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Sponsored

Dyson Ball Animal 3 Extra Upright Vacuum

Dyson Ball Animal 3 Extra Upright Vacuum - image 1 of 4
Dyson Ball Animal 3 Extra Upright Vacuum - image 2 of 4
Dyson Ball Animal 3 Extra Upright Vacuum - image 3 of 4
Dyson Ball Animal 3 Extra Upright Vacuum - image 4 of 4
Dyson Ball Animal 3 Extra Upright Vacuum - image 1 of 4
$399.99 sale price when purchased online
$499.99 list price

About this item

Highlights

  • The best cleaning performance of any upright de-tangling vacuum.1
  • Engineered for larger homes with pets: Removes dirt, allergens and pet hair around your home. Easily tackles big messes. With two additional specialized pet tools.
  • De-tangling technology: Automatically clears wrapped hair from the brush bar as you clean.
  • Specialized pet tools: Groom tool for medium and long-haired pets.2 Tangle-free turbine tool removes pet hair from upholstery and cars.
  • Ball™ technology: Navigate around obstacles with a simple turn of the wrist. For easy, precise maneuvering around your home.
  • 3 cleaning modes: Select the right cleaning mode for the right task. Optimized for a variety of floor types, for complete control over your clean.
  • 5 Dyson-Engineered accessories: Tangle-free turbine tool, groom tool, tool holder, stair tool, combination tool
  • Advanced, whole-machine filtration: Whole-machine filtration ensures that allergens are trapped inside the machine, not expelled back into the home.
  • Pioneering Radial Root Cyclone technology: Increases suction and helps remove dirt and allergens from your home.
  • 5-year warranty and lifetime Dyson customer support
  • 1Four-carpet Geomean per ASTM F608-18. Tested against corded vacuums marketed with de-tangling cleaner heads from Jan 2021 to Dec 2021.
  • 2Suitable for medium and long hair types only. Read instructions before use.

Description

The best cleaning performance of any upright de-tangling vacuum.1 The Dyson Ball Animal 3 Extra deep cleans your whole home- and your pet. The vacuum tackles tough tasks easily, making it ideal for pet owners and parents. The Groom tool removes loose hairs, dead skin, and allergens directly from your pet- before they spread them around your home.2 New de-tangling technology automatically clears wrapped hair from the brush bar as it cleans. With Ball ™ technology and 3 cleaning modes, the Dyson Ball Animal 3 Extra smoothly navigates around furniture and obstacles with a simple turn of the wrist, for precise cleaning. With no loss of suction, five Dyson-engineered accessories, and up to a total of 50ft reach, the vacuum gets up high, down low and everywhere in between for a whole-home deep clean. Comes with a 5-year warranty and lifetime Dyson support. 
Dimensions (Overall): 42.17 Inches (H) x 11.02 Inches (W) x 15.51 Inches (D)
Weight: 17.33 Pounds
Features: Cyclonic Action
Capacity (Volume): .55 Gallon
Cable/Cord Length: 35 Feet
Run Time: Continuous Run Time
Includes: Pet Hair Tool, reusable filter, Multi-Surface Brush, Dusting Brush, Instruction Manual, Motorized Brush Tool, Brush and Crevice Tool, Crevice Tool, Tool Holder, Stair Tool
Wattage Required: 290 Watts
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 11.02 Inches
Recommended Surface Application: Multi-Surface
Filter Type: Standard
Hose Length: 16.7 Feet
Power Source: Electric
Battery: No Battery Used
Warranty: 5 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 85269264
UPC: 885609027074
Item Number (DPCI): 329-00-7147
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 37 inches length x 11.8 inches width x 10.9 inches height
Estimated ship weight: 25 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: United States Minor Outlying Islands, American Samoa (see also separate entry under AS), Puerto Rico (see also separate entry under PR), Northern Mariana Islands, Virgin Islands, U.S., APO/FPO, Guam (see also separate entry under GU)
This item ships in its original packaging, revealing what’s inside. ·Details

Return details

This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.

Q: Does this vacuum have a light when using?

submitted by jazzydi - 6 months ago
  • A: No light on this machine.

    submitted byDysonProductExpert - 6 months ago
    Brand expert

Q: Is this equipped with an automatic cord rewind

submitted by ka - 7 months ago
  • A: No it is not.

    submitted byDysonProductExpert - 7 months ago
    Brand expert

Q: does this vacuum have a belt

submitted by Lisalusa - 8 months ago
  • A: This machine does not have a belt.

    submitted byDysonProductExpert - 8 months ago
    Brand expert

Q: What are the dimensions of the power brush heads? Will they fit under a cabinet/kitchen kick boards?

submitted by JCole - 1 year ago
  • A: Hello JCole. The cleaner head would need 3 inches to be able to fit under cabinets and furniture. We hope this helps!

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: How much does this vacumn weigh?

submitted by Tinkee - 1 year ago
  • A: Hello Tinkee. The Dyson Ball Animal 3 weighs 17lbs. Hope this helps!

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: Is the filter washable? If the filter for the Animal 3 is a "standard" filter, does that mean it's a HEPA filter? If not, is a HEPA filter available at an additional charge?

submitted by featherjon - 1 year ago
  • A: Hi there, this is Tia from Dyson. The filter is indeed washable, which is recommended every 3 months or sooner. Please ensure the filter is completely dried before placing back in the unit. You will receive advanced, whole-machine filtration, which ensures allergens are trapped inside the machine, not expelled back into the home. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: Is there a setting for hardwood/non-carpeted floors?

submitted by Donna - 1 year ago
  • A: Hi Donna, this is Kelly with Dyson. You can disable the brush bar on your Ball Animal 3. When the machine is powered on and reclined, the brush bar will be on. You can press the brush bar power button, next to the machine's power button, to do that. Best wishes, Kelly Dyson Customer Support

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: Does the adjustment work well for high pile carpet?

submitted by Shannon - 1 year ago
  • A: Hi Shannon, this is Kelly with Dyson. Ball Animal 3 does have an anti-tangle Motorbar cleaner head with suction control. For deep to medium pile carpets, delicate floors and rugs, you can position the slider to the left. For low pile carpets or large debris messes, position the slider to the center. And, for hard floors or ground-in dirt, you can position the slider to the right. We hope this helps! Best wishes, Kelly Dyson Customer Support

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: How long is the hose

submitted by Kathy - 2 years ago
  • A: Hello Kathy, this is Kelly with Dyson. The hose on the Ball Animal 3 can stretch approximately 6 feet. Best wishes, Kelly Dyson Customer Support

    submitted byDysonProductExpert - 1 year ago
    Brand expert

Q: is this a HEPA Filter vacuum? For the price it should be.

submitted by Rich - 2 years ago
  • A: Hi Rich, this is Summer with Dyson. The Dyson Ball Animal 3 Extra does come with a post HEPA filter. Best Wishes, Summer Dyson Customer Support

    submitted byDysonProductExpert - 2 years ago
    Brand expert
4.1 out of 5 stars with 165 reviews
59% would recommend
49 recommendations

Too expensive for how they are huilt now

1 out of 5 stars
Thumbs down graphic, would not recommend
Mpowell - 4 days ago
We replaced our 10 year old Dyson with the Dyson Ball Animal, it has never worked as good. Does not seem to have been built as well as our original at all and stopped worming completely after only a year. Spending 400 on a vacuum is already ridiculous but then for it to only last a year is insane.
Did you find this review helpful?

Disapointed

2 out of 5 stars
Thumbs down graphic, would not recommend
EStew - 1 month ago, Verified purchaser
I was excited for this purchase because I had a Dyson for 10 years and loved it. This one had cheap plastic parts and the function from upright to vacuum isn’t fluid. The vacuum part is good, but the vacuum doesn’t meet my expectations at at all.
Did you find this review helpful?

Wrong item received

1 out of 5 stars
Thumbs down graphic, would not recommend
GoTexans - 1 month ago
Received a completely different vacuum that was used. When returning the vacuum I explained the situation and was assured it would be taken care of. Now Target is denying the refund and I am out a vacuum and the money I spent on it. Extremely disappointed
2 guests found this review helpful. Did you?

worst Dyson ever

1 out of 5 stars
Thumbs down graphic, would not recommend
unhappy camper - 1 month ago, Verified purchaser
I have been a Dyson user for decades. This Dyson is hard to push, sunction is horrible, wand is difficult to use and canister has a low capasity.
Did you find this review helpful?

Do not buy if you have pets

1 out of 5 stars
Thumbs down graphic, would not recommend
Leah - 2 months ago, Verified purchaser
Would give 0 stars if I could. I LOVE Dyson. We’ve used them for years. But this product lasted about 3 uses until it started to smell like burnt plastic and then would turn off from getting overheated after 3 minutes of use. We have 3 dogs and a toddlers. It should be able to pick up hair and crumbs. Very disappointed
7 guests found this review helpful. Did you?

Bad

2 out of 5 stars
Thumbs down graphic, would not recommend
vaccum user - 5 months ago, Verified purchaser
The detachable suction broke within the first week and was unusable. It has now been one year and the suction of the overall unit is terrible.
8 guests found this review helpful. Did you?

Great for excessive pet hair

5 out of 5 stars
Thumbs up graphic, would recommend
Monica - 7 months ago, Verified purchaser
Great Vacuum. I had the same one from 8 years ago and finally took a crap so got a new better version!
6 guests found this review helpful. Did you?

Love this purchase!

5 out of 5 stars
Thumbs up graphic, would recommend
Luvv - 7 months ago
Love the powerful suction and all the attachments. It is a very strong suction not suitable for a high pile rug. I used one of the attachments to vacuum my shag rug. Other than that, I absolutely love this purchase. I was in between this one or a Shark vacuum and everyone was telling me Dyson and I’m not disappointed.
11 guests found this review helpful. Did you?

I like it !

5 out of 5 stars
KT Palm Springs - 9 months ago
originally posted on Dyson
Many negative reviews have to do with using the attachments due to the way the hose extends. I probably won't use the attachments very much so that's not an issue to me. I've also read reviews where people mentioned having an older model from years ago, and that the new ones are made of cheap plastic. This is my fist Dyson so I have nothing to compare it to, however, it seems very sturdy and well-made to me. I actually do have a smaller rechargeable Dyson that I've had about a year, it seems to be made of similar materials as this large model, and I have been very happy with it.
5 guests found this review helpful. Did you?

Great new addition

5 out of 5 stars
Thumbs up graphic, would recommend
K - 11 months ago, Verified purchaser
After our 10 yr old dyson died, so happy with the new upgrade. Works great on hardwood and bedroom carpets! Do have to figure what height setting works for your carpet then easy to push.
12 guests found this review helpful. Did you?

So disappointed!

3 out of 5 stars
Thumbs down graphic, would not recommend
KJ - 1 year ago
Wanted to love it as I loved my previous Dyson. It has great suction on floors but It’s bulky and won’t fit under furniture. You can’t adjust pressure so it sucks up any area rug and the extension arm won’t open fully so it pulls the vacuum over.
1 reply from DysonProductExpert team - 1 year ago
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support. Best wishes, Teanna Dyson Expert
16 guests found this review helpful. Did you?

Great buy!

5 out of 5 stars
Thumbs up graphic, would recommend
Mne - 1 year ago, Verified purchaser
Best Vacuum I have used. Two dogs and this thing sucks up the dog hair with no program!
6 guests found this review helpful. Did you?

Now it won't pick anything up

1 out of 5 stars
Fooled - 1 year ago
originally posted on Dyson
I bought this thing less than a year ago. Last June, I wrote a review to comment on the hose that won't stay extended. Dyson said, in effect, that I should just use it more. Didn't work. Now the machine won't pick up anything including bits of dog hair on a hard floor. I have cleaned both filters and looked inside the machine to find any obstructions. There aren't any. The hose does have suction for some reason. My one-star rating remains in effect.
6 guests found this review helpful. Did you?

Meh. Underwhelming, especially for price

2 out of 5 stars
Thumbs down graphic, would not recommend
nhmtnbkr - 1 year ago, Verified purchaser
After using this for about six months, I'd have to say my impression of this vacuum is it's at best average, and largely underwhelming for the purported level of engineering, but most particularly the price. While this is a decent vacuum in terms of the quality of the suction and the lack of tendency to clog, that's pretty much where the benefits for me end, other than the quality of the pet hair vacuuming attachment. Overall for a product coming from a company that touts itself as an engineering company, this isn't terrible well engineered, especially from an optimum function, usability and ergonomics standpoint. There are a number of very glaring shortcomings and a host of smaller, but still annoying others. The extension wand and hose design are two of the biggest things about this that are poor from a design standpoint, but especially ergonomics. The hose tension is way too high/strong, so you are constantly fighting with it to stay extended when you're using the wand and/or the pet attachment - so you waste energy fighting it and it's taxing on the hands to use for more than a couple of minutes, especially if you're like me and have nerve damage in your hands (or you likely would if you're old or arthritic) and you're trying to vacuum carpeted stairs for 10+ minutes. You'll find you end up having to constantly either hold the main part of the vacuum with a hand or a foot to keep the vacuum from snapping back at you when you're using the hose and/or wand, because the hose tension is too high and pulls the body of the vacuum at you. Add in the wand function, which is annoying because it sits inside the hose, so you have to extend it and lock it into the end of the house to use it, especially with the attachments. Or, if you just want to use the hose, you have to pull the wand all the way out and detach it, before connecting attachments. This design is awful in my opinion. What's more, the way the wand/hose assembly sits inside the back of the handle of the vacuum, makes for a sloppy feeling handle when using in regular vacuum function, particularly side to side. You can feel the play between the overly flexible handle assembly and the hose in the back, which means you have to use more exertion than you should to move the vacuum around, especially side to side. I expect that with years of use, the handle, being an incomplete piece of plastic, will eventually snap off. Another major annoyance with this is the the lock mechanimsm to keep the vacuum upright is poor, it routinely disengages and the vacuum falls over, especially when using the wand/hose extended. I've had this fall over and ding furniture, hit me in the head Can't say I'm a fan of the ball assembly to be honest, it doesn't really help with mobility enough, likely because it's too big and creates too much of a pivot point relative to exertion. Because of its size, as many have noted, you can forget about getting it under furniture to vacuum. Coupled with the weight of this vacuum, it's not the easiest to maneuver. Another deficiency on this it the lack of a cord management. Once unwrapped to vacuum with, this has no clip to keep the cord up and out of the way, which forces you to spool the long cord in your non-vacuum pushing hand, so you don't trip, or roll over the cord continually with the vacuum.
1 reply from DysonProductExpert team - 1 year ago
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your honest feedback here with us. We love to hear and learn from our owners, even when we miss the mark. We have heard feedback before about the flexibility, or lack thereof, of the hose. You may find that stretching it out fully, and leaving the hose to remain in that position overnight may help to speed up the process of making the hose more pliable and easier to use. As always, if you have any product questions we can help with, or have issues that are unresolved we can help to troubleshoot, you can get in touch with our team directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
15 guests found this review helpful. Did you?

Want to love it, but I dont...

2 out of 5 stars
Thumbs down graphic, would not recommend
Danielle - 1 year ago
I want to love it, but I don’t. The ball swivel mechanism is great, however, it prevents you from easily vacuuming under furniture. The hose is very difficult to extend (and keep extended). Vacuuming one room took longer than it would have with my old vacuum (Rainbow). Pros - suction is like no other - definitely cleans well. Therefore, I won’t give up on Dyson and will try another style. I feel like there are more cons than pros. I will return and try the cordless thinner version in hopes I like it better.
1 reply from DysonProductExpert team - 1 year ago
Hello Danielle, this is Kelly with Dyson. We're sorry to hear you've found the Ball Animal 3 Extra to be disappointing. While we're thrilled to hear that you've been so pleased with the suction, it's always disheartening to know when our technology misses the mark. We do appreciate your feedback shared here. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
11 guests found this review helpful. Did you?

Floor attachment falls off while vacuuming

2 out of 5 stars
Thumbs down graphic, would not recommend
MaryBeth - 1 year ago, Verified purchaser
I love that this vacuum picks up dog hair, dirt and dust like no other. However, the floor attachment (roller) keeps falling off from the main vacuum as I vacuum. It’s frustrating to reattach it every few minutes. The hose is very stiff and difficult to use as it doesn’t bend. Trying to use attachments to vacuum the couch is an exercise in futility. I would return this but am a week out of the return window so I’m stuck.
1 reply from DysonProductExpert team - 1 year ago
Hello MaryBeth, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with the cleaner head staying attached to your Ball Animal 3 Extra. That is definitely unusual and should not be happening. We would be very happy to help troubleshoot and resolve this issue with you, as you do have a five-year guarantee with your machine. Please get in touch with us directly at askdysonUS@dyson.com for assistance. Best wishes, Kelly Dyson Customer Support
5 guests found this review helpful. Did you?

The good, the bad, and the questionable.

3 out of 5 stars
Just Some Guy - 1 year ago
originally posted on Dyson
Our last vacuum was a DC-07. Used it for 18 years. It was a great vacuum overall, and would still be going strong today, but my wife needs something easier to handle due to her bad back. She narrowed her choices down to two vacuums: the Ball Animal 3, and a competitor's. Obviously, given our positive experience with the DC-07, we went with the Dyson, and also because the competitor's model still uses bags (seriously?) which we didn't want to deal with. In terms of engineering, the Ball Animal 3 is impressive. The suction is incredibly powerful. In fact, it's so powerful that in some cases--like bathroom rugs, hallway runners, etc--it's actually a detriment because the rug buckles as you're pulling the vacuum back. My wife likes the head design; it's lower to the ground so it can get into tighter spaces under chairs, etc. I also like that you can see the brush bar while operating the vacuum, so you know whether it's spinning or needs to be cleaned. So as far as engineering and technology are concerned, the Ball Animal 3 is fantastic. The vacuum's Achille's heal, however, is its ergonomics. This is not an easy vacuum to use, and requires a fair amount of strength to push around. I'm 6'3" 250+ lbs, and by the time I'm finished vacuuming with the Ball Animal 3, my shoulder feels like it's going to fall off, and my back hurts for about a half hour afterwards, from the coccyx up to the middle. If *I'm* this stiff, sore, sweating like a pig, and gasping for air after using the vacuum, imagine what it must be like for my poor wife and her bad back! This vacuum does not "roll" or "glide" across the carpet, and frankly I also feel it's a lot harder to maneuver. On a positive note, though, the clutch mechanism is in a much more user-friendly location now (an electronic switch next to the power button versus having to bend over and manipulate a mechanical knob); but then Dyson goes and cancels it out by putting the suction adjustment slider in an even more inconvenient location than where the DC-07 clutch knob was. My wife likes the wand on this unit better than the DC-07. I disagree, but I do like that the tools can be directly attached to the hose now. That's probably the best improvement Dyson made, ergonomically speaking. Unfortunately, the main chassis/body still "follows" you around whenever you stretch the hose, getting in the way and making the job harder. The on-board storage of the tools isn't very good, either, and seems like it was more of an afterthought. The brush bar is much easier to remove on the Ball Animal 3. It's more of a sleeve that fits over the actual rotating mechanism, so no special tool is required to disconnect the drive belt from the roller bar. Lastly, both filters on the Ball Animal 3 are washable (the post-motor filter on the DC-07 wasn't washable and had to be replaced periodically, and was difficult to access). Now as for the construction of the Ball Animal 3, that remains in question. Some of the plastic, particularly in the handle and the flip-up wand end cap, is really flimsy and bends way too much. I feel like it's going to snap or permanently deform at any moment. However, being open-minded, perhaps the flexibiltiy helps _prevent_ the plastic from snapping. I don't know. Time will tell. I'm torn. On the one hand, I want the Ball Animal 3 to give us 18+ years of reliable service like the DC-07 did; but on the other hand, I am not looking forward to my wife and I (especially her) having to lug this thing around while using it. We may be back in the market sooner than later.
1 reply from Dyson Customer Support team - 1 year ago
Hi there, this is Kelly with Dyson. Thank you so much for sharing this fantastic review. We love to hear and learn from our owners; both the good and bad. We were so happy to hear many years of use you got out of your former DC07 vacuum. Those models were work horses; owners who had or still have this model, LOVE it! It really speaks to the quality of Dyson products, how long you were able to use this machine in your home. We're sorry to know that you haven't had the same - or better - experience with your new Ball Animal 3 Extra. You did touch on the suction power in your feedback. This machine does offer 290 air watts of suction power, which is our most powerful upright to date. The Anti-tangle Motorbar cleaner head does have suction control, so you should be able to position the slider to make vacuuming things like area rugs or bath mats easier. Try moving that slider all the way to the left, and see if that helps the issue. If you are finding the machine hard to push all the time, and moving that slider doesn't seem to make things any easier, let me know! I appreciate your comments on the location of the slider. It does require the user to bend over and reach fairly low; we appreciate hearing that. We wouldn't expect any parts to feel flimsy or like they may break, but know that if you should ever encounter anything breaking or snapping, we're always on standby to provide needed assistance. If you have any other questions or concerns that we can help you with, you can reach me directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
1 guest found this review helpful. Did you?

Best vacuum

5 out of 5 stars
Thumbs up graphic, would recommend
MK - 1 year ago, Verified purchaser
This vacuum does exactly as it says and is easy to use. Love it!
3 guests found this review helpful. Did you?

Not dyson quality

2 out of 5 stars
Thumbs down graphic, would not recommend
CLJ - 1 year ago, Verified purchaser
I liked the attachments but this vacuum just doesn’t pick up. It spits out as much as it spits out and often leaves a black trail. It causes more work than it alleviates. I have owned dysons for 14 years- 2 dyson cordless vacuums, a dyson canister, the corded yellow dyson and now this corded and this is the first dyson that is just NOT good. It’s being returned. I tried it long enough.
1 reply from DysonProductExpert team - 1 year ago
Hi there, this is Kelly with Dyson. We are sorry to hear that you're noticing suction loss, or pick up loss from your Ball Animal 3 Extra. If dirt or debris is getting spit out, that's normally due to a blockage or a clog. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
2 guests found this review helpful. Did you?

Worst vacuum ever

1 out of 5 stars
Thumbs down graphic, would not recommend
Michelena - 1 year ago
Literally worst vacuum I have ever used. It’s is so heavy and bulky and the extendable pole is so awkward and barley has any suction. On top of the vacuum already sucking my vacuum recently decided to not stand up anymore. So unless leaning on two things (if I just lean against the wall the wheels make it slide and fall down) it falls. Also mentioning I’ve had this vacuum Less than a year. Oh and the cord got mangled and gets tangled way faster than any other cord I’ve ever had. Even with wrapping it properly after uses. This vacuum is literally the worst I highly don’t recommend. I can’t believe I spent so much money on such a piece of garbage. Going to buy another shark apex vacuum because it is far superior. Had that one in the past and unfortunately I broke the head and haven’t found a replacement so I decided to branch out to Dyson. Big mistake. Sorry for probably harshest review ever but I’m passionate about cleaning and can not believe an over $300 vacuum is so terrible.
1 reply from DysonProductExpert team - 1 year ago
Hello Michelena, this is Kelly with Dyson. It's disappointing to hear that your experience with your Ball Animal 3 has been so disappointing thus far. If the machine is no longer standing/locking in to place, there is either something blocking in the internal hose preventing the machine from locking, or an issue with the stabilizer. We would be very happy to go over your machine with you to help determine the issue, and to make sure your vacuum is performing as intended. Please consider getting in touch with us at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
5 guests found this review helpful. Did you?

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