Hoover SmartWash Automatic Carpet Cleaner Machine and Upright Shampooer - FH52000: Electric Rug Cleaner, 5-Year Warranty
$289.99
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Guests are saying
This carpet cleaner has received high praise for its powerful cleaning capabilities, especially for homes with pets. Guests appreciate its ease of use, lightweight design, and the ability to disassemble for thorough cleaning. Many have noted the impressive suction power and quick drying time, making it a great investment for maintaining clean carpets. However, some guests have experienced issues with durability and water extraction, which may require attention.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 6406 reviews
71% would recommend
518 recommendations
3 out of 5 stars
16 June, 2026
originally posted on Hoover
Not happy
I liked the machine when it worked. However we bought this April of 2025 and I already need to spend money on replacement parts. The front floor plastic piece is cheaply made and broke. I also see this is a common problem for this particular machine. I also need to replace an end cap for a brush roll. With Hoover being such an old household name I expected way more from a product. Very disappointing.
1 reply from Hoover Customer Support team - 8 days ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the Hoover SmartWash+ Automatic Carpet Cleaner. We would like to assist you further regarding your warranty options and have reached out to you directly for additional information. We look forward to working with you toward a resolution. ~ Warm Regards, The Hoover Team
2 out of 5 stars
Thumbs down graphic, would not recommend
7 June, 2026Verified purchase
Poor quality
I really like that it's easy to use. However, after using it once, I got a burnt smell and a piece broke off. Very disappointing as I was looking forward to cleaning my bedroom carpet. Will need to return
1 reply from HooverUSA team - 16 days ago
Thank you for sharing your feedback. We’re glad to hear you found the SmartWash easy to use, but we’re very sorry to hear about the burnt smell and broken piece after the first use. This is not the experience we want for our customers. Please contact our customer support team at Hoovercustomersupport@ttifloorcare.com with your model information so we can further assist you.~ Warm Regards, The Hoover Team
1 out of 5 stars
Thumbs down graphic, would not recommend
7 June, 2026Verified purchase
10 months and stopped working
Used only 5 times in 10 months and machine stopped working. The bearing that rotates one of the brushes is frozen and once we took apart, realized there are some fundamental design flaws. Would not recommend!
1 reply from HooverUSA team - 18 days ago
Thank you for your review. We’re sorry to hear about your experience with your Hoover SmartWash. This is not the performance we expect from our products, especially with limited use. We appreciate you taking the time to share your feedback, and we will pass your comments along to the appropriate team for review. For further assistance, please contact our customer support team at 1 877-816-2058 with your model information. ~ Warm Regards, The Hoover Team
1 out of 5 stars
29 May, 2026
originally posted on Hoover
poor support
small plastic piece on recovery nozzle broke off .machine useless.no parts support.
5 out of 5 stars
Thumbs up graphic, would recommend
28 May, 2026Verified purchase
(no review title)
So happy with this product - cleans the carpets so well. We have a golden retriever and the amount of hair it got out of the carpets (and we vacuum daily!)… I love that you can take all the pieces apart so easily, including the brush rollers, to clean them. 10/10!
4 out of 5 stars
23 May, 2026
originally posted on Hoover
Was Awesome!
Used this machine many many times. Love it. However, the last time I used it, the rollers (brushes) stop rotating. Now they spin freely like they are attached to anything. HELP !!!!!
1 reply from Hoover Customer Support team - 1 month ago
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed using your machine over time, but we’re sorry to hear the brush rollers have stopped rotating properly. We understand how frustrating this must be. We have reached out to you via email. Please review our message and reply back so we can assist you further. ~Warm Regards, The Hoover Team
5 out of 5 stars
Thumbs up graphic, would recommend
21 May, 2026Verified purchase
(no review title)
This is hands down THE BEST carpet cleaner I’ve ever owned! So easy to clean the different parts afterwards and so easy to use. Absolutely satisfied with this one! Highly recommend!
2 out of 5 stars
20 May, 2026
originally posted on Hoover
Second Hoover that leaks Cleaning Solution
Worked good for a while then the carpet cleaning solution came right through the machine. I did everything that was posted online. Nothing worked!! Second Hoover Shampooer that has done this. I will never buy s hoover again!!
1 reply from Hoover Customer Support team - 1 month ago
Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with carpet cleaning solution leaking through your machine, especially after following the recommended steps. We understand how frustrating this must be, particularly as this is not the experience we want for our customers. We have reached out to you via email and kindly ask that you review it and get back to us so we can assist you further and review your case in detail. ~Warm Regards, The Hoover Team
5 out of 5 stars
14 May, 2026Verified purchase
(no review title)
This product is easy to use. Easy to assemble and smooth to push.
1 out of 5 stars
Thumbs down graphic, would not recommend
3 May, 2026Verified purchase
Don't buy!
Waist of money. I should have returned this when I had issues with the suction the first time I used this. This cleaner has no problem with the solution being dispensed but if you want to have the water/solution sucked up forget it. I have tried all the troubleshooting possibilities and nope nothing being sucked into the vacuum. I have only used this a handful of times and the return window has now expired.
1 reply from HooverUSA team - 2 months ago
Thank you for sharing your feedback. We’re sorry to hear the unit did not perform as expected and that you’ve experienced suction issues. This is not the experience we want for our customers. Please contact us at Hoovercustomersupport@ttifloorcare.com, and we’ll be happy to assist you further. ~Warm Regards, The Hoover Team
1 out of 5 stars
Thumbs down graphic, would not recommend
29 April, 2026
bad experience
i bought this item two years ago and the motor gave out on me. we use it every 6 months or if our kids spill something on the carpet . it worked great while we had until it didn’t.
1 reply from HooverUSA team - 2 months ago
Thank you for sharing your feedback. We’re glad to hear the machine worked well for you, but sorry to hear the motor has stopped working. This is not the experience we want for our customers. Please contact us at Hoovercustomersupport@ttifloorcare.com , and we’ll be happy to assist you further and review your case. ~ Warm Regards, The Hoover Team
2 out of 5 stars
Thumbs down graphic, would not recommend
26 April, 2026Verified purchase
Didn't Last Long
Had the shampooer for a little over a year and the motor burnt up in it.
1 reply from HooverUSA team - 2 months ago
Thank you for sharing your feedback. We’re sorry to hear the motor burned out after a little over a year of use. This is not the experience we want for our customers. Please contact us at Hoovercustomersupport@ttifloorcare.com, and we’ll be happy to assist you further and review your case. ~ Warm Regards, The Hoover Team
5 out of 5 stars
26 April, 2026
originally posted on Hoover
(no review title)
It was the best shampooer I ever had until it quit working on me... I wish I could get a replacement. But they never would replace it so im looking to buy a new one when I get the money again. I was doing carpet cleaning videos with It on Facebook to support hoover until it quit. But now im looking for the next best option that I can make my videos with.
1 reply from Hoover Customer Support team - 2 months ago
Thank you for sharing your experience. We’re sorry to hear your shampooer stopped working. Please contact us at Hoovercustomersupport@ttifloorcare.com , and we’ll be happy to assist you further and review your case, including available support or warranty options. -Warm Regards, The Hoover Team
5 out of 5 stars
Thumbs up graphic, would recommend
18 April, 2026Verified purchase
(no review title)
I've had this for 2 years and love it. No trigger, just wash when pushing forward and dry when pulling back, makes it super easy. Dry only button let's you get extra moisture out. A rinse or water only button would be ideal but I guess if you don't want soap, just take the soap container off. Large capacity in water tanks means you can do a fairly large room on one run without stopping to empty/refill. That does make it a bit heavy, so might be hard for say, my 68-year-old mom with a bad shoulder (that's what she had me for). Dry suction doesn't leave much moisture in the carpet.
5 out of 5 stars
Thumbs up graphic, would recommend
16 April, 2026Verified purchase
Good buy!
I'm really impressed with this carpet cleaner. I got it on a sale and have used multiple times. It works great and doesn't leave a residue or extra water on the surface. It is easy to clean all parts after use and so far it all goes back together easily. I have not used the attachments but I suspect they work well. I would recommend based on my experience so far. I used a Green Machine 3 years ago and the Hoover far surpassed it in functionality and efficiency.
5 out of 5 stars
Thumbs up graphic, would recommend
14 April, 2026Verified purchase
(no review title)
Very pleased! Good quality efficient for cleaning my carpet and floors- this was my second purchase!
5 out of 5 stars
Thumbs up graphic, would recommend
12 April, 2026Verified purchase
A lot of cleaning for a great price
I purchased this on sale. I was going to rent a machine, and then I saw the rental is $50/day plus an extra $5 for the hose and hand nozzle to clean stairs and upholstery. So renting is $55/day plus tax! I took the sale price and divided it by the rental price and discovered that if I rent a machine 4 different times, I have already paid enough to purchase this one! No brainer! I have an old Hoover carpet machine that is 25 years old and has held up perfectly. Finally, the hose for hand-cleaning disintegrated, and the bottom tank, after 25 years, started leaking. So I am sold on the brand for durability and build quality. There are only a couple of pieces to assemble, and they snap together in a jiffy with no tools required. The new one is much lighter than the old one, due to newer materials. What are the improvements? 1- You no longer have a trigger to pull to dispense the solution. The machine automatically dispenses whenever you push forward, and vacuums the residue when you pull backwards. 2- The cleaning solution now goes in a separate tank, and the machine automatically mixes the correct ratio of water to solution as it dispenses the liquid. Saves putting too much solution into the water, as I always felt I did. 3- What if I only want to "suck up" the liquid? Well, there is a button you press for "vacuum only," and it stops dispensing liquid until you press the button again. 4- While it is still hefty, it is lighter than the old model, making stair cleaning easier. With the machine on the floor, the hose will reach up about 5 stair steps. 5- The vacuum power is very strong, so it pulls a lot of the cleaning solution back out of the carpet. You will be amazed at how dirty that liquid is! 5 - There is actually heated air that assists in drying the carpet more quickly. Older models did not have this feature. The noise level is what is to be expected with any carpet cleaner. It's about as noisy and a regular vacuum cleaner. Only my wife and I occupy our house, along with a couple of dogs. We don't track much in and out of the house, and the carpet survives only in two bedrooms now, but the master is pretty big. I was amazed at the amount of filthy, dirty water that came out of that small carpeted area. I expected it on the stairs, but didn't realize it was that much in the bedroom. If you have carpet in your house, you need to clean it at least once a year. You have three options: (1) Hire a $$ professional cleaner, (2) Rent a machine and pick-up and lug it back to the store, or (3) BY FAR the most economical method is to purchase a cleaner and do it yourself. It was about as quick as vacuuming, and now the carpet looks great and smells fresh.
5 out of 5 stars
6 April, 2026
originally posted on Hoover
Great Shampooer
[This review was collected as part of a promotion.] This Little guy is light weight it's the best shampooer you can buy. The only thing i don't like it does such a good job I'm doing everyone's carpet with it..Why can't they find this model its great
1 reply from Hoover Customer Support team - 3 months ago
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
3 out of 5 stars
29 March, 2026
originally posted on Hoover
Loud revving down
I got mine as a gift March 2022 and 4 years later mine is telling me its had enough. I only use on 1 area rug and once a year on my mother in laws carpets. Last time I used it I noticed it making a loud noise. I do have a puppy and she missed her pee pad and got some on the area rug, so I decided to shampoo it, noticed it didnt sound normal. I turned it off and it was revying down loud and long and it really sounds like its going to die on me. Its never made this sound before. I really do love my shampooer but am disappointed
1 reply from Hoover Customer Support team - 3 months ago
Thank you for your feedback. We’re sorry to hear about your experience. Our team has reached out to you via email to gather more information and further assist with a resolution. Please check your inbox (and spam/junk folder) and respond at your convenience. ~ Warm Regards, The Hoover Team
1 out of 5 stars
28 March, 2026
originally posted on Hoover
The 2nd Smartwash+ That Broke On Me
This is the second SmartWash I have owned. I have one carpet in my entire hone, an 8x12 rug in the living room,so it's not like the cleaner gets a lot of use. Anyway, the first cleaner lasted a year, this one lasted 4 uses before the nozzle in front of the machine broke. Same as last time: I now have 2 broken springs and 1 plastic nub in my hand and a carpet cleaner that no longer works. Again!!.What a waste of money!!
1 reply from Hoover Customer Support team - 3 months ago
Thank you for your feedback. We’re sorry to hear about your experience. Our team has reached out to you via email to gather more information and further assist with a resolution. Please check your inbox (and spam/junk folder) and respond at your convenience. ~ Warm Regards, The Hoover Team