A: add more water and continue cooking, until you find your desired measure of doneness.

A: Can it be that water steams at different rates depending upon the elevation, or humidity levels there? Can only imagine that is a slight difference and adding just a tad bit more water will work.

A: Add more water so it will cook a little longer

A: Altitude makes a difference. If your eggs aren't cooked enough...just add a bit more water initially. That means the water takes longer to evaporate and your eggs will cook longer. Easy peasy

A: Hello! If you have followed the instructions in our guide, please reach out to our customer service team and they will be happy to assist with more troubleshooting tips - support@bydash.com

A: As egg size vary, put more than instructed water at first. Remove from cooking when reach desired condition.

A: It should, Ive just been wiping mine down with either a wet cloth or a magic eraser and all the spots come off

A: Hi Jill, thank you for for purchasing our Dash Egg Cooker! We hope you love it as much as we do! It is true that you may notice mineral deposits on the Heating Plate after a few uses. This may look like rust, but it is merely the residue of natural minerals present in your water. To remove, simply clean the Heating Plate with a mild solution of water and vinegar (10 parts water : 1 part vinegar) from time to time. You can also clean the heating plate using a “magic eraser” type sponge and warm water.

A: Yes totally normal my mom has one that is a different brand but same product and it has spots on it but a trick I’ve been told is old fashioned to get almost all the spots and a great way to deep clean the cooker is grab a paper towel put some white vinegar on it. I don’t mean saturate the paper towel but put enough on there that it soaks one edge of the paper towel then wipe wipe wipe then voila! Most of those spots should be gone

A: Still, sometimes an egg will crack and as the water is used, the egg drippings are "burned". A bit of vinegar, and/or baking soda/water scrubbing will fix it right up.

A: Someone else said that it is 2 feet

A: Thank you for reaching out! The cord length is 36 inches for the Everyday Egg Cooker.

A: Hi. Thank you for your interest in our products. Depending on the model, you can cook 6 or 7 eggs perfectly each time! Both come with a boiling tray, poaching tray and omelet bowel.

A: I was going to buy this item, until I saw that the cooking completion notification chime/beeper is not adjustable. It's a horrible feature to have without allowing for adjustment, especially if you are trying to cook eggs early in the morning without waking anyone else, or you just don't like, or need, to hear any noise early in the morning.

A: There is no way to turn the volume down or turn off the chime for the Dash Everyday Egg Cooker at this time.

A: It’s on the bottom inside and attached to the measuring cup

A: Hi! We’re sorry to hear about your experience, we’d love to help! Please reach out to our Customer Support Team at support@bydash.com.

A: Hello! We're sorry to hear you are having trouble with the Dash Everyday Egg Cooker. In our testing, we haven't experienced a problem with yolks oozing out but if you could reach out to our customer service team they would love to hear more and hopefully assist - support@bydash.com. Thank you!

A: Possibly cold eggs (store-bought) need to be set out to warm to room temperature. Sometimes this makes a difference when boiling eggs the traditional way. Or thin egg shells.

A: Hello! Thank you for your interest in the Dash Egg Cooker. Please reach out to support@bydash.com and they would be happy to get you guide for cooking each style of egg!

A: Use the water cup that comes with it and pour into a glass measuring cup. That will give you the answer

A: Hello! Thank you for your question. At this time, there is not a volume adjusted on the egg cooker but we are happy to have your feedback as we are always looking for ways to improve. If you need any additional assistance, our customer service team is standing by - support@bydash.com

A: Hi Cassie, Thanks for the question! The trays are made of BPA-free plastic and are dishwasher safe.

A: Plastic, and very durable!