Newair® Countertop Ice Maker. Bullet Ice, 50 lbs/day - Stainless Steel
$339.99 reg $409.99
Sale save $70.00 (17% off)
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Return this item by mail or in store within 30 days for a full refund.
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- $369.99reg $439.99 Sale2.8 out of 5 stars with 8 ratings
Guests are saying
This ice maker is highly praised for its efficiency and ability to produce a large quantity of ice quickly, making it ideal for parties and daily use. Guests appreciate its ease of use, multiple ice size options, and effective customer service. While some have experienced issues with parts like the ice tray hinge, the overall performance and convenience of this machine make it a valuable addition to any home or business.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.6 out of 5 stars with 1437 reviews
5 out of 5 stars
19 April, 2026
originally posted on Newair
So far so good, I’m happy. Great machine
So far so good. Actually, I was sent the stainless steel, instead of the red noted in the description, but that’s ok. My last one worked well and lasted three years of continuous daily use. I use it to feed my ice water therapy machine for chronic back pain. Since I had owned a previous machine of theirs, and the website made an error on my order, they gave me 20% off. Which was very cool. Can't go wrong with this machine. Design is excellent & well thought out also.
4 out of 5 stars
1 October, 2025
originally posted on http://www.newair.com

Waiting for our NewAir broken part
Waiting for the tracking number for our replacement plastic NewAir broken IceTray part, which was ordered on Sept 25. Love the IceMaker, and hopefully we'll receive the part so it can be installed, getting our NewAir back up and running!!
4 out of 5 stars
28 July, 2025
originally posted on http://www.newair.com

Great product
Great product, one thing that would make it alot easier to get status would be to illuminate the control panel. As it is difficult to see machine status
2 out of 5 stars
10 June, 2025
originally posted on http://www.newair.com

Won't stop making ice and ice shovel hinge broke!
This has been a good ice maker but the design with the ice tray is bad. Once the basket gets full, it doesn't shut off? So the side effect is you have to empty it regularly. Apparently I didn't get to it and it broke the hinge? Can't find a replacement.
3 out of 5 stars
11 January, 2025
originally posted on http://www.newair.com

Great but only lasted 18 months
Worked great with regular cleanings and running cleaning solution through 1x mo, but then the tray mechanism froze up and no way to fix it. Husband tried everything to fix. Biggest downfall is it's price is high and the warranty only lasts 1 year.
1 out of 5 stars
20 March, 2024
originally posted on http://www.newair.com

A WASTE OF MONEY
USED THIS PRODUCT 3 TIMES and it stopped working!! I may have had a defective one and because its a year past the purchase date I cant get another one or a refund.
1 out of 5 stars
20 March, 2024
originally posted on Newair
A WASTE OF MONEY
USED THIS PRODUCT 3 TIMES and it stopped working!! I may have had a defective one and because its a year past the purchase date I cant get another one or a refund.
1 reply from newairpwr team - 8 months ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
1 reply from newairpwr team - 9 months ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
5 out of 5 stars
21 February, 2024
originally posted on http://www.newair.com

Great product
Great product and customer service was great after my first issue . Customer care was very helpful
5 out of 5 stars
21 February, 2024
originally posted on Newair
Great product
Great product and customer service was great after my first issue . Customer care was very helpful
1 reply from newairpwr team - 9 months ago
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
1 reply from newairpwr team - 8 months ago
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
1 out of 5 stars
14 February, 2024
originally posted on http://www.newair.com

I wouldn't buy this product again
After a little over a year of purchasing the ive machine the company wouldn't replace my unit all they would do is give me 40% off a new one. Why would I buy another one when the problem that I'm having wasn't my fault of mis use. The water hose on the inside is leaking when filling up the basket with water so it's a fast leak. I now have it on my table with a towel underneath the machine. Never again I will be buying from this company
1 out of 5 stars
14 February, 2024
originally posted on Newair
I wouldn't buy this product again
After a little over a year of purchasing the ive machine the company wouldn't replace my unit all they would do is give me 40% off a new one. Why would I buy another one when the problem that I'm having wasn't my fault of mis use. The water hose on the inside is leaking when filling up the basket with water so it's a fast leak. I now have it on my table with a towel underneath the machine. Never again I will be buying from this company
1 reply from newairpwr team - 9 months ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
1 reply from newairpwr team - 8 months ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
4 out of 5 stars
3 August, 2023
(no review title)
[This review was collected as part of a promotion.] 4
3 out of 5 stars
6 June, 2023
originally posted on http://www.newair.com

Good not great
After 6 months of use the hinges on the ice tray broke, bought the very affordable replacement parts! Though very difficult to actually replace and now 6-8 moths later the same part broke again.
3 out of 5 stars
6 June, 2023
originally posted on Newair
Good not great
After 6 months of use the hinges on the ice tray broke, bought the very affordable replacement parts! Though very difficult to actually replace and now 6-8 moths later the same part broke again.
1 reply from newairpwr team - 8 months ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
1 reply from newairpwr team - 9 months ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
5 out of 5 stars
29 March, 2023
originally posted on http://www.newair.com

great product
ICE MAKER WORKS VERY WELL AND MAKES THEM FAST
5 out of 5 stars
17 March, 2023
originally posted on http://www.newair.com

Great ice maker and Newair customer service is top notch!
I bought this product used and it did not have the drain plug or cap. I ordered the plug thinking it came with the cap, but it did not. They sent me a cap free of charge! Great customer service!
5 out of 5 stars
17 March, 2023
originally posted on Newair
Great ice maker and Newair customer service is top notch!
I bought this product used and it did not have the drain plug or cap. I ordered the plug thinking it came with the cap, but it did not. They sent me a cap free of charge! Great customer service!
1 reply from newairpwr team - 9 months ago
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
1 reply from newairpwr team - 8 months ago
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
5 out of 5 stars
16 March, 2023
originally posted on http://www.newair.com

Great product for a great price!
I work as a school nurse in a very busy middle school. I use the ice machine all day long to make ice packs for my students when they have injuries in addition to making cold drinks throughout the day. This ice machine makes three different sizes and the ice is always perfect! It makes ice throughout the day and I set my timer for it to make fresh ice before I come in the next morning. Easy to clean and easy to use!
5 out of 5 stars
16 March, 2023
originally posted on Newair
Great product for a great price!
I work as a school nurse in a very busy middle school. I use the ice machine all day long to make ice packs for my students when they have injuries in addition to making cold drinks throughout the day. This ice machine makes three different sizes and the ice is always perfect! It makes ice throughout the day and I set my timer for it to make fresh ice before I come in the next morning. Easy to clean and easy to use!
1 reply from newairpwr team - 8 months ago
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215SS. Thank you for choosing Newair!
1 reply from newairpwr team - 9 months ago
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215SS. Thank you for choosing Newair!
5 out of 5 stars
25 February, 2023
originally posted on Newair
Newair
My second unit like this. Pretty quite and very quick
1 reply from Customer Care team - 3 years ago
Thank you for the 5-star review. Thank you for choosing Newair!