Urban Decay 24/7 Glide-On Waterproof Eyeliner Pencil - Bourbon - 0.04oz - Ulta Beauty: Defining, Metallic, Single

Hi there! We are so glad to hear that you love our vibrant colors, but we are incredibly sorry to hear that the pencil cores are breaking and falling out. We know how frustrating (and messy!) it is to lose your favorite eyeliner. Our 24/7 Glide-On Eye Pencils are formulated with 50% moisturizing ingredients (like Jojoba Oil, Vitamin E, and Cottonseed Oil) to give them that legendary, buttery-soft glide. Because they are so creamy, they can sometimes become sensitive to temperature or pressure, which can cause the core to slip or break inside the barrel. Here are a few quick UD Pro-Tips to help save your pencils: ❄ The Freezer Trick: If your pencil is feeling too soft, pop it in the freezer for about 5 to 10 minutes before sharpening. This quickly firms up the creamy core so it sharpens beautifully without breaking. ✏ Use a Beauty Sharpener: Standard office sharpeners can chew through the soft formula. We always recommend using a dedicated cosmetic sharpener (like our Grindhouse Double Barrel Sharpener) which has incredibly sharp, precise blades designed specifically for soft wax/gel formulas.

Hello! Thank you for sharing your love for our 24/7 Glide-On Waterproof Eyeliner Pencil in Deep End. We know it’s frustrating when a favorite shade is no longer available. While Deep End has been discontinued, we definitely appreciate hearing how much you want it back, and your feedback has been shared with our team. We also recommend keeping an eye on our website and signing up for Notify Me on the product page just in case it makes a return. We hope you find another shade to obsess over at UD!

Hello! Thank you for sharing your experience with our 24/7 Glide-On Waterproof Eyeliner Pencil. We’re glad to hear you liked the eyeliner itself, but we’re sorry the sharpening process was so frustrating. To help keep your point smooth and defined, we suggest using a high-quality cosmetic-grade sharpener. If you need further assistance, please feel free to contact us here: https://tinyurl.com/y5kzogz3

Hi there! We hear you loud and clear! Thank you for your passion and loyalty to our 24/7 Glide-On Eyeliner in Underground. We know how disappointing it is when a holy-grail shade is discontinued. While we periodically refresh our collections to make room for new innovations, feedback like yours is exactly what we share with our product teams for consideration when we look at bringing back fan favorites. In the meantime, we recommend checking out Desperation or Mushroom for a similar taupe-grey metallic vibe. We'll definitely pass your request along—never say never when it comes to a classic!