IT Cosmetics Makeup Your Skin But Better Primer - 1oz - Ulta Beauty: Priming, Cream Form, For Normal to Sensitive Skin

Hello there! Thank you for trying our Your Skin But Better Makeup Primer+ Oil-Free. We are sorry to learn that you thought our product would help makeup go on smoothly and it did not work out. Although you applied our primer before adding foundation, eyeshadow, eyeliner, finishing powder, everything from IT. It made your foundation cakey and the IT foundation went into creases and fine lines. We apologize that you encountered this issue. To prevent cakey makeup, prep your skin. If your skin is dry or flaky it is more likely to look cakey when applying makeup that causes it to appear patchy and uneven. We recommend using a moisturizer first, before applying your primer and makeup. We hope you find this information helpful. Your satisfaction is very important to us. Thank you for your feedback.

Hi there! We appreciate your review of our Your Skin But Better Makeup Primer+ Oil-Free! We are so sorry to hear IT changes the color of your foundation. We would like to speak with you directly about this. Please call our Customer Service at 1-800-356-5120 anytime Monday-Saturday 9:00 A.M.-5:00 P.M. EST. Please provide the agent answering your call with this case number 44458881. IT would be helpful if you could have the product with you when you call. We also apologize that you find IT settles into your fine lines. To achieve the best results we recommend applying a thin layer after cleansing and moisturizing. After ensuring your primer has fully absorbed and your skin is dry blend foundation and other makeup on top for a smooth, fresh finish that lasts. We hope this is helpful and we look forward to hearing from you!