BLACK+DECKER 12-Cup Thermal Programmable Coffee maker, Brew Strength Selector, Auto-clean, Black and Silver

Thank you for taking the time to share your experience. We’re glad to hear that you’ve enjoyed the quality of the coffee this coffeemaker produces and that it performed well for several months—that’s always good to know. At the same time, we understand how frustrating it is when something that was working reliably suddenly stops performing the way it should, especially when it creates a mess and disrupts your routine. We can certainly appreciate how confusing it feels when you have the same model working well in another location, yet this one isn’t behaving the same way. Your feedback is important to us, and we want to make sure your concern is properly reviewed. We’d like to connect with you directly to better understand what you’re experiencing and help guide next steps. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist. Thank you again for sharing your feedback and for choosing Black + Decker.

Thank you for sharing your experience. We’re glad to hear that you loved the coffeemaker for such a long time, and we understand how disappointing it is when something you’ve enjoyed suddenly doesn’t deliver the same results—especially when it affects the taste of your coffee. Flavor changes can be frustrating, and we recognize how unexpected this can feel after a year of regular use. Your feedback is important to us, and we appreciate you taking the time to let us know what you’re experiencing. We’d like to connect with you directly to learn more about what you’re noticing and help guide next steps. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist and talk through this with you. Thank you again for your honest feedback and for choosing Black + Decker.

Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear to hear of the experience you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.

Thank you for your feedback regarding your Black+Decker Thermal Coffee Maker. I'm glad to hear that you're happy with your new coffee maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42588698 so that we may better assist you.

Thank you for your feedback regarding your Black+Decker Thermal Coffee Maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42586729 so that we may better assist you.

Thank you for sharing your feedback regarding your Black+Decker Thermal Coffee Maker. I’m glad to hear that your coffee maker is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42560547 so that I may better assist you.

Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the size of the PM indicator on the clock, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42548521, so I can address any of your concerns.

Thank you for your feedback regarding your Black+Decker Thermal Coffee Maker. I'm glad to hear that you do like the look of your coffee maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42548086 so that we may better assist you.

Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear of the experience you've had with your coffee maker's lid. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.

Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I'm glad to hear that your coffee maker had worked well for you initially, but I’m sorry to hear that your coffee maker has stopped working. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.