Pure Enrichment PureRelief with 4 Heat Settings and 2hr Auto Shut-off Deluxe Heating Pad - 12" x 24"
$34.99
ColorMauve
In Stock
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4.3 out of 5 stars with 3535 reviews
quality: 3.51 out of 5
value: 3.47 out of 5
51% would recommend
755 recommendations
4 out of 5 stars
21 October, 2026Verified purchase
(no review title)
Pad only last for a little less than 1 year. While it worked it was good but thought it should last longer.
1 out of 5 stars
Thumbs down graphic, would not recommend
20 October, 2026Verified purchase
Garbage product
Failed in under 6 months. Twice. Garbage product.
From Pure Enrichment team
Hi there, We are truly sorry to hear about your experience with the PureRelief Deluxe Heating Pad. We hold our products to high standards, and this is certainly not the quality or performance we expect for our customers. Please know that your heating pad is backed by our manufacturer's warranty. We would love the opportunity to assist with troubleshooting or find the best possible solution for you. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can help make this right. Thank you, Jessica Pure Enrichment Support
6 days ago
1 out of 5 stars
Thumbs down graphic, would not recommend
15 October, 2026Verified purchase
Don't bother.
Barely gets warm enough.
From Pure Enrichment team
Hi Gigi, We are so sorry to hear about your experience with the PureRelief Deluxe Heating Pad. Your product is backed by our manufacturer warranty, and we would love to learn more about your experience to help troubleshoot this with you and find the best solution. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can assist you and make things right. Thank you, Jessica Pure Enrichment Support
10 days ago
1 out of 5 stars
11 October, 2026
originally posted on Pure Enrichment
Not happy with purchase
After 2 weeks, the heating pad is no longer getting hot. Even on the high setting, it’s barely warm.
From Customer Service team
Hi there, We’re sorry to hear that your PureRelief Deluxe Heating Pad isn’t getting warm enough! Before reaching out, you can try resetting the pad by unplugging the power cord from the wall outlet and disconnecting the control connector from the heating pad. Wait about 30 to 60 seconds, then securely reconnect the cord to the pad, plug the unit directly into a working wall outlet without using an extension cord, and power it on. If it's still barely warm, don't worry because your heating pad is backed by Pure Enrichment's 5-year warranty. We’d be glad to help you find the best solution or assist with a replacement. Please reach out to our Pure Enrichment Support team at 657-275-3737 or help@pureenrichment.com so we can take care of this for you! Thank you, Jessica Pure Enrichment Support
14 days ago
5 out of 5 stars
Thumbs up graphic, would recommend
6 October, 2026
Love it!!
I love it! It really works ! I was having period cramps and this thing really helped with that. Heating settings are great ! I definitely recommend..
3 out of 5 stars
Thumbs down graphic, would not recommend
27 September, 2026Verified purchase
I love this hearing pad but....
Great while it lasts. It warms up quickly and you can turn it back on immediately after it auto shuts off if you need to. This is my 3rd time buying this heating pad because I really do like the xl size and the color of the heating pad. The first pad I bought lasted me over a year. The 2nd one lasted 6 months and this 3rd one lasted just over 60 days before it died. It’s a great heating pad until it stops working. I’m glad I got the warranty with this one because I got a free replacement. Idk what is going on with this company but the quality has seemed to decline. If this one I exchanged today dies, I’m going to just go back to Sunbeam because they last a long time!
From Pure Enrichment team
Hello Stephanie, Thank you for sharing your experience with your Pure Enrichment PureRelief Deluxe Heating Pad. We truly appreciate your continued support and are sorry that your recent pads haven’t provided the lasting performance you’ve come to expect from us. This is certainly not the experience we wanted you to have. We’re glad the warranty was able to help with your most recent replacement. To help maintain performance, we recommend avoiding bending or folding the pad while warm and ensuring the connector isn’t under strain. Your Pure Enrichment heating pad is backed by our 5-year warranty, and we’d be happy to assist with your previous purchases as well, Stephanie. Please reach out to us at help@pureenrichment.com or 657-275-3737, and our team will be glad to help. We appreciate the opportunity to make this right. Thank you, Jessica Pure Enrichment Customer Support
23 days ago
1 out of 5 stars
27 September, 2026Verified purchase
(no review title)
Once I started using this, it had a very strong burning/burnt smell. This smell has remained and is very strong even after it has been turned off and cooled off. It’s pretty pricey for something that I cannot safely use for fear it will cause a fire.
From Pure Enrichment team
Hi Karen, Thank you for bringing this to our attention. We are so sorry to hear about the burning smell coming from your PureRelief Deluxe Heating Pad. Our products are backed by a 5-year warranty, and we would love the opportunity to replace this or make things right for you immediately. Please reach out to our Pure Enrichment Support team so we can help find the best solution at 657-275-3737 or help@pureenrichment.com. Thank you, Jessica Pure Enrichment Support
24 days ago
2 out of 5 stars
19 September, 2026
(no review title)
Even on high it was luck warm😕
From Pure Enrichment team
Hello Teresa, Thank you for letting us know about your experience. We understand how frustrating it can be when your PureRelief Heating Pad doesn’t feel warm enough, even on the highest setting. We’d be glad to help determine what may be causing the issue. Pure Enrichment products are backed by our warranty, and our team is here to assist with troubleshooting, tips, or a replacement if needed. Please feel free to contact us directly at help@pureenrichment.com or 657-275-3737. Having your order information ready will help us assist you more efficiently. Thank you again for sharing your feedback, Teresa. We value your business and look forward to helping resolve this for you. Thank you, Jessica Pure Enrichment Customer Support
1 month ago
1 out of 5 stars
17 September, 2026
originally posted on Pure Enrichment
Poor Quality
I have had the same problem as many of your reviewers have had, blinking red light. I tried trouble shooting disconnecting cord from pad and reconnecting and this has not worked. Seems to be a frequent problem with this heating pad. Very disappointing.
From Customer Service team
Hi, Thank you for bringing this to our attention. We are so sorry to hear about the blinking red light issue with your PureRelief Deluxe Heating Pad and that standard troubleshooting hasn't resolved it. We completely understand how disappointing and frustrating this experience is, and we would love the opportunity to make things right. A flashing or blinking red light may indicate damage to the heating coils, which is commonly caused by pressure applied to the pad that can lead to a connection error. To ensure safe and effective use, we recommend avoiding pulling or bending the pad connector, as well as refraining from folding or bending the pad while it is still hot. These precautions help keep you safe and protect the pad from potential damage. Please reach out to our Pure Enrichment Support team so we can assist at 657-275-3737 or help@pureenrichment.com. Thank you, Jessica Pure Enrichment Support
1 month ago
2 out of 5 stars
Thumbs down graphic, would not recommend
4 September, 2026
(no review title)
Warm at best. Very disappointing.
From Pure Enrichment team
Hi Bridget, Thank you for sharing your feedback with us. We are so sorry to hear that your PureRelief Deluxe Heating Pad isn't reaching the warm, soothing temperature you expected, we know how disappointing that can be when you're looking for relief! We want to ensure your unit is functioning properly and help make this right. Please reach out to our customer support team directly by phone at 657-275-3738 or by email at support@pureenrichment.com so we can troubleshoot or assist you with a replacement. Thank you, Jessica Pure Enrichment Support
2 months ago
2 out of 5 stars
3 September, 2026Verified purchase
Stopped working correctly
It is a good size and worked really well for a week. Then I noticed that the high setting felt more like the warm setting. It’s a shame because this would have been a good heating pad if it continued working properly.
From Pure Enrichment team
Hi, Thank you for your feedback and we completely understand how disappointing this is, especially since it was working so well for you initially. We would love the opportunity to make this right for you. Please reach out to our support team directly at 657-275-3737 or help@pureenrichment.com so we can help you get a working replacement as quickly as possible. Jessica Pure Enrichment Support
2 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
26 August, 2026
Lousy product
The heat was very try mild and it did not provide any comfort on my back pain.
From Pure Enrichment team
Hello Sharon, We’re sorry to hear your PureRelief Deluxe Heating Pad wasn’t as comfortable or effective as you expected. We understand how important it is for a heating pad to provide the right level of warmth and comfort. We’d like to make sure your concerns are properly addressed. Please reach out to our Support Team at help@pureenrichment.com or 657-275-3737 with your order information, and we’ll be happy to look into this with you. Thank you for bringing this to our attention and for giving us the chance to make things right. Thank you, Jessica Pure Enrichment Customer Support
2 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
20 August, 2026
(no review title)
Stopped working after less than a year. I used the instructions I found online how to reset it but the reset only worked for a few minutes, then went back to blinking on high. I contacted customer service and they asked if I had “bent” the pad, which I do roll it up loosely to store it, and they said not to do that. So I’m assuming I stored it wrong based on that conversation, and I caused it to break. They said they would replace with a receipt but I didn’t have it and used cash, so I wouldn’t purchase this brand again. I’ll go back to sunbeam since that’s what I had before this and lost it. The price was fair, but I always accidentally turned this off while I was moving around and I don’t like how quick it would shut off while I was laying on the couch all day with endo cramps. If you have normal period cramps and save your receipts, this would be great for you.
From Pure Enrichment team
Hello, Thank you for sharing your experience with your PureRelief Deluxe Heating Pad. We’re sorry to hear it didn’t hold up as you expected. Pure Enrichment items are backed by our warranty, and our team would be happy to help with a replacement or provide guidance on proper care to extend the life of your product. Your feedback also helps us continue improving our designs. Please contact us directly at help@pureenrichment.com or 657-275-3737 so we can assist. Having your order details handy will help us resolve this quickly. Thank you again for letting us know. Thank you, Jessica Pure Enrichment Customer Support
2 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
19 August, 2026Verified purchase
Stopped working
Stopped working after 6 months.
From Pure Enrichment team
Hello Kay, Thank you for taking the time to share your feedback. We’re sorry to hear that your PureRelief Deluxe Heating Pad is no longer working as expected. We understand how frustrating this can be and would be happy to help. Our products are backed by a warranty, and our team can assist with troubleshooting or help determine the best solution, including a replacement if applicable. Please contact us at help@pureenrichment.com or 657-275-3737. Having your order information available will help us assist you more quickly. Thank you again for bringing this to our attention. We appreciate the opportunity to make this right and look forward to helping. Thank you, Jessica Pure Enrichment Customer Support
2 months ago
4 out of 5 stars
Thumbs up graphic, would recommend
11 August, 2026Verified purchase
Pretty good
I do really like this heating pad. It works great however I will say I think after about 30 minutes or so of using it it starts to really cool down and you have to unplug it and turn it back on for it to start getting hot again.
5 out of 5 stars
9 August, 2026
(no review title)
Very affective, good quality and very soft.
1 out of 5 stars
Thumbs down graphic, would not recommend
5 August, 2026Verified purchase
Nice while it lasted
It was nice while it lasted, I’ve gone through three of these things. Not anymore. They last a few months then stop working all together it’s not worth the price and by the time they stop working the return date has expired.
From Pure Enrichment team
Hello SassySage, We appreciate you taking a moment to let us know about your experience with the Pure Enrichment PureRelief Deluxe Heating Pad. We’re sorry to hear that you’ve experienced repeated issues with the heating pad stopping after only a few months of use. We want every customer to enjoy their items, and we’d love the opportunity to help make this right. We’d be glad to look into this with you and find the best way to assist. Pure Enrichment products are backed by our warranty, and our support team can help with the replacement process and share any helpful troubleshooting or care recommendations. Whenever you’re ready, please reach out to us at help@pureenrichment.com or 657-275-3737. If you have your order information available, that will help us assist you more efficiently. Thank you again for sharing your experience with us, and we hope to have the chance to turn this experience around for you. Sincerely, Jessica Pure Enrichment Customer Support
3 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
3 August, 2026Verified purchase
Stops working so frustating
Why do they stop working? I spend so much money. Repurchasing and it sucks
From Pure Enrichment team
Hello, Thank you for taking the time to share your feedback. We're sorry to hear that your Pure Enrichment PureRelief Deluxe Heating Pad is no longer working as expected. We understand how frustrating that can be, and we'd love the opportunity to help. Pure Enrichment products are backed by our warranty, and our team is happy to assist with a replacement, as well as provide any troubleshooting tips or guidance to help ensure you're getting the best experience with your product. Please contact us directly at help@pureenrichment.com or 657-275-3737. Having your order information handy will allow us to assist you quickly. Thank you again for bringing this to our attention. We truly appreciate the opportunity to make this right and look forward to helping you. Thank you, Jessica Pure Enrichment Customer Support
3 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
11 July, 2026
Doesnt get hot
Doesn't get hot! It'll get lukewarm at best? But usually it's just slightly warm, nowhere near hot. Maybe this is enough if you have just soreness somewhere? But if you have IBS, period cramps, or other GI upset; just avoid this. It's no where near helpful for issues like those. Sucks that I bought this before traveling, now I'll have to buy a second one since this is no where satisfactory.
From Pure Enrichment team
Hello Ava, Thank you for taking the time to share your feedback. We're sorry to hear that your Pure Enrichment PureRelief Deluxe Heating Pad did not provide the level of warmth you were expecting, especially since you purchased it for your travels and to help with your discomfort. We understand how disappointing that must have been. Our heating pad is designed with heat settings that range from 110°F to 140°F. If your unit is not reaching the expected temperature, please reach out to us directly at help@pureenrichment.com or 657-275-3737. Having your order information handy will help us get this resolved quickly. Our products are backed by our warranty, and we'd be happy to help with a replacement or provide guidance on next steps. Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Thank you for bringing this to our attention, Ava. We appreciate the opportunity to make it right. Sincerely, Jessica Pure Enrichment Customer Support
4 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
5 July, 2026Verified purchase
Not good. Might return
Does NOT! get hot enough. the high setting on this heating pad barley gets hot. I need a heating pad for period cramps and spent over 30 BUCKS on this only to be disappointed. Also this heating pad isn't long at all like the box said.
From Pure Enrichment team
Hi Bree, Thank you for taking the time to share your feedback about your PureRelief Deluxe Heating Pad. We're sorry to hear it didn't meet your expectations. We understand how disappointing it can be when the heat level isn't sufficient for the relief you need and when the size differs from what you expected. Pure Enrichment products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue. Please reach out to us directly at help@pureenrichment.com or 657-275-3737. Having your order details available will help us assist you as quickly as possible. Thank you again for bringing your concerns to our attention. We appreciate the opportunity to assist you and help improve your experience. Thank you, Jessica Pure Enrichment Customer Support
4 months ago