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Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 2 of 4Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 3 of 4Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 4 of 4
Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple - 1 of 4

Dyson 360 VisNav Robot Vacuum 12" Cleaning Path Purple: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple

$999.99

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At a glance

About this item

Highlights

  • The world's most powerful robot vacuum.¹ 2x the suction of any other robot vacuum.¹
  • Sucks up more than any other robot on all floors.² Dyson's first brush bar to combine three ways to deep clean. Engineered with a wide diameter to reduce long hair and pet hair tangling.
  • Control your clean or let your Dyson robot do it for you. Choose between four power modes: Auto, Boost, Quick, and Quiet. In Auto mode, the 360 Vis Nav™ robot vacuum automatically adapts suction power to debris level.³
  • Unlike side sweepers that flick dirt away, Dyson sucks up dirt right to the edge of your wall. An automatic extending side duct redirects suction that's powerful enough to capture debris right up to the wall.
  • Cleans far. Cleans fast. An 11.8-inch brush bar covers more floor with every sweep, and Quick mode prioritizes speedy cleans. Up to 65 minutes of run time, before automatically recharging, ready to clean again.⁴
  • Intelligent. Independent. Sees where it needs to clean and remembers where it's been – just like you would. With 26 sensors, 360° navigation, a low-profile design, and dual-link suspension, it reaches far and avoids getting stuck.
  • Clean. Wherever you are. Set-up requires connection to the MyDyson™ app. This unlocks your robot’s intelligent features – mapping your home, choosing cleaning modes for each room, setting areas to avoid, smart scheduling, and clean time estimates.
  • Whole-machine HEPA filtration. Dyson's fully sealed HEPA filtration system traps dust and seals in 99.99% of particles as small as 0.1 microns –including allergens and pet dander.⁵
  • Protects your data. Dyson is committed to ensuring that your personal information is protected and never misused. The robot's camera spots shapes and contrasts within your home, but will never save, record, or send any images.
  • Hassle-free care. Comes with a 2-year warranty and lifetime Dyson support. Gives maintenance alerts and receives automatic software updates over Wi-Fi with the latest Dyson functionality and features.
  • Designed with a bigger bin for less frequent emptying. A hygienic one-touch ejection mechanism drives dust deep into your trash in one action so there is no need to touch the dirt.

Description

Experience the benefits of independent cleaning with Dyson 360 Vis Nav™, the world’s most powerful robot vacuum.¹ It's intelligently designed with 26 sensors and 360° navigation and delivers 2x the suction of any other robot vacuum.¹ You can be confident that it picks up everything you need it to without getting stuck and cleans right to the edge of the walls. In Auto mode, it automatically adapts suction power to debris level. With complete customization available through the MyDyson™ app, you can control your clean. Home mapping, four cleaning modes, deep clean reports, and predictive cleaning allow the Dyson 360 Vis Nav™ to better understand your home and cleaning needs – so you don't have to.

¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
Dimensions (Overall): 3.6 Inches (H) x 12.6 Inches (W) x 13 Inches (D)
Weight: 11 Pounds
Features: Built-In Crevice Tool, Motorized Brush Roll, 360-Degree Swivel
Capacity (Volume): .13 Gallon
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 11.8 Inches
Recommended Surface Application: Hardwood, Carpet, Multi-Surface, Hard Floor
Filter Type: HEPA
Hose Length: 0 Centimeter
Power Source: Battery
Battery: 1 Non-Universal Lithium, Required, Packaged With
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90571385
UPC: 885609020747
Item Number (DPCI): 329-00-9291
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 21.53 inches length x 16.88 inches width x 6.1 inches height
Estimated ship weight: 16.9756 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii
This item ships in its manufacturer’s packaging, revealing what’s inside. ·

Return details

This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: How does this Dyson handle rugs with fringe!?

submitted by Amh - 2 years ago

  • A: Hello, thank you for your question about the Dyson 360 VisNav Robot. We appreciate your interest in our product. The Dyson 360 VisNav Robot is designed to handle various floor types, including rugs with fringe. Its advanced navigation system and powerful suction ensure thorough cleaning while being gentle on delicate surfaces. However, for optimal performance, we recommend ensuring that fringes are not tangled or excessively long, as this can sometimes affect the cleaning process. If you have any further questions or need additional information, please feel free to email us at askdysonus@dyson.com. We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support

    submitted byDyson Team - 2 years ago
    Brand expert

Q: How does the vacuum handle pet hair?

submitted by AI Shopping Assistant - 17 days ago

  • A: It features a specially engineered brush bar to reduce tangling and effectively suck up pet hair on various surfaces.

    submitted byAI Shopping Assistant - 17 days ago
    Ai generated

Q: What features enhance the vacuum's navigation?

submitted by AI Shopping Assistant - 17 days ago

  • A: The vacuum utilizes 26 sensors and 360 navigation to intelligently avoid obstacles and thoroughly clean all areas of your home.

    submitted byAI Shopping Assistant - 17 days ago
    Ai generated

Q: What kind of filtration system does the vacuum use?

submitted by AI Shopping Assistant - 17 days ago

  • A: The vacuum has a whole-machine HEPA filtration system that traps 99.99% of particles, including allergens and pet dander.

    submitted byAI Shopping Assistant - 17 days ago
    Ai generated

Q: What is the vacuum's run time on a full charge?

submitted by AI Shopping Assistant - 17 days ago

  • A: The vacuum operates for up to 65 minutes before it automatically recharges for the next cleaning session.

    submitted byAI Shopping Assistant - 17 days ago
    Ai generated

Q: Can I customize cleaning modes for different rooms?

submitted by AI Shopping Assistant - 17 days ago

  • A: Yes, through the MyDyson app, you can customize cleaning modes and set specific areas for the robot to avoid.

    submitted byAI Shopping Assistant - 17 days ago
    Ai generated

Q: What is the requirement to connect to WiFi, does it connect to 5G?

submitted by April - 2 years ago

  • A: Hello, thank you for sharing your concern with us. We would like to inform you that to connect the Dyson 360 VisNav Vacuum to Wi-Fi, ensure you have a stable 2.4GHz Wi-Fi network, as the device does not support 5G networks. Follow these steps: Download the MyDyson™ app from the App Store or Google Play. Open the app and follow the on-screen instructions to connect the vacuum to your Wi-Fi network. Ensure your Wi-Fi signal is strong and stable during the setup process. If you encounter any issues, please feel free to email us at askdysonUS@dyson.com. We would be delighted to assist you further.

    submitted byDyson Team - 2 years ago
    Brand expert

Q: how do you empty it after it has picked up dust/dirt?

submitted by Lazy - 2 years ago

  • A: Hello Lazy, thank you for your question regarding the Dyson 360 Vis Nav Vacuum. To empty the dust and dirt collected by the vacuum, please follow these steps: Turn Off and Unplug: Ensure the vacuum is turned off and unplugged before emptying. Remove the Bin: Press the release button to detach the bin from the vacuum. Empty the Bin: Hold the bin over a trash can and press the release button to open the bottom flap, allowing the dust and dirt to fall out. Close and Reattach: Close the bottom flap securely and reattach the bin to the vacuum until it clicks into place. If you have any further questions or need additional assistance, please contact our customer support team via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

    submitted byDyson Team - 2 years ago
    Brand expert

Q: Does it climb up stairs?

submitted by Hannah - 2 years ago

  • A: Hello, thank you for sharing your concern. You have inquired about the Dyson 360 Vis Nav Vacuum. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. Please be informed that ‘Dyson 360 Vis Nav Vacuum’ cannot climb stairs. If you have a multi-level home, you’ll need to manually move it between floors. For detailed information, please email us at askdysonUS@dyson.com and we would be delighted to assist you further.

    submitted byDyson Team - 2 years ago
    Brand expert

Q: Does the 360 VisNav Vacuum have AI capabilities or features

submitted by ProfessorH - 2 years ago

  • A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.

    submitted byDyson Team - 2 years ago
    Brand expert
See all questions (13)

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3.3 out of 5 stars with 532 reviews
3 out of 5 stars
22 April, 2026
originally posted on Dyson
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I wish it just worked like a magic

I was expecting better performance from a premium brand like Dyson. I am disappointed with the robot vacuum's navigation capabilities. It frequently gets stuck under furniture, and sometimes struggles to find its charging base or transition between different areas of the house.
1 reply from Dyson Customer Service team - 2 days ago
Hello, thank you for sharing your feedback about the navigation issues with your vacuum. We are sorry that the unit frequently gets stuck or has trouble transitioning between rooms. Please connect with our team via live chat or call our support line for further help.
hoondy
Did you find this review helpful?
4 out of 5 stars
20 April, 2026
originally posted on Dyson
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Thank you

Been a proud owner for about a month, must have for busy moms especially of pets. It has saved me if not less at least 10 hours a week of cleaning, just one improvement it gets stuck easily and then just sleeps their until I pull it back to start, so may be program it while at home and not sleeping. Apart from that- suction precision wase to operate all 10/10
1 reply from Dyson Customer Service team - 5 days ago
Hi, thank you so much for the kind words! We really appreciate the great feedback, and it’s awesome to know you're enjoying your Dyson. If anything comes up or you need support, we've got your back.
Arvind
Did you find this review helpful?
2 out of 5 stars
19 April, 2026
originally posted on Dyson
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Not good navigation, gets struck every day

I have good impression about Dyson vacuum, but robo vacuum lacks lots for things mapping ,getting struck every day ,navigation is not as mentioned it just goes where ever it want to. Before starting it just show 20min to finish but it take more than hour to finish because it doesn’t follow mapping and navigation with precision. It struggle to navigate properly Only reason for keep this which lacks in other robo is suction, very good at picking duct particles. I am not sure about new model is it improved with AI. But for this version Dyson need to update software a lot so that it doesn’t struck every day and increase efficiency
1 reply from Dyson Customer Service team - 5 days ago
Thank you for your feedback. We appreciate your loyalty and are glad you love the suction power, though we apologize for the navigation and mapping frustrations. Please be assured your comments are with our engineering team for future software improvements. If you are facing any issue, contact us via live chat at dyson.com or call 866-693-9766 (Mon-Fri 8am-8pm, Sat 9am-6pm CST).
Sush
Did you find this review helpful?
1 out of 5 stars
18 April, 2026
originally posted on Dyson
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Poor Navigation and Coverage

I bought it a month ago. Other than suction nothing is good. It doesn’t cover all the space. Sometimes it takes a very long time to go back to docking station.
1 reply from Dyson Customer Service team - 3 days ago
Thank you for your feedback. We apologize for the navigation and docking issues you've experienced and appreciate you bringing this to our attention. To ensure your machine performs at its best, please reach out to us via live chat or call our support team at 866-693-9766. Our hours are Monday to Friday from 8:00 AM to 7:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. We are committed to resolving this for you
Amir
Did you find this review helpful?
4 out of 5 stars
6 April, 2026
originally posted on Dyson
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Unmatched Cleaning Power, But Not Without Its Quir

As someone who researched this vacuum extensively before buying, I can say the Dyson 360 Vis Nav largely lives up to the hype — with a few caveats worth knowing before you invest. The cleaning performance is genuinely impressive. Dyson's claim of twice the suction power compared to other robot vacuums is not marketing fluff. My floors have never been cleaner. The triple-action brush bar handles everything from fine dust to pet hair on both hard floors and carpet with ease, and the extending side duct for edge and corner cleaning is a clever, effective touch that I haven't seen done as well by any competitor. For pure vacuuming performance, this is the best robot vacuum I've used. Navigation, however, is a weak point. For a vacuum with "Nav" in its name, I expected more. The camera-based system is functional, but it lacks the precision of LiDAR-equipped rivals. It occasionally seemed unsure of where it was going, and I noticed some areas being missed or cleaned inconsistently. It's not a dealbreaker, but it is noticeable — especially at this price point. Battery life is the other area that gives me pause. On higher power settings, runtime is shorter than I'd like, and the recharge time is frustratingly long by comparison. For larger homes, be prepared for multi-session cleanings. Overall, the Dyson 360 Vis Nav earns its four stars on the strength of its cleaning ability alone. If raw suction power and filtration quality are your top priorities, you won't be disappointed. Just go in with realistic expectations around navigation and battery life, and you'll have a vacuum that genuinely impresses.
1 reply from Dyson Customer Service team - 16 days ago
We’re grateful you took the time to share such a thoughtful breakdown of your experience with your Dyson. It’s wonderful to hear the cleaning performance has exceeded expectations, and we appreciate your clear notes on navigation precision and battery runtime. Reviews like yours help us understand what’s working well and where we can continue to evolve. Thank you for offering such valuable insight.
1 guest found this review helpful. Did you?
5 out of 5 stars
29 March, 2026
originally posted on Dyson
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Powerful robot

i ordered a bout a month ago and have been using it at least twice a day! This machine is amazing. Not sure why others have given it a low score because this robot preforms wonders. The suction is amazing, the mapping is wonderful and I love it.
1 reply from Dyson Customer Service team - 26 days ago
Hi, thank you for reaching out with such wonderful feedback! We are so glad to hear that you are enjoying your Dyson's performance. It’s a pleasure to know that the mapping technology is working well for you. Should you need any support in the future, please don’t hesitate to contact us.
Jayjay457
1 guest found this review helpful. Did you?
5 out of 5 stars
28 March, 2026
originally posted on Dyson
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Best Robot Vacuum

I took a chance on this vacuum because I love the Dyson brand. I’ve been really impressed so far by the features and how it cleans my house.
1 reply from Dyson Customer Service team - 25 days ago
Hi, thank you so much for the kind words, and welcome to the Dyson family! We really appreciate the great feedback, and it’s awesome to know you're enjoying your Dyson. If anything comes up, or you need support, we've got your back.
Addie13
Did you find this review helpful?
4 out of 5 stars
27 March, 2026
originally posted on Dyson
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Good job on dog hair

So far so good! I purchased to gather long dog hair off of carpet and tile and it’s doing the trick. I’m not expecting it to suck the dirt out but just a surface clean and I would say that is 5 stars. I gave four stars because it is not a replacement to large vac and maybe none of the robots are.
1 reply from Dyson Customer Service team - 28 days ago
Thank you for sharing your feedback. We are pleased to hear that your Dyson 360 Vis Nav is effective at surface cleaning and picking up long dog hair from carpet and tile. We appreciate your response as this one is not a replacement of a large vacuum cleaner. We would be glad to explore ways to enhance your experience. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most. Thank you again for your input.
Dog lover
1 guest found this review helpful. Did you?
5 out of 5 stars
27 March, 2026
originally posted on Dyson
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Strong bot

A nice powerful vaccume, this is a full size Dyson in a robot where the navigation software didn’t catch up to the hardware. If you have a carpet it may get lost once or twice, but otherwise it will fill up.
1 reply from Dyson Customer Service team - 28 days ago
Hello there, and thank you for providing feedback on our machine. We are delighted that you are pleased with the performance. We appreciate it and enjoy hearing such positive feedback from our customers. Thank you for choosing Dyson.
Hijak
1 guest found this review helpful. Did you?
4 out of 5 stars
27 March, 2026
originally posted on Dyson
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Great little machine.

We have had it for two months and so far it is doing a great job. The only is the battery and it takes two recharges to do our great room which is not really all that big. Since It returns to the dock and automatically recharges and then picks up where it left off I guess it's not that big of a deal. The suction is and it seems to pick up just as much or maybe a little more dirt Than the canister vacuum that we have. It was very easy to set up the mapping.
1 reply from Dyson Customer Service team - 28 days ago
Hi there, and thank you for your feedback. We are delighted to hear that your Dyson works so well for you. If you have any questions or need assistance, please contact us via live chat or phone. Our team is here to support you and help with anything you need.
Sucks a lot.
Did you find this review helpful?
4 out of 5 stars
26 March, 2026
originally posted on Dyson
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Totally worth it so far

I have had this a little under a month. So far I have found it to be a very helpful addition to my daily cleaning routine. So much easier than getting out a manual vacuum. My house feels so much cleaner. I’m have a few minor problems and that’s the only reason for the 4 stars. I do have to empty frequently, but I live in the county, it is very dusty, and I have two inside dogs that shed a lot. The fine dust can obscure sensor that I need to gently clean every few days. I don’t mind any of this because I like the cleaning so much. It can never find its own way back to the dock, never. I moved the dock once but that didn’t seem to help. I do have limited space and that could be contributing. Overall woukd buy again as long as it (he) continues working this well.
1 reply from Dyson Customer Service team - 29 days ago
Hi there, thank you for your kind words! We’re delighted that you find your Dyson so helpful for your daily cleaning. We're sorry to hear about the minor trouble you’ve encountered, but our support team is ready to assist. You can reach us via live chat or phone for a quick resolution.
Tlb22
1 guest found this review helpful. Did you?
5 out of 5 stars
24 March, 2026
originally posted on Dyson
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Dyson true fashion power suction

I have had my vacuum for one month and i's been a great addition to my arsenal of robots. The suction power is great. I didn't do the mapping I like to just start it and for it to clean everywhere everyday. We have two dogs and it does a great job with dog hair. It does get stuck on our floor vents from time to time. That is probably the only complaint at this time.
MommaT2026
Did you find this review helpful?
4 out of 5 stars
23 March, 2026
originally posted on Dyson
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Great features

This is the quietest robot vacuum I’ve had so far. Also, I love that it has rollers and suction is good. The rollers do not allow for much clearance though so it gotten stuck on a couple bar chairs that have platform bases.
1 reply from Dyson Customer Service team - 1 month ago
Hello there, and thank you for your wonderful feedback on our Robotic vacuum. We are glad you like it. If you have any questions or need assistance, please contact us via live chat or phone. Your satisfaction is important to us.
Jen72
1 guest found this review helpful. Did you?
1 out of 5 stars
23 March, 2026
originally posted on Dyson
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Not worth the cost

Worst robot vac experience. Ended up returning after a couple days. Had to run the setup to map the apartment 5 times because it kept missing entire areas (different each time) of the apartment. On top of that it had no real systematic way of cleaning. It seemed to be random and never fully against the walls
1 reply from Dyson Customer Service team - 1 month ago
Greetings! We are grateful for your taking the time to provide us with your feedback. We are sorry to hear that your experience with the Dyson Robot Vac was not good. If you'd like us to help you out, please contact us through live chat or phone, and we'll do our best to find a solution that works for your Dyson. Your satisfaction is very important to us, and we are dedicated to assisting you in getting the most out of your cleaning solutions.
NWTC
1 guest found this review helpful. Did you?
2 out of 5 stars
21 March, 2026
originally posted on Dyson
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Features

Horrible mapping, chaotic navigation, missing multiple places to clean and those that were supposedly cleaned needed to be cleaned again. Also, multiple unsuccessful attempts to find a dock
1 reply from Dyson Customer Service team - 1 month ago
Hello, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson 360 Vis Nav robot vacuum has significant issues with mapping and navigation. We understand how disappointing and inconvenient this must be, especially when vacuum missed spots and failed to properly clean areas it supposedly covered. Please be assured that we are here to support you, we would be happy to assist you resolving the issue. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and guide you through the necessary steps. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need.
Natty1
1 guest found this review helpful. Did you?
1 out of 5 stars
19 March, 2026
originally posted on Dyson
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Disappointed at best

I bought my Dyson 360 viz about 3 weeks ago I am completely disappointed. I had high expectations of Dyson as we own numerous other Dyson products. The robot gets confused and just stops, schedules fail for no reason. I have remapped the house twice. I am thoroughly unhappy with the 360vis. It is not updating to the Dysan standard at all. When it works the suction is great, but the it runs out of battery and I have to pick it up and place it on its dock which makes absolutely no sense to me.
1 reply from Dyson Customer Service team - 1 month ago
Thank you for taking the time to share your experience with the Dyson 360 Vis. We are sorry to hear that the robot has not met your expectations, especially given your long-standing trust in Dyson products. The issues you have described, including navigation concerns, scheduling failures, and charging behavior, are certainly not the experience we want for our customers. If you are open to it, we would be glad to explore ways to enhance your experience. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
360vis bad
1 guest found this review helpful. Did you?
2 out of 5 stars
15 March, 2026
originally posted on Dyson
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Great vacuum, when it works

When it’s working it’s great, sadly I have had more downtime with errors than I have had working time. Dyson support elevated ticket so we will see
1 reply from Dyson Customer Service team - 1 month ago
Thank you for sharing your experience with us. We are delighted to hear your vacuum delivers exceptional performance when it's running, and we understand how important consistency is for your daily routine. Our support team truly appreciates your patience as we work on your case, and we would welcome the opportunity to connect with you directly through live chat or a quick call. We are here to ensure you enjoy your Dyson at its best and make your experience as smooth as possible. Your satisfaction means everything to us, and we're committed to supporting you every step of the way. Thank you again for choosing Dyson and for giving us the chance to make your experience even better.
Jennie
1 guest found this review helpful. Did you?
4 out of 5 stars
14 March, 2026
originally posted on Dyson
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Good Vacuum but...

Works great as a Vacuum. Long term support and lack of replacement parts is worrisome. I had accidentally broke the machine while trying to do a deep clean, my only option is buy another one. Not even Dyson service fixes these i was told. Kinda crazy to me since they have the parts to make it in the first place. E-waste at its finest.
1 reply from Dyson Customer Service team - 1 month ago
Thank you for taking the time to share your feedback. We are glad to hear your vacuum has performed well for you, but we understand your concerns about long-term support and parts availability. Your experience matters to us, and we want our machines to serve you reliably over time. We appreciate your dedication to maintaining your Dyson and are here to help. If you are open to it, please reach out to our live chat or call our support team. We would welcome the opportunity to look into your situation and see how we can make your experience better. Your satisfaction is important to us, and we remain committed to supporting you and helping you get the most from your Dyson products. Thank you again for sharing your thoughts, you help us make continual improvements for all Dyson owners.
SG42
Did you find this review helpful?
4 out of 5 stars
13 March, 2026
originally posted on Dyson
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Glad Harry joined the family!

I have been purchasing Dyson vacuum's for many years now and have always been satisfied with the products. When I went looking for a robot vacuum, i didn't want the mop. The mapping was easy, although i Harry missed the entire living room, so we had to go back and do it again. Changing zones was easy and opted for more than less. Suction is great! The fact Harry can get under the beds is fabulous! he does have some issues with floor vents when doing hard wood floors, but not so much on carpet. He also isn't good at corners. But I can spend 20 minutes catching those places on a weekly basis and let Harry carry the rest of the load. Fair trade, but I can't give him and excellent rating.
1 reply from Dyson Customer Service team - 1 month ago
Thank you for sharing your experience with your robot vacuum. We truly appreciate your honest feedback. We are glad to hear that the setup, mapping, suction, and ability to clean under beds have been working well for you, and we understand how the corner performance and interaction with floor vents can be frustrating. Your input helps us improve future models, and we will make sure it’s passed along. If you run into any issues or need support while using it, you can always reach us through chat or by calling our support team, and we’ll be happy to help, and we will be happy to help.
Ralph
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2 out of 5 stars
13 March, 2026
originally posted on Dyson
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Premium price, subpar performance

Strong point is the power of the suction and efficiency over varying terrains. The mapping is hugely inaccurate, and the unit doesn't follow even its own map. I have a 10 year old i-Robot machine that is strictly a "Harvey Wallbanger" in terms of intelligence, but it covers the area much better with its totally random approach and little sweeper brush. It's no wonder Dyson put this unit on sale for less than half price. Probably not worth even that. However, they did send me a new one when the first one became inoperable within its warranty period. Second one has same issues as the first, but at least I can get it to operate manually. What a nightmare and waste of mney.
1 reply from Dyson Customer Service team - 1 month ago
We’re sorry your experience with our robot vacuum hasn’t matched your expectations, especially given the premium price. While strong suction and efficiency across different floor types are positives, mapping accuracy should make cleaning effortless, not frustrating. If you’d like help troubleshooting or exploring adjustments, please reach out via live chat or call support.
Coppet 47
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