Sony WF-C700N True Wireless Bluetooth Noise Canceling In-Ear Headphones - Black

Hi JK92, We understand how frustrating it is to experience audio dropouts, especially after two years of reliable use. To address the connectivity issues in the right earbud, we recommend using the Sony | Headphones Connect app to set the "Sound Quality Mode" to Prioritize Stable Connection. This adjustment is specifically designed to maintain a steadier Bluetooth link in environments with potential interference. If the issue persists, we suggest initializing the headset to restore factory settings. This process resets the internal software and often resolves sync issues between the earbuds. The step-by-step instructions can be found in our official Help Guide here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html Should the connection continue to cut in and out after these steps, please contact our technical support team for further assistance. We are available to help through our support portal at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Regards, Dominick

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C700N. Yet, we're sorry to learn that you're facing an issue with the noise-cancelling function. To enhance your experience with noise-cancelling, try the steps here and test again: https://cutt.ly/etUfXWZ7 If the issue remains, you can try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/JtUgosL1 2. Reset the headset by following the steps here: https://cutt.ly/KtUgoFdy 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/ktUgo9BY Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Ismail @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C700N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WF-C700N. Yet, we're sorry to hear that the noise cancelling feature didn't meet your expectations; this is not the norm, as we strive to deliver the best quality possible. If the noise-cancelling effect is not sufficient, try the steps here and test again: https://cutt.ly/xtlbk4W9 If the issue remains, follow the below steps: 1- Update the headset by following the steps at this link: https://cutt.ly/CrjGMM1o 2- Reset the headset: https://cutt.ly/ArjGN57t 3- Initialize your headset: https://cutt.ly/UrjGMbci It's worth mentioning that the design of the headset is crafted to provide a balance of durability, and aesthetics. Also, it's constructed using high-quality, lightweight materials that ensure comfort during extended use. Furthermore, we appreciate your feedback regarding the design of the earbuds; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C700N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, we appreciate your feedback regarding the size of the headset, and regarding the remaining battery charge while the units are inside the charging case; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C700N, and happy with the quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with the displayed battery percentage. Make sure to check the remaining battery charge of your headset following the correct steps at this link: https://cutt.ly/ltqBxYUT If the issue remains, try the steps below and test again: 1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case. 2. Try connecting the headset to different devices. 3. Make sure the Sony Sound Connect app is updated to the latest version using the Google Play Store or the App store. 4. Restart the device being connected, such as your computer or smartphone. 5. Delete the Sony Sound Connect app, then reinstall it. 6. Update the headset to the latest version using this link: https://cutt.ly/RtqBc0yT 7. Reset the headset by following the steps here: https://cutt.ly/mtqBc6iH 8. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/YtqBvsE9 Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK