Shark Stratos 2-in-1 RV2710ZE Robot Vacuum & Mop, 25+ Hands-Free Features & NeverTouch Self-Cleaning Base, 9" Cleaning Path, White
$799.99
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Guests are saying
The Shark Stratos 2-in-1 Robot Vacuum Mop offers a convenient solution for maintaining clean floors with its dual functionality of vacuuming and mopping. Many guests appreciate its ability to navigate various surfaces and its self-cleaning base, which minimizes maintenance. However, some guests have experienced connectivity issues and inconsistent cleaning performance. Overall, it is a time-saving device that can enhance your cleaning routine, especially for busy households with pets.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.1 out of 5 stars with 111 reviews
56% would recommend
23 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
1 November, 2026Verified purchase
Best purchase ever
Best decision ever. Highly recommend it. I got it almost a year ago and I love it!
5 out of 5 stars
Thumbs up graphic, would recommend
20 October, 2026Verified purchase
(no review title)
I love how ell it cleans both vacuuming and mopping. so easy to clean it when full .
1 out of 5 stars
Thumbs down graphic, would not recommend
10 October, 2026Verified purchase
Terrible product
Hasn't worked since it came out of the box. Constant connection issues despite great WiFi signal throughout my home, will just randomly disconnect even after siting on the dock. Hasn't been able to complete one cleaning cycle without just randomly stopping halfway through. Not getting stuck, just stopping, in the middle of the room. I'm good with tech and smart appliances, I have too many of them, but this thing is unusable
From SharkNinja Product Expert team
Hi Sam, Thank you for taking the time to share your review. We're sorry to hear that your robot vacuum has not worked as expected from the moment it was unboxed. We understand how frustrating it must be to experience constant connection issues despite having a strong Wi-Fi signal, and to have the robot repeatedly stop mid-clean without completing a single cleaning cycle. We appreciate you bringing this to our attention, especially given your experience with smart technology and connected devices. We understand how disappointing it is when a product designed to make life easier becomes unreliable and difficult to use instead. Your feedback is important to us and helps us improve both our products and overall customer experience. Please contact our support team on 1-877-581-7375 (Monday - Friday 9 am – 9 pm ET | Saturday 9 am – 6 pm ET), and we'll be happy to assist you further. Kind Regards, SharkNinja
26 days ago
5 out of 5 stars
5 October, 2026
originally posted on sharkninja.com
Amazing
This vacuum and mop is amazing. I love it so much.
1 out of 5 stars
27 September, 2026
originally posted on sharkninja.com
Literally doesn’t work
Doesn’t work, won’t return to dock and won’t refill automatically
From Sharkninja team
Hi there, Thanks for sharing your experience. That’s incredibly frustrating, and it’s easy to see why you’d be disappointed. When a robot vacuum won’t return to the dock or refill automatically, it takes away from the convenience and hands‑off experience you expected from the product. Having to constantly intervene or troubleshoot something that’s designed to make cleaning easier can be a real letdown. We’d recommend completing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/en-CA/article/RV2700-Series-Shark-Stratos-NEVERTOUCH-Robot-Vacuum-Troubleshooting-Guide If the issue persists after completing the recommended steps, please follow the instructions provided at the end of the guide so we can continue assisting you and review the unit further. Kind Regards, Sharkninja
1 month ago
1 out of 5 stars
8 September, 2026
originally posted on sharkninja.com
Connecting to Wi-Fi
By far, this is the worst Shark Vacuum. Having so much trouble connecting with the internet and the Wi-Fi can't find it. I'm literally five feet away from my router. This thing is nothing but a huge headache.
From SharkNinja team
Hi there, Thank you for taking the time to leave a review. We're sorry to hear that you're having connectivity issues with your robot. Kindly follow our troubleshooting guide below for further assistance. https://support.sharkninja.com/article/RV2700-Series-Shark-Stratos-NEVERTOUCH-Robot-Vacuum-Troubleshooting-Guide Kind regards, Shark Home
2 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
7 September, 2026Verified purchase
Suction Stopped Working After 5 Months
Bought this in February and by July, it stopped picking up debris or pet hair, it just spread it around. The mop is pretty good, it dispenses plenty of water for the job. I cleaned every possible thing on the vacuum to see if that was the problem with suction, sadly, it continued like before and not vacuuming anything just spreading it around. I did reach out to Shark and they sent me a brand new model, this one was out of stock, so they upgraded my model. Just received it so we'll see if the suction is better than this model. So I recommend contacting SHARK. It's a simple process through the App since it's already registered when you set it up.
From SharkNinja Product Expert team
Hi there, Thank you for your feedback. We're disappointed to hear that your Stratos stopped picking up debris effectively. This isn’t our usual standard, and we understand how frustrating this must be. We appreciate you taking the time to share your experience, and we're glad to hear that our customer service team was able to assist by providing a replacement unit. Your feedback has been noted and shared with our team as we continue to improve our products. Thank you for choosing Shark. Kind Regards, Shark Home
2 months ago
1 out of 5 stars
23 August, 2026
originally posted on sharkninja.com
Mopping Doesn't Work Well
I bought this in May 2026, I am righting this review in August 2026, three months later, and my mop function has completely quit on me. The robot isn't dispensing enough water to fully wet the pad and clean the floors. The solution that was given in the package created a white, fleshy film in the dock and water reservoir. I've contacted Shark and waiting for a response.
From SharkNinja team
Hi there, Thank you for sharing your experience with the Stratos 2-in-1 Robot. We're sorry to hear that the mopping function has stopped working properly after only three months and that the water output is no longer sufficient to effectively wet the pad and clean your floors. We also appreciate you bringing the residue buildup in the dock and water reservoir to our attention. We can understand how concerning that would be, especially when you're expecting reliable performance from your robot. We're glad you've already reached out to our support team. We'd like to help ensure this is looked into as quickly as possible and review the best available options for your unit. If you need any additional assistance, please connect with us through the link below: https://support.sharkninja.com/contact-us We appreciate the opportunity to help and look forward to working toward a resolution. Sincerely, Shark Home
3 months ago
1 out of 5 stars
22 August, 2026
originally posted on sharkninja.com
Terrible product
I bought this product and it’s junk. It doesn’t clean and it always breaks down. I hate this product is not worth the money. The navigation isn’t making any difference in how it cleans. The vacuum itself has a lot of issues with the mop plate and just generally always has something wrong.
From SharkNinja team
Hi there, Thank you for taking the time to share your review. We're truly sorry to hear that you've had such a disappointing experience with your product. We completely understand how frustrating it must be when a robot vacuum doesn't clean as expected and frequently develops faults. We also appreciate your concerns regarding the navigation performance and the issues you've experienced with the mop plate, especially when these problems impact the overall reliability and effectiveness of the unit. We understand why this has left you feeling that the product has not delivered the value you expected for the price paid. We would recommend using our self-troubleshooting support by clicking the link below, which may help identify the cause of the issues and provide the next available resolution. https://support.sharkninja.com/article/RV2700-Series-Shark-Stratos-NEVERTOUCH-Robot-Vacuum-Troubleshooting-Guide Kind regards, Shark Home
2 months ago
3 out of 5 stars
22 July, 2026
originally posted on sharkninja.com
Not great
I purchased this on April 29, 2026. Since then I have had to replace the clean water tank - I have no idea how it got 3 cracks in it after filling it twice and now the roll brush door. It cracked and no longer closes. The function of the vacuum and mop are great but the mop pad takes days to dry on it's own, the drying fan doesn't do much.
From SharkNinja team
Hi there, Thank you for taking the time to share your review. We're pleased to hear that you're happy with the vacuum and mop performance overall. However, we're sorry to learn that you've needed to replace the clean water tank due to cracking and have now experienced the brush-roll door cracking and no longer closing properly. We understand how disappointing this must be, especially given how recently you purchased the product. We're also sorry to hear that the mop pad is taking a long time to dry and that the drying function hasn't met your expectations. Your feedback is important to us and helps us improve both our products and customer experience. We recommend following the self-troubleshooting guidance below, which may help with the issues you've described. https://support.sharkninja.com/article/RV2700-Series-Shark-Stratos-NEVERTOUCH-Robot-Vacuum-Troubleshooting-Guide Kind regards, Shark Clean
4 months ago
1 out of 5 stars
17 July, 2026
originally posted on sharkninja.com
Not what they say
I bought this excited because its new and it did the mopping and vacuum but i kept wondering why it seemed as if my rug was getting darker so i took a video with this running on my rug and then in that sam video i used the carpet rake and couldnt believe the hair i picked up!! Watch all of the video and because its been over the 30-60 days i cant return it!! Smh i just wish i realized it sooner but i trusted that it was doing what it was supposed to be doing. The mopping is fine. I hate to vacuum so i bought this but id rather have my duo clean back but it stopped working but it lasted almost 10 yrs then i bought the stick vacuum and it lost its suction. Ive used shark and ninja FOREVER!! Please dont let your products go down i hope you keep the worth but not much luck for me.
From SharkNinja team
Hi there, Thanks for taking time to leave your review. We're sorry to hear the robot vacuum hasn't met your expectations, especially as a long-time Shark and Ninja customer. We understand how disappointing it must have been to feel the rug wasn't being cleaned as expected after trusting the unit to do the job. If you're using the Shark Stratos Robot, we'd recommend checking for any blockages in the brushroll, side brushes and suction path, removing any tangled hair or debris, and ensuring the dust bin and filters are clean. You can also review the maintenance guidance via the link below to make sure everything is clear and functioning as intended. If the issue persists after completing these checks, please reach out to our team via the contact link, and we'll be happy to look into this further for you. Guide: https://support.sharkninja.com/article/RV2700-Series-Error-Codes---Side-Brush-Not-Spinning-Error-2 Contact Us: https://support.sharkninja.com/contact-us Kind Regards, Shark Home
4 months ago
5 out of 5 stars
Thumbs up graphic, would recommend
1 July, 2026Verified purchase
(no review title)
love ❤️
4 out of 5 stars
24 June, 2026
originally posted on sharkninja.com
Well functioning easy to use smart vacuum
[This review was collected as part of a promotion.] Overall worked well. I did not vacuum in over a week to truly test it and I found I did have to run it twice with a very dirty floor but besides that it works very well. It is not very loud, has a large dustbin, is slim and agile, and very easy to use. I was able to set up and start it up. It only took about 30 minutes to map the whole space and then 30 to vacuum. I only have very small patches of tile so I have not used the mop function.
1 out of 5 stars
Thumbs down graphic, would not recommend
20 June, 2026Verified purchase
Not a great product
Don’t waste your time with this item. It does a poor job on vacuuming as well as mopping. Has a difficult time identifying anything. I had to map my home almost a dozen times and it still is not even close- it’s just two rooms and a couch and small table. I have to vacuum before vacuuming. The mop is almost useless. Irobot and dream were both 10 stars better. I wanted to upgrade and convinced myself this would be such. I will attempt to return this to the company, even with the hassle.
From SharkNinja Product Expert team
Hi there, Thank you for your feedback on the Stratos Robot. We understand how frustrating this must be, especially when the unit isn’t performing as expected and leading you to consider returning it. That’s not the experience you should have. If you still have the unit, please contact our Shark Customer Service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, for troubleshooting assistance and to explore available options. Kind Regards, Shark Home
5 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
15 June, 2026Verified purchase
Dissapointing
Stopped mopping after 30 days - worked with shark helpline but I continue to have to keep taking apart and cleaning and it’s not mopping the same as when I first got it
From SharkNinja Product Expert team
Hello Shannon, thanks for your feedback. We’re sorry to hear about the drop in mopping performance and the ongoing maintenance issues, especially after already working with support. That’s definitely frustrating, and we appreciate you sharing your experience. We’ll pass this along as we continue to improve reliability and performance. Kindly contact our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help make this right. Kind Regards, Shark Robot
5 months ago
5 out of 5 stars
Thumbs up graphic, would recommend
7 June, 2026Verified purchase
Pricey but worth it for me!
I just set up and ran the vacuum and mop cycle. I love the convenience of creating a schedule. Set up was fast and easy. This was purchased to save me time vacuuming up pet hair daily. I do know I will have to empty the system more than the 30 and 60 days it recommends but even then it’s still worth it. My cats were curious at first but the longer it ran the less interesting it became for them. My only comment about it is the sound. It is rather loud on hard floor surfaces. However I will take that if it saves me time and sanity. The video attached is not as noisy because it was in discovery mode not cleaning.
5 out of 5 stars
Thumbs up graphic, would recommend
6 June, 2026Verified purchase
Best Purchase I have made in a long time!
This is absolutely, by far, the best investment I have made in a long time. I have pets and HATE mopping. I've tried steam mops, crosswaves, wetjet, you name it. I never considered one of these types of units because I have transition strip right in the middle of my kitchen in my modular house and I thought a robot could not go over this. This thing can climb over anything under 3". It lifts its butt when going over carpet to make it to the next hard floor destination to mop a bathroom, etc. Its amazing just to watch this thing go! This works so well, very low maintenence, My floors and rugs have never been so kept up and clean in a long time. There is no fragrance or residue left over. It disposes. empties, and cleans itself. You just maintain the water and dispose of the waste every once and a while. I LOVE IT!
5 out of 5 stars
1 June, 2026
originally posted on sharkninja.com
(no review title)
I'm very happy with my new shark.just had new lvp flooring put in and my shark does a great job keeping my floors clean.would highly recommend this.only thing I see ,I wish the mopping solution had a good smell to it.like clean linen or lavender.
5 out of 5 stars
30 May, 2026
originally posted on sharkninja.com
what a joy
oh the joy! coming into a clean house is a joy! i love watching my Rozie (yes she has a name) uncomplainingly vacuum and mop!
1 out of 5 stars
Thumbs down graphic, would not recommend
26 May, 2026Verified purchase
no help with shark products
This robot hasn't been responsive anymore, I tried to soft and factory reset it and it failed to do anything. I made a complain to the actual customer service to claim the warranty that the product has and the shipping label. Some help that was, all they sent was a step by step in how to reset the wifi or factory reset it worst costumer services ever, all i needed was a shipping label for shark to fix it for me, no help what so ever. I wouldn't recommend anyone to buy any shark products and not get the help that they need DO NOT BUY IT.
From SharkNinja Product Expert team
Hi Marcos, thank you for sharing your feedback. We’re disappointed to hear the vacuum is difficult to use on rugs, even at the lowest setting. We understand how frustrating that can be when you’re expecting smooth performance across surfaces. This isn’t the experience we want for you, and we’d appreciate the opportunity to take a closer look and see how we can help improve performance. Please contact our customer support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. They’ll be happy to review your concerns and help find the best solution. Kind regards, Shark Home
6 months ago