Bose Ultra Open-Ear True Wireless Bluetooth Open Earbuds

Hi Maria. Thank you for sharing your experience, and we're sorry to hear about the inconvenience. It sounds like the item you received may not be an authentic Bose product. Genuine Bose items should feature clear branding and work seamlessly with the Bose app. We recommend contacting the retailer to confirm the product’s authenticity. To avoid this in the future, we suggest purchasing directly from the official Bose website or authorized resellers. If you need help placing an order, feel free to contact us at http://bose.life/globalsupport. We're always here for you! Kurt - Bose Customer Support

Hi Jim, thanks for reaching out. Unlike traditional in-ear or over-ear headphones, the Ultra Open Earbuds are designed with an open-ear fit that rests just outside your ear canal. This allows ambient sounds, like traffic, conversations, or background noise, to come through naturally. Because of this design, they aren’t intended for loud or noisy environments and may sound quieter compared to closed-style headphones that offer deeper isolation. If you're looking for a more immersive experience with stronger bass and noise cancellation, the QuietComfort Ultra Earbuds or QuietComfort over-ear headphones might be a better fit for your lifestyle. We truly appreciate your feedback, it helps others understand what to expect and helps us continue improving. Gem - Customer Support

Hi Andi, we appreciate your valuable feedback. We're glad to hear the speakers are working well for walking and gym use. By design, the Open Earbuds don’t block out the world or have noise-cancelling, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose app, that helps you hear your music evenly as your environment changes from quiet to loud and back. Hope this helps! Kurt - Customer Support

Hi Steve, thank you for taking the time to share your experience. We're truly sorry to hear that the Ultra Open Earbuds haven’t met your expectations. Your feedback is incredibly valuable and helps us improve. While the Ultra Open Earbuds are designed for open-ear comfort and situational awareness, the issues you’ve described, such as: delayed connection, uneven pairing, and app performance, are not typical and may be resolved through a few troubleshooting steps: One earbud not connecting: http://bose.life/4pYALhR Delayed app connection: http://bose.life/4q0UPQE Low audio output: http://bose.life/3KYYLkF These steps should help get your earbuds working properly again. Daisy - Bose Customer Support

Thank you for sharing your feedback. It’s great to hear that you find the sound quality and comfort better than the knock-off versions you've tried. To improve Bluetooth connectivity, keep your devices close, ideally within 10 meters, and avoid obstructions like walls or metal. Minimize interference from other wireless devices such as Wi-Fi routers or microwaves. Make sure both your Bluetooth device and your phone or computer have the latest updates. If issues persist, try removing and re-pairing the device, or perform a full reset to clear any connection glitches. The Bose Ultra Open Earbuds offer up to 7 hours of battery life with Immersive Audio off, 4 hours with it on, and 3 hours when both Immersive Audio and Auto Volume are enabled. The fully charged case adds up to 19.5 hours of extra playtime. If you're having some Bluetooth connectivity issues, here's a troubleshooting guide that can help you: http://bose.life/3IIpQbh For battery concern, here's a helpful tips and guide: http://bose.life/46K4phP Jelyn - Customer Support

Hi Marty, thank you for sharing your feedback. We’re glad to hear you appreciate the compact size and stylish design of the Bose Ultra Open Earbuds. We're sorry, however, that the sound quality didn’t meet your expectations. These earbuds are designed to offer a unique blend of open-ear innovation, immersive audio, and all-day comfort. Their cuff-like fit keeps your ears open to ambient sounds while OpenAudio technology delivers rich, personal listening. You can also customize your experience through the Bose App, adjust EQ settings, switch listening modes, connect with select Bose devices, and stay updated for the best performance. Here's a helpful link that may assist in improving the audio quality: https://bose.life/46BcJ3m Sophie - Customer Support

Hey Diana, thanks for sharing your experience! We're glad to hear the Ultra Open Earbuds stay secure during active use and that the noise cancelling works well for you. We're sorry to hear about the call quality and volume concerns. We want you to get the best out of your earbuds. To help improve your experience, here are a couple of quick guides: Microphone picks up sound poorly - http://bose.life/4puAJOf Low audio - http://bose.life/47MNkpR Daisy - Bose Customer Support