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Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black - 2 of 4Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black - 3 of 4Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black - 4 of 4
Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black - 1 of 4

Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black

$699.99

In Stock

Eligible for registries and wish lists

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At a glance

About this item

Highlights

  • First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time.
  • With Matrix Clean, the robotic vacuum cleans in a precision matrix grid taking multiple passes over dirt and debris delivering 30% better carpet cleaning*(*vs. RV2610WD single pass tested on level loop sand).
  • CleanEdge Detect uses blasts of air and corner recognition to remove debris from edges and corners pulling the debris into the cleaning path for 50% better edge cleaning*–reaching where others can’t (*vs RV2610WD with CleanEdge turned off).
  • True HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns) in the base.
  • Bagless, self-emptying base holds up to 60 days of dirt and debris. The bagless base does not require any additional purchase of disposal bags.
  • Sonic Mopping scrubs hard floors 100x per minute and for extra deep cleaning initiate Matrix Mop in the app to get 50% better stain cleaning in targeted zones (vs. RV2001WD, modified IEC 62885-6). Safe for use on all sealed hard floors including wood, tile, and laminate.
  • Self-Cleaning Brushroll digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home – engineered to pick up more hair and is anti-hair wrap.
  • 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home.
  • With powerful suction, sonic mopping, and Shark’s self-cleaning brushroll, the robot picks up pet hair and eliminates stuck-on pet messes with ease.
  • With Recharge & Resume, when low on battery, the robot can return to its base, recharge, and pickup cleaning where it left off.

Description

The Shark Matrix™ Plus 2-in-1 Robot combines an ultra-powerful vacuum with Sonic Mopping™ for a complete clean from start to finish. First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. It features Matrix Clean, which allows your robot to clean from multiple angles using a precision grid ensuring no spots are missed on all your floor types. No cleaning detail is unmet with this robot’s corner and edge cleaning, self-cleaning brushroll for pet hair, and HEPA filtration trapping 99.97% of dust and allergens into the bagless base. With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night. It creates a precise home map in the SharkClean® app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates Matrix Clean with vacuuming, mopping, CleanEdge, and self-emptying to give you the ultimate floor cleaning machine.
Dimensions (Overall): 1 Inches (H) x 1 Inches (W) x 1 Inches (D)
Weight: 1 Pounds
Features: Cordless, Pet Hair Pick-Up
Capacity (Volume): 10 Quart
Run Time: 100 Minutes
Includes: Charging Base, Cleaning Pads, Cleaning Solution
Wattage Required: 1000 Watts
Number of Speeds: 2
Bag Type: Bagless
Cleaning Path Width: 10 Inches
Recommended Surface Application: Multi-Surface, Carpet, Hard Floor, Hardwood
Filter Type: HEPA
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Installed
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 86794821
UPC: 622356591317
Item Number (DPCI): 329-00-6071
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 22 inches length x 16 inches width x 11 inches height
Estimated ship weight: 24.38 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·

Return details

This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.
Download the safety data sheet (PDF)
This document lists product hazards, safety info and any potential ill effects on human health. All info has been collected and verified by the manufacturer.

Q: How do you get it to vacuum only? Mopping is nice but not every time. There is no option for me to do one or the other, the water resevoir is empty but vac won't even entertain working while empty.

submitted by LD - 1 year ago

  • A: I am trying to figure out the same thing- the AV2610WA (Amazon verson) vs RV2610WA (retail version) seems to have a difference in the dustbin and there is no support or for the Amazon version.

    submitted byJen - 1 year ago

  • A: To use this without the mop option, remove the reservoir from the robot.

    submitted bySharkNinja Product Expert - 1 year ago
    Brand expert

Q: Will it run on 5 GHz internet modem?

submitted by Jane - 2 years ago

  • A: We would like to let you know that shark robots require a 2.4 GHz network to complete the connection process, it will not connect to a 5GHz.

    submitted byShark Support Team - 2 years ago
    Brand expert

Q: Does this really not come with the self empty dust bin or was mine missing from the box? The product picture clearly shows it.

submitted by hgunsch2 - 1 year ago

  • A: Yes, the Matrix includes a self-emptying dust bin as part of its design. If yours was missing, please get in touch with our Shark Customer Service team at 1-855-427-5127. We're available Monday to Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET.

    submitted bySharkNinja Product Expert - 6 months ago
    Brand expert

  • A: Nevermind. The user manual said the mop\vacuum bin will not self empty but in fact it does. Manual has incorrect info.

    submitted byhgunsch2 - 1 year ago

Q: DOes this robot automatically return to the base when battery is dying

submitted by Nicole - 2 years ago

  • A: Hey Nicole. Yes, the robot vacuum is designed to automatically return to its base when the battery runs low. However, if the battery level drops too much before it can reach the dock, it may not have enough power to complete the return. In that case, the robot will need to be manually placed on the charging base to recharge.

    submitted bySharkNinja Product Expert - 6 months ago
    Brand expert

  • A: Yes, it goes back to its station to charge when battery is low and then continues where it left of when charged.

    submitted bytatiana - 2 years ago

Q: Do I have to buy one for each room in the house to get it cleaned and mopped

submitted by Daisy - 20 days ago

  • A: No, you don’t need one robot per room. Your Shark Detect Pro RV2610WA is designed to clean multiple rooms and even the whole home on its own.

    submitted bySharkNinja Product Expert - 19 days ago
    Brand expert

Q: Hello, is it okay to use with my engineered wood floors ? Also does the mop avoid getting on the carpet section

submitted by Lei - 1 month ago

  • A: Yes, the Matrix Plus Robot is safe to use on engineered wood floors, as the unit is designed for various sealed floor types. The robot can also avoid carpets while mopping using Carpet Verification in the SharkClean app, which helps ensure it stays off rugs and carpeted areas during mop mode.

    submitted bySharkNinja Product Expert - 1 month ago
    Brand expert

Q: For the mopping function, is there a certain type of soap I need to buy or does it just mop with water?

submitted by Molina Fam - 1 month ago

  • A: The Robot Matrix mops using water only. No soap, cleaners, or solutions should be added to the tank, as they can damage the robot.

    submitted bySharkNinja Product Expert - 1 month ago
    Brand expert

Q: Will this run in WPA3?

submitted by mama8081 - 2 months ago

  • A: The Shark Matrix Plus 2in1 Robot Vacuum connects only to 2.4 GHz Wi‑Fi networks, and current documentation shows that it does not support WPA3‑only networks. To use it successfully, your Wi‑Fi must be set to WPA2 or WPA2/WPA3 mixed mode, which allows the robot to connect while still keeping your network secure.

    submitted bySharkNinja Product Expert - 2 months ago
    Brand expert

Q: How loud is the matrix plus 2 when it's cleaning?

submitted by Thomas - 3 months ago

  • A: The RV2610WA uses a 26V battery pack with a battery wattage of 36Wh.

    submitted bySharkNinja Product Expert - 3 months ago
    Brand expert

Q: How difficult is it to download app to an AT&T WIFI that is 5g /2.4g smart fiber. Do I need to get in and split the two and rename them seperatly?

submitted by Andy - 4 months ago

  • A: Downloading the app on an AT&T Wi-Fi network that supports both 5 GHz and 2.4 GHz bands is usually straightforward. The RV2610WA connects over 2.4 GHz, so if your router combines both bands under one name (SSID), the app should still work without splitting them. However, if you experience connection issues, you can separate and rename the bands to ensure the vacuum connects to the 2.4 GHz network.

    submitted bySharkNinja Product Expert - 4 months ago
    Brand expert
See all questions (36)

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Guests are saying

The Shark robot vacuum and mop has garnered mixed feedback from guests, highlighting its effectiveness in cleaning pet hair and dust while also noting issues with the app and mapping capabilities. Many guests appreciate the self-emptying feature and the convenience it brings to their cleaning routine. However, concerns about reliability, battery life, and the mop function have been raised. Overall, it serves as a helpful tool for maintaining clean floors, especially for pet owners.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    3.9 out of 5 stars with 946 reviews
    30% would recommend
    62 recommendations
    2 out of 5 stars
    13 March, 2026
    originally posted on sharkninja.com
    Image

    Wanted to love

    I wanted to love this vacuum I was holding out on purchasing a robot vacuum finally did it and a month in the mop reservoir is damaged somehow and every time use it for vacuum it cracks more and more I can no longer mop with it it just leaks. I have tried to look replacement part because I really love it but parts are out of stock????
    1 reply from SharkNinja team - 14 days ago
    Hi Chels, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your Matrix Plus Robot’s mop reservoir became damaged so quickly. We understand how disappointing this is, especially when you were excited to finally try a robot vacuum and ended up loving the product. We appreciate you bringing this to our attention, and we want to take a closer look so we can explore the best options to get you back up and running. When you have a moment, please reach out to us through our support page at: https://support.sharkninja.com/contact-us Our team will be happy to review your case, check the availability of parts, and work with you to find the right solution. Sincerely, Shark Home
    Chels7184
    2 guests found this review helpful. Did you?
    3 out of 5 stars
    10 March, 2026
    originally posted on sharkninja.com
    Image

    Not worth the mopping deal on the product

    It doesnt really mop the floors puts soap on them and that it doesnt suck it up so the floors are sticky. Not a good match for doing less
    1 reply from SharkNinja team - 19 days ago
    Hi there, Thank you for sharing your feedback with us. We’re sorry to hear that your Matrix Plus 2‑in‑1 is leaving the floors sticky instead of fully mopping and drying them. We’d like to take a closer look at your unit to understand why the floors aren’t drying properly and make sure everything is working as intended. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Warm regards, Shark Home
    Unfortunately unhappy
    Did you find this review helpful?
    4 out of 5 stars
    4 March, 2026
    originally posted on sharkninja.com
    Image

    Love it!

    I bought this a month ago, to replace old one. This one gets stuck in any places the old one (shark) did not. Perplexing. I would not want to be without one of these! Makes housework amazing simple. I have 3 cats and picks up all the cat j fur.
    Kitty12345
    Did you find this review helpful?
    1 out of 5 stars
    3 March, 2026
    originally posted on sharkninja.com
    Image

    (no review title)

    The first one I received did not dock properly. It took me a month to get a new one from them although they did replace it which I appreciated. The new one has the same issue, but it’s better than before. I guess I just have to deal with the fact that it will never properly dock. The dust clip for the dust pan broke and the piece is on backorder for a month. I have not had a good experience with this product.
    1 reply from SharkNinja team - 29 days ago
    Hi there, Thank you for taking the time to leave a review. We’re truly sorry for the issues you’ve experienced with docking and for the inconvenience caused by the broken part. We understand how frustrating this must be, especially after already going through a replacement. We looked into this and do see that the part needing replacement is actually the water tank, as this assembly includes the clip mechanism that locks the dust cup into place. At the moment, the water tank is out of stock and may take approximately 2 to 4 weeks to become available again. Once the part is back in stock, you’ll receive an email notification letting you know it's available and prompting you to contact us so we can move forward with the replacement. If you need any further assistance in the meantime, please feel free to reach out to us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home
    2 in 1 robot
    Did you find this review helpful?
    1 out of 5 stars
    3 March, 2026
    originally posted on sharkninja.com
    Image

    Don’t waste your money!

    I bought this because I have several Shark vacuums and mops and love them, but this product is awful! The brush roller is stuck every other time I run it. I have an older self empty robot that I never had that issue with. Very disappointing!!
    1 reply from SharkNinja team - 28 days ago
    Hi MB, Thank you for taking the time to leave your feedback. We’re very sorry to hear about the trouble you’re experiencing with the brush roller getting stuck. We understand how disappointing this must be, especially since you’ve had great experiences with your other Shark products. Please press the link below for troubleshooting steps that may help resolve the issue: https://support.sharkninja.com/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-Self-Empty-XL-Troubleshooting-Guide-ca If you need any further assistance, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home
    MB521
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    1 March, 2026Verified purchase

    Not good

    Pieces just started breaking off and the mop part would leak before it would even start mopping
    1 reply from SharkNinja Product Expert team - 30 days ago
    Hello Stef, Thank you for taking the time to write a review. We're so sorry to hear that the Shark Matrix Vacuum doesn't work as expected. We recognize how frustrating it is when pieces break off and the mop feature begins leaking before it’s even activated. Definitely this isn't the experience we want for you, and we do encourage you to give us a call at 1-855-427-5127. We'll confirm that your Robot Vacuum is performing as it should to ensure a smooth experience while cleaning. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. Kind regards, Shark Clean.
    stef
    Did you find this review helpful?
    3 out of 5 stars
    27 February, 2026
    originally posted on sharkninja.com
    Image

    Mapping doesn’t work gets stuck everywhere

    I honestly like the idea here but for some reason will not map out my house. Maybe I’m missing something here. I wish it mopped with more solution or water whichever. The little spinning brush got ripped out because it got stuck on the corner of a towel in my bathroom. Also get stuck on room transition strips… maybe it’s just time to redo my floors but my dog pees everywhere… I need my shark to work better to clean up my yorkies pee spots lol but I would have spent more if it would do better….
    1 reply from SharkNinja team - 1 month ago
    Hi Rachel, Thank you for taking the time to leave a review. We’re truly sorry to hear about the challenges you’re having with your Shark robot from trouble mapping, to the mopping solution output, to the spinning brush getting pulled off, and getting stuck on transitions. We understand how frustrating this must be, especially when you’re relying on it to help keep up with pet messes. Your detailed feedback is incredibly helpful, and we’ll be sure to share it with the relevant internal teams. In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the mapping and performance issues you’re experiencing: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide If the issue continues after trying those steps, the final section of the guide explains how to reach our support team for additional assistance. We’re here to help make things right. Kind regards, Shark Clean.
    Rachel5987
    Did you find this review helpful?
    1 out of 5 stars
    22 February, 2026
    originally posted on sharkninja.com
    Image

    (no review title)

    I got this robot was having truble with my old one. Thought this would be better. Worked great for about a month. Then started to have teuble with it. Spent many hours of the phone with shark trying to figure out the problem. They could not figure out why its not working. And would not send me a new one. Even though its still under the warranty. Would not recommend shark robots.
    1 reply from SharkNinja team - 1 month ago
    Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your replacement Shark Matrix worked well for only about a month before issues began, and that despite spending hours on the phone, a resolution wasn’t found. We understand how frustrating and discouraging this must be, especially while the unit is still under warranty. We appreciate you sharing this experience, and we will absolutely pass your feedback along to the relevant teams internally. If there’s anything more we can do to help improve your experience, or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean.
    BFM26
    Did you find this review helpful?
    2 out of 5 stars
    22 February, 2026Verified purchase

    (no review title)

    It’s okay but not as reliable as our roomba
    1 reply from SharkNinja Product Expert team - 1 month ago
    Hi Amber, Thank you for taking the time to leave a review of the RV2610WA Shark robot. We appreciate your feedback, and we understand how disappointing it can feel when a unit doesn’t perform as reliably as expected. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1‑855‑427‑5127, Monday to Friday 9 a.m. to 9 p.m. ET, or Saturday 9 a.m. to 6 p.m. ET. Best regards, Shark Clean
    Amber
    1 guest found this review helpful. Did you?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    22 February, 2026Verified purchase

    not worth the money

    not as good as described
    1 reply from SharkNinja Product Expert team - 1 month ago
    Hello Michele, thank you for sharing your feedback on the Matrix Plus 2‑in‑1 Robot. We’re sorry to hear it hasn’t lived up to your expectations. That’s definitely not the experience we want for our customers. Your comments are important to us, and we’ll be sure to pass them along to our team. If you’d like help troubleshooting or optimizing performance, our support team would be happy to assist and see what we can do to improve your experience. You can contact us at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot
    Michele
    Did you find this review helpful?
    1 out of 5 stars
    14 February, 2026Verified purchase

    (no review title)

    Expensive for something that does not work. Less than a month in and the wheel feel off. Does not clean the entire house. Get stuck in every little thing.
    1 reply from SharkNinja Product Expert team - 1 month ago
    Hi Jennifer, Thank you for your feedback. We're truly sorry to hear about the wheel falling off and the unit getting stuck so often; we understand how frustrating that must be, especially with a product you expected to rely on. This definitely isn't the experience we want our customers to have. For further assistance, please contact our Shark Customer Service Team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind Regards, Shark Clean
    Jennifer
    Did you find this review helpful?
    5 out of 5 stars
    11 February, 2026
    originally posted on sharkninja.com
    Image

    Amazing machine

    I have had this for about a few weeks, and so far so good. I have wooden floors throughout the house, so it was definitely needed.
    DJMc
    Did you find this review helpful?
    3 out of 5 stars
    11 February, 2026
    originally posted on sharkninja.com
    Image

    Hating mopping features - vacuum was great

    We tried this a couple of times - vacuuming was good, but hating the mopping feature. We tried do many things to keep it off the area rugs when mopping and the only thing that worked was putting up barriers. Easier for me to mop myself. Returned this item. We have the robot vacuum and love it - will stick with that!
    1 reply from SharkNinja team - 2 months ago
    Hello, Thank you so much for taking the time to leave a review. Thank you so much for giving our product a try and for sharing your honest feedback. I’m glad to hear the vacuuming performance met your expectations, but we're disappointed to hear that the mopping feature didn’t work out for your home setup. We kindly invite you to reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance. Kind Regards, Shark Clean
    DD6934
    Did you find this review helpful?
    5 out of 5 stars
    Thumbs down graphic, would not recommend
    9 February, 2026Verified purchase

    (no review title)

    he a lil quirky but does the job very well
    pyroryx
    Did you find this review helpful?
    4 out of 5 stars
    6 February, 2026
    originally posted on sharkninja.com
    Image

    nice so far ??

    Nothing in the setup or in box with vacuum about the floor water solution and only mixing parts of this vacuum it 80% water 20% solution. a little more help on other parts of this would make setting it up a lot less frustrating !
    al26
    Did you find this review helpful?
    2 out of 5 stars
    30 January, 2026
    originally posted on sharkninja.com
    Image

    (no review title)

    I got my sharkmatrix this month and several times after I vacuum and it returns to the dock it doesnt always charge
    1 reply from SharkNinja team - 2 months ago
    Hi Rick, Thank you so much for taking the time to share your review. We’re truly devastated to hear about the trouble you’ve been experiencing with your Shark Matrix not consistently charging after returning to the dock. We understand how frustrating and inconvenient this must be, and we appreciate you giving us the chance to help. To get you back up and running as quickly as possible, we recommend checking out our troubleshooting guide below. It walks through a few simple steps that may resolve the charging issue: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after you’ve tried the steps in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to take a closer look and make things right. Kind regards, Shark Clean.
    rick67
    Did you find this review helpful?
    1 out of 5 stars
    27 January, 2026
    originally posted on Shark Ninja
    Image

    (no review title)

    This is the second matrix mop and vac that the water doesn’t come out . I wouldn’t recommend this product
    1 reply from SharkNinja team - 2 months ago
    Hi Carol, Thank you so much for taking the time to share your review. We’re devastated to hear that this is the second Shark Matrix you’ve had where the water isn’t dispensing properly. We understand how frustrating and disappointing that must be, and we appreciate you giving us the chance to help make things right. Please know that we’ll be sharing your feedback with the appropriate teams internally. In the meantime, we recommend using the self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-Self-Empty-XL-Troubleshooting-Guide-ca. If the issue continues after trying those steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further. Kind regards, Shark Clean CA.
    Carolcjp
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    19 January, 2026
    originally posted on sharkninja.com
    Image

    Awful

    This one does not clean very well. It leaves thing in its path and I have to go behind it with a hand vac.
    1 reply from SharkNinja team - 2 months ago
    Hi Linda, Thank you for taking the time to share this experience. A vacuum that leaves debris behind and requires you to follow up with a hand vac is incredibly frustrating, and your feedback is important to us. To help get this resolved, our team would like to take a closer look. Please reach out to us directly at: https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening and provide further assistance. Kind Regards. Shark Clean US.
    Linda2429
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    18 January, 2026
    originally posted on sharkninja.com
    Image

    Great robot vacuum! Please buy!

    The Shark 2-1 Robot mop vacuum has been incredible! The technology and ease of use is well worth every dollar. Have a large German Shepherd dog and kids. Floors are so clean now!
    Bdub483
    Did you find this review helpful?
    3 out of 5 stars
    13 January, 2026
    originally posted on sharkninja.com
    Image

    (no review title)

    I've had it a week and it has yet to complete the task without an issue. I have mapped the room and put no go areas and it still went through one and then missed a random section.
    1 reply from SharkNinja team - 3 months ago
    Hi Steve, Thank you for taking the time to share your feedback. We’re truly devasted to hear that your Shark Matrix has not been able to complete a task without issues, even after you mapped the room as a no-go area. We completely understand how frustrating and disappointing this must be, especially when it still crosses restricted zones and misses random sections.Please accept our sincerest apologies for the inconvenience this has caused. Your experience is very important to us, and we’re committed to making things right. We will share your feedback with our internal teams to help improve performance and prevent this from happening in the future. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.
    Steve206
    Did you find this review helpful?

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