MONDAY Moisture Shampoo

Hi there, thanks for sharing your feedback. We understand that ingredient transparency and safety are important to many customers, and we appreciate the opportunity to address your concerns. When it comes to Phenoxyethanol, it’s worth noting that this is a widely used preservative in haircare and cosmetics, designed to prevent the growth of bacteria and mold in products. Its use is approved globally, up to a maximum concentration of 1%. MONDAY’s formulas strictly adhere to this limit, ensuring the ingredient is present only in safe and regulated amounts. Without preservatives like Phenoxyethanol, products would be at risk of contamination, which could pose more significant safety concerns. While Phenoxyethanol is synthetic, it is also naturally found in certain foods like green tea and berries. Preservatives—whether synthetic or natural—must be effective to do their job, and all carry some risk of sensitivity for certain individuals. That said, MONDAY’s products are dermatologically tested and meet all regulatory standards for safety. We hope this provides some clarity, and we’re always here to address any further questions or concerns you may have!

So thrilled to hear our MOISTURE Shampoo is working out great for you!

So thrilled to hear our MOISTURE Shampoo is working out great for you!

Hi Hellen, thank you for sharing your feedback. We are sorry to hear that our MOISTURE Shampoo didn’t meet your expectations. Our MOISTURE line is designed with ingredients like Shea Butter to provide hydration and nourishment. While many customers find it beneficial, we understand that individual experiences may vary. And so, we would recommend trying our SMOOTH line. It features a creamy cleansing system that is formulated to address frizz and enhance manageability. Many of our customers with curly hair have loved the results, and we hope it provides the hydration and manageability you’re looking for. We hope you find this helpful.

Sorry to hear you feel this way and that you did not get the desired results. For best results, we recommend using the product suitable for your hair type. If you need help picking the right one, please feel free to get in touch in touch with us via the Contact Us section of our website or share more about your experience and we can look into it.

Hi there, thank you for reaching out and for sharing your experience with our MOISTURE Shampoo. We're truly sorry to hear that you're not enjoying it as much as before. We want to clarify that we have indeed made some adjustments to our formulations based on extensive research and customer feedback. Our updated MOISTURE Shampoo now contains active ingredients, Hyaluronic Acid and gentle naturals such as Shea Butter to provide a hydration boost to dry and dull hair—leaving it feeling nourished and revived. These adjustments to our formula were made after thorough consideration and taking into account valuable feedback from our customers. While we strive to make our formulas suitable for everyone, we understand that individual experiences may differ. So, we suggest shampooing twice and using the conditioner just on the ends to achieve the desired clean feeling. In the meantime, if you're open to exploring alternatives, we suggest trying our CLARIFY line. Formulated with Grapefruit Extract and essential Ceramides, it offers a deep cleanse for hair with excess oil and build-up, leaving it feeling refreshed and balanced. Your feedback is important to us, and we'll be sure to pass it on to our wider team.

Hi there, thanks for sharing your feedback – we're sorry to hear about your experience. We consider any and all customer experiences and feedback as important. We know hair fall and itching can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, we'd also like to add that MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. However, we're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi Sarah, thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. We're once again sorry to hear about your experience and we'll be sure to pass on your feedback to our wider team.

Hi Katy, thanks for sharing your feedback. We are sorry to hear you're not enjoying our MOISTURE Shampoo. Our MOISTURE Shampoo contains active ingredients, Hyaluronic Acid and gentle naturals such as Shea Butter to provide a hydration boost to dry and dull hair—leaving it feeling nourished and revived. While we have received amazing feedback from our customers using our MOISTURE line, we understand individual experiences may vary and so we suggest you to explore our range and pick the one most suitable for your hair type. Hope this is helpful.

Hi there, thanks for sharing your feedback – we're sorry to hear about your experience. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, we'd also like to add that MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. However, we're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi there, we're sorry to hear you didn't get the desired clean feeling post wash. Our MOISTURE Shampoo contains active ingredients, Hyaluronic Acid and gentle naturals such as Shea Butter to provide a hydration boost to dry and dull hair—leaving it feeling nourished and revived. However, from our experience, it appears like your hair is in need of a deeper clean and so we suggest you use our CLARIFY line. It contains active ingredients, antioxidant Grapefruit Extract and essential Ceramides to provide a deep cleanse for hair with excess oil and build-up—leaving it feeling refreshed and balanced. Hope you find this helpful. Team MONDAY

Hi Sam, hank you for sharing your feedback. We're sorry to hear that you're experiencing itchy, scalp. We understand that individual experiences may vary and we take all customer feedback seriously, we also know this must be concerning for you. We want to assure you that MONDAY products are dermatologically tested and have been found safe to use. However, this doesn't necessarily mean that individuals won't have unique reactions. MONDAY's products meet the same regulations and industry standards as any other product on the market. Our formulations comply with all appropriate regulations, have been tested by third parties, and are dermatologically tested. In particular, we meet the stringent EU standards, which exist to protect consumers from potentially harmful ingredients. Of course, you know yourself best, so if you're concerned, we recommend discontinuing use of MONDAY products and reverting to your original shampoo and conditioner. While many of the ingredients in MONDAY are industry standard and used across common salon brands, this also means there’s a chance you could have similar issues with other products. So, we recommend consulting your healthcare professional for the best advice on suitable products for you. We hope you find this information helpful. Thank you again for your feedback we'll be sure to pass this on to our wider team. Team MONDAY

Hi Ann, hank you for sharing your feedback. We're sorry to hear that you're experiencing itchy, scalp, flaking and burning sensation. We understand that individual experiences may vary and we take all customer feedback seriously, we also know this must be concerning for you. We want to assure you that MONDAY products are dermatologically tested and have been found safe to use. However, this doesn't necessarily mean that individuals won't have unique reactions. MONDAY's products meet the same regulations and industry standards as any other product on the market. Our formulations comply with all appropriate regulations, have been tested by third parties, and are dermatologically tested. In particular, we meet the stringent EU standards, which exist to protect consumers from potentially harmful ingredients. Of course, you know your body best, so if you're concerned, we recommend discontinuing use of MONDAY products and reverting to your original shampoo and conditioner. While many of the ingredients in MONDAY are industry standard and used across common salon brands, this also means there’s a chance you could have similar issues with other products. So, we recommend consulting your healthcare professional for the best advice on suitable products for you. We hope you find this information helpful. Thank you again for your feedback we'll be sure to pass this on to our wider team. Team MONDAY

Hi Nancy, thanks for sharing your feedback – we're sorry to hear about your and your daughter's experience. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re both experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, we'd also like to add that MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. However, we're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi Holli, thank you for sharing your feedback. We're sorry to hear that you're experiencing frizzy hair, itchy skin, clogged pores, and breakouts. While this is unusual for our MOISTURE Shampoo, we understand that individual experiences may vary. We take all customer feedback seriously, and we know that itching and breakouts can be concerning. We want to assure you that MONDAY products are dermatologically tested and have been found safe to use. However, this doesn't necessarily mean that individuals won't have unique reactions. MONDAY's products meet the same regulations and industry standards as any other product on the market. Our formulations comply with all appropriate regulations, have been tested by third parties, and are dermatologically tested. In particular, we meet the stringent EU standards, which exist to protect consumers from potentially harmful ingredients. Of course, you know your body best, so if you're concerned, we recommend discontinuing use of MONDAY products and reverting to your original shampoo and conditioner. While many of the ingredients in MONDAY are industry standard and used across common salon brands, this also means there’s a chance you could have similar issues with other products. We recommend consulting your healthcare professional for the best advice on suitable products for you. We hope you find this information helpful. Thank you again for your feedback. Team MONDAY

Hi Nat, thanks for sharing your feedback. We are extremely sorry to hear you're experiencing itches and your scalp is burning. We would like to assure you that we’ve gone to great lengths to test our products on a range of hair types and hair conditions, and that they’ve been found safe to use. MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We're once again sorry for your experience. Team MONDAY