Hoover SmartWash Automatic Carpet Cleaner Machine and Upright Shampooer - FH52000: Electric Rug Cleaner, 5-Year Warranty
$219.99 reg $289.99
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- $99.99reg $129.99 Sale3.7 out of 5 stars with 199 ratings
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Guests are saying
This carpet cleaner has garnered positive feedback for its impressive cleaning capabilities, ease of use, and efficient drying features. Guests appreciate the automatic solution dispensing and the ability to disassemble for thorough cleaning. While some have experienced issues with durability and leaks, many find it effective for pet hair and tough stains, making it a valuable addition for maintaining clean carpets in homes with pets and children.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 6434 reviews
71% would recommend
525 recommendations
5 out of 5 stars
12 September, 2026
originally posted on Hoover
the best
works far better than any carpet cleaner I have ever owned
1 out of 5 stars
12 September, 2026Verified purchase
(no review title)
This is the second one I’ve owned I use almost daily. They both have smoked and broke within a year. So disappointed in this product.
5 out of 5 stars
Thumbs up graphic, would recommend
7 September, 2026
Powerful and lightweight
This thing works. Removed the weird smell in my apartment closet that I’d just leased. Also did such a small area and the water is disgusting. I love hate carpet yall. I like the cozier feel, not having dusty crumbs in your bed from hardwood, and the sound reduction. But wow is it gross. Happy this machine helped. Much lighter weight than I was expecting. It was easy to carry the box up 3 flights.
1 out of 5 stars
31 August, 2026Verified purchase
Used
This came used and wasn’t advertised as an open box.
3 out of 5 stars
7 August, 2026
Watch out for the carpet fuzz
The machine works well and I like the dry only feature. However, it doesn’t appear there is a rinse option and the rollers are too spiky. They pull pieces of carpet up and a lot of fuzz was stuck in the plastic part at the front.
5 out of 5 stars
Thumbs up graphic, would recommend
2 August, 2026Verified purchase
Carpet cleaner /pet
100/10 Perfect for people with pets and all that hair they gets left behind
1 reply from HooverUSA team - 1 month ago
Thank you so much for your kind words! We're thrilled to hear you're enjoying your SmartWash Automatic. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover!
1 out of 5 stars
Thumbs down graphic, would not recommend
1 August, 2026
Not reliable!
Can’t ever get it back together so it sucks up the water. Only dumps it. With all the bad comments how does it get a 4.5 star rating.
1 reply from HooverUSA team - 1 month ago
Thank you for taking the time to share your feedback. We're sorry to hear you're having difficulty reassembling your Hoover SmartWash Automatic Carpet Cleaner and with its performance. We'd like the opportunity to assist you further. Please contact our Customer Care team by email at Hoovercustomersupport@ttifloorcare.com so we can help. ~ Warm Regards, The Hoover Team
5 out of 5 stars
Thumbs up graphic, would recommend
30 July, 2026Verified purchase
Smooth cleaning and easy clean up
This carpet cleaner not only cleans good it so easy to take apart and clean after your done ….. such a GREAT purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
28 July, 2026
(no review title)
This is the worst customer service I’ve ever experienced. Hoover will do anything to find a way to void a warranty on a product they know is not good quality. I will never purchase another Hoover product and encourage you to stay away from this one. I had the product for less than 2 years and the motor completely went out and Hoover refuses to repair. Definitely take your hard earned money elsewhere, I recommend Bissell!
1 out of 5 stars
26 July, 2026
originally posted on Hoover
Leaks everywhere!
DO NOT BUY THIS PRODUCT unless you are cleaning your carpet or upholstery in a pool! We have used ours three times and the past two times it has leaks all over the floor. It leaks half the reservoir tank which is a huge mess. I have search google and checked all the corrections…still leaks. I have searched reddit and apparently this a common problem and no one has found a solution. Please save yourself the money and get a product that will not make your living room look like a flash flood!
1 reply from Hoover Customer Support team - 2 months ago
Thank you for taking the time to share your feedback. We're sorry to hear about the leaking issue you've experienced with your Hoover SmartWash. We'd like the opportunity to help troubleshoot and resolve this for you. Please contact our Customer Care team by email at HooverCustomerSupport@ttifloorcare.com for further assistance.~ Warm Regards, The Hoover Team
5 out of 5 stars
23 July, 2026
originally posted on Hoover
Great carpet cleaner
This worked great on our carpet. Light carpet with traffic stains. I am very impressed. Easy to use. I wish I had this sooner. I have a smaller non Hoover machine that was not near as good.
1 reply from Hoover Customer Support team - 2 months ago
Thank you so much for your review! We're thrilled to hear you're enjoying your Hoover SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
5 out of 5 stars
20 July, 2026
originally posted on Hoover
Hoover smart wash vacuum cleaner
Very satisfied with the product. Easy to operate, good quality vacuum cleaner. My carpet looks like new after the cleaning.
1 reply from Hoover Customer Support team - 2 months ago
Thank you so much for your review! We're thrilled to hear you're enjoying your Hoover Smartwash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
5 out of 5 stars
Thumbs up graphic, would recommend
17 July, 2026Verified purchase
(no review title)
This was the first carpet cleaner I’ve ever used, but I read the manual, followed the instructions and the results were great! We never wear shoes in our house but I was surprised by how much dirt still came out of the carpets! I did a wash, a rinse and used the “dry only” option at the end, and the carpets dried very quickly! The only downside is that when I first opened the box, a spring had come off of one of the pieces and it took me a little bit to figure out how to put it back on. Once I did, though, everything else was smooth sailing. Overall, I love this carpet cleaner!
5 out of 5 stars
Thumbs up graphic, would recommend
28 June, 2026Verified purchase
Truly A M A Z I N G!
THE best carpet cleaning machine! I was dreading having to do it bit once I got started it could not have been easier. Suction is amazing and leaves carpets barely damp when done. Super impressed.
1 reply from HooverUSA team - 3 months ago
Thank you so much for your kind words! We're thrilled to hear you're enjoying your SmartWash Automatic Carpet. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover !
1 out of 5 stars
26 June, 2026
originally posted on Hoover
Carpet Cleaner model FH52000G broken belt
The small belt to the brush from the motor broke so the brushes will not turn on carpet. sounds like gears stripping, upon inspection the toothed side of the belt broke so the brush wheels stop and go when the broken spot of the 3/16 inch wide belt skips over the brush gears. Trying to order new replacement belt. Cleaner model # FH52000G serial number VN10.0 . Can not find the belt on line// Can't fix. Makes the unit useless
1 reply from Hoover Customer Support team - 3 months ago
Thank you for taking the time to share your feedback regarding your SmartWash. We're sorry to hear about the issue with the brush belt and understand how frustrating this must be. We'd be happy to help you find the correct replacement part and assist with your order. Please give our Customer Service team a call at 1-800-944-9200, and we'll be happy to assist you.~ Warm Regards, The Hoover Team
3 out of 5 stars
25 June, 2026
originally posted on Hoover
Cheaply made but expensive - does the job so far
I haven’t had any problems with it - nor have I had it very long. It seems to do the job pretty well though it’s not as easy for me to use as I’d hoped. It’s a bit difficult for me to get down to change the rollers, and I feel the machine could be easily broken because of all the plastic parts. It does not feel nearly as durable as the old (much heavier) Hoover I’ve had for many years. Hopefully Hoover,‘s quality hasn’t changed and this Hoover, will also last for a long time. I am hopeful.
1 reply from Hoover Customer Support team - 3 months ago
Thank you for taking the time to share your feedback regarding your SmartWash. We appreciate your honest comments and are glad to hear it has been cleaning well so far. We understand your concerns about changing the rollers and the overall feel of the machine. Your feedback is valuable and will be shared with our team as we continue to improve our products. We hope your Hoover vacuum continues to serve you well for years to come.- Warm Regards,The Hoover Team
3 out of 5 stars
16 June, 2026
originally posted on Hoover
Not happy
I liked the machine when it worked. However we bought this April of 2025 and I already need to spend money on replacement parts. The front floor plastic piece is cheaply made and broke. I also see this is a common problem for this particular machine. I also need to replace an end cap for a brush roll. With Hoover being such an old household name I expected way more from a product. Very disappointing.
1 reply from Hoover Customer Support team - 3 months ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the Hoover SmartWash+ Automatic Carpet Cleaner. We would like to assist you further regarding your warranty options and have reached out to you directly for additional information. We look forward to working with you toward a resolution. ~ Warm Regards, The Hoover Team
2 out of 5 stars
Thumbs down graphic, would not recommend
7 June, 2026Verified purchase
Poor quality
I really like that it's easy to use. However, after using it once, I got a burnt smell and a piece broke off. Very disappointing as I was looking forward to cleaning my bedroom carpet. Will need to return
1 reply from HooverUSA team - 3 months ago
Thank you for sharing your feedback. We’re glad to hear you found the SmartWash easy to use, but we’re very sorry to hear about the burnt smell and broken piece after the first use. This is not the experience we want for our customers. Please contact our customer support team at Hoovercustomersupport@ttifloorcare.com with your model information so we can further assist you.~ Warm Regards, The Hoover Team
1 out of 5 stars
Thumbs down graphic, would not recommend
7 June, 2026Verified purchase
10 months and stopped working
Used only 5 times in 10 months and machine stopped working. The bearing that rotates one of the brushes is frozen and once we took apart, realized there are some fundamental design flaws. Would not recommend!
1 reply from HooverUSA team - 3 months ago
Thank you for your review. We’re sorry to hear about your experience with your Hoover SmartWash. This is not the performance we expect from our products, especially with limited use. We appreciate you taking the time to share your feedback, and we will pass your comments along to the appropriate team for review. For further assistance, please contact our customer support team at 1 877-816-2058 with your model information. ~ Warm Regards, The Hoover Team
1 out of 5 stars
29 May, 2026
originally posted on Hoover
poor support
small plastic piece on recovery nozzle broke off .machine useless.no parts support.
1 reply from Hoover Customer Support team - 3 months ago
We’re sorry to hear about this experience. Our team has reached out to you by email to further assist. Please review and reply to our email at your earliest convenience so we can assist you further. ~ Warm Regards, The Hoover Team