Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black

A: The internet isn't required to run the device. When you get ine, you can unbox it, plug it in until fully charged, then press "clean", and it will! All without having connected to the internet.

A: This can be used without Wi-Fi and the app; however, you won't be able to use the map feature, schedule cleanings, change suction power, etc.

A: Yes, it’s safe for engineered hardwood floors as long as the floor’s finish is intact, the robot is kept clean, and the brushes are soft.

A: Yes, the Matrix™ Auto-Empty Robot is designed to prevent falls using cliff sensors. For proper function, keep rugs or runners at least 8 inches from stairs. You can also set a no-go zone in the app. Clean the sensors regularly with a dry cloth, as dirty sensors may reduce effectiveness.

A: The Shark Matrix RV2310AE robot vacuum has two side brushes that help sweep debris into the cleaning path and one main brush roll underneath for deep cleaning.

A: The Shark RV2310AE features Precision Home Mapping using 360° LiDAR technology, which allows it to create a detailed map of your home and clean methodically. However, it does not support multi-floor mapping; it is designed to map and clean one level at a time.

A: The Shark RV2310AE uses LiDAR navigation to map your home and avoid obstacles, including walls and baseboards. It’s designed to clean close to edges without hitting them hard. However, light contact can happen occasionally as it aligns itself for thorough cleaning, but it won’t damage baseboards.

A: You can replace filters by searching the Shark Matrix RV2310AE parts. If filters aren't found please contact Shark Robot support at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.

A: For technical issues with your Shark Robot, you can contact our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET

A: Thanks for your question! The Shark RV2310AE uses Precision Home Mapping powered by 360° LiDAR vision to scan and build a detailed map of your home. However, this map is created during a dedicated mapping session and does not update in real time while cleaning. Instead, the robot builds a static map that you can view and customize in the SharkClean app, such as labeling rooms, setting no-go zones, and scheduling cleanings. If you're used to vacuums that show live progress during cleaning, this model doesn't currently support that feature.

A: Yes, the Shark Matrix Self-Emptying Robot Vacuum can operate in the dark and run overnight.