CeraVe Gentle Scalp Care Shampoo - 12 fl oz: Deep Hydration, Basic Cleansing, Curly & Dry Hair, Paraben-Free
Highly rated
$8.99 ($0.75/fluid ounce)
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Guests are saying
This shampoo has received high praise for its ability to hydrate and nourish hair, leaving it feeling soft, clean, and manageable. Guests appreciate its gentle formula, which is suitable for sensitive scalps, and the absence of strong fragrances. Many have noted improvements in hair texture and moisture retention, making it a great choice for those with dry or curly hair. The quality packaging and effective lather further enhance the overall experience, making it a recommended product for daily use.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1462 reviews
69% would recommend
46 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
6 May, 2026Verified purchase
Caused me EXTREME HAIR LOSS.
I am very sad. I've used this product for a little over one month now, washing every other day or daily, basically keeping my same old routine. Anyway, though I initially believed I was seeing amazing improvement in my scalp health (healing dryness), this shampoo caused me EXTREME HAIR LOSS. I didn’t want to believe it was the reason. I kept thinking I just needed time to adjust. However, each shower was not getting any better. I didn’t use it these last four days just to see if my hair stopped falling out in the shower... and it absolutely did. I saw only about 5 hairs fall out instead of the 20 to 30 I was seeing while using this. I immediately thought to myself, “I should’ve stopped using it sooner.” I will very sadly be returning it and looking for a new one. For context: I have normal to fine, very wavy, shoulder-length hair. PLEASE KEEP IN MIND: I LOVE CERAVE BRAND. This is just MY experience with this specific product. I really hope the wonderful reviews will be YOUR experience!
1 reply from Cerave Product Expert team - 4 days ago
Hi Karla! Thanks for reaching out to us regarding CeraVe Gentle Scalp Care Shampoo. We're sorry to hear you had this experience and want to help. Please call us at: 1.888.448.9617, M-F,9A-5:30PM, ET and give Ref#46466745 when calling. We look forward to hearing from you.
5 out of 5 stars
5 May, 2026
originally posted on influenster.com

"It's not magic in a day." Consistent use is requi
Sulfate and fragrance free ideal for those seeking gentle products suitable for sensitive skin. Like their renowned skincare products, these contain essential ceramides that help maintain the scalp natural barrier. They help maintain hydrating.
5 out of 5 stars
5 May, 2026
originally posted on influenster.com

As a Mom and a HairDresser I recommend CeraVe!
As a Mom + HairDresser of many years, I am picky about what goes on my daughter’s hair. Her hair is long and I need something that detangles, hydrates and doesn’t irritate her scalp. CeraVe Gentle Hydrating Shampoo and Conditioner has been such a good everyday go to because it’s super gentle, fragrance free and keeps her hair soft without weighing it down.
5 out of 5 stars
5 May, 2026
originally posted on influenster.com

Nice shampoo and conditioner combo
Used the shampoo + conditioner on my 14-year-old who suffers from eczema and has dreads, and it actually helped with the dryness a lot. His scalp usually has a lot of itching and gets irritated easily, but this left his hair feeling clean and moisturized without buildup in his locs. Definitely a good option for sensitive scalps and eczema-prone skin. 💧 It added so much shine as well. Packaging was nice and products were secured . #CeraVe #EczemaRelief #LocCare #Dreadlocks #TeenHairCare #SensitiveScalp #HairCareReview #NaturalHairCare
1 out of 5 stars
4 May, 2026
originally posted on cerave.com
DO NOT BUY
The hair fall with this is absolutely horrible, stopped using and hair fall was minimal, but normal, used again and hair fall was awful again. This needs to be pulled off the shelves!
1 reply from Consumer Care Center team - 11 days ago
Hello! We are sorry to hear about the experience you had with Gentle Hydrating Shampoo. We would like to speak with you directly about it. Please give us a call @888-768-2915, Monday through Friday, 9AM to 5:30PM EST,for assistance and provide the case # 46381916. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
3 May, 2026
originally posted on influenster.com

Love it
I love this shampoo and conditioner, it has improved my hair a lot, since the first day I used it it has damaged me a lot, it feels very soft and with a lot of shine
5 out of 5 stars
3 May, 2026
originally posted on influenster.com

Super gentle , moisturizing and detangling easy
Loved it on my 4c hair - gentle , moisturizing and made detangling so easy . My hair felt soft , clean and healthy without any heavy buildup . The scent smelled so relaxing .
5 out of 5 stars
2 May, 2026
originally posted on influenster.com

It's perfect.
Incredible for dry hair! This CeraVe duo leaves hair super soft and hydrated from the very first use, thanks to its essential ceramides. It doesn't irritate the scalp, and my hair feels incredibly healthy. It’s ideal if you’re looking for genuine softness without any heaviness. A total game-changer for my daily routine—10/10!
4 out of 5 stars
1 May, 2026
originally posted on influenster.com

Cerave
shampoo and conditioner. I tried it and absolutely loved it. It left my hair soft, shiny, and frizz-free. My hair feels super clean and hydrated."
5 out of 5 stars
30 April, 2026
originally posted on influenster.com

Good
Pretty good shampoo and conditioner from CeraVe , rinses good, doesn’t irritate, Hair is feels perfect after washing it very affordable , recommend
5 out of 5 stars
29 April, 2026
originally posted on influenster.com

The CeraVe Gentle Hydrating Shampoo & Conditioner
i'he enjoyed trying the CeraVe Gentle Hydrating Shampoo&Conditioner. the oackaging is simple, clean and so professional. these products are frangnance-free, so there are no overpowering scent- just a very lights smell. the shampoo gently cleans my hair without making it feel stripped or dry. the concitioner has a nice lightweight texture, but still adds enough moisture to my hair. my hair feels clean, hydrated, and healthy after using there products.
5 out of 5 stars
29 April, 2026
originally posted on influenster.com

Impressed!
I love CeraVe products, so I was excited to try their new shampoo and conditioner. It doesn’t really have any scent to it. It lathers well and feels light. I’ve been using it for over a month now and honestly it’s my favorite shampoo and conditioner I’ve tried in a while. My hair actually feels healthier. I’d highly recommend CeraVe Gentle Hydrating shampoo and conditioner to all!
5 out of 5 stars
28 April, 2026
originally posted on influenster.com

Gentle, hydrating shampoo that leaves my hair soft
After moving to the USA my hair became dry and dull, but this gentle shampoo brought it back to life leaving it soft, clean, and hydrated every day.
5 out of 5 stars
26 April, 2026
originally posted on influenster.com

I love the CeraVe Gentle Hydrating Shampoo and Con
I love that my favorite skin care brand also has hair products. The Gentle Hydrating Shampoo had a great lather and removed product buildup. The Gentle Hydration Conditioner left my hair and scalp very moisturized.
5 out of 5 stars
25 April, 2026
originally posted on influenster.com

Lo mejor para el pelo graso 😍😍😍😍😍😍
I had used this product before and it worked a lot for me since my hair is super oily and this type of shampoo and conditioner works 100% on my hair. I love it because you have 1 essential components that oily hair needs and it is hyaluronic acid
5 out of 5 stars
25 April, 2026
originally posted on influenster.com

Lightweight, hydrating, and leaves hair soft and h
I received this product as a gift from Influenster, I tried it and I genuinely loved it. I already love CeraVe products in general, and this shampoo and conditioner are really amazing. The packaging is simple and practical, and I like how easy it is to use. There is no strong or noticeable scent, which I actually like because it feels very clean and gentle. In terms of cleansing, it leaves the hair feeling fresh and clean without any buildup or residue. It also helps keep the hair hydrated, smooth, and more manageable, with less frizz after washing. Overall, it made the hair look healthy, soft, and well cared for.
5 out of 5 stars
25 April, 2026
originally posted on influenster.com

Fragrance-free & gentle on my scalp-perfect for ev
I really love their gentle hydrating shampoo along with their conditioner. I love that it's fragrance-free which is important to me when my scalp feels sensitive and irritated. It lathers up really well. My hair feels so soft and hydrated after the wash without it being weighed down, and I don't need to use extra products to get that smooth finish. Definitely a solid option for everyday use or those with sensitive scalps.
5 out of 5 stars
25 April, 2026
originally posted on influenster.com

Especially if you have a sensitive scalp
This duo is magnificent, its ingredients such as hyaluronic acid and niacinamida, help maintain moisture and soothe the scalp hair without drying out. It is super soft without sulfates or fragrances, ideal for all types of hair.
5 out of 5 stars
24 April, 2026
originally posted on influenster.com

gentle yet incredibly hydrating
i am so incredibly impressed with this shampoo and conditioner, this left my hair INSANELY soft and hydrated even without adding additional products. i love that it targets scalp care as well an helps with my dry patches and flaking
5 out of 5 stars
24 April, 2026
originally posted on influenster.com

Deep hydration and lovely scent for healthier hair
The ceraVe duo is incredible for daily hydration I love that the packaging is super functional and the product offers real value: it leaves hair soft. Manageable, and smelling is absolutely lovely. And without irritating the scalp. It’s the ideal choice if you’re for a gentle, effective formula with dermatological quality