Screen cracks not covered for warranty
I was really excited to buy this watch after researching all of the different products currently available on the market. Shipping time was almost exactly as predicted. Product looked amazing out of the box and I was able to set it up fairly quickly. I love the functionality of it, especially the sleep tracking and the mapping feature when doing exercises like walking and hiking. My biggest complaint and the reason for the 2 star rating is that within a month of purchase, the screen cracked. I don't remember bumping it on anything but as I was volunteering I checked the watch, went outside again on a very hot day and when I checked it not 2 minutes later, I could see a crack forming in the screen. It looks like I hit it on something causing the crack but I did not. When I contacted support my only option for repair was to pay half the price for a replacement one. My last watch (of a different brand) survived 10 years of use without cracking. So for this one, which was twice the price and supposedly from a better brand, to last not even a whole month is incredibly frustrating. I had to save up to buy this device so to need to pay half the price to replace it was gut-wrenching. I don't think I'll buy anymore products from this company because of this. I have bought a metal case and screen protector to put on the replacement one and haven't had any issues since. I do really like the functionality of this watch, which is just such a sham because I will never feel comfortable recommending it.