BISSELL SurfaceSense Pet Lift-Off Upright Vacuum 3415 13" Cleaning Path Black: Multi-Surface Cleaner, Bagless, HEPA Filter, TangleFree Brush Roll
Highly rated
$279.99
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Guests are saying
This vacuum is designed to tackle pet hair and various surfaces with ease, making it a great choice for households with pets. Guests appreciate its powerful suction, lightweight design, and convenient lift-off feature for hard-to-reach areas. The vacuum also includes useful attachments for upholstery and crevices, enhancing its versatility. However, some guests have experienced issues with durability and performance on thicker carpets, which may be a consideration for potential buyers.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 448 reviews
54% would recommend
44 recommendations
1 out of 5 stars
8 March, 2026
originally posted on BISSELL Homecare
Terrible
I thought I was making a good choice when replacing my vacuum after we got a double coated dog. I spend more time clearing tangles and clogs than actually cleaning. It doesn’t keep its suction and basic crumbs remain. It’s terrible. I spent more on this vacuum after extensive research. It’s too late to return it. Terrible mislead.
1 reply from BISSELL Consumer Care team - 23 days ago
Hi Susan, we’re sorry your SurfaceSense® Allergen Pet Lift‑Off® has been so frustrating to use. You shouldn’t be dealing with constant clogs, tangles, or weak pickup — especially with a double‑coated dog. We’d like to help restore the suction and brush performance so cleaning feels easier again. Please reach out to us at support.bissell.com so we can take a closer look and work toward a solution.
5 out of 5 stars
5 March, 2026
originally posted on BISSELL Homecare
Already got my grandma to buy as well!
Absolutely love it!!! Way more power then my old Bissel vacuum! Took a minute to get used to the swivel head but once I figured it out I love it! I love that it has 2 filters and my husband said the room smelled better after I vacuumed! Very portable too!
1 out of 5 stars
30 January, 2026
originally posted on BISSELL Homecare
Don’t buy!
This is the worst vacuum I have ever owned!! It spits debris instead of picking it up. I wish I could return it after using because I will now have to buy a new vacuum which actually works and take the loss on this!
1 reply from BISSELL Consumer Care team - 2 months ago
Thanks for sharing your experience, Kat. We’re sorry to hear your machine is pushing debris instead of picking it up—that’s definitely not how it should perform. This can sometimes happen when there’s a simple airflow or brush issue, and our team can help get it sorted out. Please reach out to us at support.bissell.com so we can assist.
5 out of 5 stars
14 January, 2026
originally posted on BISSELL Homecare
Better than Shark
One of the Best vacuum cleaners i have ever used and i have used alot!! I have been a Bissell commercial cannister user for years(i own 5 of them) and i have been thru several Shark carpet vacuums but this one is top tier!!! I love the ease of use. The adaptive floor changing mode everything!!! You will Not be disappointed buying this one!!!
5 out of 5 stars
17 December, 2025
originally posted on BISSELL Homecare
Surface sense Pet liftoff
This is truly a great machine. Great suction power and awesome on hardwood floors.
3 out of 5 stars
15 November, 2025
originally posted on BISSELL Homecare
Perfect for couches and stairs!
Needed a new vacuum right away and this was it! And it was 10% off.
5 out of 5 stars
8 October, 2025
originally posted on BISSELL Homecare
Love this vacuum!
I have 4 cats and my cordless vacuum was not powerful enough for my carpets. I could use it twice on the same rug and fill the canister twice. With SurfaceSense, the brush picks up so much more hair and has much more powerful suction. I tried it on my bare floors and love that it automatically adjusts its speed when I go from the bare floor to a low pile rug. I also love the lights on the front as well as on the crevice attachment. Highly recommend!!
4 out of 5 stars
6 October, 2025
originally posted on BISSELL Homecare
Out cleans my former machine
Picks up embedded dirt and sand from my carpet. I had no idea it was even that dirty!
1 out of 5 stars
Thumbs down graphic, would not recommend
5 September, 2025Verified purchase
Did Not Work
Brand new, right out of the box, it did not work. Viewed Bissell setup video and called Bissell Support, and the product was defective. This vacuum used to have a switch to turn on the brush roller, but apparently the design was changed and the switch was replaced with a sensor. The roller did not rotate on the unit I bought, and the vacuum was unusable. The sensor probably was bad. Planned obsolescence designed to fail? I've had other Bissell products, and the brand used to stand for more.
2 out of 5 stars
16 August, 2025
originally posted on BISSELL Homecare
Not made for everyday use
I used these vacuum for my carpeted living room and not even 2 years of use and the wheel had fallen off and the coiled hose is already tearing. I don’t think this vacuum is made for everyday use and now in the market of looking for a better vacuum unfortunately
1 reply from BISSELL Consumer Care team - 8 months ago
Thanks for your feedback, Natalie. We’re sorry to hear about the wheel and hose issues—this vacuum is designed for regular use, so we’d love to help resolve what happened. Please reach out at support.bissell.com; our team can help with troubleshooting or repair options to get you back to cleaning with confidence.
5 out of 5 stars
15 August, 2025
originally posted on BISSELL Homecare
Lightweight
Picks up very good, changes from carpet to floor automatically.
5 out of 5 stars
29 July, 2025
originally posted on BISSELL Homecare
Surface Sense Allergen Pet Lift-Off
This vacuum is wonderful! I have two Aussie Shepherds. And I have fur everywhere. This vacuum helps control the tumbleweeds and the clumps of fur that I constantly battle. I love that the canister lifts off from the base/wheels so I can walk down the hall with the hose attachment and clean up along the baseboards. Same thing with stairs, it makes it much easier to navigate.
5 out of 5 stars
7 July, 2025
originally posted on BISSELL Homecare
Pet hair removal
Good for pet hair removal but it is too big to get under the bed.
5 out of 5 stars
4 July, 2025
originally posted on BISSELL Homecare
I would buy this vacuum again
Use it for all my vacuuming needs - carpet, upholstery, walls. Very impressed with performance
1 out of 5 stars
24 June, 2025
originally posted on BISSELL Homecare
Nope
I hated this vacuum from the moment I got it. I’ve had this vacuum for just under 2 years and the motor randomly blew. Yes I performed regular maintenance on the machine. The vacuum never had good suction- it’s always been sub par. Lots of dirt and fur left behind- always had to go over the same spot multiple times. It also never vacuumed the edges of the floor near the wall or furniture- crevice tool was needed along every edge of every surface in order to get debris. Honestly relieved it broke, because now I have to get a new vacuum. I chucked it in the trash without hesitation even though I am under warranty. Even if they replaced it I wouldn’t be happy. No idea why this vacuum has so many good reviews.
1 reply from BISSELL Consumer Care team - 9 months ago
Hi Jessica – we’re sorry to hear the SurfaceSense® vacuum didn’t meet your expectations. It’s disappointing to hear about the motor issue and performance concerns, especially after regular maintenance. Even though you’ve moved on, we’d still appreciate the chance to learn more. If you're open to it, feel free to reach out at support.bissell.com. Thanks for your honest feedback—it helps us improve.
5 out of 5 stars
Thumbs up graphic, would recommend
15 June, 2025Verified purchase
Very nice vacuum
Nice vacuum. I like that there are only 2 attachments that attach to vacuum. Easy to use. Good suction. I like multi surface feature. Only complaint is 25’ power cord.
3 out of 5 stars
8 June, 2025
originally posted on BISSELL Homecare
I WANT to love this....
I want to be in love with this vacuum. It cleans well! My gripe is that the brush stops spinning when you switch modes (using the tools or going handheld) and will not start spinning again after you go back to standing vacuum mode. I have to turn the vacuum off for hours for it to start spinning the brush again.
1 reply from BISSELL Consumer Care team - 10 months ago
Thanks for your review—we’re glad to hear it’s cleaning well, but we understand how frustrating the brush roll issue must be. What you’re describing may be related to the vacuum’s internal safety system, which can temporarily disable the brush roll if it detects a jam or overheating. Turning the vacuum off for a while can reset it, but it shouldn’t happen frequently. We’d love to help troubleshoot this further and make sure everything’s working as it should. Please reach out to us at support.bissell.com so we can assist.
1 out of 5 stars
Thumbs down graphic, would not recommend
3 June, 2025Verified purchase
Not good for dog hair.
The one ly thing I liked was that is very quiet, but it doesn't work good. Not for floor or pets.
5 out of 5 stars
Thumbs up graphic, would recommend
20 May, 2025Verified purchase
Love it so much I bought 2!
Replaced really old vacuum with this and can't believe how much it sucks! ;P Seriously though I love the easy features and and common sense it was made with. The cord is long, and it's super easy to empty. I really appreciate the onboard attachments, but the light is probably my favorite feature. I can see every strand of dog hair so it all gets cleaned up. It's so much lighter than my old vacuum. I ordered another one after having it for a month and it be the upstairs maid.
5 out of 5 stars
7 May, 2025
originally posted on BISSELL Homecare
I would definitely recommend this to a friend.
[This review was collected as part of a promotion.] This sweeper is awesome covers all our surfaces. Carpet, hardwood, and good on our furniture too. It really picks up pet dander from our cat!!!