Moisturizing Shampoo and Conditioner Set - 27 fl oz: Daily Use, Vegan Formula
$12.99 ($0.48/fluid ounce)See 1 deal for this item
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Guests are saying
Guests are thrilled with the herbal essences coconut water and jasmine shampoo and conditioner, praising their ability to leave hair feeling soft, clean, and manageable. The delightful scent, reminiscent of a tropical garden, adds to the overall experience. While many appreciate the clarifying properties, some guests noted that it can be drying for certain hair types. Overall, this product is celebrated for its effectiveness and pleasant fragrance, making it a popular choice for hair care.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 250 reviews
77% would recommend
9 recommendations
1 out of 5 stars
5 March, 2026Verified purchase
Gave me dandruff
I never had dandruff after using this i had dandruff i was in shock. Returning
1 reply from Herbal Essences team - 28 days ago
Thank you for reaching out about our Herbal Essences Hydrate Coconut Water Shampoo and Conditioner. We're sorry to hear that you seemed to develop some dandruff. That's not the kind of experience we want our consumers to have and we understand that this may have been frustrating. We'll be sure to have this addressed with the rest of our team. We'd like to express that none of our hair care products can cause dandruff or make it worse. Changes in diet, hormonal changes, stress and general poor health can cause dandruff. A flaky, itchy scalp may not always be dandruff. Flaking could be residue from a build-up of hairsprays or other grooming products. We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.
2 out of 5 stars
7 February, 2026
originally posted on herbalessences.com
Bad New Formula!
It sticks in the hair like glue. I pulled hair out trying to comb through it wet with this conditioner. I’ll be diluting it in the future. The old formula (blue) was a constant on my bathroom shelf, but unless dilution does the trick, I’ll be looking for a new conditioner soon. Also, it hasn’t escaped my notice that the new bottle is OPAQUE. How about going back to clear bottle so we can see how much is left?
1 reply from Customer Care team - 2 months ago
Thank you for your feedback on Herbal Essences Shampoo and Conditioner Set for Dry Hair with Coconut Water. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We will share your comments with the rest of our team. The product sticking to the hair could be caused by using too much of the product or using a product that is not suitable for your hair type or needs. We suggest brushing your hair before washing to see if this helps. Regarding the packaging, we put a lot of effort into research and testing to create features we think you’ll love, but we understand that everyone has different preferences. Thank you for sharing your feedback. We’ll make sure to pass your comments along to our team for future improvements. We truly appreciate your input! Please feel free to give us a call at 1-855-236-3327 or email us through our Contact Us page for further assistance.
5 out of 5 stars
Thumbs down graphic, would not recommend
24 January, 2026Verified purchase
(no review title)
leaves my hair with so much moisture and manageable loving how shiny and healthy my hair looks 😍
5 out of 5 stars
Thumbs up graphic, would recommend
22 January, 2026Verified purchase
(no review title)
Smells good
5 out of 5 stars
Thumbs up graphic, would recommend
14 January, 2026Verified purchase
(no review title)
Smells amazing and leaves hair super soft
3 out of 5 stars
Thumbs up graphic, would recommend
14 November, 2025Verified purchase
Coconut water mix up
I like it but it’s not the right one for my hair I need the coconut milk shampoo and conditioner the one I bought water just drys and frizz my hair more plus my scalp got itchy
1 reply from Herbal Essences team - 5 months ago
Thank you for sharing feedback on our Herbal Essences Hydrate Coconut Water Shampoo and Conditioner. We'd like to apologize for your recent experience. What you've shared here has been unexpected and we are sure it may have been a bit disappointing. Please know that we will be addressing this with our Health and Safety team as well as the rest of our Herbal Essences team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. Also, it sounds like what you've used wasn't the best product for your hair type as dry and frizzy hair is usually a sign that it hasn't been conditioned well enough. For a better experience, we recommend trying a product with a richer formulation. We would love to offer some suggestions. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.
5 out of 5 stars
Thumbs up graphic, would recommend
14 November, 2025Verified purchase
(no review title)
I love the smell of this shampoo and conditioner! It leaves my hair feeling incredibly soft, smooth, and shiny. Definitely a favorite!
5 out of 5 stars
Thumbs up graphic, would recommend
25 October, 2025Verified purchase
(no review title)
Makes my hair really soft and freshen
1 out of 5 stars
21 October, 2025
originally posted on herbalessences.com
Ingredient scam
First off I started getting allergic reactions when I turned 45. Went and had test done and it came back with a bunch that my body reacted too. One of them is an ingredient that is used in a bunch of soaps. From that point on my and myself always look at the ingredients in products before we purchase it. I've had no problems for seven years until now. My wife bought this a few weeks ago and I started using it. After about a week I got chapped lips, which was odd because I very seldom have them. Then after about week I started getting rashes and whelps on my face. Went and saw a couple of different doctors, both said it was some type of allergic reaction but no one knows from what. So I started researching on the products I use. This product doesn't have it listed on the bottle as an ingredient but when you get online there are two ingredients I can't use. Now I'm in my fourth week of this crap going on and its been three days since I figured it out. I'm going to OD on Benadryl as often as I have to take it. Been on two different rounds of steroids and it'S not letting up I've got a couple of different friends that are lawyers and are chomping at the bits to sue.
1 reply from Customer Care team - 5 months ago
Thank you for your feedback on Herbal Essences Hydrate Coconut Water & Jasmine Shampoo. We are sorry to hear about your experience. Your report is unexpected and we will certainly share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page to help our team learn more about your experience.
5 out of 5 stars
Thumbs up graphic, would recommend
11 August, 2025Verified purchase
Great on my hair!
I love how well this de-tangles my hair and makes it soft. I have very thick hair so when I find a product that actually makes it manageable it’s a miracle. The smell is wonderful which is also a big deal to me because there are so many products that I can’t stand due to their off putting scent. This one is very light, tropical coconut that sticks with my hair. My only gripe is the price point on all Herbal Essence products and seemingly more and more hair and body wash. $12 for this pack is a good deal, but when you buy the shampoo and conditioner separately it’s like $20! That’s too much. I remember when this stuff was affordable. I try to find these double packs whenever possible.
5 out of 5 stars
Thumbs up graphic, would recommend
31 May, 2025Verified purchase
Buy it!
After having kids I STRUGGLE with shampoos and conditioners that just make my scalp itch so bad and bumps. This is one of the only kinds of shampoo and conditioner I can use without ANY irritation! It’s a must!
3 out of 5 stars
9 March, 2025Verified purchase
Yes and no
It does smell and work great! I love the shine and way it detangles my hair. However…..it’s caused some kind of itchy rash/bumps on my scalp so I have to stop using :( I’ve never had this issue before, and it doesn’t happen for some others but maybe if you have dry/sensitive skin just be cautious :)
1 reply from Herbal Essences team - 1 year ago
Thank you for getting in touch about our Herbal Essences Hydrate Coconut Water Shampoo and Conditioner. We're so glad that you enjoyed the product's fragrance and that you got great results with your hair. However, we are deeply saddened to hear about the condition your scalp was left in. That's truly not the experience we want for any of our consumers and we can only imagine how frustrating this may have been. In order for your comments to get the attention they deserve, we'd like to gather more information. Please know that every detail shared will be reported to our Health and Safety Team and the rest of our Herbal Essences Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. Please, when you have the time, give us a call at 1-855-236-3327 or email us through our Contact Us Page.
2 out of 5 stars
Thumbs down graphic, would not recommend
13 February, 2025Verified purchase
Breakage!
Gave this 2 stars only because of the scent. However, in reality, this shampoo lathered well but it made my hair super grippy and not smooth, before it was conditioned. After conditioning, i lost more hair than usual in the shower. Brushing when i got out of the shower, i noticed more hair fall as well. When my hair was dry and i flat ironed it, it was so staticky and was somehow poofy and frizzy (and i flat iron on 450°f and it is usually pin straight). I can see way more fly aways than i did before using this due to breakage. I will be returning this asap. Not good.
1 reply from Herbal Essences team - 1 year ago
Thank you leaving this review on our Herbal Essences Coconut Water Hydrating Shampoo and Conditioner. We're also sorry to know you felt like you experienced hair loss and breakage after using the conditioner. It's important to know that losing between 50 and 100 hairs a day is considered normal. Hair goes through a natural growth cycle where each hair grows, falls out, and is replaced by a new one. Combing, brushing, and shampooing can help remove hair that is about to fall out, making space for new hair to grow. As far as the fizzy and damaged feeling you may not be using the correct version for your hair type. Hair can look frizzy or dry if it is not conditioned enough. Tips: Try a richer conditioner. Try using a conditioning treatment 2 or 3 times a week. Leave the conditioner on for up to 5 minutes. Use more conditioner on the ends of your hair, which does not get enough of the natural oils from your scalp. Try using a leave-in conditioner instead of one you rinse out. If you haven’t already, we recommend you discontinue using the product. We would like to learn more about this so at your earliest convenience please give us a call at 1-855-236-3327 or send an email through our Contact Us page.
5 out of 5 stars
3 November, 2023
originally posted on herbalessences.com
Best Shampoo and Conditioner Ever
I bought these products on a whim and they are by far the best products I've used on my hair. Normally every 3 months I would need to switch brands for a while to fall in love with my silver hair again but not anymore! They make my hair soft and able to style...great hair days ahead!
5 out of 5 stars
23 December, 2022
originally posted on herbalessences.com
Amazing
I've used expensive shampoos and the cheap ones, this is the best yet!! My hair has never been so healthy or soft! Love it and my new favorite with the conditioner.
4 out of 5 stars
4 November, 2022
originally posted on herbalessences.com
Romantic Heavenly Tropical Scent
The scent is absolutely so beautiful and smells really good. It’s tropical, light sweet floral jasmine, feminine, coconut fruity, and overall a strong but light scent. Like I walked through a garden and passed by jasmine flowers while drinking coconut water. And it’s sunny outside. This shampoo is a clarifying shampoo for sure. It takes every bit of oil and dirt and dust and product build out of my hair. But it leaves my hair super squeaky clean and dry. Leaves my scalp really dry but not flaky. More than the smoothing Rose Hips one which is always my go-to. And i also lose a lot of hair in the shower from this line and the days in between showers. A follow up with the conditioner of this line is an absolute must for adding back that hydration! The only thing I don’t like about the conditioner is it’s really foamy when working it in my hair (squish to condish). I always make sure there’s no shampoo residue too. My hair feels lighter, has a lot more volume at the roots, and my hair is left feeling soft, shiny, but a little dry in places. I have 2b/2a/3a wavy curly hair. This gives me that beachy waves 2b/2a look effortlessly without stylers. I add 100% argan oil as a leave-in after shower on wet hair so it’s hard to tell if that is added shine too.
3 out of 5 stars
29 October, 2022
originally posted on herbalessences.com
An Honest Review
The fragrance of this coconut water and jasmine shampoo/conditioner is quite lovely and nice. It smells good and light. The jasmine floral fragrance is subtly light and the coconut water adds some sweetness. And my hair smells clean. This shampoo/conditioner made my hair fall out A LOT in the shower… like shockingly. That’s so upsetting to me. Upon drying, my hair feels light, more fluffy, a bit shiny, more volume to my waves/curls (with no stylers) and soft but a bit frizzier than usual and some areas of my hair are a bit wiry and rough/crispy and dry. It’s a mixture of things. Also, something I noticed in the shower is the conditioner gets a bit foamy. I have mixed feelings about this line. Ideally, I love Herbal Essences.
3 out of 5 stars
12 February, 2022
originally posted on herbalessences.com
It’s not techcially chemically free!
I really love this shampoo, but I recently found out about the chemicals they put in our skin care and anything PEG, EDTA are not good for the body.
1 reply from Herbal Essences team - 4 years ago
We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. Safety is at the heart of everything we do. Before we market a new product, we go beyond regulatory compliance by ensuring every product’s safety through our additional four-step, science-based process. Our approach uses the same process as regulatory agencies around the world. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.
5 out of 5 stars
24 June, 2021
originally posted on herbalessences.com
coconut heaven
I would like to try this product out, will you please make it available to the UK? it sounds perfect for what I need please please please I'll buy a hundredddd <3
5 out of 5 stars
17 June, 2021
originally posted on herbalessences.com
Great Shampoo
Have used a few times now and love it! My hair usually starts looking oily the next day. With this I can go a day or two and it still feels clean and soft..Yeah!