Graco Soothe My Way Baby Swing with Removable Rocker - Madden: Adjustable Speed, Multidirectional Seat, 5-Point Harness

A: Yes the rocker has vibration. -The Graco Team

A: Hello, thank you for your feedback on our oothe My Way Baby Swing with Removable Rocker, and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team

A: Thank you for reaching out with this great question! The Sooth My Way Swing includes the AC adapter that is designed to be used with the product in the US, and for safety, we wouldn't recommend using an extension cord, voltage converter, or aftermarket adapters. For replacement parts, please contact Graco Consumer Care for assistance at 800-345-4109 Monday-Friday 9:00-5:00 EST. Please have your model information when you reach out. – The Graco Team

A: Thank you for your inquiry on the Soothe My Way Swing with Removable Rocker. Swing mode can be used for infants from 5.5 to 25 lbs. Rocker mode can be used for infants from 5.5 to 18 lbs. Stop using product when infant attempts to climb out (approximately 9 months) or reaches 25 lb (11 kg). The maximum recommended height is 30 in. (76.2 cm). We hope this helps! - The Graco Team

A: At Graco Baby, safety is our top priority! Please remember that recalls are model and date specific, meaning they may not apply to all products. For the most accurate and up-to-date recall information, please visit the recall page on our website or reach out to us directly at 800-345-4109, M-F 9am-5pm EST—we’re happy to help! - The Graco Baby Team

A: Thank you for your inquiry on the Soothe My Way Swing with Removable Rocker! The body support pad can be used until your little one fits into the harness snug without the need of it and has full head and neck control. We hope this helps! - The Graco Team

A: Thanks for your interest in our products! The seat fabric can be removed for washing. Please refer to care tag on fabric. We hope this helps! GracoTeam

A: Thanks for your interest in our Soothe My Way Swing! You can use this model for any length of time as long as the child is within the weight and height limits for this model. This model is not meant for safe sleeping and is recommended to be supervised while in use. If the child does fall asleep while using the swing it is recommended to take them out of the swing and place them on a flat firm surface such as a crib or a bassinet. Hopefully this helps! - The Graco Team

A: Thanks for your interest in our products! The SootheMy Way Swing seat will just lift off the base. We hope this helps! Thank you,

A: Thanks for reaching out! The Soothe My Way Swing harness can be adjusted bu using the slide adjuster on the waist and shoulder straps. You can also adjust the shoulder straps using the slotsd on the seat assembly. This information can be found on page 29 of the user manual. We hope this helps! If further assistance is need please contact customer service at 1-800-345-4109 M- F 9 a.m.- 5 p.m. Thank you,