Sony WF1000XM5 True Wireless Bluetooth Noise Canceling Earbuds - Silver
$249.99 reg $329.99
Sale save $80.00 (24% off)
ColorSilver
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Guests are saying
The Sony WF 1000XM5 earbuds offer impressive sound quality and effective noise cancellation, making them a great choice for music lovers. Guests appreciate their comfortable fit and the ability to connect to multiple devices seamlessly. However, some have experienced issues with fit and call quality, which may affect overall satisfaction. Despite these concerns, many guests recommend these earbuds for their excellent audio performance and advanced features.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.0 out of 5 stars with 710 reviews
29% would recommend
31 recommendations
1 out of 5 stars
1 June, 2026
originally posted on sony.com
Constant drop outs
These drop out CONSTANTLY! It's completely unacceptable for earbuds at this price point. I have a pixel 10, everything is updated, and they just drop out all the time. I'm very upset I bought these and spent all that money. It's actually infuriating.
4 out of 5 stars
28 May, 2026
originally posted on sony.com
Ok system
I am currently happy trying to get bass but figure it out
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5. Yet, we're sorry to hear that you're unable to adjust the bass. You can adjust the equaliser for more bass using the Sound Connect app: https://cutt.ly/Ur37S9BS If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
3 out of 5 stars
27 May, 2026
originally posted on sony.com
Noise cancelling average
Noise cancelling isn't very good compared to my old ones. Can hear traffic from a long way away. Which is ok for lanes. But running by heavy traffic its annoying. Likewise with wind tho not so bad. Music is good quality . Don't use for call ect so don't know what thats like.
1 reply from Sony UK team - 13 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5. Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function. You can enhance the noise cancelling of the headset by following the steps here: https://cutt.ly/ht1hzs7R If the issue remains, try the steps below: 1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case. 2. Try connecting the headset to different devices. 3. Restart the device being connected, such as your computer or smartphone. 4. Update the headset to the latest version using this link: https://cutt.ly/5t1hxPid 5. Reset the headset by following the steps here: https://cutt.ly/8t1hxgai 6. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Ft1hx4l8 Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
2 out of 5 stars
25 May, 2026
originally posted on sony.com
The change to the bud design and the widespread ea
The change to the bud design and the widespread ear pain that's plagued the XM5's has been a huge disappointment to the series.
1 reply from Sony UK team - 15 days ago
Hi, Thank you for your feedback. We're sorry to hear that the WF-1000XM5 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. Please make sure to follow the instructions at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/otMDaclu Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
5 out of 5 stars
25 May, 2026
originally posted on sony.com
Real one
Amazing sound quality and good functionality......
1 out of 5 stars
18 May, 2026
originally posted on sony.com
Terrible app
Connection to Sony app is terrible, making the headphone controls unusable
1 reply from Sony UK team - 20 days ago
Hi, Thank you for your feedback. We're sorry to hear that you're facing difficulties connecting your WF-1000XM5 to the Sony Sound Connect app. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. Please follow the steps here and test again: https://cutt.ly/atNblo1O If the issue remains, try the steps below: 1. Set the headset units into the charging case, close the charging case lid, and then remove the headset units from the charging case. 2. Try using the app on different devices. 3. When removing the headset from the charging case, make sure you take out the R (Right) unit first, and then the L (Left) unit. 4. Restart the device being connected, such as your computer or smartphone. 5. Reset the headset by following the steps here: https://cutt.ly/ktNbcWot 6. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/EtNbcANu Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
5 out of 5 stars
16 May, 2026
originally posted on sony.com
Great stuff
Excellent & very good product for this affordable price, highly recommended, thanks SONY
5 out of 5 stars
15 May, 2026
originally posted on sony.com
great features and very good sound
i bought a mounth ago and am so happy that i did, verry happy!
1 out of 5 stars
15 May, 2026
originally posted on sony.com
Don’t bother
I hate it not worth the money. I’m sorry to say that, buts it’s true. Overpriced and underperforming
1 reply from Sony support team team - 25 days ago
Hi, Thank you for your feedback. We’re sorry to hear that the quality of your WF-1000XM5 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
15 May, 2026
originally posted on sony.com
Great features!
Very good earbuds, perfect sound quality. During calls, the other person cannot hear any external noise, only my voice loud and clear. Excellent noise cancelling and very comfortable to use. 5 stars!
5 out of 5 stars
6 May, 2026
originally posted on sony.com
Great noise cancellation
These are very good earbuds. They help fit nice and snug, I can use them in my motorcycle helmet without feeling they are pushing against my ears. The noise cancelling is excellent I use them in the gym and I recently used them on an aircraft on a trip to Spain and they blocked the noise of the aircraft and the noisy passengers. All in all these are very good earbuds that I would recommend to others.
4 out of 5 stars
30 April, 2026
originally posted on sony.com
Great sound quality but some physical drawbacks
Excellent sound quality but awkward to get out of the charging case and tricky to fit with the supplied earbuds. I've resorted to using the earbuds from my old Sony WF-XB700 earphones which fit perfectly. The difference is that the supplied earbuds are solid rubber but the ones supplied with the older model are a different design and more malleable.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WF-1000XM5. Yet, we're sorry to hear that the design didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
1 out of 5 stars
21 April, 2026
originally posted on sony.com
Poor quality
Very bad quality! You can't talk clearly on the phone, and for music it sounds pretty good but intermittent. Disappointed
1 out of 5 stars
20 April, 2026
originally posted on sony.com
Instant regret
I've been using lower to mid tier earphones since forever. I remember hearing about these in every review/forum when I was shopping for my previous ones, and this time decided to get these on sale. Instant regret as soon as I put them in and noticed zero difference in audio quality from my previous ones that were a third of the price. That's it? The ear tips are ridiculous. As you could guess, most of the NC comes from its foam material, but their solution to cleaning them for hygiene purposes is straight up "you don't." Sure, you could give them a couple of wipes with water, which is about as affective as nothing, but just know that anything else (washing, alcohol) is going to destroy the material and give you an ear infection as it degrades and becomes more porous and bacteria-trapping. C'mon, engineers? No replacement tips. Even though the whole NC comes from their special foam tips, I guess they'd prefer consumers to purchase another pair of earphones instead. 10/10 profit, Sony. I decided to get their silicone tips (there's a hidden secret button you have to press in the app after failing a bunch of tests, to request them) and they... don't come with protective nets? The foams tips had them so where'd they go with these ones? I guess it's a free-for-all for earwax and dust. Now here's the worst part. Everyone's ears are different, and unfortunately this was the case for me. Unless your shoes have perfect shock absorption, every step makes the earphones rattle and sends a little hit to your eardrums. Maybe it's the bad weight distribution cause they're little balls hanging upward, but I could not walk on concrete with these, let alone run. That's gonna give me permanent hearing damage. Every touch to the earphone feels like a punch to the eardrum. Tapping or popping them in or out. Little nitpick but it would be nice if there were a more tactile indicator of the front/back of the case so I can put them in without taking my eyes off the street or whatnot. I could not imagine buying these things at regular price. Absolutely not on par with what you pay for.
1 reply from Sony North America Customer Support team - 2 months ago
Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience and dissatisfaction you have experienced with your WF-1000XM5 earbuds. We appreciate your detailed feedback and want to assist you in improving your experience. Please try the following troubleshooting steps: Firmware Update: Make sure your earbuds are updated to the latest firmware version 6.1.0, which may help enhance audio quality, noise cancellation, and overall performance. You can download and install the update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 Cleaning and Maintenance: For hygiene, gently wipe the foam or silicone ear tips with a dry or slightly damp cloth. Avoid using alcohol or immersing the tips in water to prevent damage. We understand your concerns about replacement tips and protective nets; please contact our support team to inquire about available options and guidance on ear tip care. Fit and Comfort: Since ear shapes vary, fitting can affect noise cancellation and comfort. Try different sizes of ear tips included in the package to achieve a secure fit. Our support team can assist you with personalized fitting advice to reduce rattling or discomfort. Case Orientation: We appreciate your suggestion about tactile indicators for the charging case. Your feedback will be shared with our product development team for consideration in future designs. For additional troubleshooting details, please refer to this support article: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting. You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
4 out of 5 stars
17 April, 2026
originally posted on sony.com
Master buds
Bought these a short time ago . The Sound Quality is off the charts
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying the sound quality of your WF-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
4 out of 5 stars
16 April, 2026
originally posted on sony.com
Great features
Happy with it so far, great sound quality and comfortable in ear
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
14 April, 2026
originally posted on sony.com
WF-1000XM5.
The Sony WF‑1000XM5s are outstanding with exceptional sound quality, rock‑solid connectivity, great build, and seriously comfortable for long listening. A superb pair of earbuds.”
1 out of 5 stars
Thumbs down graphic, would not recommend
13 April, 2026
(no review title)
They gave us used earbuds and they didn’t want to give us a refund because the serial numbers didn’t match. Don’t buy these earbuds from here because they state they are from resellers but I bought them directly from the online Target website and I was able to pick up the same day.
5 out of 5 stars
7 April, 2026
originally posted on sony.com
Great
Excellent product does what it says on the tin. Xx
4 out of 5 stars
6 April, 2026
originally posted on sony.com
Decent but lacking bass
Sound quality and ANC are decent however I would have liked a bit more oomph with regards to bass.
1 reply from Sony UK team - 2 months ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Additionally, you can adjust the equaliser and BASS settings to match your preferences using the Sony Sound Connect app, following the steps here: https://cutt.ly/WtDKcs55 Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK