Oral-B Kid's Battery Disney's Frozen Toothbrush - Soft Bristles: Includes Batteries, Full Head Type

Thank you for your review; your feedback is invaluable and will be shared with our Quality Team. We apologize for the buildup on your child's toothbrush, and we understand how concerning this can be. Your experience is unexpected, as all of our products undergo thorough testing during the manufacturing process to ensure optimal performance. Additionally, we put a lot of thought and effort into the design to make it easier to clean. The buildup is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time, creating a chalky coating that may appear black, brown, orange, pink, or grey on the metal shaft, rubber parts, and charger. While it is very rare, mold on a toothbrush can occur if it is stored in an environment exposed to mold and bacteria, or if the plastic comes into contact with corrosive substances (e.g., cleaning agents, sprays, cosmetics, soaps, etc.). However, there is nothing in the actual brush head that can support mold growth. Certain ingredients in these products can make the plastic porous, allowing dirt and moisture to settle. To prevent buildup, rinse the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. We'd be happy to assist you further so your child can resume brushing. Please give us a call at (800) 566-7252.

We never want you to feel disappointed when investing in a new toothbrush, so we're sorry to hear this, Christine. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are designed to be comfortable and easy to use for a wide variety of consumers. Preferences vary from person to person, so we greatly appreciate your feedback on the noise level and performance of the brush. So we can learn more and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that you feel this way. A lot of thought goes into creating features that we think you'll like, but we certainly understand that preferences can vary from person to person. Your feedback will be passed along, and please give us a call at (800) 566-7252 if there's anything more we can help you with.

We appreciate you taking the time to share your experience with us. We’re genuinely sorry to hear our Kids Oral-B Battery Soft Toothbrush tore up your little one’s mouth and gums, as well as being too loud, powerful, and big. We’ll share your message with our Quality and Health & Safety Teams. This advanced children’s toothbrush features soft bristles for a gentle, thorough clean. The oscillating head has a raised center row, designed to clean chewing surfaces where cavities tend to form. Please be assured that we thoroughly inspect all our products throughout the manufacturing process to ensure they are safe for use as directed and that they provide the best brushing experience. We’re disheartened this wasn’t the case with you or your child. Safety is our top priority, and though we are sure you have already done so, we recommend discontinuing use of the product. We want to learn more so we can provide the best assistance for you and your little one. Please call us at (800) 566-7252.

We're so sorry to hear you're unhappy with the size of the brush head, and would like to help. Please know, we carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. So that we can help you further, please give us a call at (800) 566-7252.

We've many quality checks in place to ensure our toothbrushes operate effectively, so your experience isn't one we'd expect, Linnepoes, and we're sorry to learn about it. Just as background, Oral-B toothbrushes that use alkaline batteries should last between 4 and 6 weeks on fresh batteries. Our brushes are designed to be used for two minutes, twice a day. Feel free to call us at (800) 566-7252 if you'd like any further assistance.

Thanks for leaving your review, GirlMama. We're happy to hear your little one loves our toothbrush! If you'd like help with its battery, please give us a call at (800) 566-7252.

Thanks for taking the time to share this with us, Camille. While these brushes are designed to last for the dentist recommended 3 months before replacing, we appreciate the feedback. If you'd like to share more or have questions, you're welcome to give us a call at (800) 566-7252.

We're so sorry to hear you're not a fan of the design, and that this toothbrush is too loud. Please know, there are many quality checks in place to ensure only the best products reach you. A new toothbrush may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. We also carry out extensive research and consumer testing when designing our products to ensure our consumers will enjoy our toothbrushes. So that we can help you further, please give us a call at (800) 566-7252.

Thanks so much for giving this toothbrush a try. We're very sorry to hear that it didn't fit your toddlers mouth. We do extensive testing to get the design of our brushes just right, so we'd love to share your feedback with our team. Please call us at (800) 566-7252.

Amanda, we're sorry to hear you're disappointed in this toothbrush, and would like to help. This toothbrush doesn't offer replaceable brush heads, as it's only designed to last around 6 months, however, we do recommend replacing every 3. We have a variety of toothbrushes with replaceable brush heads, which we'd be happy to go over with you. So that we can help you further, please give us a call at (800) 566-7252.