Oral-B Kids' Battery Powered Featuring Disney Princess Toothbrush - Soft: Compact Head, Includes Batteries, Nylon Bristles

We're sorry to hear that this has been your experience. We do have strict quality checks in place to ensure that our brushes reach you in the best possible condition, and they've been thoroughly evaluated to be safe when used as directed. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. We'll be sure to share your comments with our team, and we'd also be happy to look into this further for you, so please give us a call at (800) 566-7252 when you can.

J, we're very sorry you're disappointed. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. Your comments will be shared with our product development team. So we can offer more help, please give us a call at (800) 566-7252.

We're sorry this toothbrush didn't clean as you expected, Grisi. We assure you our toothbrushes undergo many tests and consumer monitors to provide features and styles fit for various mouths, and we hope you'll have an experience and shine you'll love. There may be a brush head that's better for your oral care routine, and we'd love to help further and have our team review your product details. Please call us at 1-800-566-7252, M - F, 9 a.m. to 6 p.m. EST for additional assistance.

We can understand your disappointment if you haven’t received the character you wanted. If you have questions about the features of a product listed on the Target site, or have made an order but didn't received the item expected, please reach out to the Target Team at 1-800-440-0680 for further assistance.

We can understand your disappointment that the brush was only working for the first day. Our products go through many quality checks to ensure they perform reliably, and we’d like to provide a few troubleshooting tips that may help. First, make sure the power outlet you are using is working as it should, and switched on if it is controlled by a power switch. Also, with a new brush, we recommend placing it on the charger for the full charge time when it is initially opened. While it may have a charge right out of the box, often, the brush is not fully charged and ready to go. It's also important to not charge the toothbrush on a metal surface since the metal can interfere with the charging process. With our Kids models, it can sometimes be difficult to know when they’re correctly switched off. If they’re switched on while charging, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on that’s great, and it was correctly switched off while charging. However if it doesn’t switch on, that might mean that it wasn’t switched off during charging. We stand behind our products so be sure to reach out if you need any further assistance. Just give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday – Friday.

We're very sorry your little girl is having trouble turning the brush on and off. Extensive research and testing goes into our products, and we try to offer features that are appealing as well as designing the kids brushes to be easy for little hands to use. Your satisfaction is very important to us, and we’d like to learn more to see how we can further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.