Sony LinkBuds S True Wireless Bluetooth Noise-Canceling Earbuds - White

Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your LinkBuds S. Yet, we're sorry to hear about the battery issue you experienced with the right earbud of your previous pair. This is not the norm, as we strive to deliver the best quality possible. If you face a similar issue in the future, please follow the below steps: 1- Ensure that the headset is updated: https://cutt.ly/gtgt42Jh 2- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop 3- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK

Thank you for sharing your feedback, Dr P. We are so glad the WFL900 provided the silicone-free solution and situational awareness you needed for your rides, but we are truly sorry to hear about the declining battery life you've experienced over the last two years. We understand how disappointing it is when a product you love stops keeping up with your lifestyle. Battery longevity is something we take very seriously, and your feedback regarding the charging performance at the eight-month mark is incredibly valuable for our product development team. If you're ever looking to troubleshoot or explore a newer model, please reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We’d love to help you find a reliable long-term solution. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team

Hello there, Thank you for considering Sony products. We sincerely apologize for the battery issue you are experiencing with your WFLS900N earbuds. We understand how frustrating it must be to have one side drain rapidly while the other holds charge. To assist in resolving the issue of short battery life, we kindly ask you to follow these steps: 1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html 2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html 3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 4. Lastly, ensure that your firmware is updated to Version 4.3.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred

Hi Chammert26, Thank you for being a Sony owner for the past two years and for sharing such detailed feedback regarding your LinkBuds S. We are glad to hear you enjoy the sound quality and comfortable fit, but we are sincerely sorry to hear about the connectivity and battery issues you’ve encountered lately. To help resolve these frustrations and get your experience back on track, we recommend the following steps: 1- Please ensure you are using the Sony | Sound Connect app. Keeping your earbuds updated to the latest software version often resolves minor glitches and improves overall connection stability. 2- If the connection issues persist, a simple reset can often clear the internal memory without deleting your pairing information. You can find the step-by-step guide here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html 3- If a reset does not work, the next step is to initialize the headset to restore its original factory settings. Please note that this will delete your pairing information and you will need to pair them to your devices again: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If you have completed these steps and still find the performance unsatisfactory, we suggest contacting our dedicated technical support team for a more in-depth diagnostic: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We hope these steps help you return to the seamless listening experience you deserve. Thank you for considering Sony. Best regards, Dominick

Hi kulitskaya, Thank you for sharing your experience with the LinkBuds S. We're sorry to hear about the noise and battery issues you've encountered. Let's work together to resolve these concerns. -Reset the earbuds: place one earbud in the case and hold the reset button for 20 seconds until the light flashes orange and turns off. Once that's done, simply take that one out and repeat the exact same process with the second earbud. https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html -Initialize the earbuds: put the headset in the case and hold the button for about 15 seconds until the light starts flashing orange. As soon as you see that orange light, let go within 5 seconds, and once you see the green light flash 4 times, you’ll know everything is successfully reset to factory settings. https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html -To save your battery, just try turning off Noise Canceling, Speak-to-Chat, and high-quality settings like LDAC when you don't really need them. These features use extra power to process sound, so switching them off is the quickest way to get more hours out of a single charge. If you'd like to try more, you can find extra tips and troubleshooting steps at the links below. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105 https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html If these steps don't resolve the issues, please reach out to our support team for further assistance: https://www.sony.net/support-contact Thanks for considering Sony and letting us know about these issues. Warm regards, Estefany

Thank you for sharing your feedback, Lobster50. We are truly sorry to hear about the battery and overheating issues you're experiencing with your LinkBuds S. That is definitely not the performance we expect, especially with the orange blinking light indicating a charging error. To help resolve this, please try a factory reset to recalibrate the battery software. If the overheating persists, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this for you. We appreciate you bringing this to our attention. Best regards, Gus, Sony North America Customer Support

Hi Sabel Good day and thank you for your message. I understand that you're having issues with the unit and worry not, I am here to help. In regards to this NC issue, please perform the following steps based on the problem you're having with the unit and see how it goes for your WFLS900NL: Resetting the headset https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html Initializing: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html Noise cancelling issue: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html We do appreciate your time leaving us a review, and your feedback is well noted. Please be advised that if you have concerns or enquiry regarding your Sony unit, we actually have a support line which you can contact on 1300 137669. Just give us a ring and we will be more than willing to assist you. Kind regards,

Hi, Thank you for your feedback. We’re sorry to learn that you're facing difficulties with the battery of your LinkBuds S; this is not the norm, as we strive to deliver the best quality possible. Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL If the issue persists, follow the below steps to fix your issue: 1- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop 2- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your LinkBuds S. Yet, we're sorry to learn that you're facing difficulties with the battery lifetime; this is not the norm, as we strive to deliver the best quality possible. Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL If the issue persists, follow the below steps to fix your issue: 1- Ensure that the headset is updated: https://cutt.ly/gtgt42Jh 2- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop 3- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD Regarding the touch sensors, please check the precautions here: https://cutt.ly/otgt5h9P If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Hi hac1, We do appreciate your time leaving us a review, and your feedback is well noted. Please be advised that if you have concerns or enquiry regarding your Sony unit, we actually have a support line which you can contact on 1300 137669. Just give us a ring and we will be more than willing to assist you. Kind regards,

Hi Pat71d, We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation. Thanks for choosing Sony. Best regards, Eliab

Hi tkuepfer, Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues. We can certainly give you some steps that often resolve these types of problems: 1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed. 2) Reset and Initialize the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order. We appreciate your review of our Sony product and apologize for your experience. Warm regards, Estefany

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your LinkBuds S. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi there, Thanks so much for taking the time to share your experience with your LinkBuds S. We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year. Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem: 1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary. We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly. We appreciate your review of our Sony product and apologize for your experience. Sincerely, Estefany

Hi ZbLog, We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps. 1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry. If you've tried these steps and the issue persists, your next step would be to look into a repair. For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help. Thanks for considering Sony and for bringing this to our attention. Sincerely, Estefany