DeLonghi Magnifica Plus Fully Automatic Espresso Machine

Dear Customer, Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve had with your machine and the frustration with the return process. When we confirm that a machine has a problem, we take care of the return process to ensure it’s handled properly. We’d like to hear more about the issues you encountered so we can look into them and provide further assistance. If you would like support, please contact us via chat at De’Longhi Support https://www.delonghi.com/en-us/contact-us or call us directly at 1-800-322-3848, Monday–Friday from 9 AM–6 PM EST. Our team will be glad to evaluate the case and help find a solution. We appreciate your feedback and the opportunity to make this right. Kind Regards,

Dear RG3, Thank you for sharing your experience with the De’Longhi Magnifica Plus Espresso Machine (Product ID: ECAM32070SB). We appreciate the time you invested researching your first espresso machine, and we understand how important it is for your beverages to reach the temperature you expect. We are glad to hear you enjoy the coffee quality, and we want to help you achieve the best results possible. Thank you for trying the remedies provided by our Customer Care Team. If the temperature concern continues, we kindly request a short video demonstrating the steps completed and the latest result. This will allow us to validate the machine’s performance and provide the most accurate next steps for you. Please note: Temperature complaints are quite common and are often related to appliance adjustments or expectations rather than a defect. To properly assess the temperature, a coffee temperature test is required. Please follow these steps in order: 1) Turn the appliance ON. 2) Set the temperature to the maximum level (see Section 9.6 “Coffee 3) Temperature” in your user manual). 4) Run 1–2 rinse cycles to warm up the internal hydraulic system. 5) Select and prepare a 2X espresso coffee. 6) Start the brewing process. 7) Allow at least 20 ml of coffee to be dispensed into the cup. 8) Measure the temperature 2–10 mm from the coffee spout. The expected range is 83°C ± 3°C at a medium temperature level, equal to 181.4°F to 188.6°F. The optimal extraction temperature for espresso falls between 85°C–96°C (185°F–204°F) at the brewing head. However, as hot water travels through the coffee puck and into the cup, heat naturally dissipates by 5–15°F. As a result, the measured flow temperature at the cup is slightly lower than the internal brew temperature. A reading of 181–189°F (83°C ± 3°C) at the spout indicates that the extraction is occurring within the correct thermal window, ensuring proper flavor extraction, balanced crema formation, avoidance of burned or bitter taste. This is the industry standard for fully automatic espresso systems. Please record a short video showing these steps clearly. If the issue persists after completing the test, reply with the video so we can assist you further, offer troubleshooting, or proceed with warranty options if needed. We are here to support you and ensure your machine performs to your satisfaction. To reach us directly, please feel free to chat with a live expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Kind regards,

Dear Gary, Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected. Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com. Enjoy every cup, and thank you for choosing De’Longhi!

Dear Customer, Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected. Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com. Enjoy every cup, and thank you for choosing De’Longhi!

Dear Customer, Thank you for sharing your feedback with us. We truly understand how disappointing it can be to experience issues with your De’Longhi Magnifica Plus Espresso Machine (ECAM32070SB) within the first 30 days and feel unsupported during the process. Please know we’re committed to making this right for you. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.