Philips Sonicare 9900 Prestige Rechargeable Electric Toothbrush Model HX9990/11 with Brush Head - Champagne
$399.99
ColorChampagne
In Stock
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Guests are saying
The Philips Sonicare Prestige 9900 toothbrush offers an advanced cleaning experience with its smart features and ergonomic design. Guests appreciate the effective cleaning power, real-time feedback through the app, and the sleek travel case. However, some have expressed concerns about durability and the need for app connectivity to access certain features. Overall, it is a worthwhile investment for those seeking a premium oral care routine.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 627 reviews
ease of use: 3.58 out of 5
quality: 3.17 out of 5
value: 2.91 out of 5
54% would recommend
11 recommendations
5 out of 5 stars
23 October, 2026
originally posted on philips.com
Great result
[This review was collected as part of a promotion.] Great result I would recommend this product to everyone I use it everyday
2 out of 5 stars
22 October, 2026
originally posted on philips.com
was a great bush while it lasted, broke :(
I am really sad that this model broke after 2.5 years of use. It was great while it lasted, I loved the clean it delivered, but I invested in a pricey model because I expected it to last at least a decade!
From Global 247 team
Hello there. Thank you for taking the time to share your feedback with us. We’re sorry to hear that your Prestige 9900 broke after 2.5 years of use. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be. We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for bringing this to our attention — we’re here to help. Best regards, Philips Consumer Care
5 days ago
5 out of 5 stars
12 October, 2026
originally posted on philips.com
Great product !
Excellent product, much better compared to other brands. A bit expensive, but you get what you pay for.
From Philips Personal Care team
Thank you for your wonderful feedback! 💙 The Philips DiamondClean Prestige 9900 combines advanced Sonicare technology with personalized brushing guidance for a premium oral care experience. We truly appreciate your trust in Philips and are delighted to be part of your oral care journey!
15 days ago
5 out of 5 stars
11 October, 2026
originally posted on philips.com
(no review title)
[This review was collected as part of a promotion.] Absolutely great. My teeth feel dentist office clean everyday.
1 out of 5 stars
28 September, 2026
originally posted on philips.com
Stick to the diamond clean this is trash
Don’t do it, I’m a dental hygienist and have had several sonicare models over the years, well this is the first one to ever break on me, and the most expensive one I’ve ever purchased. Of course they’ll give me a courtesy replacement if I have a receipt, but who has a receipt from 3 years ago. At this price point it should absolutely last longer than three years. Also the touch button is right where I rest my thumb to brush so it constantly changes my intensity while I’m brushing. Won’t be recommending this to my pts
From Philips Consumer Care team
Hello! Thank you for sharing your experience. We’re sorry to hear that your Sonicare Prestige 9900 stopped working after three years, especially given your previous experience with our toothbrushes. We understand that everyone has their own preferences and needs, and we appreciate your feedback regarding the placement of the touch controls and how this affects your brushing experience. Your feedback is very helpful to us. If you need assistance, please feel free to reach out to us through Facebook or Instagram (@Philips), or on X (@PhilipsCare). If you do not use social media, you can also contact us via our support page. Your satisfaction is important to us, and we’re always happy to help. Best regards, Philips Consumer Care
30 days ago
3 out of 5 stars
25 September, 2026
originally posted on philips.com
Not great.as I thought it would be for yhe price t
I found this sonicare prestige toothbrush had no power enough and the battery did not last and I dlfound it tricky to power on selector and the power level selector was easily accidentally chosen
From Philips Consumer Care team
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. If you are facing battery issues our dedicated team will be glad to assist you and hep you find a solution. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
1 month ago
1 out of 5 stars
23 September, 2026
originally posted on philips.com
this product has a horrible quality
This product has a nice appearance. but it has a loud sound. basicaly the quality is zero, so far It's fourth times that I get the new one. every time had a different areas of broken, I absolutely not recommending anyone to buy it.
From Philips Consumer Care team
Hello! Thank you for taking the time to share your experience. We’re glad you appreciate the appearance of your Philips toothbrush, and we’re sorry to hear that the sound level and repeated issues with your replacements have affected your experience. Philips toothbrushes are designed to deliver reliable performance and effective cleaning, so we appreciate your feedback. If the toothbrush sounds louder than expected, please make sure the brush head is firmly attached, remove and reattach it, and check that there is no toothpaste residue or debris around the connection between the handle and brush head. You can also try using a different compatible Philips brush head to see if this makes a difference. We’d be happy to look into this further and help find a suitable solution for you. Please consider reaching out to us through Facebook or Instagram (@Philips), or on X (@PhilipsCare). If you do not use social media, you can also contact us via our support page. Your satisfaction is important to us. Best regards, Philips Consumer Care
1 month ago
4 out of 5 stars
30 August, 2026
originally posted on philips.com
Expencive, but WELL worth it.
[This review was collected as part of a promotion.] I have been using Philips electric toothbrushes for over 40 years. The Prestige 9900 HX9900 is an amazing upgrade for brushing your teeth, as long as the app syncs correctly. The app works very well when it syncs; I don't know if it's me or the app that is having trouble. Time will tell. The Philips quality is there, and the ergonomics are very good also. Without the app, it gets the brushing job done very well. The brush heads that are offered are excellent. Still learning what to do and how it works. Bottom line, it's better than the one it replaced; I have to learn how to use it.
1 out of 5 stars
17 August, 2026
originally posted on philips.com
Unreliable
Any Sonicare I owned systematically failed after 2 years.
From Philips Consumer Care team
Hi there, We're sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
2 months ago
1 out of 5 stars
16 August, 2026
originally posted on philips.com
Bad sonic tooth brush
Bad experience - less than 1 year spoilt - get a new replacement - the new replacement less than 1 year spoilt again and not able to get any replacement as the warranty based on 1st year warranty - don’t see Philips sonic tooth brush giving such sustainable products to be used - shouldn’t the warranty should be based on new replacement - gave up arguing with customer care
From Global 247 team
Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that you experienced issues with both your original Sonicare toothbrush and the replacement unit, and that the replacement also stopped working in less than a year. We understand how frustrating and disappointing this must be, especially when you expected a longer-lasting product. We also understand your concerns regarding the warranty process and why you would expect a replacement product to provide a better long-term experience. We’d like to look into your case further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for your feedback, it’s important to us and helps us improve. Best regards, Philips Consumer Care
2 months ago
5 out of 5 stars
13 August, 2026
originally posted on philips.com
(no review title)
I really like this product I used it now for one month
From Philips Personal Care team
Thank you so much! 💙 We’re delighted to hear you’re enjoying the product after a month of use!
3 months ago
5 out of 5 stars
7 July, 2026
originally posted on philips.com
(no review title)
[This review was collected as part of a promotion.] Overall, great toothbrush. A cleaning like being at the dentist. The downside is the mess it can make in and around ones sink from the splatter. Be prepared.
4 out of 5 stars
5 July, 2026
originally posted on philips.com
Very good but with intensity problem
The toothbrush operates well. I like that it's easy to clean and the power button doesn't get blocked like it used to. The only issue is that the intensity setting sometimes resets itself. You have to keep an eye on it and reset it.
3 out of 5 stars
29 June, 2026
originally posted on philips.com
High Price, but Best on the market
[This review was collected as part of a promotion.] I love this toothbrush. I deducted 2 stars for the high price, the durability (my old one broke after 4 years), and lack of repair capability (tried to get the broken one repaired, but Philips said that wasn't possible). With those caveats, I love the way it cleans my teeth. When it's running, I believe it's the best on the market. That's why I keep buying even with the high price.
4 out of 5 stars
25 June, 2026
originally posted on philips.com
Very nice features!
[This review was collected as part of a promotion.] Love the toothbrush and feature of too much movement and pressure notification. I wish the app was more accurate on re-brushing missed areas
4 out of 5 stars
8 June, 2026
originally posted on philips.com
Excellent toothbrush, app could be better.
[This review was collected as part of a promotion.] I like the toothbrush since it makes my teeth feel cleaner Everytime I brush. I do wish the app showed individual teeth cleaning and not just a portion of my jaw that's cleaned. This way I can see which teeth I'm not cleaning as well. Other than that, great toothbrush.
5 out of 5 stars
8 June, 2026
originally posted on philips.com
Better than the dentist
[This review was collected as part of a promotion.] I chose a 4 Star rating because everytime I use it, I feel like I just let the dentist office. The power of the bristles slung my toothpaste across the room. I love the app. The app shoes you where to brush better at. Where you brush to hard, and more. The app can even automatically order you new toothbrush heads. I recommend this toothbrush to everyone.
4 out of 5 stars
2 June, 2026
originally posted on philips.com
(no review title)
[This review was collected as part of a promotion.] Love the toothbrush, but the app is inconsistent. The app feedback does not pick up on seemingly the same areas. Very annoying. I bought this new model hoping to solve the same problem with my previous Sonicare. It did not. Years ago, I rarely had this problem. Now, I am shock when it works correctly. Very disappointing considering me upgrading at a considerable cost.
5 out of 5 stars
27 May, 2026
originally posted on philips.com
(no review title)
[This review was collected as part of a promotion.] 3 speed vibration, softer than what it used to be Much better than Oral B
5 out of 5 stars
10 May, 2026
originally posted on philips.com
Going strong 4 years later
We love our toothbrush. My wife and I both purchased one and wouldn’t have it any other way. We’ve had our brushes for over 4 years and the battery remains strong. We get constant great feedback from our dentist as well. It gives instant feedback on speed of brushing, pressure to help you brush just right. I will say coming from a manual brush understanding proper techniques to brush with took a while but with the app and tips it was so great. I would encourage anyone on the fence to go for it. It will be a great investment for your oral health.